Cons (-) It was an excellent vacation overall. So many choices to choose from. You can build your day very easy and relaxing or can get as busy with so many activities as you wish.
4 stars
Barcelo Maya Palace
Carretera Chetumal Pto Juarez Km 266.3. Riviera Maya, 77750 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 875 1500Photos of Barcelo Maya Palace
Overview
The Barceló Maya Palace is a stunning resort situated in Riviera Maya, Mexico. With an incredible backdrop of white sandy beaches and crystal clear water, the hotel offers visitors unrivaled views of the gorgeous Caribbean.
This five-star luxury hotel has six different room variations for vacationers to choose from. The base rooms are the Junior Suite, which offers visitors breathtaking views of the on-site tropical gardens. The Junior Suites host up to five guests and come with amenities like a rain shower, minibar, and coffee maker. The top, premier rooms are the Premium Level Seafront Presidential Suites. These suites measure almost 2,000 square feet and have the best views in the resort thanks to their third-floor location. These rooms come with additional amenities like a hydromassage tub, a pillow menu, and a complimentary bottle of tequila for guests staying over four days,
Those staying at The Barceló will feel like they never have to leave. The resort has six different restaurants for diners to choose from. Visitors can enjoy the food here through vouchers they receive upon check-in base based on how long they will be staying. Each voucher is worth a meal at one of the restaurants. Many of the items available are shared across all six restaurants, so it is more a matter of location. Some of the more popular offerings here are the tiger prawns over jasmine rice, seafood stew, escargot, and even sushi platters.
Because of its location, The Barceló is extremely popular for both honeymoons and weddings. Those looking to say their vows on the sandy beaches of the Caribbean can work with the resort to handle everything from decorating to catering. If newlyweds just want to spend their honeymoon here, there are many options for that as well.
Latest deals for Barcelo Maya Palace
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Barcelo Maya Palace
- Private beach
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
- Chapel/shrine
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Things to do
- Gift shop
- Eco tourism
- Board games/puzzles
- Game room
- Golf
- Snorkeling
- Evening entertainment
- Beauty salon
- Table tennis
- Water park
- Pool table
- Windsurfing
- Basketball court
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
General
- Family rooms
- Garden view
- Pool view
- Storage available
- Sea view
- Slippers
- Sofa
- Solarium
- Telephone
- Tile/marble floor
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
Pool and spa
- Spa
- Outdoor pool
- Steam room
- Spa and wellness center
- Massage
- Pool bar
- Sauna
- Water slide
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Outdoor
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Dining
- Restaurant
- Bar/Lounge
- Minibar
- Snack bar
- Refrigerator
- Coffee machine
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Tumble dryer
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Barcelo Maya Palace
8.1
Very good
365 verified ratings
Wonderful
185
Very good
56
Good
49
Okay
25
Fair
23
Mediocre
12
Poor
16
Summary of reviews
Guests say
Guests appreciated the beautiful location, excellent amenities, and cleanliness of the hotel. However, many expressed dissatisfaction with the service, particularly at the front desk, and found the food options lacking in variety and flavor. The check-in process was also frequently mentioned as a negative aspect, taking too long and causing frustration.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
135 reviews
8 out of 10
10 reviews
7.7 out of 10
2 reviews
9.3 out of 10
4 reviews
All reviews
Pros (+) The VIP Level at the Palace was extraordinarily good! Food was fantastic! Loved every second!
Pros (+) - Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles
Cons (-) - A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
Pros (+) The food was pretty good. The staff were nice.
Cons (-) The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the main amenities offered at Barcelo Maya Palace?
Barcelo Maya Palace offers a wide range of amenities including a spa, outdoor pool, steam room, and water slide. Additionally, guests can enjoy facilities such as a fitness center, private beach, and a variety of dining options.
What can guests expect from the food options at Barcelo Maya Palace?
Visitors can enjoy a variety of food options at Barcelo Maya Palace, including a complimentary breakfast, access to six different restaurants, and a snack bar. The resort offers a diverse range of dishes, such as tiger prawns over jasmine rice, seafood stew, escargot, and sushi platters.
What are the best times to visit Barcelo Maya Palace?
The high season at Barcelo Maya Palace is in March, offering visitors the best weather and optimal conditions for enjoying the stunning beaches and outdoor activities. The low season in September provides a quieter atmosphere and may offer more affordable rates.
How is the customer service at Barcelo Maya Palace?
The staff at Barcelo Maya Palace is known for their excellent service, prompt assistance, and friendly demeanor. However, some guests have mentioned concerns about the check-in process and the responsiveness of certain staff members.
What are the common concerns about Barcelo Maya Palace?
Some guests have expressed concerns about the limited late-night food options, the check-in process, and the responsiveness of certain staff members. Additionally, there have been comments about the size of the beds and the cleanliness of the rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or the sea comes highly recommended.
Take Advantage of the All-Inclusive Vouchers
Upon check-in, guests receive vouchers for meals at the resort's restaurants. It's advisable to plan the use of these vouchers based on the duration of the stay to make the most of the dining options available.
Consider the Premium Level Suites
Guests staying in the Premium Level Seafront Presidential Suites enjoyed additional amenities such as a hydromassage tub, a pillow menu, and a complimentary bottle of tequila for longer stays. It might be worth considering an upgrade for a more luxurious experience.
Plan Wedding or Honeymoon Services in Advance
The hotel is popular for weddings and honeymoons. Guests interested in these services should plan and communicate their requirements with the resort in advance to ensure a seamless experience.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as Xcaret Park, Playacar Golf Club, and Mamita's Beach Club. Guests are encouraged to explore these nearby attractions for a diverse vacation experience.
Be Mindful of Restaurant Reservations
Some guests found it challenging to secure reservations at the specialty restaurants. It's advisable to make restaurant reservations early in the stay to ensure availability.
Utilize the Shuttle Service
The resort offers a shuttle service to its sister locations, providing access to additional amenities and activities. Guests can take advantage of this service to explore different areas within the resort complex.
Stay Informed About Transportation
Guests relying on hotel transportation services should stay informed about any delays or changes, especially when heading to the airport. Clear communication with the hotel staff can help avoid inconvenience.
Pack Water Shoes
While the beach is beautiful, some areas may have rocks, so packing water shoes is recommended for a more comfortable beach experience.
Consider the Premium Level Upgrade
Upgrading to the Premium Level may provide access to additional services and amenities, such as a premium lounge, which some guests found beneficial for a more exclusive experience.
Location
Carretera Chetumal Pto Juarez Km 266.3. Riviera Maya, 77750 Playa del Carmen, Quintana Roo
What's nearby
- Terminal marítima Punta Venado9 mi
- Xcaret Spa9.8 mi
- Xcaret Archaeological Site9.9 mi
- Xcaret Park9.9 mi
- Underwater Technical World12.4 mi
- Playacar Golf Club12.9 mi
- The Reef Marina13 mi
- Aviario Xaman Ha13.5 mi
- Terminal Marítima de Playa del Carmen13.9 mi
- Albertos SCUBA14 mi
- Parque 28 de julio14.2 mi
- La Fe14.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Barcelo Maya Palace
Low season | September |
|---|---|
High season | April |
Average price (weeknight) | $433 |
Average price (weekend night) | $296 |
When to book a room at Barcelo Maya Palace
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Barcelo Maya Palace
FAQs when booking at Barcelo Maya Palace
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 14.0 mi |
Nearest Airport | Cozumel |
Distance to airport | 19.9 mi |