Hotels near Cancun Airport

Hotels near Cancun Airport

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Cancun (CUN) - Cancún, Quintana Roo, Mexico
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Best hotels near Cancun Airport

Cleanliness
9.7
Comfort
9.7
Location
9.0
Services
9.6
Staff
9.9
Overall 9.6 Excellent
Based on 337 reviews
Cleanliness
9.7
Comfort
9.7
Location
9.0
Services
9.6
Staff
9.9
Cleanliness
9.6
Comfort
9.6
Location
9.2
Services
9.5
Staff
9.9
Cleanliness
9.6
Comfort
9.6
Location
9.1
Services
9.4
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Location
9.1
Services
10.0
Staff
10.0
Cleanliness
9.8
Comfort
9.8
Location
8.8
Services
9.7
Staff
9.9
Cleanliness
9.7
Comfort
9.2
Location
8.5
Services
9.3
Staff
9.8

Excellent 10.0
Pros: Kurt was very welcoming and kind! This was a great stay, very connected to nature with a very spatious, clean and comfortable room! The breakfast was superb and they will not hesitate to make your stay the best possible!
Excellent 9.0
Pros: one of the best places to stay when you enjoy tropical surroundings. Eva is a a super host and made a great garden together with her husband. it’s a 20 minute drive to the public beach delphin, which is awesome.
Excellent 8.0
Pros: i was well taken care of. I had privacy and security at the same time. and the breakfast got me through my 6 hours of travel that day.
Cons: the only thing I could say was sleeping in the jungle was different to me, but waking up to it was a great experience.
Excellent 10.0
Pros: Great garden & pool. Spacious bungalow with hammock. Lovely host!
Cons: n/a
Excellent 10.0
Pros: Eva was an excellent hostess who made us feel right at home. It was a wonderful stay.
Cons: I only wished we could have stayed longer!
Casa Kin33 - Cancún
Rated #1
9.6
Excellent 9.6
Based on 337 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.7
Facilities
6.0
Location
7.7
Overall
7.0
Overall 8.5 Excellent
Based on 104 reviews
Cleanliness
8.4
Comfort
8.7
Facilities
6.0
Location
7.7
Overall
7.0
Cleanliness
6.0
Comfort
10.0
Facilities
6.0
Location
8.0
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
7.8
Services
8.5
Staff
9.5
Cleanliness
4.0
Location
4.0
Overall
4.0
Staff
4.0
Value for money
4.0
Cleanliness
8.6
Comfort
8.8
Location
7.9
Services
8.2
Staff
9.2
Cleanliness
9.7
Comfort
9.7
Location
8.9
Services
9.4
Staff
10.0
Cleanliness
6.6
Comfort
6.6
Location
5.0
Services
5.9
Staff
7.8
Cleanliness
7.5
Comfort
7.5
Location
5.0
Services
7.5
Staff
10.0

Excellent 8.0
Pros: Exceptional owner of the house. Very friendly and took us to a breakfast place nearby. Close to the airport
Cons: -
Excellent 10.0
Pros: Carmen was a most gracious host. She was very helpful and friendly. She gave us lots of information about the area and drove us to the shops and restaurants. She also gave us a ride to the airport.
Cons: Everything was great
Excellent 8.0
Pros: Beautiful property and grounds! So lush and green! Beds were super comfy and clean. Owner was friendly and staff helpful! Owner is expanding at rear with yard and pool area. Gated house - we felt extremely safe!
Cons: Very thin door between rooms so we were at the mercy of our neighbours who arrived back from their outing at 10pm and had a screaming child up until 12pm. Owner was sympathetic and assured us she was putting on new doors for this reason. Also I would suggest dehumidifiers for mild mold odour.
Good 7.0
Pros: Owners are very nice and always trying to do extra. The room was massive.
Cons: The maid seems to have a serious chip on her shoulder. Sighing loudly when simply asking for the wifi password.
Excellent 10.0
Pros: The property is a beautiful home, conveniently located 15 minutes from the Cancun airport. The rooms were very ample and spacious. We were very comfortable there. The house itself was lovely and in a way grandiose. The hosts were very welcoming and really accommodating. We really enjoyed our stay and would recommend it to other travelers.
Excellent 10.0
Pros: The house is absolutely gorgeous, old fashioned, elegant! Our room was perfect for a family with a kid. The bathroom has a bathtub. The balcony we had was great to have a drink. Carmen and his husband were very friendly and they gave us tips to go around Cancun. We want to come back and stay longer! One of the rooms even has a library! It's an amazing place to stay at!
Good 7.9
Pros: Beautiful home at the end of a quiet street. Fairly close to the airport as we were flying out early in the morning. Room was very large and host was wonderful and accommodating as we checked in late.
Excellent 9.0
Pros: Our flight arrived late at night and we needed to stay 1 night close to the airport, this was perfect. I received via WhatsApp detailed explanations of the location of the hotel. The room was big and confortable. We asked for breakfast in the morning and they went to buy it for us, this was very nice. Note that the swimming was under construction.
Casa La Selva - Cancún
Rated #2
8.5
Excellent 8.5
Based on 104 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.8
Location
8.3
Overall
9.0
Overall 8.2 Excellent
Based on 234 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.8
Location
8.3
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.2
Services
8.7
Staff
8.8
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
9.2
Comfort
9.2
Location
8.8
Overall
10.0
Services
8.9
Cleanliness
8.2
Comfort
7.7
Facilities
8.0
Location
7.2
Overall
8.0
Cleanliness
10.0
Comfort
8.1
Location
8.8
Services
9.4
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
9.6
Staff
9.6

Excellent 10.0
Pros: The amenities and the service was unreal by all of the staff. They could not help you enough .
Cons: nothing
Excellent 10.0
Pros: the comfort and ease. the food was great, we enjoyd the swimming pools and the our nightly walks.
Excellent 10.0
Pros: It's simply amazing, we signed up for their membership and definitely going back
Cons: Communication could be a bit better
Excellent 8.0
Pros: Excellent staff. Very clean. provided excellent transportation from room to main hotel and sister hotel.
