Okay
5.0
Pros:
Rooms where clean and spacious.
Cons:
Airport shuttle is only available between 9-21. We found this out 48 houre before arriving and we had to pay for additional travel expenses. Hotel was unhelpful in finding an alternative. Stale, moldy bread at breakfast.
Good
7.0
Cons:
fee for the shuttle - expensive upon arrival - no shuttle for pick-up, taxi expensive
Good
6.0
Pros:
Airport
Cons:
Ice machine broken
Mediocre
3.0
Pros:
location
Cons:
2nd time there. rooftop had a hot tub and bar. gone now. rundown
Good
6.0
Cons:
Parking garage too narrow. Both entrance and exit.
Okay
5.0
Pros:
The convenience of the location to the airport and some nearby restaurants, groceries, basic amenities.
Cons:
The walls are paper thin wherein you can literally here someone’s snoring across the room or taking a shower or having sex.
Excellent
8.0
Pros:
that it is very close to the airport
Cons:
it doesn’t have a restaurant
Mediocre
3.0
Pros:
That it was close to the airport
Cons:
The tv was stuck on one channel. The parking was terrible in the basement. Impossible to try and go in and out without scraping your car on a wall.
Mediocre
3.0
Pros:
Located near airport.
Cons:
No transportation from airport to hotel, as claimed/advertised. Called several times to the numbers provided and no one answered... front desk man told me I needed to call at least 24 hrs in advance... well, they need to pick up the phone! Bad experience.
Good
7.0
Pros:
Bed was comfortable. Room was clean.
Cons:
There was no free shuttle service as advertised when I booked the room - very disappointing as it cost me $49 CDN for taxi. There were no vending machines.
Good
6.0
TV in my room has to be repared, as well as the elevador, I also had to use outsider taxi because the 2 units they have for shuttel were Out of order. But I should say that it esa ok for one night. Their personnel is nice an pro active.
Mediocre
2.0
Pros:
Had to move rooms due to TV's nit working. Elevator did not work either. Poor location with no imenities. Desk clerk very poor attitude/disposition. Inflated resort fee in addituon normal reservation fee. Would not stay again nor recommend....!
Poor
1.0
Pros:
Location
Cons:
Lights were out in places, rooms were dirty, bathrooms dirty as well.
Okay
4.0
The parking garage is terrible. Good luck getting out.
Okay
4.4
It's a place to crash for one night. Spacious room with comfy bed. There were mosquitos in our room. Breakfast and cozyness could be improved.
Okay
4.8
Bare bones, stripped to the bone, worn out, depressed place. Changed room, due to clogged sink to another room with clogged sink. Thin walls, beds okay. Shuttle unavailable.
Okay
5.0
Pros:
The staff spoke English and was friendly
Cons:
There was no hot water to shower
Okay
4.0
Pros:
Proximity to airport
Cons:
Nothing was as it was described in photos. No hot tub to be found. A little run down
Poor
1.0
Pros:
Price
Cons:
Front desk was rude. No shuttle without 48hour notice, broken Wi-Fi, no breakfast as stated.
Poor
1.0
Cons:
The shower. It was like;I was taking a shower in a water holes
Poor
1.0
Pros:
Cheap¿. But u get what u pay for
Cons:
inaccurate listing, no restaurant! Room by lobby had dirt on the floor, boxes everywhere.logo behind counter smudged and filthy. Shuttle only avail by appt .Location in a bad section of town. Felt unsafe. Room lighting like scene from interrogation show
Poor
1.0
Pros:
I was happy to leave
Cons:
The hotel was not like the pictures, it was rundown even the handle on the bathroom door fell off. It said breakfast included but the restaurant has been closed for 2 years. I guess Covid took it¿s toll on this this hotel R I P ¿¿
Mediocre
2.0
Pros:
Nothing.
Cons:
Shuttle service does not work No restaurant No breakfast No wife No tv channels No clean towels Full room smell Rude receptionist Cockroaches No jacuzzi No roof top
Mediocre
2.0
I booked with this hotel because they had a free shuttle from the airport to the hotel. I reserved the shuttle two days in advance and was asked to call the hotel when I arrive at the airport. When I called, the hotel answered after 4 unanswered calls. After putting me on hold for a long time the hotel tells me that the shuttle is broken! The hotel is nothing like in the pictures especially the reception. The rooms are not bad.
Poor
1.0
Pros:
Could not sleep that 2 nights guess very laugh.
Cons:
Parking very limited space
Poor
1.0
Pros:
Anything.
Cons:
Misleading advertising on the internet. Rude staff, no empathy with the visitor, no internet, no TV, no breakfast, no light in the elevator, clogged bathroom sink. Bad experience!!!
