10.0 ExcellentJun 27 2020
Pros: Aron the manager is an amazing manager.Cons: NA
4.8 OkayNov 4 2019
Pros: The staff at the Gold Star Blvd location was excellent, drop off was easy.Cons: I had a reservation for an SUV, but they didn't have one. Stuck with a minivan, had to exchange it at a different location the next day.
5.2 OkayDec 10 2018
Pros: Costumer serviceCons: Couldn’t take the car I originally wanted because
#1 Strong smell of cigarette
#2 Tire was worn out
10.0 ExcellentFeb 13 2018
Pros: Both the Worcester and Westboro MA offices did an excellent job taking care of my needs and requirements.Cons: Would prefer if the rental cars had a full tank of gas upon pickup. Much easier to fill up properly when returning the car.
2.8 MediocreJan 1 2018
Filthy carPros: Counter service was super nice and apologetic the type of car I reserved was unavailable.Cons: The car I reserved was not available. Three new Subaru's in the lot would not start so I was given a just returned Nissan Versa. The car reeked of throw up and when I stopped down the road to fill up the gas tank which was on empty - I then saw the entire drivers side of the vehicle has throw up from the drivers window all down the car - now frozen in the lovely weather. It was a long ride from Mass to New York in a puke smelling tiny car.
7.2 GoodNov 15 2017
Well located, good desk person, pick-up was botchedPros: Good worker on the desk. Threw in a break on fuel policy to compensate for the clueless driver sent to pick me up -- basically at the hotel across the street from the rental branch!Cons: Pickup driver got lost and delayed the delivery, so I was late getting to the reunion (for which I had traveled hundreds of miles by train!)
8.4 ExcellentJun 14 2017
Good servicePros: Staff was polite
They answered all my questionsCons: the car was not very clean. It smells smoke.
8.0 ExcellentMay 13 2017
Pros: The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.
9.6 ExcellentMar 10 2017
They gave my car away but they made it up to mePros: I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
10.0 ExcellentFeb 27 2017
Friendly customer servicePros: the staff was helpful picking me up and then bringing me back home.
Very courteous and friendly.