Hotels near Cancun Airport

Pros: The host maintains a well kept garden on their large property. It was really beautiful! Our room was very clean and comfortable. The pool was large and clean. The breakfast prepared by hostess was piece of art.

Cons: Google doesn't give an exact directions to the house so please check in advance with the host about detailed instructions for the last 2 minutes of the drive.

Pros: Everything was excellent. I would stay there anytime again. Eva is such a sunshine. So warm and welcoming! The breakfast was delicious with homemade bread. And in the morning she even drove me to the airport. Thank you Eva!

Pros: Amazing guesthouse, suuper nice host, great breakfast!

Pros: Comfortable accommodations in main building. Beautiful landscaping. The host is wonderful

Pros: Excellent breakfast, shuttle to airport provided. Good communication

Pros: Fantastic breakfast, great host, spacious rooms, super nice garden

Pros: The grounds are a beautiful jungle paradise with exceptional landscaping. It's a large property perfect for retreats. Very tranquil with birds, orchids and tropical plants on either side of walkways. It feels a lot like Ubud in Bali. The breakfast was exceptional and one of the best I've had in Mexico, with fresh fruits, omelet, coffee, bread. A large spread. Will definitely stay again.

Cons: The space is so lovely, it's a little disappointing when you walk out onto the busy highway and not so lovely south of Cancun city. But it's fine.

Pros: I loved the tropical gardens with all the birds singing! Pool was refreshing. the breakfast was EXCELLENT. Very peaceful and relaxing great stay before leaving Cancun.

Cons: nothing

Pros: Eva and Kurt were the best hosts. I stayed with them after an eventuality had me spend an extra day in Cancun without any previous planning and they did their best to make my stay awesome. Their house was astoundingly beautiful and well taken care of, they were incredibly kind and helped me without hassle after quite a long day of travel. I would definitely stay again with them and highly recommend their place if you visit the area.

Cons: Nothing

Pros: This was not our first stay here and it won’t be the last. It’s like living with friends in a big lush garddn with mucho cariño - when you love staying in a place where love is everywhere this is it. thank you 🙏🏽

Pros: Exceptional owner of the house. Very friendly and took us to a breakfast place nearby. Close to the airport

Cons: -

Pros: Carmen was a most gracious host. She was very helpful and friendly. She gave us lots of information about the area and drove us to the shops and restaurants. She also gave us a ride to the airport.

Cons: Everything was great

Pros: Beautiful property and grounds! So lush and green! Beds were super comfy and clean. Owner was friendly and staff helpful! Owner is expanding at rear with yard and pool area. Gated house - we felt extremely safe!

Cons: Very thin door between rooms so we were at the mercy of our neighbours who arrived back from their outing at 10pm and had a screaming child up until 12pm. Owner was sympathetic and assured us she was putting on new doors for this reason. Also I would suggest dehumidifiers for mild mold odour.

Pros: Owners are very nice and always trying to do extra. The room was massive.

Cons: The maid seems to have a serious chip on her shoulder. Sighing loudly when simply asking for the wifi password.

Pros: The property is a beautiful home, conveniently located 15 minutes from the Cancun airport. The rooms were very ample and spacious. We were very comfortable there. The house itself was lovely and in a way grandiose. The hosts were very welcoming and really accommodating. We really enjoyed our stay and would recommend it to other travelers.

Pros: The house is absolutely gorgeous, old fashioned, elegant! Our room was perfect for a family with a kid. The bathroom has a bathtub. The balcony we had was great to have a drink. Carmen and his husband were very friendly and they gave us tips to go around Cancun. We want to come back and stay longer! One of the rooms even has a library! It's an amazing place to stay at!

Pros: Beautiful home at the end of a quiet street. Fairly close to the airport as we were flying out early in the morning. Room was very large and host was wonderful and accommodating as we checked in late.

Pros: Our flight arrived late at night and we needed to stay 1 night close to the airport, this was perfect. I received via WhatsApp detailed explanations of the location of the hotel. The room was big and confortable. We asked for breakfast in the morning and they went to buy it for us, this was very nice. Note that the swimming was under construction.

Pros: The whole property was beautiful and spacious.