Cons: Too few dining options. As advertised, expected more choices. unclear that some facilities at ‘Moon Palace’ GRAND were off limits to guests of “Moon Palace’ Nuzuc or Sunrise.
Okay 5.0
Pros: Staff are very nice and friendly
Cons: Communication barrier with staff due to limited English Location is little too far out from city and need to take a taxi to go places Cleanliness of hotel room
Excellent 10.0
Pros: Resort is huge with a lot of good quality restaurants
Cons: No transportation from the airport was provided. Had to pay for taxi. No transportation to go to downtown or hotel zone. Some restaurants were closed due to private events.
Excellent 10.0
Pros: The staff attention was amazing specially Flor Manrique that works in the pool. She remembered our names and our drinks. She made our time memorable.
Poor 1.0
Cons: The beach is dirty!! No clear water in sight! Literally looks black!! The food is all buffet style. Gross! The food quality is no where near fine dining. The food did not taste good. We would order room service and the food would arrive cold! Bad servic
Excellent 10.0
Excellent Service and location
Excellent 10.0
Pros: Customer service/satisfaction
Excellent 10.0
Pros: I fell in love with the moon palace!!! Truly a five star hotel.
Cons: Check in took too long after arriving so early to check in.
Excellent 10.0
Pros: The service is awesome, I will like to take the time and thanks Staff  from The Gondola restaurant, he made my stay the best by far!!! Me and my girl reserved The Cava for a romantic dinner and he and Staff the Sommelier where amazing!!!
Excellent 10.0
Pros: The service and food
Cons: Not enough heated pools
Excellent 10.0
Pros: The pools, the restaurants, the staff!!
Cons: Nope!
Excellent 10.0
Pros: Sunrise, Nizuc and Grand all are very well connected with easy shuttles all the time. Had extensive restaurant choices. Excellent service all the time.
Cons: Not too many electric outlets in coffee shops/public places.
Excellent 8.0
Pros: Large complex that sits alone one way in one way out with guards at the gate checking everyone. Very safe. Many restaurants and the food was very good. The staff was friendly from the people checking us in to the ones waiting on us. Very clean.
Cons: The beach is pretty nasty but we knew that going in and the pools make up for it. Would of liked an adult pool heated with a swim up bar. The drinks were just ok for an all inclusive. Definitely had better at other all inclusive vacations.
Excellent 10.0
Pros: Hotel amenities & location are excellent.
Cons: Resort credit points are useless in the stores. Each store allows use of resort credit to SAME 3 to 4 items. FYI. We left $400 out of $500 unused. No sense buying a fancy plastic shopping bag with $500 resort credit & still have to pay $ 34 out of pocket
Excellent 10.0
Cons: Been several times. Always nice.
Mediocre 3.0
Pros: entertaining
Excellent 9.7
Pros: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Cons: There was nothing not to like.
Excellent 8.2
Pros: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Cons: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Moon Palace Cancun - Cancún
Rated #3
8.2
Excellent 8.2
Based on 234 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
7.3
Overall
4.0
Overall 8.1 Excellent
Based on 817 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
7.3
Overall
4.0
Cleanliness
8.7
Comfort
8.7
Location
7.2
Services
8.4
Staff
8.8
Cleanliness
8.6
Comfort
8.7
Location
7.4
Services
8.3
Staff
8.8
Cleanliness
8.8
Comfort
8.5
Facilities
10.0
Location
7.1
Overall
4.0
Cleanliness
8.7
Comfort
8.7
Location
7.2
Services
8.0
Staff
8.7
Cleanliness
8.2
Comfort
8.1
Location
6.6
Services
7.4
Staff
8.5

Excellent 10.0
Pros: Everything was lovely
Cons: No shops close by
Excellent 10.0
Pros: The Villa was absolutely beautiful and was gated! I felt safe being in the hotel and they had everything we needed. A nice pool, restaurant, and bar inside. Couldn’t have been more impressed.
Cons: There isn’t much I didn’t like. I’d say i wish they had more of a selection for their breakfast options but it was still a very good breakfast.
Excellent 10.0
Pros: The property was beautiful and clean. the staff were incredibly accommodating. overall very relaxing!
Cons: nothing. everything was great'
Mediocre 3.0
Pros: The garden and the swimming pool.
Cons: The room was literally in the hotel lobby/restaurant. We have been waken up by the night bell and by other guests chatting in the restaurant several times during the night. The room and the bathroom had such a weird shape that was hard to get around the bed.. the toilet and the entrance are on different levels and there is a step to get in the room or in the toilet. We asked to the receptionist to book us a taxi for the next morning (as we had a very early flight) and they forgot to do it. As a result we left 1h later than planned almost risking to miss our flight.
Good 6.0
Pros: We had the biggest room which was admittedly super beautiful, but we stayed only 1 night and therefore paid a way higher price for a service that we couldn't use at all. So partly mistake on our side, half of the room's size and thus a consideraby lower rate would have been absolutely sufficient for us. The hotel and its garden itself are quite nice but I think you don't come to Cancún for this, it's far from the city center, far from the beach and still too far from the airport.
Cons: The area around the hotel is nowhere where you want to take a walk, you can only stay within the hotel. We chose the hotel because it is close to the airport, but I cannot recommend taking it for that reason - the taxi prices are still way too high. Better choose a different hotel in an area where you can still move around and pay the same for the taxi. Also, we were told 2 different prices for the taxi by the same person the evening we arrived and then the next morning. Breakfast is very simple. The hotel employee who was carrying my luggage broke the handle of my suitcase and the reaction of the hotel was - nothing. Yes, it can happen, but from their side not even a proper excuse or any form of compensation. They could have offered the late check-out for the next day I was interested in for free or just a drink in the hotel bar, but they just insisted that this happens and good-bye. They could just have shown any small gesture of goodwill, but like this it just left a bad impression.
Excellent 9.0
Pros: The place was comfortable and clean. Staff was respectful but not friendly. Breakfast was bot the best. We loved the food in the menu. Guacamole was the best with the lemonade amazing.