Mediocre
3.0
Pros:
No Wifi, no light into the lift, no TV poor breakfast Dior of the shower don't shut
Poor
1.0
Pros:
Nothing
Cons:
OMG where do I start? I had to fight a three inch cockroach in the bathroom upon arrival, airport shuttle is not present - front desk fella got his buddy operating a "taxi" for a fee to/from airport, filth, no lights in the elevator, this is pretty bad.
Mediocre
2.0
Pros:
Had a bed and a pillow.
Cons:
Booked as it says airport shuttle, nope that was a 20.00 usd additional, no inet available, no TV available, the only light in the elevator was on the number buttons for what floor, seemed like a bad movie..lol One glass door missing from the shower.
Poor
1.0
Pros:
the comfort in very bad service there was no internet very bad service they did not have television service the breakfast very bad cockroaches in the room I rate it as very bad everything
Good
7.2
Got this location because I needed a quick stay close to the airport. I assumed the transfer would be just like in other places where they run certain times of the day. No, you gotta call or schedule ahead of time. We waited for 40 minutes, no problem. When I arrived, it was told there was no Wi-Fi and that I’d have to pay extra for having more than ONE suitcase. I called him out on his bs and didn’t pay extra for anything. There’s nothing nearby that has Wi-Fi. I figured it out on my own that there’s a sweet coffee shop nearby that does. I would NOT recommend this place again. Breakfast was a bologna and cheese sandwich and watermelon. Nothing else was offered.
Poor
1.0
Pros:
I arrived past check-in time, because the flight was late, and I was refused my room so I slept outside the hotel. And the staff did not show any compassion or willingless to help. They were laughing when they saw me resting outside with my suitcases.
Cons:
It was a horrible and traumatising experience that did not make me feel welcome in this country. The staff can't even speak english!! That is unacceptable and sad and obviously Iwon't be coming back.
Excellent
8.0
Pros:
Clean and cool room.
Cons:
There were some ants under a night stand that I thought were bed bugs at at night. Other than that, the room was clean and very cool.
Mediocre
3.0
Cons:
No wifi, no tv, no airport shuttle back to airport
Mediocre
2.0
Pros:
Nada
Cons:
Todo
Excellent
8.0
Pros:
Close to airport and a few restaurants. Staff was very helpful.
Cons:
No breakfast service.On a busy street
Okay
4.0
Cons:
Cancun airport hotel doesn't offer free shuttle to the airport. Even you would like to pay, the cost is USD25 or 450peso for 2.5 miles. Resort fee should be USD1.26, but the front desk charged 47peso. My room 103 is close to the front desk,very noisy
Excellent
10.0
Pros:
Good price, closed to the airport and is one of the only ones who have airport shutter other wise you will pay $30 for a 10min trip on a taxi.
Cons:
No much place to visit.
Mediocre
2.0
Cons:
No shuttle airport-hotel-airport therefore I have to paid almost 40 dollars in addition No breakfast despite it was included in the offer. No hot water in the shower
Excellent
8.0
After a long day of traveling all anyone really wants is a shower and a clean, easy place to crash. This spot is that. They have shuttles to take you into the cities you want and a variety of different locations (they brought me right to my hotel and a different guest to their resort) for cheaper than you can get at the airport. They're friendly, accomodating and if your flight lands late like mine did, they are still open and can check you in. Basic, simple, clean, it's a good spot to land.
Mediocre
2.0
Pros:
It was affordable
Cons:
They charged more for my 12 year old child, they didnââ¬â¢t have an airport shuttle running bc of covid and asked everyone to pay for a taxi and we still had 8 people packed in our supposedly private taxi, free breakfast was a piece of white br
Mediocre
3.0
Pros:
Close to airport, good WiFi
Cons:
Staff was not available at desk to check in, waited approximately 10 minutes for her return. Charged extra for a child plus extra taxes. No airport shuttle. Paid extra $50 for roundtrip taxi. No TV service, no hot water, toilet didn’t flush.
Excellent
10.0
Cons:
it's just little bit far from the town
Okay
4.0
Pros:
Nothing
Cons:
Poor location
Mediocre
2.0
Pros:
The room was clean and modern
Cons:
They charged for the "free" airport shuttle. Staff were rude, dismissive, and unprofessional.
Good
7.0
Pros:
Staff was very accommodating and pleasant.
Cons:
We have been charged for 2 rooms and only needed 1. Could you please see that the charge is removed from our Credit Card.
Okay
5.0
Cons:
The gentleman that checked us in was very unfriendly! The room had no hair dryer or towels (had to go ask for them). The bathroom smelled like a wet dog that pooped itself. Limited free breakfast, had to pay for decent one. No free shuttle to airport.