Cons: nothing

Pros: The food was great. The restaurants have plenty of options available. The staff at the restaurants are also good.

Cons: I was disappointed when cockroaches appeared in my room walking on the TV. We saw cockroaches two days. Besides, there was a bad smell in the bathroom when we first entered the room.

Pros: The service was excellent and well staffed with experienced people. Food quality was consistently excellent and everything was kept clean.

Cons: Nothing to fault.

Pros: The service and food

Cons: Not enough heated pools

Pros: Broken Elevator & we were given room on third floor. Mattress & pillows was uncomfortable, Beach was not good but everything else met our expectations. Food was great & All services was excellent.

Cons: Uncomfortable Pillows & Mattress; broken Elevator & we were on third floor; No sofa/ Couch in the room. They advertised resort credit for guests staying over 5 nights. We stayed for 6 nights but were denied the credit because we booked through bookings.com.

Pros: The client service was excellent and very professional

Pros: We had an amazing experience at Moon Palace. Everything is superb! The food, the service and amenities. La trattoria (Italian restaurant) was the highlight of our dining experience. We enjoyed the food and drinks at Palapa Delfines by the pool. Breakfast and lunch at El Manglar. The service is absolutely wonderful. Definitely coming back when in Cancun.

Pros: Evening views, restaurants food and service. Clean pools and spacious.

Cons: Dead cockroach in the 'clean room' People put adjacent room with adjoining door although the hotel is at significantly reduced capacity. Very drawn out process booking extras and checking in, +1hr each. Lots being sold but not available.

Pros: To work on staff

Cons: The cleaning room they slander us

Pros: The pools, the restaurants, the staff!!

Cons: Nope!

Pros: Sunrise, Nizuc and Grand all are very well connected with easy shuttles all the time. Had extensive restaurant choices. Excellent service all the time.

Cons: Not too many electric outlets in coffee shops/public places.

Pros: The bed was very comfortable and we had a lovely view of the ocean.

Cons: On occasion the staff were not flexible. At the cafe in Nizuc in particular.

Pros: Large complex that sits alone one way in one way out with guards at the gate checking everyone. Very safe. Many restaurants and the food was very good. The staff was friendly from the people checking us in to the ones waiting on us. Very clean.

Cons: The beach is pretty nasty but we knew that going in and the pools make up for it. Would of liked an adult pool heated with a swim up bar. The drinks were just ok for an all inclusive. Definitely had better at other all inclusive vacations.

Pros: Hotel amenities & location are excellent.

Cons: Resort credit points are useless in the stores. Each store allows use of resort credit to SAME 3 to 4 items. FYI. We left $400 out of $500 unused. No sense buying a fancy plastic shopping bag with $500 resort credit & still have to pay $ 34 out of pocket

Cons: Been several times. Always nice.

Pros: entertaining

Pros: Location and staff are great. Resort is awesome.

Cons: Food wasn't that great. I'm a picky eater but there wasn't a real big selection from day to day.

Pros: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!

Cons: There was nothing not to like.

Pros: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.

Cons: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.

Pros: It was awesome

Pros: Transport to the airport punctual and safe Good attention at the reception Great swimming pool, towels clean and sanitized, very good for children Comfortable sofa in the room

Cons: Breakfast - as we had to depart for the airport very early, I asked for a box lunch and I was told that it was available only with extra charge, I consider this a very bad habit, as normally the hotels do it free of charge

Pros: Shuttle to the airport.

Pros: The room was very clean and the beds super comfortable. The reception staff eager to help immediately and cheerful. The 24 kitchen service was fantastic and the chef could make what I wanted for the baby so he offered option of mix and match to help us. That was super helpful especially arriving with a jet lag and a hungry baby in the middle Of the night.

Cons: Breakfast selection was poor. And most of the food offered sugary. Also booking kids does not work properly on the booking.com and only two of our kids were checked in. But he guy in the reception took care of that no problem.

Pros: The proximity to the airport was good and the restaurant was awesome, from the food to the service. It was quiet and easy to get a good night's sleep on a very comfy bed.