Cons: We got lost the directions in the map were confusing and wrong. We called several times with no answer and came twice to the location and didn't u open the door. Later was much better afte we were able to contact them.
Villa Palmeras - Cancún
Rated #4
8.1
Excellent 8.1
Based on 817 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
7.9
Location
8.6
Overall
7.8
Overall 8.0 Excellent
Based on 2,915 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
7.9
Location
8.6
Overall
7.8
Cleanliness
8.0
Comfort
9.2
Facilities
9.2
Location
7.6
Overall
8.5
Cleanliness
7.5
Comfort
7.5
Facilities
7.5
Location
7.5
Overall
7.5
Cleanliness
8.7
Comfort
8.6
Location
8.7
Services
8.3
Staff
8.0
Cleanliness
8.6
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
8.0
Cleanliness
8.3
Comfort
7.3
Facilities
7.6
Location
7.6
Overall
7.6
Cleanliness
8.6
Comfort
8.7
Location
8.6
Services
8.3
Staff
8.2
Cleanliness
8.5
Comfort
8.6
Facilities
9.0
Location
8.5
Overall
8.0
Cleanliness
8.6
Comfort
8.7
Facilities
7.4
Location
8.5
Overall
7.5
Cleanliness
8.5
Comfort
8.5
Location
8.6
Services
8.2
Staff
7.9

Excellent 9.0
Pros: Loved the food, gardens an swimming pools
Cons: The service at check in is sooooo slow. There is only one lady doing her best to attend many families.
Excellent 9.0
Pros: amenities
Cons: price
Excellent 10.0
Pros: The employees were very helpful and courteous.
Cons: Everything about hotel was excellent!
Excellent 9.0
Pros: Location mainly.
Cons: The room was kind of small.
Good 7.0
Pros: The restaurant was very well run. The staff were prompt and respectful. As a solo woman traveller, that is a rarity. The service I was provided at the restaurant was very much appreciated. The food also was very good too.
Cons: This is my second stay at this hotel and each time the refrigerator in the room did not work. Last time, the airport shuttle was a horror story. This time, I did not use it.
Excellent 10.0
Pros: Location
Cons: No
Excellent 10.0
Pros: It was so clean and modern - felt very upscale.
Cons: No.
Excellent 9.0
Pros: Clean
Cons: Elevator out of order
Excellent 8.0
The shampoo, conditioner, and shower gel bottles were empty.
Good 7.0
Pros: It was close to the airport and provided a free shuttle.
Good 7.0
Pros: 24'7 room service
Cons: Hotel staff are rude, barely any English speaking staff
Okay 5.0
Pros: the room was very comfortable and close to the airport . we just stayed one night to catch an early manor ing flight from cancun, so it was good for that
Cons: the food is horrible and the staff is rude
Excellent 8.0
Pros: Close to the airport. There was a COVID test facility.
Cons: The restaurants could be better.
Excellent 10.0
Pros: I was very satisfied, it was exactly what the agent told me about the hotel, it was clean, great location a great costumer service, I will definitely consider to booked it for the future trip to Cancun.
Excellent 10.0
Pros: Nice, clean and very comfortable
Poor 1.0
Pros: Location and cleanliness
Cons: They offer Airport - Hotel - Airport transportation. This service is VERY BAD.From the airport to Hotel after I call for pickup I had to wait more than 1 1/2 hours. Going back to the airport 1 1/4 hours wait. Firt 2 vans only for airlines crew - bad, bad
Excellent 10.0
Pros: Very nice room with super service
Excellent 8.0
Pros: The price, the shuttle to the airport were excellent. The room was clean and was good quality.
Cons: Excellent service from restaurant staff WITH EXCEPTION of rude,angry very large male employee encountered upon entering the restaurant. Identified by staff as"Manager" Stayed 3 times here,probably never again. Covid not an excuse for rude/bad behavior
Mediocre 2.0
Pros: Clean room
Cons: Staff was unfriendly and hassled us about the free breakfast that was included. There appears to be a breakdown in communication between the front desk and restaurant.
Okay 5.0
Cons: Room was ok but overall condition of the hotel, like the carpet in hallways was way below average
Okay 4.0
Cons: Our Wait staff for breakfast in restaurant not friendly and the telephone # giving to me for free shuttle from airport did not work so we had to pay for a taxi. Not happy at all about that.
Good 7.0
Pros: It was quiet and clean.
Cons: Slippery floor
Excellent 10.0
Pros: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.
Okay 5.0
Pros: Quite out of the way location
Cons: No coffee available when I was catching early flight
Good 6.5
Pros: Its ok
Cons: Room service terrible
Mediocre 3.0
Pros: free shuttle. nice looking room but see below.
Cons: The hallways (at least the 3rd and 4th floor near room 405) smelled toxic. Our room, less. Don't know if due to recent painting or other maintenance but it smelled very bad. We held our breaths in the hallway. We kept our window open which helped.
Okay 4.0
Pros: How close to the airport it was!
Cons: The staff and restaurant in the morning was horrible.We went down for breakfast and ask to sit outside and was told no because the waitress outside was too busy.We sat inside and started to look at our he menu and after 20 minutes and no one helped us.
Good 7.0
Pros: Free shuttle
Cons: Over charged for food by the pool
Excellent 8.0
Cons: Airport shuttle was great on way back to airport but their time estimates for pickip were off. They said shuttle would be there in 15 but it took over 30 mins. No biggie but could be improved.
Good 7.0
Pros: Literally, not one vegan item in menu for any meals. 1st room had broken toilet, 2nd was right by elevator, 3rd by noisy rooftop AC generators. 4th was beautiful garden pool view and very comfortable room. Lost lots of time changing rooms.
Cons: Not one vegan item on menu. Restaurant manager had nice idea to print out menu if vegan restaurant across town and had it delivered. Meant waiting hours to eat. At least I got food but wish restaurant had even bread for sandwich that was vegan.
