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The resort is on the small compared to others but I like it better because you can walk anywhere in just a few minutes and the staff gave us excellent service! The grounds are very well maintained and there is wildlife everywhere, also the beach is beautiful!!!! We got the privileged package which gave us access to a wonderful beach front restaurant called bloved which had excellent food and drinks! Will def visit again! they train the staff to push their time share pretty hard and they will try to set an appointment for you to attend a one and half hour sales presentation, we had just arrived to the hotel and wanted to go to our room after a long trip so it was a little annoying to sit in the lobby for 20 min with the person trying to set the appointment.
Supurb beach, great facilities, quiet and relaxing, adults only, lots of variety in the food, which, for the most part, was well prepared. tv reception was poor to non-existent but free wifi was great
Beautiful location, lots of trees and wildlife :) you feel like you are away from the world and on vacation. Rooms are clean, beds are comfortable. Not too crowded. Adults only. Very good entertainment staff from Vera Club offering nice activities (yoga in the morning, dance lessons, water polo etc). Juice bar on the beach was great. And the waitresses serving the beach and pool area are fast and polite, asking you if you want more drinks all the time - which is great when you are in vacation. Food was average. Nothing super exciting. The Asian restaurant and tapas bar was probably the best. The waiters and service are not as great as in other 5 star hotels - slow and unresponsive, not always with a smile ( most didn't look motivated, perhaps it's the tip situation since most of the Europeans in the hotel don't tip). The beach is very nice, although the sea had a lot of seaweed when we were there in August. And the little cherry on the top - Catalonia has this new concept of premium service so some of the areas, restaurants, best seats with best view and quality liquor were not available to "regular guests of a 5 star hotel" and only available to "privilleged ones" -seriously I would change the choice of words - you don't want to hear "sorry these seats are only for privileged guests".
Excellent location. A relief to be at a resort for adults only. Excellent staff, surprisingly excellent food and services. Highly recommend as a place to decompress in a few days-we were there for 5 nights and enjoyed everything except gaining a few pounds in weight!
This has been our favourite beach for the last 13 years. We have been to the hotel for 9 years, the hotel has improved , we still enjoy the beach and sea most of all.
The food at the grill was excellent. Awesome pool area and good drinks. Great value for the money. Beds could be a bit better. The mattresses were not very supportive
BEACH! Absolutely fantastic beach. White sand as far as the eye could see, as well as in the water. You stand in white sand in the ocean which is great and also its very clear. I was standing in chest high water and I could see my toes. Plenty of chairs for everyone and plenty of room to spread out and relax. Room and bed were very comfortable and shower/bathroom were good as well. If your trip is for great relaxing beach this is the place. The food was pretty sub par and the wait staff was very slow and often forgot to bring your drink. They were all very nice just inattentive. They served the same quality of food and the buffet that they did in the restaurants so there really isn't a point to them. If your trip is to be wined and dined, this isn't the place.
Wonderful hotel all inclusive. Fantastic beach, good staff, nice bars This hotel is not in Tulum or close to it. It's in the middle between Playa del Carmen and Tulum. They've not windsurf available as they tell.
Resonable price for good service.Good location. Only one of 3 restaurants has a realy good food.This is close to the sea-side restaurant. Two others is suitable for breakfast only. Fresh water is very poor quality.It's realy salt.. And for drinks also.
The entire experience was mind-blowing. The food and drinks were ever-flowing, and unbelievable, the activities were fantastic, and the resort itself was one of the most beautiful I've ever stayed at. The language barrier with some of the staff was a bit of a drag, but once you found the right people it was smooth as could be.
Pool bar service was great
It's a really nice hotel, good food & great selection of branded alcohol! Would reccomend it if you would like to relax and get good value for money. But do book on internet, dont try to go to the hotel with no reservation as they have much higher prices No complaints really, all good! But coctails are far too sweet so you need to explain to barmans exactly what you want!
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
Very nice and relaxing! All the outlets in our rooms did not work well.
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Place looked good. Really Clean. Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Very friendly staff and relaxing atmosphere. Loved the beach we were shuttled to.
The staff were really nice. The food at every restaurant on the resort was awful. The only good thing I had was the chips from the convenience store. I ended up eating at the hard Rock down the street and it was sooooo goood! Tooo many flies. Watered down drinks. Pool was was nice and clean when i arrived but eventually turned a disgusting dark green blue because it was filled with bugs, bird feathers and anything else you can think of. The pool filter must have been broken. The room was nice except for the parts of the roof that kept falling onto the bed. I would not stay here again.