Cons: I made my reservation at the Courtyard, but then was moved, via message through Booking, to the Fairfield, due to construction. I got to the Fairfield, where they told me that I needed to go to the Courtyard. No one told me I was moved back - so, I walked in the rain, over to the Courtyard with all of my luggage in tow. The shower was cold (brrr!), but overall, not a terrible place, outside of a musty smell throughout the facility. Warning: The hotel takes a $5 room-key "deposit" and when you check out, they wave goodbye and move to assist the next person, with no mention of the deposit given back in exchange for the room key. That was only the first scam I encountered while in Cancun. There were MANY others, but not enough space here. : )

Pros: Nice airport hotel, very convenient

Pros: the Staff was friendly, near the Airport

Cons: They sended me a Message who said due to construction at the Marriott i shoud check in at the Fairfield Hotel (next to the Marriott), after a long flight i tried to check in at the Fairfield, the Staff said that Message was wrong and i should go to the Marriott. At the Marriott i wanted to take a shower, but barely water came, the next morning the Toilet didn‘t flush, i was happy that i only stayed there for one night. I do not recommend this Hotel.

Pros: It was close to the airport, and we needed to stay one night. But the breakfast was excellent and included. Not a buffet, but a sit down prepared meal.

Cons: The pool needed cleaning when we tried to swim in it, so we sat in the amazing hot tub instead.

Cons: Our Wait staff for breakfast in restaurant not friendly and the telephone # giving to me for free shuttle from airport did not work so we had to pay for a taxi. Not happy at all about that.

Pros: It was quiet and clean.

Cons: Slippery floor

Pros: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.

Pros: Quite out of the way location

Cons: No coffee available when I was catching early flight

Pros: Close to airport. We arrived late and didn't want to bother with a long drive to resort.

Cons: Restaurant was expensive

Pros: Its ok

Cons: Room service terrible

Pros: Location

Cons: No

Pros: The breakfast was delicious & the front desk clerk was very friendly & easy to speak to.

Pros: Room, gardens, pool

Cons: food in Breakfast and room service could be better, there is a good selection though

Pros: The free shuttle made the price worth it for sure. A lifesaver. Also the restaurant was surprisingly good. A/C was great. Good shower.

Cons: For an airport layover, it's perfect. But it wouldn't be great for vacationing due to its location. ... Room wasn't as sparkling clean as the smell of cleaning products would suggest, but nothing that bothered us much.

Pros: free shuttle. nice looking room but see below.

Cons: The hallways (at least the 3rd and 4th floor near room 405) smelled toxic. Our room, less. Don't know if due to recent painting or other maintenance but it smelled very bad. We held our breaths in the hallway. We kept our window open which helped.

Pros: How close to the airport it was!

Cons: The staff and restaurant in the morning was horrible.We went down for breakfast and ask to sit outside and was told no because the waitress outside was too busy.We sat inside and started to look at our he menu and after 20 minutes and no one helped us.

Pros: Customer service.

Cons: No

Pros: Except for the guy of the shuttle, everyone else of the staff was great.

Pros: Great food

Cons: No

Pros: Free shuttle

Cons: Over charged for food by the pool

Pros: Staff very helpful

Cons: The food smell in the lobby

Cons: Airport shuttle was great on way back to airport but their time estimates for pickip were off. They said shuttle would be there in 15 but it took over 30 mins. No biggie but could be improved.

Pros: Literally, not one vegan item in menu for any meals. 1st room had broken toilet, 2nd was right by elevator, 3rd by noisy rooftop AC generators. 4th was beautiful garden pool view and very comfortable room. Lost lots of time changing rooms.

Cons: Not one vegan item on menu. Restaurant manager had nice idea to print out menu if vegan restaurant across town and had it delivered. Meant waiting hours to eat. At least I got food but wish restaurant had even bread for sandwich that was vegan.

Pros: Omar at the front desk saved our vacation by lending us his phone charger and putting us in a room when we arrived with blocked credit cards and a broken phone charger. Their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab. The eponymous courtyard is beautiful. Nice pool, whirlpool and hot tub. Many of the trees, shrubs and flowers are identified by placards and several species of birds visit or spend the day there. A great place to begin and end your vacation in Playa del Carmen or Tulum if you get in late and/or leave early.

