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Rhe room and en suite were disappointing as was the decor of the bedroom wing.
location, gardens & parking
The staff were very friendlyand the room we stayed in was very clean and tidy, Altogether a very pleasant stay. Some of the corridors leading to the rooms could do with decorating as first impressions were not good, but when we arrived at the rooms themselves, they were fine.
The restaurant served superb food. The room facilities were a little dated, but great bathroom
the staff were well trained and friendly the homely feeling the hotel gave encourages me to recommend this hotel to good people
nothing really Very cheap furniture, no pillowcases on arrival, breakfast awful
The facilities were excellent, but the upgrade was even better and the room was very homely and spacious. Nothing
The staff were very attentive and made our stay very enjoyable. Shame about the owners attitudes, not very pleasant people. Bit of a let down
We had a good twin room on the ground floor with outside space to sit. There was plenty of space and a good bathroom, but no shower and poor lighting. We booked two rooms, one of which was a single. That one was on the top floor and we were on the ground.
The Hotel was only a 2-star but good value for money and exceptionally clean, and the room we had was very spacious. The staff were very friendly and helpful. The only fault I can find is that the shower in room 9 was not very good, the water was very slow in coming out of the taps to have a bath and the shower is not very efficient. Could do with being more powerful.
The rooms were very comfortable with excellent showers. The complimentary touches in the room made you feel special and cared for. The staff were extremely helpful and went the extra mile to ensure our needs were catered for. The food was excellent.
The Location primarily. The friendliness of the staff and management. The food!! Our room was located above the bar area and a little noisy until closing time, but this did not spoil our overall enjoyment.
the location, the food, the clean rooms. not having a lounge, more light snacks on menu,vegeterian options,better tvs in room.
Friendly welcome, good dinner, comfortable beds. Thoroughly pleasant atmosphere all round. Beautiful location. Curtains in room not too effective - poorish exclusion of light. Radiator perhaps too efficient! My wife commented that the dressing table was rather cluttered.
Comfortable room, lovely setting and excellent food. Very peaceful location.
The food was interesting, good and well-presented. Staff in general were pleasant and helpful. The owners did not live on the premises. Assistance was not always easily avauilable.
Pretty much everything. Excellent accommodation, terrific service and beautiful food in an idyllic setting. Booked in again straight away for May The tv didn't have a working remote control and the emergency exit signage in the room was too bright when trying to sleep. The former is minor and the latter is compulsory for health and safey reasons so can't be helped
The location in the countryside and close to Helmsley is good and the drive to the hotel is scenic. From our experience of staying in similar priced hotels in the same region, this hotel is over-priced for the size of the room, even though the owners do everything possible to provide a friendly service and extras such as Sherry and bottled water in the rooms. This is more like a gasto pub with well presented guest rooms and the views were mainly on-route rather than through the windows.
Very comfortable, food excellent, pleasant reception and staff very attentive. I highly recommend this place to others. Some of lights in room did not work .
A very pleasant country Inn. Nice people and clearly well run. Accommodation is not in the main hotel but in a converted barn / garage about 100 yards away.The room was very small - door to the bathroon could not open fully as it banged against the wasbasin
Pleasant and quiet location. Staff friendly an efficient.Good food Twin room slightly on small side but otherwise good
Staff made us feel very welcome and the small problem that arose was dealt with quickly and efficiently
Didn't really stay long enough to comment - arrived late one night and left early next morning. Liked the beer - Black Sheep real ale. Menu looked good but arrived too late to try it out. Breakfast didn't start till 8.30 am. We needed to leave early, so they did provide a basic fruit juice, cereal, toast and kettle breakfast, though no discount on the B&B price for it. Shower power was very low. Our twin room was noisy - above the bar and didn't quiten down until the bar closed - OK for us as we were late - other rooms may be OK.
Great stay friendly and efficient staff excellent food in restaurant.
Beautiful location, quiet, comfortable and relaxed. Helpful and friendly staff. Good food. N/A
Arrived 20.00hr and left 07.00hr the staff made us welcome even though my son and I had been marshaling on a rally all day.lovely log fire in the bar area and excellent meal.we were leaving early next morning so staff had left toaster and cereal out in bar area for US.1st class service all round
Comfortable , friendly helpful staff , lovely , reasonably priced food and a nice location for walking in the country
The staf were all friendly and helpful. Food (both evening meal and breakfast) wer good. Rooms 6 and 7 are over the bar area and are noisy until closing time. Only rooms near the reception receive wireles internet access - room 7 doesn't.
Great location in the centre of Helmsley. Very spacious room. Splendid evening meals served very rapidly despite the crowding at Bank Holiday. Tv in the room was a bit poor and the outside gate slamming caused the bed to bounce. Choice at the breakfast buffet was limited though it might have been available if requested (Cornflakes and Grapefruit juice)
Friendly atmosphere, pleasant helpful staff and good food.
The staff were very helpful and friendly. The food was good value for money in the evenings . It is a popular local venue and has a good local reputation. There was a limited choice for breakfast eg only orange juice and no other fruit juice was offered and no yoghurt. The portions for all meals was so generous that the hotel must have considerable wastage.
Good room, very spacious, clean and comfortable. Breakfast well cooked and properly served. Facilities were fine. I was surprised to find that we were allocated a room different from the one I had booked. I was somewhat exasperated when I discovered that the room number had been altered on the room card, the room obviously having been given to someone else. I had particularly reserved a room overlooking the square for nostalgic reasons. I was none too pleased that it had been allocated to someone else after my reservation had been agreed. The upgraded room was very pleasant but not what I originally asked for. I hope the hotel system will be reviewed to ensure that this situation does not arise again. Otherwise everything was fine, and the reception clerk was most apologetic.
Pleasant, very helpful staff. Excellent breakfast with a good choice of food. Soiled duvet cover on bed. Used crisp bag left in drawer.