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Location location location! Easy acces+close proximity to shopping, dining, interstate... Beds were very comfortable Friendly staff Everything I expected/nice place Fire alarm went off at 4:30 (false alarm)
Very nice front desk attendant. Sheets were disgusting; stains and crust all over it, air conditioning did not function properly.
It was very neat and clean.
the room was really comfortable and clean The supervisor was not polite
nice place everything was fine
It was quiet and enjoyable. It did not have an elevator and it was very inconvenient to carry heavy luggage up two flights of stairs.
The room was spacious, clean and comfortable. Their breakfast is wonderful. The staff was super awesome! They helped me scrape the ice off of my car, which was amazing because I had my 3 month old daughter with me and it was freezing!
Staff was extremely helpful and courteous. Check in and check out was hassle free and smooth. The breakfast in the morning offered a nice variety and the breakfast bar was well stocked and clean. The location is near many shops and restaurants and easy access to the freeway. The only downside is that the doors are thin and it was possible to hear every noise coming from the hallway. Overall, a very good stay and would book there again.
Clean room, nice decor. Loved the shuttle bus, bar, and breakfast:) I wish there was a hot tub
Room size. It was under construction.
the room as very good The lobby was a mess. Under construction. The TV did not work when we first arrived and had to be set up for about 30 minutes.
Hyatt hotels have never let me down and this was no exception. The room was clean and the staff were definitely pleasant. My son was super excited to be staying in a hotel and Graham offered to put us in the top floor. It most certainly made my son's day and since I had a migraine that night, I was able to watch the fireworks from my room. The only con was the lack of free children's programming on TV. No Disney Channel or Nick Jr which was disappointing but it's how the hotels get your money by having everything On Demand now.
Good Customer service, friendly staff clean and secure place.
The separate sitting area with the fridge and microwave was very convenient. Surround the hotel was major construction that would go on day and night. Getting around was difficult. Also, the walls were thin. Every time anyone left there room and their door slammed it sounded like it was in our room.
Breakfast buffet unattended, food cold, enpty dishes, no butter, etc. Need one individual to monitor constantly. Short staff, overwhelmed but pleasant.
PLENTY OF ROOM, PRICE WAS EXCEPTIONAL FOR THE VALUE
Friendly staff. Price did not include breakfast, and should have.
Nothing. Upon exiting the elevator there was a plunger in plastic bag left outside a room and a large pile of dirty linens next to our door. In our 1st room: The room was a sauna due to the heat being set on high when it was 85 degrees outside. Bed appeared to have been slept in. I went to the front to request another room. One of the front desk personnel felt it necessary to check first room but did not apologize for condition. She made excuses for housekeeping staff. 2nd room: The cap of the Embassy Suite courtesy pen left in room was chewed to shreds. I did not notice it until I scratched myself by accident. May not sound like a big deal until you think about the amount of germs that may have been present on that cap. The pillows were hard and too thick to use. There was a puddle of urine behind the commode.. Overall the experience less than desirable and will not return. This is why we usually choose Marriott.
The staff was very nice. The food was terriblel..cold and precooked, the carpets in the room were filthy. Myself or my children did not walk in the room without shoes on.
The staff was friendly and helpful. The weird smell in our room.
Room space. Room not available. Changed from king to double. No trashbags in any of trashcans. The continental breakfast line was confusing.
The consistency of the brand is top notch. The amenities in the room are beginning to show their age.
The room was clean and nice. Nothing
Quiet, clean, and quaint Sink and bathtub had slow drains
Everything The rooms
Location and price Like most other hotel reviews , bath can always need repairs.
Check-in was easy. Check-out was a nightmare. I tried to check out early and they wouldn't let me/refund me and made it extremely difficult for me/hotels.com to get the refund. Hotels.com actually refunded me while trying to resolve the issue. I choose a non-smoking room, still smelt smoke in the room and it was covered with incense. Incense residue was still on the bathroom floor and the towels where disgusting. First check-in was late so I just went to sleep, next day they said they didn't have any rooms and to check tomorrow, same happened the next day and they couldn't move me to another room ($3 more per night) without making me pay for it in full. This place is ridiculous, run away from it. Horrible customer service and horrendous rooms.