Pros: Proximity to the airport and free shuttle. They had a room available so I was able to check in early.

Cons: I felt it was a little overpriced versus the competition for what you got. The acoustics weren't good- you could easily hear clearly in the room next to mine (luckily it was just the TV, but I knew exactly what they were watching).

Pros: the pizza restaurant was good

Cons: it is a time share hotel which is fine but as always you are treated as economy class when there. the first room they assigned had someone sleeping in the bed. then they did not have the type room we paid for and refused to give a slight upgrade.

Cons: The room wasn't clean, smelled terrible, and wasn't very well lit. Bathroom wasn't very clean either. Would not recommend this hotel to anyone.

Pros: Dios was good service was ok.

Cons: I has to Call front desk three times in the same night,diferente things where broken. Fue shower head was not spraying water the tv channels where hoy programed and fue ac unit did not cool.

Pros: The staff was nice and it was easy to get to the airport.

Cons: Tried two different rooms, both were moldy and the blankets were damp. If you have any respiratory issues or allergies to mold you should probably avoid. Wish we had just stayed in the hotel zone since there were rooms only a bit more and they were on the beach. Probably shouldn't walk barefoot either. The carpets were old and matted down and felt dirty.

Pros: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant.

Cons: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wishes there was more variety. There are no other food options without taking a taxi.

Pros: convenient if your flight gets in late, free airport shuttle, newish hotel, reasonably good breakfast buffet included in hotel price, nice garden with swimming pool that the kids will love. And overall good value for the money

Cons: The hotel was clean but the carpet was still full of other peoples hair, so many that you could see it on a dark blue carpet. If you are expecting a unique touch or experience this might not be the place for you. The hotel and it´s decor is tried-and-proven corporate Marriott non-descriptive design and architecture that could be transplanted anywhere in the world. Then again some people might consider this safe.

Pros: Convenient location to the airport. Clean room.

Pros: We needed a place to sleep, shower, and relax since our flights in/out of cancun from the U.S. were very early/late. Our primary destination was playa del Carmen at an all-inclusive resort.

Cons: Confusing entrance but we found it ok.

Pros: I liked that I was able to get a reasonable rate at the hotel at the very last minute. I was supposed to be staying in Isla Mujeres, but arrived later than the last ferry to the island.

Cons: The Marriott actually could not locate my reservation from Kayak. So when I arrived at 11:30pm I had to wait about 25 minutes while the front desk person investigated (and while 3 other people groaned in line behind me). The other issue was more of a problem with the Cancun airport, but it was not very straightforward how to get the FREE hotel shuttle and when myself and the other guests waiting tried to call the number to the hotel we were unable to get through.

Pros: Very convenient and clean for a quick stay next to the airport.

Pros: Very relaxing after a long flight before a long drive to the Riviera Maya. One of the most comfortable beds I've ever slept on

Cons: The fact that the hotel didn't accept US Dollar$

Pros: Complementary water in room.

Cons: The phone number on the sign at the airport didn't work, and didn't mention that the shuttle comes every half hour so we waited and worried about whether were in the right place.

Pros: Close to airport free shuttle Service Nice and comfortable room nice pool area and nice restaurant.

Cons: The hamaks neer the swimming pool are poorly maintain, don't attempted to seat on them.

Pros: The room was clean.

Cons: As a single female, I did not feel safe.

Cons: Better instructions on how to arrive and explain the entry procedure. May be confusing if one doesnt speak spanish

Pros: Host, dogs, outdoor space, homey

Cons: No nearby restaurants

Pros: Oliver and his wife were absolutely amazing hosts, and even helped to drive me when I was locked out of my car and helped me find a locksmith. I will definitely be coming back to see them!

Pros: The owner is a wonderful man, very welcoming and great to chat with.

