Cons: I waited twice in line on the Saturday after New Years. No one but me had a reservation. The kid gave me the wrong car my first time through line. Made me get in the back on the line to get the right one. NONE of these people had reservations but me. So they were shopping which cars they wanted while he did the paperwork. It was stupid. Threw me the keys to a Chrysler 200 and I had reservation for a Chevy Malibu. Gave me zero direction with the car and it was dirty with a scratch on it. On the way to jacksonville I was trying to put gas in it and couldn't figure out where the gas cap release was. Was late getting it back and they charges an extra day. Hertz doesn't care about jack squat. And I will never use them again. But Kayak was ok.