There were places nearby to eat Not clean, did not have normal amenities like hair dryer, shampoo, coffee, ice in hall, only 3 pillows, no toilet lid, water temp varied, maids did not sweep or clean well, ugly wall color, drug use in parking lot, loud overnight noises, bad experience
There where beds Floors felt like they where mopped with grease, there where at least 4 rooms near ours that where smoking weed, the police and a drug dog where the first thing my kids saw after returning from dinner; 2doors down from our. The was also one mini bar of soap,and only two towels.
I enjoyed the happiness & sincerity from each employee working there. Hospitality was at its finest when arriving to Motel 6. The area was convenient to the city & nearby other popular businesses. It felt very family like, as I noticed, the hotel was VERY busy. I enjoyed seeing different groups of families on every floor, in every building, and in the surrounding area because it felt more safe. In addition to all of this - I love the updates & renovations done to this place. Certainly was not a Motel 6 in my eyes. I was so shocked to see how modern everything was! Enjoyed my stay. Having a full breakfast would have been lovely versus just the coffee idea. Maybe in the future?
Great facilities Chose the option for free breakfast and it was not included.
I love Marriott beds! The room was large and we had another adult traveling with us who used the sofa bed. There was still lots of space with three adults staying in the room. The lobby was nice and spacious and my husband met and watched football with some other football fans on the large tv. I wish I would have had time to use the pool. The area was very nice.
Very clean and nice rooms. Exceeded all expectations for the price point. Will be staying here again
Room was not cleaned well, i see some bugs, spiders in the room. The customer service is bad. There is no free breakfast.
Friendly staff; free breakfast and dinner;
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
girls love the pool and the area no
loved how they treated pets and there were just tons of them. We were put in a very nice room even though we had two dogs. Some hotels you get put in older not so nice rooms not here they were great!
What wasn't to like. Room met expectations. Staff was excellent, their madness escape me but not there service and friendliness. The extras are better than expectations.
This guest did not leave comments about this hotel.
We had to evacuate Hilton Head Island because of hurricane Matthew. The staff at the Drury was exceptional in making us feel like we were visiting our family. Every staff member we came in contact with couldn't have been more pleasant and accomodating
I enjoyed the location of the hotel! N/A
Easy access right off the interstate. Outlet under room's air unit was exposed. Our kids are older, but a younger, more curious child could easily find it and get hurt.
Customer service Surrounding traffic to and fro, Marta not close. Was going to Merchandise mart dt
Breakfast was ok and rooms were clean Beds ar not comfortable, AC was very loud, bath room fan did not work
Camilla and the staff are friendly I had to unplug the toilet because there wasn't anyone available.
The check in clerk was great! The check out clerk tried to act like she didnt understand me ii I asked why she charged an extra $25 on my card. Will be calling the manager on Monday!
easy check in and check out. Friendly helpful staff. no breakfast set when I came down the next morning. Broken chest of draws. Safe not working Several lamps in room not working.
Staff was very friendly Mold in bathroom up wall and ceiling and water damage in shower and ceiling. Ac rattled at night
Rooms were spacious, clean, nice staff... N/A
Close to the things we wanted to do The pillows were very uncomfortable
General cleanliness, facilities and staff with good breakfast etc. Too far from my place of work
Comfy bed, pretty towel folding designs, jacuzzi downstairs, breakfast in the morning, room service. Mold above shower, tray that ice and cups are put on was dirty, and the lamps in room 308 were falling apart. no pool! Still, overall good stay for $54 a night. Thank you kayak.com!
staff was welcoming and helpful breakfast offerings above average they welcome our dog
A/c did not work fell in bathroom tile floor very slippery not the right tile for wet location .
Proximity to Verizon amphitheater five star !! Needs more parking
I really enjoyed my stay and would recommend all to stay here. Breakfast was so good.
The staff was nice and room was ok. Room could have been a bit cleaner. More in the bathroom. There was still used razors and items from previous guests in bathroom. The highway noise was very loud.
The new renovation is awesome! Kudos!
The room was amazing!!!!
