Wisconsin Dells Resorts

Room was available earlier than check in time. Too far away from main resort/waterpark. Rooms do not look like the ones adverised. Heater didn't work properly, toilet didn't flush properly. Door to room wouldn't open sometimes. Waterpark is too small for the number of people that stay there. Front desk completely ignored my complaints.

We made several calls to service bathroom and heater and person came after 45min and said nothing he can do about it. They said all is working while they could not get heater blow hot air. It was blowing cold air.

The indoor waterpark was a lot of fun. Slides were very fun and the Flyin Mayan was a great boat ride. Go to the indoor waterpark in the morning to avoid lines. Arcade was fun as well, a little small but my son had a lot of fun there. The general decor was very well done. Riverwalk is very nice touch. The outdoor waterpark is fun, but small compared to competitors I believe and thought it would have been bigger. Definitly they would need to upgrade the outdoor park. Room smelled like old wet clothes and cleaning crew did not vacuum the room (this was obvious). Bed comforters not very comfortable. Air conditioners are loud, you can hear air conditioners from the room above you as well. The fan in the bathroom is very loud and you cannot shut it off so if you want to turn on the light in the bathroom before sleeping, prepare for some noise. Phone system is confusing, had buttons for all the areas (waterpark, front desk, retaurant, etc), but they don't work so have to call 0 to get operator to direct your calls. I ask staff when is the fireworks for 4th of July, where should we go. The cleaning staff don't know some of these little things and always have to go to the front desk or call 0 on the phone. I think for a "resort" there should be a program to ensure all staff knows about the activities going on. We also did mini golf, and it would have been perfect, but they didn't have any fountains turned on so you see a lot of mossy covered puddles and for me if I shell out about 7 dollars for mini golf, part of the experience is the fountains being on. No soap or shampoo in the waterpark either. Wave pool is very small and not what I would expect from a wavepool and it is far away from the outdoor waterpark.

Good fun at the water park with the grand kids. Accommodations were average.

The outdoor hot tub was a nice feature close to the building. Our room was not clean (burnt out lightbulb, light fixture full of dust, tile floor not clean and mirrors full of toothpaste or other spots), beds were old and saggy in the middle, cabinets door was no longer square and room boasted a patio but had a shared deck with other rooms. Website stated that waterpark opened at 8:30 am. We planned our day around that since we were there for a sports tournament. The water park did not open at 8:30 and we didn't get to use the water park at all as we planned for advertised hours. Overall facilities seem dated and in need of repairs. The room rate was higher than I've paid for this resort in the past and not a good value.

Grounds were nice layout was nice Mold in tub, in door and blood on bathroom walls. Then found drain was dirty with hair I don't think bathroom was ever cleaned

One of the queen beds was severly dipped in the center making it horrible to sleep in. There also appeared to be mik

Location was good Sheets streched out, so didn't stay on bed, which was very hard. Porch light near window and no shades, so was very bright. No options for fragrance-free towels and sheets. Older place, but could be made more comfortable by having extension cords so could be by mirror when using hair dryer/curling iron.