Excellent 10.0
Pros: Omar at the front desk saved our vacation by lending us his phone charger and putting us in a room when we arrived with blocked credit cards and a broken phone charger. Their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab. The eponymous courtyard is beautiful. Nice pool, whirlpool and hot tub. Many of the trees, shrubs and flowers are identified by placards and several species of birds visit or spend the day there. A great place to begin and end your vacation in Playa del Carmen or Tulum if you get in late and/or leave early.
Good 6.0
Pros: Proximity to the airport and free shuttle. They had a room available so I was able to check in early.
Cons: I felt it was a little overpriced versus the competition for what you got. The acoustics weren't good- you could easily hear clearly in the room next to mine (luckily it was just the TV, but I knew exactly what they were watching).
Okay 4.0
Pros: the pizza restaurant was good
Cons: it is a time share hotel which is fine but as always you are treated as economy class when there. the first room they assigned had someone sleeping in the bed. then they did not have the type room we paid for and refused to give a slight upgrade.
Okay 4.0
Cons: The room wasn't clean, smelled terrible, and wasn't very well lit. Bathroom wasn't very clean either. Would not recommend this hotel to anyone.
Okay 4.0
Pros: Dios was good service was ok.
Cons: I has to Call front desk three times in the same night,diferente things where broken. Fue shower head was not spraying water the tv channels where hoy programed and fue ac unit did not cool.
Okay 5.1
Pros: The staff was nice and it was easy to get to the airport.
Cons: Tried two different rooms, both were moldy and the blankets were damp. If you have any respiratory issues or allergies to mold you should probably avoid. Wish we had just stayed in the hotel zone since there were rooms only a bit more and they were on the beach. Probably shouldn't walk barefoot either. The carpets were old and matted down and felt dirty.
Good 6.2
Pros: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant.
Cons: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wishes there was more variety. There are no other food options without taking a taxi.
Excellent 9.7
Pros: convenient if your flight gets in late, free airport shuttle, newish hotel, reasonably good breakfast buffet included in hotel price, nice garden with swimming pool that the kids will love. And overall good value for the money
Cons: The hotel was clean but the carpet was still full of other peoples hair, so many that you could see it on a dark blue carpet. If you are expecting a unique touch or experience this might not be the place for you. The hotel and it´s decor is tried-and-proven corporate Marriott non-descriptive design and architecture that could be transplanted anywhere in the world. Then again some people might consider this safe.
Excellent 8.0
Pros: Convenient location to the airport. Clean room.
Excellent 8.0
Pros: We needed a place to sleep, shower, and relax since our flights in/out of cancun from the U.S. were very early/late. Our primary destination was playa del Carmen at an all-inclusive resort.
Cons: Confusing entrance but we found it ok.
Good 6.0
Pros: I liked that I was able to get a reasonable rate at the hotel at the very last minute. I was supposed to be staying in Isla Mujeres, but arrived later than the last ferry to the island.
Cons: The Marriott actually could not locate my reservation from Kayak. So when I arrived at 11:30pm I had to wait about 25 minutes while the front desk person investigated (and while 3 other people groaned in line behind me). The other issue was more of a problem with the Cancun airport, but it was not very straightforward how to get the FREE hotel shuttle and when myself and the other guests waiting tried to call the number to the hotel we were unable to get through.
Excellent 8.0
Pros: Very convenient and clean for a quick stay next to the airport.
Excellent 9.4
Pros: Very relaxing after a long flight before a long drive to the Riviera Maya. One of the most comfortable beds I've ever slept on
Cons: The fact that the hotel didn't accept US Dollar$
Excellent 10.0
Pros: Complementary water in room.
Cons: The phone number on the sign at the airport didn't work, and didn't mention that the shuttle comes every half hour so we waited and worried about whether were in the right place.
Mediocre 3.3
Pros: The room was clean.
Cons: As a single female, I did not feel safe.
Courtyard by Marriott Cancun Airport - Cancún
Rated #5
8.0
Excellent 8.0
Based on 2,915 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.4
Location
8.4
Services
9.4
Staff
8.9
Overall 8.5 Excellent
Based on 16 reviews
Cleanliness
9.2
Comfort
9.4
Location
8.4
Services
9.4
Staff
8.9
Cleanliness
8.8
Comfort
9.1
Location
7.5
Services
9.1
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Location
9.6
Services
10.0
Staff
9.6
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
6.3
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
6.3

Good 7.0
Pros: Food was amazing. The restaurant staff were incredible, so hard working and very helpful and went above and beyond to make our stay enjoyable. Rooms were spacious and clean and we really loved our stay. Great place for a family holiday.
Cons: We did face two issues which spoiled it for us: Restaurant Booking - we arrived late and didn't receive a welcome pack. Went to speak to the guest services and they didn't seem interested and all they wanted to do was sell us a day at the Grand. By the time we realised how you booked we couldn't get a booking until 5 days into our stay which was disappointing. There are other options but couldn't visit all the restaurants we wanted during our stay. Especially disappointing as I had been emailing prior to our stay as it was my wife's birthday. Pool beds - as with most places pool beds are a premium and you learn quickly what reasonable time to get up and secure a bed. On our last day we had our beds and went to breakfast as we always did. We came back and management had removed all of our belongings and stuck in a bin bag along with those of other guests. A video was playing (which hadn't played all holiday) saying you cannot hold onto beds - it was like a jumble sale trying to get back belongings. I understand people cannot hog beds but this hadn't been the behaviour for the rest of the stay and it wasn't handled with any care or class. No apologies from staff and actually quite rude demanding we fill in paperwork to claim back our own items. I had a young family and had no shade and nobody was willing to help. Took the shine off a great holiday.
Excellent 9.0
Cons: okay.....beach area ....but resort is amazing pools are amazing staff super nice
Excellent 8.0
Pros: Staff are very friendly, and the beds are comfortable. The resort is beautiful.
Cons: The food from the buffets and room service is repetitive and a bit bland. Your room service options don't change throughout the stay - and it's the same options that are available at the buffets.
Excellent 9.0
Pros: lose Airport
Cons: speed on transfer to my room 20 minutes
Mediocre 3.0
Pros: the open baf and amenities for kids
Cons: the front desk team where not nice when i check in amd they over chargd me for two rooms and said i wonr be getting my refund of 4k plus in the next 30 days .
