Hilton Garden Inn Winston-Salem/Hanes Mall

The hotel offers a restaurant and bar with delicious food, and breakfast is available at a reasonable price. You can enjoy made-to-order or buffet breakfast prepared by a chef.

Some guests mentioned issues with room cleanliness, such as finding hair everywhere, smudges on mirrors, and worn-out carpet. However, the hotel staff was accommodating and friendly.

The hotel provides increased accessibility, including wheelchair accessibility, roll-in showers, and elevator access. It also offers hypoallergenic options and is non-smoking.

Guests have praised the friendly and accommodating staff, particularly highlighting the excellent customer service provided by the manager.

The hotel features a peaceful environment, comfortable beds, and a convenient location. Additionally, guests can enjoy a walking path for pets and a well-maintained, beautifully decorated space.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests were disappointed to find the pool closed for maintenance despite being reassured otherwise. It's advisable to confirm the pool's availability before booking if it's an important amenity for your stay.

Some guests reported unexpected additional charges, such as a higher deposit than quoted or extra fees for breakfast. It's recommended to clarify all potential additional costs before finalizing your booking.

Guests noted that the renovated rooms were significantly nicer than those awaiting renovation. If room quality is a priority, it may be worth requesting a renovated room.

While the hotel is pet-friendly, some guests experienced issues related to traveling with pets, such as confusion about pet accommodations and varying pet fees. It's advisable to confirm all pet-related details in advance.

Several guests reported cleanliness issues, including uncleaned showers, unvacuumed carpets, and leftover items from previous guests. It's recommended to inspect the room upon arrival and promptly report any issues to the staff.

While some guests enjoyed the breakfast, others found it overpriced and not included in their stay. It's advisable to clarify the breakfast options and pricing before assuming it's included.

Due to ongoing renovations, parking availability was limited, causing inconvenience for some guests. It's advisable to inquire about the parking situation, especially if traveling with a vehicle.

Guests who communicated special requests, such as late check-in or pet accommodations, encountered issues when these requests were not noted or accommodated. It's recommended to confirm all special requests with the hotel in advance.

Several guests reported issues with room maintenance, such as sliding closet doors and cleanliness. It's advisable to promptly notify the staff of any maintenance concerns to ensure a comfortable stay.