Cons: I paid extra because i wanted a nice comfortable queen/king bedroom as per the pictures online around 12pm, we arrived around 8pm and got stuck outside for atleast 10 minutes knocking and ringing the bell. When someone finally opened the gate, seems as though they were not aware of our arrival and did not have a room ready for us. The one lady went to get our room ready as we waited, the gentleman there who i think is the owner offered us a drink and a place to sit in the meantime. To my surprise they ushered us to a small room with 2 double beds. I told the lady that we specifically booked a big room with one king/queen size bed, the lady was grumpy and said we booked last minute so thats the room we are getting. I also asked the owner who disregarded my concern. We were only staying the one night so it wasn't that big of a deal but its not what we booked or paid for. They could definitely be more organized and on top of things

Pros: The hosts are SO kind and including. They invited me to join a boat tour, offered me wine and vodka, told me to use the kitchen as i wanted and were extremely helpful when asked about anything. The matress in my room was extremely hard and i asked if they could change it and they did. It felt like I was welcomed as a friend and the host bought local tamales and yummy baked goods for us The pool was awesome! Deep enough and big enough to have a little swim with a nice waterfall and a jacuzzi on the side. The host had put up a huge loudspeaker so the guests could play the music the wanted.

Cons: I'm not a big fan of the 5 dogs peeing and pooping around the pool. I tried to sit in the lounge chairs, but even though the poop is removed after a few hours, you can smell it The green cover on the roof leading to my room was covered in black rot, so i had to wear shoes everywhere. I had to have my window closed in the evening because the host smokes cigars on the patio below Even though the cleaning lady was there twice during my 4 nights, it seemed she wasn't very thorough, the kitchen was not sparkling clean. The coffee machine had old grains sitting on the sides, the wall behind the stove had stains and the window sill was dirty among other things. The place is VERY far from town and beach and in a gated area with lots of dogs barking, night and day.

Pros: I like the kindness from the host, the good actitude always, the serviciality, the place was beautiful

Pros: The hosts were amazing-so nice and helpful. The property was also very serene and relaxing.

Pros: It was a fair price for the location and room. We had our private bathroom in the room. The sink and shower-head definitely need an upgrade. For the price it is good. We only stayed one night and we got there late due to the difficulty of renting a car in Cancun airport and the host was very nice about it.

Cons: The faucets on sink and shower were literally falling off.

Pros: It’s very large, clean, well kept. A lot of activities for every taste. Gym is very good, There are fitness programs as from 6 a.m.!! Loved it!

Pros: The bed and the spa

Cons: Man made beach. Ocean was brown and choppy. Property Too large.

Pros: Relaxing

Cons: Food was so so, but certainly good enough

Pros: The wait staff are friendly

Cons: The beach

Pros: The breakfast was elaborate. Lots of choices. Dinner options were also very good.

Cons: The place is too spread out. Took time to reach the beach and from one place to another.

Pros: The property has a lot to offer. Honestly, we did not come close to experiencing all the activities. I think at least 10 days is required to enjoy it all with a few nothing days on the beach.

Cons: Although many restaurants, they were closed 4-6, which is understandable for setup but wish more options during that time.

Pros: Cleanliness, accessibility, maps, signage...all so perfect!!

Pros: Beautiful pool, grounds, very clean, peaceful, close to airport

Cons: Not walkable neighborhood

Pros: The accomodation and pool are set in nice and peaceful surroundings. Breakfast and room good. Management very friendly and helpful. Good value.

Cons: The property is quite isolated but perfect if you have a car. Shower head needs a clean.

Pros: Pretty old mansion with a lovely staff.

Cons: Room without TV, beds were not comfy, shower and wi-fi were not turned on when we arrived and we struggled with both until get it working properly. The breakfast was extremely basic and you couldn’t eat without that huge amount of fly around and seating on your plate. The place was far away from everything and we had only one option of delivery for dinner (Domino’s and nothing else). The area was extremely poor and we did not feel safe to drive at night and grab some other food, for example. We believe the great reviews for this property is based in the very friendly costumer service provided and even though I don’t feel comfortable writing this review, it’s fair people know what to expect.

Pros: Nice accomodations, breakfast and straff. Beautiful place!

Pros: The hotel is a nice place to be. A quiet neighbourhood and the hotel and rooms are spacious. Good size swimming pool. Nice beds.

