Pros (+) Comfortable bed and location.
Cons (-) None.
4 stars
Hotel New Grand
Photos of Hotel New Grand
Overview
Featuring views of Yokohama Bay, Hotel New Grand Yokohama is situated in Yokohama and is a brief stroll from Nihon-odori Metro Station. It provides 5-star accommodation and views of the city.
Babysitting/child services, a 24-hour reception and an express check-in and check-out feature are just some of the available services at the hotel. Airport transfers, a laundry service and a dry cleaning service are available upon enquiry.
There are 249 rooms at Hotel New Grand Yokohama, each providing all the necessities to ensure a comfortable stay. Wireless internet access, a refrigerator and a mini bar can also be found in each.
The hotel's restaurants, Le Normandie and II Giardino, provide dinner every night. Guests are welcome to try Japanese cuisine at the on-site restaurant, before a refreshing beverage in the bar. For more dining options, the hotel is surrounded by a wide selection of cafés and restaurants.
Hotel New Grand Yokohama is also moments from the area's well-known restaurants and bars, and Yokohama Chinatown and Heichinrou Restaurant are a 10-minute stroll away. Tokyo Bay is a five-minute car ride away.
Latest deals for Hotel New Grand
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel New Grand
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Express check-out
- Bottle of water
- Chapel/shrine
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Pajamas
- Trash cans
- Conditioner
General
- Window
- Executive lounge access
- Sea view
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Bathroom
- Shower
- Shower cap
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Accessibility and suitability
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Dining
- Electric kettle
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee shop
- Dining table
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Drying rack for clothing
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Feather pillow
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle
- Private parking
Family friendly
- Babysitting or child care
- Cribs available
- Kid-friendly buffet
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Spa
- Massage
- Spa
Reviews of Hotel New Grand
9.1
Wonderful
4059 verified ratings
Wonderful
2859
Very good
722
Good
283
Okay
94
Fair
52
Mediocre
26
Poor
23
Summary of reviews
Guests say
Guests loved the hotel's location, with beautiful views and easy access to nearby attractions. The staff received high praise for their courteous and helpful service, making guests feel welcome and comfortable. However, some reviews mentioned issues with cleanliness and the need for room upgrades, indicating areas for improvement.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
9.1 out of 10
19 reviews
8.8 out of 10
3 reviews
All reviews
Pros (+) By far the largest room I've had in Japan. The room was a little older but there wasn't anything wrong with it. It had a great view of Yokohama harbor and the Yokohama Bay Bridge. The staff was great and accommodating and even held onto my luggage before I checked in and after I checked out.
Cons (-) There wasn't anything wrong with this hotel. The original price for the room was to high in my opinion but it was just fine with the discount I got from the site.
Pros (+) Lovely views, polite and courteous staff
Cons (-) Rooms are old and need to be renovated.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at Hotel New Grand?
Hotel New Grand offers dining options at Le Normandie and II Giardino, providing dinner every night. Guests are welcome to try Japanese cuisine at the on-site restaurant, before a refreshing beverage in the bar. For more dining options, the hotel is surrounded by a wide selection of cafés and restaurants.
What can I expect from the hotel's customer service?
Guests can expect extremely friendly and helpful staff at Hotel New Grand. The staff are knowledgeable and provide great service, making guests feel welcome and looked after. The concierge staff are kind and helpful, and the hotel has a reputation for its old school service.
What are the best times to visit Hotel New Grand?
The hotel is a great choice for a visit in December, which is the low season, and January, which is the high season. Guests can enjoy a nice water front setting and great views from the restaurants, along with a great Japanese breakfast.
How is the cleanliness at Hotel New Grand?
Hotel New Grand provides squeaky clean rooms and follows all safety protocols as directed by local authorities. The hotel amenities are well-maintained, and the staff ensure that the guest accommodation is disinfected between stays.
Is parking available at Hotel New Grand?
Hotel New Grand offers parking and private parking for guests' convenience. Additionally, the hotel provides an airport shuttle service for a surcharge, making transportation easy for visitors.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned the great bay view from the rooms, especially in the Main Building, which offers a historic and picturesque experience with windows that can be opened for fresh sea breeze.
Consider Main Building Rooms
Guests recommend booking rooms in the Main Building for a historic and unique experience, with limited rooms available, so early booking is advised.
Enjoy the Lounge Area
The lounge area on the upper floor offers complimentary tea, coffee, and evening drinks, providing a relaxing and enjoyable experience.
Explore Nearby Attractions
The hotel's location is ideal for exploring nearby attractions such as Chinatown, the waterfront promenade, and historic Western mansions, all within walking distance.
Be Mindful of Room Selection
Some guests suggested that the modern tower rooms may have limited views and windows that cannot be opened, so guests may prefer the Main Building for a more authentic experience.
Take Advantage of Complimentary Services
The hotel offers complimentary drinks, biscuits, and cheese during the day, as well as wine, beer, and other drinks in the evening, providing added value for guests.
Consider Muslim-Friendly Services
The hotel has been praised for its understanding and accommodation of Muslim guests' needs, providing a professional and knowledgeable experience for Muslim families.
Check for Room Deals
Guests recommend checking the hotel website for special room deals, such as high-floor corner rooms with breakfast included, offering excellent value for the price.
Plan for Early Check-in
While the check-in time is after 3:00 PM, guests may want to plan for early check-in if needed, as some found the 11:00 AM check-out time a bit early.
Take Advantage of Nearby Transportation
The hotel's proximity to the airport limo bus stop makes it convenient for guests traveling to and from Haneda Airport, providing a hassle-free transportation option.
Location
10 Yamashita-Cho Naka-ku, Yokohama 231-8520
What's nearby
- Yokohama Marine Tower183 yd
- Chinatown0.3 mi
- Yokohama Chinatown0.3 mi
- Yokohama Stadium0.6 mi
- Red Brick Warehouse0.7 mi
- Pacifico Yokohama1.2 mi
- Landmark Tower1.2 mi
- Minato Mirai 211.3 mi
- Yokohama Museum of Art1.3 mi
- Nogeyama Zoo1.5 mi
- Yokohama City Centre1.9 mi
- Sankei-en Park2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel New Grand
Low season | September |
|---|---|
High season | July |
Average price (weeknight) | $151 |
Average price (weekend night) | $265 |
When to book a room at Hotel New Grand
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel New Grand
FAQs when booking at Hotel New Grand
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in YokohamaMost recommended
See most recommended stays in YokohamaGood to know
Value for money | 8.8 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Tokyo Haneda |
Distance to airport | 10.4 mi |
Everything you need to know for your stay in Yokohama
Complete your trip
Popular destinations