Moon Palace Nizuc - Cancún
Rated #6
8.5
Excellent 8.5
Based on 16 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.9
Facilities
10.0
Location
8.3
Overall
10.0
Overall 8.1 Excellent
Based on 36 reviews
Cleanliness
8.7
Comfort
8.9
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.6
Location
8.2
Services
8.3
Staff
8.5
Cleanliness
9.7
Comfort
9.4
Location
9.2
Services
9.7
Staff
9.7
Cleanliness
8.1
Comfort
10.0
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
7.5
Comfort
7.5
Location
6.3
Services
7.5
Staff
7.5
Cleanliness
9.2
Comfort
8.3
Location
7.5
Services
9.2
Staff
8.3

Excellent 10.0
Incredible facilities, staff and location. The staff are very friendly and really look after you. The restaurants are 5 star quality and there are 9 pools! The site is large and we enjoyed walking around it, but there is also a constant coach service to take you around.
Excellent 10.0
Incredible facilities, restaurants and staff!
Excellent 10.0
Pros: The food and drinks was great. The rooms where clean.
Cons: n/a
Mediocre 3.0
Pros: Waterpark
Cons: Stinks so bad, security steals people’s stuff and they do it as a habbit.
Excellent 10.0
Pros: I love the property all the pools the restaurants were all delicious. The staff was friendly and Provide incredible service I'm definitely coming back.
Cons: I really don't have any complaints but if I had to say one thing I wish there was more shows at night but due covid-19 I kinda understand.
Excellent 9.0
Pros: It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!
The Grand at Moon Palace Cancun - Cancún
Rated #7
8.1
Excellent 8.1
Based on 36 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.4
Location
7.3
Services
7.1
Staff
8.3
Overall 7.2 Good
Based on 287 reviews
Cleanliness
7.5
Comfort
7.4
Location
7.3
Services
7.1
Staff
8.3
Cleanliness
7.3
Comfort
7.2
Location
7.2
Services
7.0
Staff
8.1
Cleanliness
7.6
Comfort
7.7
Location
7.5
Services
7.0
Staff
8.5
Cleanliness
7.4
Comfort
6.9
Location
7.0
Services
7.3
Staff
7.7
Cleanliness
7.9
Comfort
7.8
Location
7.5
Services
7.5
Staff
8.7
Cleanliness
7.0
Comfort
6.6
Location
7.3
Services
6.4
Staff
7.3

Good 7.0
Pros: cheap and cheerful.
Cons: location
Good 7.0
Pros: location in the jungle private area quiet place like a holiday village no prejudice about nationality
Cons: waited a long time for the staff at the closed gate
Good 7.0
Pros: We arrived late around midnight. Staff was very friendly and we could check in without any problems. He was waiting for us.
Poor 1.0
Cons: situating! everything is used including the shits!! full of others hair!! not clean at all!!!!
Mediocre 3.0
Pros: Location is convenient to the city and to the airport. It is inside a gated community and security guards were around. Place to park, ample room, pool would have been nice if in service.
Cons: No one answering the door from the street. Rang and called the multiple listed numbers but no answer for 30+ min. Security guards for the gated community also tried calling and radio-ing to no avail. Finally person in charge opened, seemed he was hosting a party. Room was dirty, shower had just been used. No hot water as "it had just broken" according to the employee. Towels were unusable rags. They were torn, with holes and threads were hanging from them. Lots of personal items throughout the room. It is understandable it is a house and they rent out the rooms; but some stuff is unacceptable like dirty laundry in the hamper next to the bed, used toiletries in the bathroom, personal objects in the desk and chair. Party outside lasted until about midnight. Cigarette butts left on our door. Empty beer cans left in the patio. The main door does not lock from the inside. Anyone can enter at any time. Employee had told us the pool was being cleaned through the night and should be available in the morning, it was not. We did not expect a breakfast but should remove the second B from the name. Definitely NOT a family place.
Excellent 10.0
Pros: Clean and hygienic rooms. Comfortable beds, excellent treatment of the staff. We will definitely go back.
Poor 1.0
Pros: Nothing at all. This property should be removed from your listings The photos and description on booking.com are misleading. Refer below for more details.
Cons: Cobwebs founds in room Unclean toilet with used tissue paper roll and lack of any extra roll Room stinking and did not appear to be clean or fresh Basin tap broken Curtain role fallen off and broken down Swim pool was more of a muddy pond of water with men littering around it Staff can't communicate in English WiFi very poor Rude and unhelpful staff. When I reported poor WiFi to the staff , some of the owner's relatives/friends on ground floor near the pond of water (swim pool) were laughing and giggling! Then I am told that wifi is only good at ground floor near pool but not on the upstairs terrace where 4 rooms were located (one of which was given to us (room 3).
Okay 5.0
Pros: Not much nice house burnt room to let very poor . The person looking after property tried his best and helped.
Cons: Not very please tell as badly designed and not good facilities
La Casa de Cris y Jose - Cancún
Rated #8
7.2
Good 7.2
Based on 287 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Excellent 9.0
Pros: Che was very helpful. We arrived later than anticipated and he was answering our message through booking app which felt very reassuring. The breakfast could have been a bit better (2 toasts and one coffee) but still nice to have one :)
Cons: Pool could be cleaner. We did not use it during our 1 night stay though.
Excellent 10.0
Pros: The location was good and the owner was very helpful. He helped us make the most of our short time there by offering a transfer service to the beach and the airport. Highly recommended.
Excellent 8.0
Pros: rooms at owners house. very nice people. we stayed there only 1 night after flight from Europe
Excellent 9.2
Pros: The rooms are spacious and the pool refreshing. But the best about this place is Hernan, the owner himself. Without a problem he picked us up from the airport in the middle of the night after our flight got delayed. The next morning he made us breakfast with a smile on his face. We love his record collection. Rock on!
Excellent 8.3
Pros: The owner is a really nice man. Even though we arrived quite late it was no problem at all.
Excellent 8.8
Pros: We spent just one night on our way to Tulum but we slept very well. The room was big, clean and comfortable. The location is good if you want to be close to the airport. The host was extremely nice and helpful.