Cons: The location is close to the airport, but taxi's are quite pricey in Cancún, so going into the city if you don't have your own car can get expensive. A taxi to or from the airport is also quite expensive. (the hotel shuttle was 300 pesos) You won't save much money by sleeping here in stead of in the city centre or hotel area.

Pros: Breakfast was very good. Property was very relaxing.... a calm place to spend the night, away from the hotel zone and tourist areas of Cancun.

Cons: It would have been nice to be able to use the pool after a 4 hour bus ride. Pool was being cleaned and not usable.

Pros: Excellent property but incredibly difficult to find ... google maps landed us near but not at the door and we could not find it (arriving late didn’t help) ... they didn’t answer phone on site either which was a bit annoying at time

Cons: Beautiful property , lovely host family , brilliant spot for kids with loads of friendly dogs and horses ... we were a bit disappointed that we couldn’t have spent more time as we used it as a stopover for airport

Pros: Get clean and comfortable beds . Air con worked well and the staff were lovely !

Pros: Very beautiful outdoor space with pool!!

Pros: Che was very helpful. We arrived later than anticipated and he was answering our message through booking app which felt very reassuring. The breakfast could have been a bit better (2 toasts and one coffee) but still nice to have one :)

Cons: Pool could be cleaner. We did not use it during our 1 night stay though.

Pros: The location was good and the owner was very helpful. He helped us make the most of our short time there by offering a transfer service to the beach and the airport. Highly recommended.

Pros: rooms at owners house. very nice people. we stayed there only 1 night after flight from Europe

Pros: The rooms are spacious and the pool refreshing. But the best about this place is Hernan, the owner himself. Without a problem he picked us up from the airport in the middle of the night after our flight got delayed. The next morning he made us breakfast with a smile on his face. We love his record collection. Rock on!

Pros: The owner is a really nice man. Even though we arrived quite late it was no problem at all.

Pros: We spent just one night on our way to Tulum but we slept very well. The room was big, clean and comfortable. The location is good if you want to be close to the airport. The host was extremely nice and helpful.

Pros: Che is an awesome host! We only stayed one night at his place as we arrived very late at night at Cancun airport. The accommodation is very close to the airport - very convenient. Che was nice enough to offer us airport pickup for a reasonable price. As our luggage unfortunately did not arrive with us, we had to wait for it at the airport for another two ours in the middle of the night. Che waited for us at home and still let us check-in although it was 3am. The place was basic but comfortable. Nice house with beautiful garden & pool. Highly recommended!

Pros: It's close to the airport. Owner was very friendly. Room was big

Pros: That it was close to the airport, really the only good thing about it. Oh and I got picked up from the airport that was nice as well.

Cons: My TV in my room didn’t work and the first room I went to was dirty. I could have gone into the town and paid less, but yeah. It’s close to the airport so that’s my only plus to this place.

Pros: If you are in a long connnection flight, the hotel is OK.

Cons: They offer a shuttle from the airport to the hotel, but not viceversa. It doesn't make sense as they can use the same ride to drop and pick up. I needed to pay 20USD for a 5 min ride to the airport provided by an agency inside the hotel. I realized this was an extra business. Bad for the hotel. Besides, when I arrived, I needed to wait one hour for the shuttle to pick me up.

Pros: It was clean and close to the airport.

Cons: The staff.

Pros: Nothing

Cons: The hotel works in cooperation with taxi-pirats and cons the guests. I DO NOT RECOMMEND IT AT ALL I am totally dissatisfied as in the hotel-first of all we booked it as it promised a shuttle bus. It turned out you have to reserve it with 24h advance...Moreover we needed a taxi from this hotel to Tulum-and the reception guy offered us a transfer which turn out to be a fake taxi. Money was taken for back and forth but the driver did not show up to pick up from Tulum to the airport. DO NOT CHOSE THIS HOTEL, DO NOT SUPPORT THOSE CHEATERS!!!!

Pros: Clean and comfortable beds, close to the airport, free shuttle bus.

Cons: The hotel doesn't have family rooms. We had to book 2 separate rooms for our family of 6.

Pros: Nada

Cons: Todo

Pros: Close to airport and a few restaurants. Staff was very helpful.

