The wait staff and cleaners were all extremely friendly. The food was excellent
The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.
Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
I loved that the room had a hammock in it. It was great for midday naps. The location is great because it’s not in the touristy area but close to it. There are so many amazing non-touristy restaurants nearby. The host was super welcoming and helpful. He provided a lot of suggestions on where to go and what to do. There’s a kitchen that you can use when the staff aren’t using it. Also, I love that this place actually is concerned with sustainability and makes an effort to limit their footprint.