Okay
5.0
Pros:
Access to airport.
Cons:
Restaurant staff were rude to some and courteous to others.
Good
7.0
Pros:
Close to the airport.
Okay
4.0
Pros:
Room size
Cons:
Room was poorly kept. Bathroom had a runny toilet, shower wall was busted, there was a hole. No place to put shampoo and soap. Not enough towels. It felt more like a motel.
Okay
5.0
Pros:
Location near the airport. Restaurant was good.
Cons:
The room was fine. TV wouldn''t turn on at first then I tried to call the front desk but the phone wasnt connected. I went down to the front desk and asked them to send someone to get the tv working. They sent someone and he fixed it. Satisfactory ser
Excellent
10.0
Pros:
Staff friendly. Restaurant good. Arranged cab ride to airport easily
Cons:
Nope
Mediocre
3.1
Pros:
Location was convenient
Cons:
Staff was extremely rude and not willing to help with anything. Room was dirty
Excellent
10.0
Pros:
We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
Cons:
The parking garage was difficult to navigate even in a little sedan.
Mediocre
3.1
Pros:
Great dinner!
Cons:
Rooftop bar and Jacuzzis were not open for the season
Excellent
10.0
Pros:
We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Excellent
10.0
Pros:
The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Cons:
Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Excellent
10.0
Pros:
Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Mediocre
2.0
Pros:
The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
Cons:
No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Good
7.4
Pros:
Pretty close to the airport. Included simple breakfast buffet.
Cons:
Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
Okay
5.1
Pros:
Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Cons:
Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Mediocre
3.1
Pros:
Nothing, maybe the staff, a bit.
Cons:
The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Good
7.1
Pros:
Good starting point. They pick you up from airport.
Cons:
Breakfast is ok...
Good
6.5
Pros:
Overall clean with good internet and decent breakfast.
Cons:
The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Good
7.1
Pros:
Location close to airport
Cons:
The hotel advertises free shuttle but 'forgets' to mention that its only one way. We won't be back.
Good
6.5
Pros:
The rooms here are spacious and comfortable. Shower was nice and big which is a plus. Restaurant was also convenient, but over priced for the quality.
Cons:
The pillows are not very nice and the air conditioner made a lot of noise each time the compressor shut off.
Good
6.2
Pros:
Breakfast was pretty good, convenient to airport.
Cons:
We were put in room 319 right near the elevator so we got to listen to that all night. Definitely request not to have the room behind the elevator. Also, the shuttle indicates that you can get it to and from, but apparently you can only get it to the hotel ( who knows why). You have to catch a taxi and pay an unbelievable $15 dollars for a 5 minute ride. It's a racket. It was very misleading indicating that there is a shuttle when it will only take you one way. Not cool.
Okay
4.0
Pros:
It was close to the airport.
Cons:
This hotel was booked because I was looking for a hotel close to the airport with airport transfers. We had a 7 AM flight out of the airport so we wanted to be close with transfers. When we got to the hotel we were told that they could only transfer passengers from the airport to the hotel, but they were not allowed to transfer people from the hotel to the airport. Our only choice was to pay extra for a taxi from the hotel to the airport. I feel we should be reimbursed for this false advertising for the cost of the transfer. We paid 250 Mexican pesos to get to the airport. I would appreciate a response regarding this false representation.
Good
7.7
Pros:
Close to airport and very convenient for an early morning flight
Cons:
Nothing to do nearby.
Excellent
8.0
Pros:
We should leave at 5 o'clock in the morning and coffee was provided at lobby area. Also breakfast box was provided to take with.
Cons:
We requested a wake-up call early in the morning but they forgot it
Mediocre
3.7
Pros:
Nothing
Cons:
During our entire stay there was no hot water. The room was hot and stuffy, and the air conditioner rattled such that you couldn't sleep and leave it enabled. They gave no discount for being unable to shower. Directions to the location don't indicate that you're making a turn down a one way street that has no entrance to the hotel. This causes you to make a 5 kilometer loop and pray you recognize the unlabeled entrance to the hotel. Leaving the hotel requires a u-turn route through a very annoyed guard at the port checkpoint to access the main road again.
Excellent
8.2
Pros:
Hotel was clean, looks like it was recently built or updated. The room was clean and comfortable. The parking garage is very compact. Be careful - I had to do a 5 point turn to get my compact rental car out of there :-\
Excellent
9.0
Pros:
the proximity to the airport and the informative and attentive staff. It is not in a beautiful area but well maintained with large strong shower. Free and fast internet. We spent a week at a Resort in Cancun and one night here that help save $400 in airfare by staying the extra day. Aside from the view and size we were just as comfortable here as we were at the resort. Great job!
Cons:
A/C too loud and no mini refrigerator