I enjoyed how clean and modern the rooms were. The staff was friendly at most. One thing that really worked my nerves was how unorganized the hotel was. For some reason the hotel seemed very unfamiliar with booking with a third party in fact they offer me to stay in a double bed after clearing explaining that wasn't what I booked. After the fact I was placed into a king bed as originally booked. Once they gave me the keys it was to a room that already had a guest staying in it. The guest explained that he was supposed to had check but hadn't. I was unnerved that they were unaware the room was occupied so the hotel gave me a free breakfast without my request to accommodate for their mistake. Seeing that first impressions are everything if it wasn't Fourth of July weekend and every other hotel was booked I would have never had the opportunity to forgive the staff and enjoy my wonderful room.
Booking.com canceled my resume @ 4 pm day of check in due to the hotel being overbooked. They could not fix problem satisfactorly. Will never use them against n
Suite-like room. That bathroom was so close to the bed (toilet :-/) and that sink was out it in the open. Two separate sinks areas would have been nice and at least one that was private.
I love the comfort of the beds and the layout of the rooms. This is a great value. The breakfast and afternoon receptions are also fantastic. The staff is also helpful. The workout rooms were not clean and the machines were very worn. I could also tell that his is an older Hyatt Place. The building was aged and not quite as nice as others I have stayed in.
The hotel was close to everything, with walking distance options to food and shopping. A very affordable option on a budget. It's always nice to have the option of a complimentary breakfast. We enjoyed our time at the pool, and appreciated the free wifi. The sheets didn't fit the bed, and kept slipping off. They did change them for us the next day. The bathrooms are tiny. Our sofa was caving in, and the tv situation was a bit frustrating. Not many channels, and poor signal strength. There was a strange smell in our hallway, and a musty smell on the side of the room where the air conditioner was. Not my best hotel experience, but also not the worst.
Positives: clean crisp linens, plenty of towels and washcloths, comfortable bed, quiet place, exclusive location to itself but also close to many shopping venues and a movie theater. Negatives: stood at the check in desk for nearly 25 minutes with nobody present (even called the hotel on my cell hoping a phone would ring in the back and get someone's attention), was told rate could have been nearly $30 a night less expensive but nothing could be done about it, no lotion, outlet for coffee machine not working (no morning coffee=unhappy), exited hotel to retrieve my bag from my vehicle and upon attempting to re enter the front door would not open with or without room key; went to side door still couldn't get in; went to back door and still couldn't get in; returned to front door where I stood for almost an hour trying my room key again, calling the hotel multiple times with no answer, even called their sister property a few exits up in hopes of someone paging the front desk or manager to let me in, eventually after knocking hard on the doors an employee let me in. I departed the hotel 3 hours early out of pure frustration with my experience. Sent feedback but have yet to hear back. For the price I paid (over $110) I could have very well chosen the Hilton, or Marriott and gotten much more acceptable service.
Complimentary breakfast, clean rooms, friendly staff Shower was clogged, breakfast was cold
Stay here often! Clean, new, spacious, friendly stuff . Too many good things to mention. Wish there was a sauna! I stayed here for 2 night. Upon the return to my room after the first night and a day at work, I found an expensive bottle of wine, mineral water, and mu expensive facial cleaner and a treatment bottles were gone! Management was kindly enough to apologize and promised to reimburse me. Action is sti pending. Reflects poorly on the management!
I liked how much space the rooms had and the friendly staff! Had a great overall experience!
Staff argued in front of the customers. Renovation was happening during the stay so the place wasn't very clean. The bed was good, but our room was dusty and didn't feel very homey at all. Definitely not worth the hundred dollars. Hyatt Place down the road is cheaper cleaner and has a far more satisfying experience.
Had to move the first night (very late Friday) due to a ceiling collapse in my bathroom. I have some great pictures of that. There was a jack-hammer above my room on Saturday afternoon at 4 PM. Couldn't even stay in the room it was so loud. Wanted to take a nap before a performance Saturday evening but couldn't. I have the audio-video if you want to hear it.
Although they were in a construction phase, we had a pleasant stay. The new suites are wonderful. Would stay here again.
We we're able to get a room late in the evening, at a good rate. Room was clean and comfortable.
Good price and location, bathroom was nice. The pillows!! Feather pillows provided ZERO support and the three nights I stayed there my neck got increasingly more sore every day. Bring your own pillow if this may be an issue for you! The "breakfast" they include was extremely limited. Nothing hot, muffins were tiny, the bananas were green and not edible. For the price though, I didn't expect much more than this.