Excellent 8.8
Pros: Che is an awesome host! We only stayed one night at his place as we arrived very late at night at Cancun airport. The accommodation is very close to the airport - very convenient. Che was nice enough to offer us airport pickup for a reasonable price. As our luggage unfortunately did not arrive with us, we had to wait for it at the airport for another two ours in the middle of the night. Che waited for us at home and still let us check-in although it was 3am. The place was basic but comfortable. Nice house with beautiful garden & pool. Highly recommended!
Excellent 9.2
Pros: It's close to the airport. Owner was very friendly. Room was big
Che's House - Cancún
Rated #9
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Hostal Urbano - Cancún
Rated #10
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Excellent 10.0
Pros: Beautiful pool, grounds, very clean, peaceful, close to airport
Cons: Not walkable neighborhood
Excellent 9.2
Pros: The accomodation and pool are set in nice and peaceful surroundings. Breakfast and room good. Management very friendly and helpful. Good value.
Cons: The property is quite isolated but perfect if you have a car. Shower head needs a clean.
Mediocre 3.0
Pros: Pretty old mansion with a lovely staff.
Cons: Room without TV, beds were not comfy, shower and wi-fi were not turned on when we arrived and we struggled with both until get it working properly. The breakfast was extremely basic and you couldn’t eat without that huge amount of fly around and seating on your plate. The place was far away from everything and we had only one option of delivery for dinner (Domino’s and nothing else). The area was extremely poor and we did not feel safe to drive at night and grab some other food, for example. We believe the great reviews for this property is based in the very friendly costumer service provided and even though I don’t feel comfortable writing this review, it’s fair people know what to expect.
Excellent 9.2
Pros: Nice accomodations, breakfast and straff. Beautiful place!
Excellent 8.3
Pros: The hotel is a nice place to be. A quiet neighbourhood and the hotel and rooms are spacious. Good size swimming pool. Nice beds.
Cons: The location is close to the airport, but taxi's are quite pricey in Cancún, so going into the city if you don't have your own car can get expensive. A taxi to or from the airport is also quite expensive. (the hotel shuttle was 300 pesos) You won't save much money by sleeping here in stead of in the city centre or hotel area.
Excellent 9.2
Pros: Breakfast was very good. Property was very relaxing.... a calm place to spend the night, away from the hotel zone and tourist areas of Cancun.
Cons: It would have been nice to be able to use the pool after a 4 hour bus ride. Pool was being cleaned and not usable.
Excellent 9.6
Pros: Excellent property but incredibly difficult to find ... google maps landed us near but not at the door and we could not find it (arriving late didn’t help) ... they didn’t answer phone on site either which was a bit annoying at time
Cons: Beautiful property , lovely host family , brilliant spot for kids with loads of friendly dogs and horses ... we were a bit disappointed that we couldn’t have spent more time as we used it as a stopover for airport
Excellent 8.3
Pros: Get clean and comfortable beds . Air con worked well and the staff were lovely !
Excellent 9.6
Pros: Very beautiful outdoor space with pool!!
B&B Quinta Juventina - Cancún
Rated #11
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Yurinn - Cancún
Rated #12
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Villa Airport B&B - Cancún
Rated #13
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Boom Feel - Hostel - Cancún
Rated #14
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.3
Facilities
5.4
Location
6.9
Overall
5.6
Overall 5.3 Okay
Based on 2,849 reviews
Cleanliness
6.4
Comfort
6.3
Facilities
5.4
Location
6.9
Overall
5.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.8
Comfort
6.3
Facilities
6.0
Location
8.2
Overall
5.8
Cleanliness
6.4
Comfort
6.2
Location
7.1
Services
5.3
Staff
6.1
Cleanliness
6.5
Comfort
5.5
Facilities
5.0
Location
6.0
Overall
5.0
Cleanliness
6.8
Comfort
6.6
Facilities
6.2
Location
7.1
Overall
7.1
Cleanliness
6.4
Comfort
6.2
Location
6.8
Overall
4.0
Services
5.4
Cleanliness
6.5
Comfort
6.4
Facilities
2.0
Location
7.0
Overall
4.0
Cleanliness
6.5
Comfort
6.3
Facilities
5.1
Location
6.8
Overall
5.7
Cleanliness
6.3
Comfort
6.3
Location
7.2
Services
5.6
Staff
6.0

Okay 5.0
Pros: Rooms where clean and spacious.
Cons: Airport shuttle is only available between 9-21. We found this out 48 houre before arriving and we had to pay for additional travel expenses. Hotel was unhelpful in finding an alternative. Stale, moldy bread at breakfast.
Good 7.0
Cons: fee for the shuttle - expensive upon arrival - no shuttle for pick-up, taxi expensive
Good 6.0
Pros: Airport
Cons: Ice machine broken
Mediocre 3.0
Pros: location
Cons: 2nd time there. rooftop had a hot tub and bar. gone now. rundown
Good 6.0
Cons: Parking garage too narrow. Both entrance and exit.
Okay 5.0
Pros: The convenience of the location to the airport and some nearby restaurants, groceries, basic amenities.
Cons: The walls are paper thin wherein you can literally here someone’s snoring across the room or taking a shower or having sex.
Excellent 8.0
Pros: that it is very close to the airport
Cons: it doesn’t have a restaurant
Mediocre 3.0
Pros: That it was close to the airport
Cons: The tv was stuck on one channel. The parking was terrible in the basement. Impossible to try and go in and out without scraping your car on a wall.
Mediocre 3.0
Pros: Located near airport.
Cons: No transportation from airport to hotel, as claimed/advertised. Called several times to the numbers provided and no one answered... front desk man told me I needed to call at least 24 hrs in advance... well, they need to pick up the phone! Bad experience.
Good 7.0
Pros: Bed was comfortable. Room was clean.
Cons: There was no free shuttle service as advertised when I booked the room - very disappointing as it cost me $49 CDN for taxi. There were no vending machines.