Cons: No breakfast service.On a busy street

Cons: Cancun airport hotel doesn't offer free shuttle to the airport. Even you would like to pay, the cost is USD25 or 450peso for 2.5 miles. Resort fee should be USD1.26, but the front desk charged 47peso. My room 103 is close to the front desk,very noisy

Pros: I will never stay again

Cons: Dirty rooms Insects in the room and broken pluming

Pros: It was 5 minutes from the airport

Cons: The walls are super thin, therefore I heard everything and couldn¿t rest, couldn¿t work the t.v, and mosquitos were in the room.

Pros: Good price, closed to the airport and is one of the only ones who have airport shutter other wise you will pay $30 for a 10min trip on a taxi.

Cons: No much place to visit.

Pros:  

Cons:  

Cons: No shuttle airport-hotel-airport therefore I have to paid almost 40 dollars in addition No breakfast despite it was included in the offer. No hot water in the shower

Pros: It was affordable

Cons: They charged more for my 12 year old child, they didn’t have an airport shuttle running bc of covid and asked everyone to pay for a taxi and we still had 8 people packed in our supposedly private taxi, free breakfast was a piece of white bread w ha

Pros: The hotel didn’t have a hot water and also the shower head was horrible because the water didn’t come through. The breakfast was just a white bread with salami . The location was bad, the only place around was subway sandwich

Pros: The hotel hasn’t facilities like hot water or electricity at the room All this due to Delta Hurricane But I think at least they should advise or close during its reparation

Cons: The hotel hasn’t facilities like hot water or electricity at the room All this due to Delta Hurricane But I think at least they should advise or close during its reparation

Pros: Close to airport, good WiFi

Cons: Staff was not available at desk to check in, waited approximately 10 minutes for her return. Charged extra for a child plus extra taxes. No airport shuttle. Paid extra $50 for roundtrip taxi. No TV service, no hot water, toilet didn’t flush.

Pros: Nothing

Cons: Staff tried to make me pay twice, tv didn’t work at all, breakfast was a bologna sandwich and juice poured into a old water bottle. Room had no towels and when I ask for them staff said they didn’t have anymore. Shower barely worked.

Cons: it's just little bit far from the town

Pros: Nothing

Cons: Poor location

Pros: The location was ok

Cons: Staff not helpful. There was no soap!!!!!

Pros: The room was clean and modern

Cons: They charged for the "free" airport shuttle. Staff were rude, dismissive, and unprofessional.

Cons: Not as advertised. Missing light fixture in bathroom with dangling wires. Loose and moldy tiles in shower. No shuttle to airport. Overcharged terribly for hotel located van service. Shared van service told us wrong terminal for flight departure. Noisy.

Pros: Staff was very accommodating and pleasant.

Cons: We have been charged for 2 rooms and only needed 1. Could you please see that the charge is removed from our Credit Card.

Cons: The gentleman that checked us in was very unfriendly! The room had no hair dryer or towels (had to go ask for them). The bathroom smelled like a wet dog that pooped itself. Limited free breakfast, had to pay for decent one. No free shuttle to airport.

Pros: Nothing

Cons: Everything.

Pros: Location to airport

Cons: The staff was rude and pocketed money from extra charges

Pros: Access to airport.

Cons: Restaurant staff were rude to some and courteous to others.

Pros: Close to the airport.

Pros: Located very close to airport

Cons: The entrance to the parking garage is very narrow, it was a terrible experience trying to get a mini van out of the garage without any damage!

Cons: The sheets were dirty (coffee stains and dead bugs). the employee said there were no flat sheets available in the entire hotel, they could only change the top one. After calling the reception, both were changed. The ramp In the parking lot is very narrow.

Pros: Room size

Cons: Room was poorly kept. Bathroom had a runny toilet, shower wall was busted, there was a hole. No place to put shampoo and soap. Not enough towels. It felt more like a motel.

Pros: It was cheap and close to the airport.

Cons: The staff was unhelpful & outright shady. Told us finding an early morning taxi wouldn't be a problem and costs 200 pesos. Next morning, they said, "Sorry, there's no taxis. We'll charge you 300 pesos to take you one mile to the airport in our shuttle".