The room was nice The hotel is in a very bad condition and not maintained at all Some animals were caged and not taken care off The food was horrible No cocktails No English speaking staff No clean pool No beach No confort Not happy at all
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Everything. It was amazing.
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Food, service, entertainment. Everything was perfect in my opinion. Nothing
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Parts of the grounds were very stinky
The food was pretty good. The staff were nice. The inability to get reservations at a reasonable time, especially when your friends would tell you there were many empty tables.
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast. The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.
- Friendliness of Staff - Quality of Food at the buffets - Excellent snorkeling and swimming with turtles - A la carte restaurants - Spring breakers - way too many loud and obnoxious spring breakers here - avoid March and April!
The white sand beach was lovely, the hotel was striking in it's design. (The Tulum coast is gorgeous). The resort had all the items a person could ask for in an all-inclusive setting. The food in the buffet restaurant was mostly well done, you could always find something good in spite of a few "misses" that could hardly be avoided in such a large scale operation. The beach side snack restaurant was an amazing buffet for those who didn't wish to get out of their bathing suits. The grounds of the hotel were beautiful and well kept. The staff were fine and tried to make your trip comfortable. It was our first time in a large all-inclusive and I didn't like the idea that there wasn't a personality to the place. It seemed rather institutional. Also the day we arrived we were told that we couldn't eat in any of the speciality restaurants for our entire stay. We had paid for at least getting into some different dining locations and we had to eat in the buffet every dinner. We did go back to the dinner scheduler to look for cancelations but to no avail. It seemed like there were many "rules" to keep the guests in line. There had been a seaweed die-off and the beach was covered undried seaweed and debris in front of the resort. You had to walk over plastic cups, plastic bags, etc to get into the ocean. Yikes.
Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just loved it. The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look for. Fortunately someone finally was able to point us to the correct shuttle stand after us trying to make our way through all the other people who approached us.
We met Jose at the Iguana bar. He manages his bar amazingly. He made certain that everyone enjoyed their visit. A professional bartender that excels at what he does. We hope to find Jose again during our next visit.
Being all inclusive and having water park for the kids and various activities for adults. With my reservation there was a confusion with total number of guests. We were total 3 rooms and on one kids were missing on the reservation on hotel's system and I had to be on the phone with my travel agent (getaroom) but I ended up paying $55 extra for my kids. I was going to loose my flight so I didn't have orher choice that paying and getting out from there. Hotel should have handled it better....
There was a lot of seaweed in the water in the area when we went, and the resort did a great job of cleaning it up. The pool and beach were great. Front desk was terrible. We waited 2 hrs at check-in to get a room with 2 beds as per our reservation. Upon leaving, our safe stopped working and it took them over an hour to send someone who did not fix it and then another hour for 2 men to show up and fix it. The water in the mini fridge tasted like tap water and gave us stomachaches. And the restaurants were all terrible.
Once you got to the room it was nice and beds were comfortable. Spa and gym very good Towel cards used and so people who lost their towels would steal yours, stressful to worry about stolen towels, sprawling, long walk to beach and pool from just about every room so I wouldn't consider it beachfront, every room is a garden view room, no elevators, restaurant reservation systems hard to figure out and again stressful. They don't realize that stress free is what vacations are all about. Food very average. I would expect these problems at a 3 or 4 star hotel but they claim to be 5 out of 6
Not having to pay for incidentals Food selection, and quantity was great, but quality was spotty - for example all fresh fruit, meats and cheeses seemed to have been frozen during storage and shipping - not great.
Worst service I had in my life
We have stayed at Bahia(Coba) twice before. This is the first time at Sian Ka'an. Great time. Adults only at the hotel and beach area are the only way to go. The buffet at Sian Ka’an is the best of all the buffets. The service is top notch. We are planning our next trip. We will go back. Yoga for my wife at the Wellness Center and golf for me at the Riviera Maya Golf Club. Sitting by the waters. What else can I say. Love it.
Service staff was kind and polite Food was poor quality, cold and restricted
Food was very good and the service. Adults only No beach had to take shuttle service to the beach.