Good 6.0
TV in my room has to be repared, as well as the elevador, I also had to use outsider taxi because the 2 units they have for shuttel were Out of order. But I should say that it esa ok for one night. Their personnel is nice an pro active.
Mediocre 2.0
Pros: Had to move rooms due to TV's nit working. Elevator did not work either. Poor location with no imenities. Desk clerk very poor attitude/disposition. Inflated resort fee in addituon normal reservation fee. Would not stay again nor recommend....!
Poor 1.0
Pros: Location
Cons: Lights were out in places, rooms were dirty, bathrooms dirty as well.
Okay 4.0
The parking garage is terrible. Good luck getting out.
Okay 4.4
It's a place to crash for one night. Spacious room with comfy bed. There were mosquitos in our room. Breakfast and cozyness could be improved.
Okay 4.8
Bare bones, stripped to the bone, worn out, depressed place. Changed room, due to clogged sink to another room with clogged sink. Thin walls, beds okay. Shuttle unavailable.
Okay 5.0
Pros: The staff spoke English and was friendly
Cons: There was no hot water to shower
Okay 4.0
Pros: Proximity to airport
Cons: Nothing was as it was described in photos. No hot tub to be found. A little run down
Poor 1.0
Pros: Price
Cons: Front desk was rude. No shuttle without 48hour notice, broken Wi-Fi, no breakfast as stated.
Poor 1.0
Cons: The shower. It was like;I was taking a shower in a water holes
Poor 1.0
Pros: Cheap¿. But u get what u pay for
Cons: inaccurate listing, no restaurant! Room by lobby had dirt on the floor, boxes everywhere.logo behind counter smudged and filthy. Shuttle only avail by appt .Location in a bad section of town. Felt unsafe. Room lighting like scene from interrogation show
Poor 1.0
Pros: I was happy to leave
Cons: The hotel was not like the pictures, it was rundown even the handle on the bathroom door fell off. It said breakfast included but the restaurant has been closed for 2 years. I guess Covid took it¿s toll on this this hotel R I P ¿¿
Mediocre 2.0
Pros: Nothing.
Cons: Shuttle service does not work No restaurant No breakfast No wife No tv channels No clean towels Full room smell Rude receptionist Cockroaches No jacuzzi No roof top
Mediocre 2.0
I booked with this hotel because they had a free shuttle from the airport to the hotel. I reserved the shuttle two days in advance and was asked to call the hotel when I arrive at the airport. When I called, the hotel answered after 4 unanswered calls. After putting me on hold for a long time the hotel tells me that the shuttle is broken! The hotel is nothing like in the pictures especially the reception. The rooms are not bad.
Poor 1.0
Pros: Could not sleep that 2 nights guess very laugh.
Cons: Parking very limited space
Poor 1.0
Pros: Anything.
Cons: Misleading advertising on the internet. Rude staff, no empathy with the visitor, no internet, no TV, no breakfast, no light in the elevator, clogged bathroom sink. Bad experience!!!
Mediocre 3.0
Pros: No Wifi, no light into the lift, no TV poor breakfast Dior of the shower don't shut
Poor 1.0
Pros: Nothing
Cons: OMG where do I start? I had to fight a three inch cockroach in the bathroom upon arrival, airport shuttle is not present - front desk fella got his buddy operating a "taxi" for a fee to/from airport, filth, no lights in the elevator, this is pretty bad.
Mediocre 2.0
Pros: Had a bed and a pillow.
Cons: Booked as it says airport shuttle, nope that was a 20.00 usd additional, no inet available, no TV available, the only light in the elevator was on the number buttons for what floor, seemed like a bad movie..lol One glass door missing from the shower.
Poor 1.0
Pros: the comfort in very bad service there was no internet very bad service they did not have television service the breakfast very bad cockroaches in the room I rate it as very bad everything
Good 7.2
Got this location because I needed a quick stay close to the airport. I assumed the transfer would be just like in other places where they run certain times of the day. No, you gotta call or schedule ahead of time. We waited for 40 minutes, no problem. When I arrived, it was told there was no Wi-Fi and that I’d have to pay extra for having more than ONE suitcase. I called him out on his bs and didn’t pay extra for anything. There’s nothing nearby that has Wi-Fi. I figured it out on my own that there’s a sweet coffee shop nearby that does. I would NOT recommend this place again. Breakfast was a bologna and cheese sandwich and watermelon. Nothing else was offered.
Poor 1.0
Pros: I arrived past check-in time, because the flight was late, and I was refused my room so I slept outside the hotel. And the staff did not show any compassion or willingless to help. They were laughing when they saw me resting outside with my suitcases.
Cons: It was a horrible and traumatising experience that did not make me feel welcome in this country. The staff can't even speak english!! That is unacceptable and sad and obviously Iwon't be coming back.
Excellent 8.0
Pros: Clean and cool room.
Cons: There were some ants under a night stand that I thought were bed bugs at at night. Other than that, the room was clean and very cool.
Mediocre 3.0
Cons: No wifi, no tv, no airport shuttle back to airport
Mediocre 2.0
Pros: Nada
Cons: Todo
Excellent 8.0
Pros: Close to airport and a few restaurants. Staff was very helpful.
Cons: No breakfast service.On a busy street
Okay 4.0
Cons: Cancun airport hotel doesn't offer free shuttle to the airport. Even you would like to pay, the cost is USD25 or 450peso for 2.5 miles. Resort fee should be USD1.26, but the front desk charged 47peso. My room 103 is close to the front desk,very noisy
Excellent 10.0
Pros: Good price, closed to the airport and is one of the only ones who have airport shutter other wise you will pay $30 for a 10min trip on a taxi.
Cons: No much place to visit.
Mediocre 2.0
Cons: No shuttle airport-hotel-airport therefore I have to paid almost 40 dollars in addition No breakfast despite it was included in the offer. No hot water in the shower
Excellent 8.0
After a long day of traveling all anyone really wants is a shower and a clean, easy place to crash. This spot is that. They have shuttles to take you into the cities you want and a variety of different locations (they brought me right to my hotel and a different guest to their resort) for cheaper than you can get at the airport. They're friendly, accomodating and if your flight lands late like mine did, they are still open and can check you in. Basic, simple, clean, it's a good spot to land.