Pros: Location near the airport. Restaurant was good.

Cons: The room was fine. TV wouldn''t turn on at first then I tried to call the front desk but the phone wasnt connected. I went down to the front desk and asked them to send someone to get the tv working. They sent someone and he fixed it. Satisfactory ser

Pros: Staff friendly. Restaurant good. Arranged cab ride to airport easily

Cons: Nope

Pros: There is nothing I liked about this hotel.

Cons: This hotel is definitely not a 3 star hotel, really not even a one. The gentleman that checked us in was probably the rudest person I've come across. They state a free shuttle bus but that is not the case. called 12 hrs before but they said 24 hours nee

Pros: Location was convenient

Cons: Staff was extremely rude and not willing to help with anything. Room was dirty

Pros: We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.

Cons: The parking garage was difficult to navigate even in a little sedan.

Pros: Great dinner!

Cons: Rooftop bar and Jacuzzis were not open for the season

Pros: We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.

Pros: The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.

Cons: Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.

Pros: Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.

Pros: The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.

Cons: No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.

Pros: Pretty close to the airport. Included simple breakfast buffet.

Cons: Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.

Pros: Hotel is clean quiet close to airport as well as close to where I had meetings. So good location

Cons: Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic

Pros: Nothing, maybe the staff, a bit.

Cons: The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back

Pros: Good starting point. They pick you up from airport.

Cons: Breakfast is ok...

Pros: Overall clean with good internet and decent breakfast.

Cons: The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.

Pros: Location close to airport

Cons: The hotel advertises free shuttle but 'forgets' to mention that its only one way. We won't be back.

Pros: The rooms here are spacious and comfortable. Shower was nice and big which is a plus. Restaurant was also convenient, but over priced for the quality.

Cons: The pillows are not very nice and the air conditioner made a lot of noise each time the compressor shut off.

Pros: Breakfast was pretty good, convenient to airport.

Cons: We were put in room 319 right near the elevator so we got to listen to that all night. Definitely request not to have the room behind the elevator. Also, the shuttle indicates that you can get it to and from, but apparently you can only get it to the hotel ( who knows why). You have to catch a taxi and pay an unbelievable $15 dollars for a 5 minute ride. It's a racket. It was very misleading indicating that there is a shuttle when it will only take you one way. Not cool.

Pros: It was close to the airport.

Cons: This hotel was booked because I was looking for a hotel close to the airport with airport transfers. We had a 7 AM flight out of the airport so we wanted to be close with transfers. When we got to the hotel we were told that they could only transfer passengers from the airport to the hotel, but they were not allowed to transfer people from the hotel to the airport. Our only choice was to pay extra for a taxi from the hotel to the airport. I feel we should be reimbursed for this false advertising for the cost of the transfer. We paid 250 Mexican pesos to get to the airport. I would appreciate a response regarding this false representation.

Pros: Close to airport and very convenient for an early morning flight

Cons: Nothing to do nearby.

Pros: We should leave at 5 o'clock in the morning and coffee was provided at lobby area. Also breakfast box was provided to take with.

Cons: We requested a wake-up call early in the morning but they forgot it

Pros: Nothing

Cons: During our entire stay there was no hot water. The room was hot and stuffy, and the air conditioner rattled such that you couldn't sleep and leave it enabled. They gave no discount for being unable to shower. Directions to the location don't indicate that you're making a turn down a one way street that has no entrance to the hotel. This causes you to make a 5 kilometer loop and pray you recognize the unlabeled entrance to the hotel. Leaving the hotel requires a u-turn route through a very annoyed guard at the port checkpoint to access the main road again.

Pros: Hotel was clean, looks like it was recently built or updated. The room was clean and comfortable. The parking garage is very compact. Be careful - I had to do a 5 point turn to get my compact rental car out of there :-\

Pros: the proximity to the airport and the informative and attentive staff. It is not in a beautiful area but well maintained with large strong shower. Free and fast internet. We spent a week at a Resort in Cancun and one night here that help save $400 in airfare by staying the extra day. Aside from the view and size we were just as comfortable here as we were at the resort. Great job!

Cons: A/C too loud and no mini refrigerator