Visited GBP Sian Ka`an from 17-24 Jul. As advertised hotel is great from the check in to the check out. Rooms are comfortable, grounds are very clean. Very quiet but if you want a day of more activities you can share with the other GBP(Akumal,Coba,Tulum) just 5 min trolley. Private beach for Sian Ka`an guest. More than 10 a la carte restaurant to choose from and 4 great buffet restaurants. 24 hours snack bar. Close to Tulum Ruins, Xel-ha, Explorer parks.Premium drinks. Reverse Osmosis water thru hotel for that reason you dont have to be sacered of getting sickj. Overall great vacation at GBP Sian Ka`an 5 star/gold crown hotel.
Landscaping and service. Staff all worked hard to make it a nice place and a nice stay. Too busy, guests and staff. Trolleys were very noisy and had too much exhaust. Highway noise. Loud service carts on paths by rooms, walkie talkie noise, too many trucks and carts on walkways.
Cleanliness, staff. Mosquitos.
Stayed here for 8 days recently. First, the staff is friendly and the service good. The rooms are good, not the best I've ever had but definitely acceptable and the amenities plenty. Sian Ka'an has the best buffet of the 4 hotels on the property. As a guest of the Sian Ka'an or as a Privelege Club member you get access to all the other properties amenities as well but vice versa. This property is not on the beach but only about a 10 minute tram ride away and is adults only, kids would get bored at this property. However their Akumal, Tulum, and Coba properties are great for families and kids. We got the Jr. Suite Supreme on the ground floor with a hot tub we never used but the room is larger than the regular. The rooms are good, not the best I've ever had but more than sufficient. They keep the fridge refilled every day with 2 beers, 3 small liquors, 2 cokes, 1 sprite, 1 fanta, 2 large bottles of water. They also include complimentary tea and coffee in the room, Twinings and local coffee + decaf. The grounds are very nice with two pools and two restaurants, and a 24 hours snack bar that serves a small menu of hot food all day and night. The beach is just 10 minutes by tram, they have many that stop in front of the hotel lobby going to the beach or other hotels all day and night. From 6AM until 2AM each day. They have shows at the other hotels every night so one won't get bored, there's kiddie pools, slides, and large pools at Tulum and Akumal, and of course the beach. There's also a Scuba shop at the beach which is great to book snorkeling and diving tours. We highly recommend trying the Cenote Dos Ojos trip if you can, it is beautiful. All the tour buses also stop at the hotel lobbies so they are easy to book and use. We recommend using Xichen Tours for Chichen Itza and Coba, we took the deluxe tour and all the food, drinks, beer, etc was included. We tried the buffet at Coba and it doesn't compare to Sian Ka'an. We ate at the Maiko, Alux (both on Sian Ka'an) ...
I stayed at the GBP Sian Kaan in November of 2012 for 8 days. It's a good ~1hr drive from Cancun International Airport. The resort grounds were beautiful, and check-in went very smoothly, even though we arrived a little before their standard check-in time. Our bags were delivered to our rooms quickly and without incident. The rooms are more like suites, compared to many of the places I've been. The pictures of the resort show them with a room divider to make a separate living room/bedroom, but the divider in our room was disabled (nailed). I stayed in a garden-view room, and the terrace was nice, as was the jacuzzi. The room was large, clean, with a comfortable bed, well laid out bathroom (no tub), nice sitting area and decent mini bar. It was cleaned regularly, and a closet safe was supplied for valuable. The resort grounds were well maintained and the pools were easy to access and very clean. Sian Kaan is not on the beach, but more about that later. Two pools had a pool bar located near them, with a nice selection of drinks. The main buffet was a very short walk from our rooms (and wouldn't have been very much for the farthest rooms either). The food was very good, and I wouldn't have minded having all of my meals there. There is also a lounge, with wifi and a bar near the shuttle area. ALL the service staff were very nice, and everything was well attended to. No one asked for, or expected tips, but they were very appreciative of when they got them and I would recommend being generous. Food was excellent. As I mentioned, the main buffet was delicious. There are also two a la carte restuarants on site, as well as several a la cartes available at the sister resorts. We tried 7 a la cartes, so I won't get into specifics, but for the most part they were very good. My personal preferences had me like some more than others, but food was served in a timely manner, was all well cooked and of good quality. I should mention two special things about Sian Kaan. First, unl...
Wonderful staff, very good food, nice and beautiful beach, clean rooms, beautiful facilities.