Mediocre 2.0
Pros: It was affordable
Cons: They charged more for my 12 year old child, they didn’t have an airport shuttle running bc of covid and asked everyone to pay for a taxi and we still had 8 people packed in our supposedly private taxi, free breakfast was a piece of white br
Mediocre 3.0
Pros: Close to airport, good WiFi
Cons: Staff was not available at desk to check in, waited approximately 10 minutes for her return. Charged extra for a child plus extra taxes. No airport shuttle. Paid extra $50 for roundtrip taxi. No TV service, no hot water, toilet didn’t flush.
Excellent 10.0
Cons: it's just little bit far from the town
Okay 4.0
Pros: Nothing
Cons: Poor location
Mediocre 2.0
Pros: The room was clean and modern
Cons: They charged for the "free" airport shuttle. Staff were rude, dismissive, and unprofessional.
Good 7.0
Pros: Staff was very accommodating and pleasant.
Cons: We have been charged for 2 rooms and only needed 1. Could you please see that the charge is removed from our Credit Card.
Okay 5.0
Cons: The gentleman that checked us in was very unfriendly! The room had no hair dryer or towels (had to go ask for them). The bathroom smelled like a wet dog that pooped itself. Limited free breakfast, had to pay for decent one. No free shuttle to airport.
Okay 5.0
Pros: Access to airport.
Cons: Restaurant staff were rude to some and courteous to others.
Good 7.0
Pros: Close to the airport.
Okay 4.0
Pros: Room size
Cons: Room was poorly kept. Bathroom had a runny toilet, shower wall was busted, there was a hole. No place to put shampoo and soap. Not enough towels. It felt more like a motel.
Okay 5.0
Pros: Location near the airport. Restaurant was good.
Cons: The room was fine. TV wouldn''t turn on at first then I tried to call the front desk but the phone wasnt connected. I went down to the front desk and asked them to send someone to get the tv working. They sent someone and he fixed it. Satisfactory ser
Excellent 10.0
Pros: Staff friendly. Restaurant good. Arranged cab ride to airport easily
Cons: Nope
Mediocre 3.1
Pros: Location was convenient
Cons: Staff was extremely rude and not willing to help with anything. Room was dirty
Excellent 10.0
Pros: We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
Cons: The parking garage was difficult to navigate even in a little sedan.
Mediocre 3.1
Pros: Great dinner!
Cons: Rooftop bar and Jacuzzis were not open for the season
Excellent 10.0
Pros: We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Excellent 10.0
Pros: The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Cons: Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Excellent 10.0
Pros: Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Mediocre 2.0
Pros: The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
Cons: No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Good 7.4
Pros: Pretty close to the airport. Included simple breakfast buffet.
Cons: Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
Okay 5.1
Pros: Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Cons: Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Mediocre 3.1
Pros: Nothing, maybe the staff, a bit.
Cons: The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Good 7.1
Pros: Good starting point. They pick you up from airport.
Cons: Breakfast is ok...
Good 6.5
Pros: Overall clean with good internet and decent breakfast.
Cons: The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Good 7.1
Pros: Location close to airport
Cons: The hotel advertises free shuttle but 'forgets' to mention that its only one way. We won't be back.
Good 6.5
Pros: The rooms here are spacious and comfortable. Shower was nice and big which is a plus. Restaurant was also convenient, but over priced for the quality.
Cons: The pillows are not very nice and the air conditioner made a lot of noise each time the compressor shut off.
Good 6.2
Pros: Breakfast was pretty good, convenient to airport.
Cons: We were put in room 319 right near the elevator so we got to listen to that all night. Definitely request not to have the room behind the elevator. Also, the shuttle indicates that you can get it to and from, but apparently you can only get it to the hotel ( who knows why). You have to catch a taxi and pay an unbelievable $15 dollars for a 5 minute ride. It's a racket. It was very misleading indicating that there is a shuttle when it will only take you one way. Not cool.
Okay 4.0
Pros: It was close to the airport.
Cons: This hotel was booked because I was looking for a hotel close to the airport with airport transfers. We had a 7 AM flight out of the airport so we wanted to be close with transfers. When we got to the hotel we were told that they could only transfer passengers from the airport to the hotel, but they were not allowed to transfer people from the hotel to the airport. Our only choice was to pay extra for a taxi from the hotel to the airport. I feel we should be reimbursed for this false advertising for the cost of the transfer. We paid 250 Mexican pesos to get to the airport. I would appreciate a response regarding this false representation.
Good 7.7
Pros: Close to airport and very convenient for an early morning flight
Cons: Nothing to do nearby.
Excellent 8.0
Pros: We should leave at 5 o'clock in the morning and coffee was provided at lobby area. Also breakfast box was provided to take with.
Cons: We requested a wake-up call early in the morning but they forgot it
Mediocre 3.7
Pros: Nothing
Cons: During our entire stay there was no hot water. The room was hot and stuffy, and the air conditioner rattled such that you couldn't sleep and leave it enabled. They gave no discount for being unable to shower. Directions to the location don't indicate that you're making a turn down a one way street that has no entrance to the hotel. This causes you to make a 5 kilometer loop and pray you recognize the unlabeled entrance to the hotel. Leaving the hotel requires a u-turn route through a very annoyed guard at the port checkpoint to access the main road again.
Excellent 8.2
Pros: Hotel was clean, looks like it was recently built or updated. The room was clean and comfortable. The parking garage is very compact. Be careful - I had to do a 5 point turn to get my compact rental car out of there :-\
Excellent 9.0
Pros: the proximity to the airport and the informative and attentive staff. It is not in a beautiful area but well maintained with large strong shower. Free and fast internet. We spent a week at a Resort in Cancun and one night here that help save $400 in airfare by staying the extra day. Aside from the view and size we were just as comfortable here as we were at the resort. Great job!
Cons: A/C too loud and no mini refrigerator
Comfort Inn Cancun Aeropuerto - Cancún
Rated #15
5.3
Okay 5.3
Based on 2,849 reviews
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