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Pros: "Most amazing cabin crew I've flown with. Thank you so much."
Cons: "The entertainment system went down. I slept anyway so no big deal but please check the electronics onboard before takeoff.."

Pros: "Use and selection of entertainment system. Quick boarding process."
Cons: "The food on Korean airlines is better. Did not receive any of the immigration or customs paperwork on flight. My friend that flew in on American the same day was given both before landing."

Pros: "The plane was nice and new and the crew and entertainment and timing were excellent."
Cons: "The seats were INCREDIBLY cramped which is really hard for a long flight like that. It was not enough room for a long flight."

Pros: "The crew was very good and efficient. The flights were on time and the plane was very clean. The entertainment console worked well"
Cons: "I found the seats felt crammed and not much room from the front seats. The head sets kept falling off my head as they couldn't be made any smaller. I would have preferred to use my own but didn't fit the connection. The choice of movies was poor and not many new releases. The food entries were not good, especially the fish which I found horrible. I did like the other side dishes"

Pros: "Comfortable seats for a short flight and crew were very professional. There was no "entertainment" hence the one star...but didn't expect any for a 2 hr flight!"
Cons: "No complaints!"

Pros: "A shorter flight haha."

Pros: "All the staff was wonderful. When I arrived at my hotel I found that I had lost something. JAL found it and returned it to me. I am very grateful to JAL and its employees."
Cons: "Cabin temperature was a bit too high."

Pros: "The flight as a whole was quite good."
Cons: "The knee space was too narrow resulting in cramped feeling that was not entirely comfortable."

Pros: "Very friendly staff from check-in to landing! Clean crafts. Easy online options to select seats. Great selection of movies and other entertainment."
Cons: "I didn't enjoy the meals. I have been on five flights with Japan Airlines and cannot say that I enjoyed the food other than the fruit that comes with each meal."

Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"

Cons: "The person who assisted me to check in didn’t even know about Global entry..."

Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."

Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Cons: "N/A"

Pros: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."

Cons: "Airplan so old and ac not work super hot."

Pros: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Cons: "The video monitor for viewing movies was dated."

Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"

Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."

Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"

Pros: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."

Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."

Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."

Pros: "They were super considerate the entire flight."

Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"

Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"

Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"

Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"

Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."

Pros: "great service and help with everything!!"

Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"

Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."

Pros: "Everything on the 787 except the seats in Biz Class"
Cons: "Biz class seats on this 787 recline to almost flat, but not flat & the remaining tilt is enough to make you slip toward your feet, so it's less comfortable than 777 biz class seats"

Pros: "Courteous and excellent service. It was a better choice than a cheapo alternative I have taken before. Seat was comfortable for the two hour trip. Everyone seemed happy with the flight which made the tone of seatmates pleasant."

Pros: "Plane service was good, comfortable, punctual and ahead of schedule"
Cons: "Food was ok,"

Pros: "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"

Pros: "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"

Pros: "Nothing... Being put on the wrong airline is incredibly degrading ..."
Cons: "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"

Pros: "Everything"

Pros: "Love the service and people"

Pros: "Everything!"

Cons: "Flight was cancelled and hour before takeoff."

Pros: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"

Cons: "All very good"

Pros: "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."

Pros: "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
Cons: "The flight was too short?"

Pros: "Comfort of Japan Airlines between Honolulu and Tokyo. Great plane and perfect service!"
Cons: "Everything was perfect"

Pros: "Seat ok, food good, crew friendly"

Pros: "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."

Pros: "Food flight crew media on board the plane."

Pros: "clean, orderly"
Cons: "Too hot, small legroom"

Pros: "Modern plane. Comfortable seats"
Cons: "Small tables and location of head phone jack poor. Cable is always in your food."

Pros: "fantastic decision to make SJC the flight-out airport airplane B780 is new and great interior setups."
Cons: "could have more recent movies to be chosen from."

Pros: "Really loved the service from the flight attendants. They were very friendly and always looked after the comfort of the passengers. I would recommend ANA to all my friends and family traveling internationally."

Pros: "Nothing"
Cons: "Delayed for 8 hrs, food was awful, service non existant"

Pros: "Excellent food - best entrees on an airline for business. Very comfortable "beds"."
Cons: "Limited movie selection compared to other flights."

Cons: "Unfortunately even tough I bought the ticket through ANA from CGK to EWR round trip, from Tokyo (NRT) to Newark (EWR) and from Newark (EWR) to Tokyo (NRT) ANA using other provider which is United Airlines, and their service wasn't good. Hopefully in the future ANA will have direct flight from NRT to EWR."

Pros: "Excellent service!"

Pros: "The crew was friendly."
Cons: "Everything else."

Pros: "Everything's was OK"

Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."

Pros: "the food was god. the crew was very accommodating"

Cons: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."

Cons: "Seats are a little narrow near the window."

Pros: "Great service, great flight"
Cons: "Warm not much as."

Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."

Cons: "The business lounge in honolulu"

Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."

Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."

Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"

Pros: "service"
Cons: "food"

Cons: "Salad and fruit came Frozen"

Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."

Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."

Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"

Pros: "Wish there was more movies in English"

Pros: "It was an awesome flight, very nice and great service,"

Cons: "Service"

Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"

Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."

Pros: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Cons: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."

Pros: "Everything"
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."

Pros: "I love the food and the girls was fantastic"
Cons: "Nothing"

Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."

Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "nothing"

Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"

Pros: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."

Cons: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"

Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"

Pros: "Everything.!"
Cons: "can't think of any.!"

Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"

Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."

Pros: "very attentive crew, plane was well cared for, food was mediocre."
Cons: "food was barely passable. awful landing."

Pros: "Very comfortable and nice lighting. Not too bright"
Cons: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."

Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "Courteous crew good food and choice for entertainment"
Cons: "Would appreciate better seats"

Pros: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"

Pros: "The staff were very friendly and efficient."
Cons: "No explanation on how to use entertainment."

Pros: "All"
Cons: "-"

Pros: "The food was amazing - they had no right to make food that good. I really was blown away."
Cons: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."

Pros: "Jesse helped me get my seats, very fun and friendly!"

Pros: "Great service and very attentive. Food was pretty good"
Cons: "TSA in Hawaii is horrible"

Pros: "Comfy flight"
Cons: "Security was crazy long!"

Cons: "I really didn’t like the Hawaii check in process. I purchased the ticket through kayak , JAL to Honolulu.Of course I went to JAL counter to check in, but the service lady told me I have to go to Hawaiian airlines. Cause the flight was share by JAL through Hawaiian. What a mess!"

Pros: "Excellent customer service"
Cons: "Lines were too long. Processing of passengers need a massive overhaul."

Pros: "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"

Pros: "The crew were very nice and entertaining! The food was awesome! The teri chicken sandwich was yummy!!"
Cons: "You have to pay to watch movies. I was hoping for a few free movies or television shows."

Pros: "On time,friendly staff."
Cons: "No room,food so so, way charge for entertainment?"

Pros: "330-200 had upgraded lay flat first class seating. Very nice"

Pros: "Very good flight. They offered food and beverages as well as pillows and blankets. Will definitely recommend in the future."
Cons: "N/A"

Pros: "Crew and food we good luckily was on a flight that wasn't packed with riders"
Cons: "Kiosk system was poor and hard to understand then had to go way down outside to drop of bags then go back to where we were to go to security very confusing needs to be a smoother process also luggage tagging was confusing and a little different than others airlines fortunately someone helped us out"

Pros: "Flight attendants were very nice and polite but not as attentive as normal."
Cons: "Food was not worthy of first class, the chairs were old and should recline more for a 10 hr flight if it's not going to lay flat. Not sure if legal prevents it from reclining more."

Pros: "Entertainment available."
Cons: "Seats recline into your lap. Very bad... Flight was way too hot, temperature wise, and no personal Air fans."

Pros: "Nothing was enjoyable the staff was rude and of zero help. the entire experience affirmed our decision to never use hawaiian airlines again."
Cons: "Everything..."

Pros: "great movie selection well fed"
Cons: "unfriendly crew to locals but they were very friendly to the japanese passengers. we felt ignored. i called for assistant and didnt get answered for 30mins. when she came to assist she didnt even bother listening to my request and assumed i just wanted sprite. i was nauseated and i wanted sprite n crackers but she only came back with sprite after 10mins. overall in short crew member in this flight needs to have their aloha spirit n be friendly not moody!!!"

Pros: "The crew was fantastic!"
Cons: "My suitcase was sent to wrong airport in Japan"

Cons: "Boarding was the usual slow line of people trying to stuff their bags in the overheads -- not much they can do to improve that I guess. Disembarking seemed to take longer than usual. Didn't open the door right away."

Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."

Pros: "The courteous flight attendance."
Cons: "Food wasn't great but okay. At least they offered a meal which is nice on such a long flight."

Pros: "Crew was great. Left you alone if you wanted to sleep. Flight was uneventful and that's good."
Cons: "No wifi in the airport or on the plane?! So on a 6+ hour flight no entertainment unless you rent a $15 dollar tablet."

Pros: "The seats were amazing... very comfortable."
Cons: "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."

Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"

Cons: "I was unable to select a seat within the 24 hour window prior to departure, other than paying an $80 upcharge for an aisle seat. On the phone the day prior to departure, I was told by the HA agent that "the airport controilled seat assignments" at that timne so she could not help me get a seat, and that the extra charge option on the website was the only choice I had. This process struck me as bizarre/dishonest. I will not be back unless I can select a seat prior to booking."

Pros: "More leg room."

Pros: "Smooth flight, with premium video somehow! No delays. Good array of movies, new and old."
Cons: "1 food 'option' of "sweet and sour bits of stuff with rice." Felt like public school cafeteria at best. Also not enough of it for a 6 hour flight (and I'm a skinny guy). Knee room in economy is killer for us tall guys (6'3). Swear it gets smaller every year."

Cons: "Pay for ipad"

Cons: "1/2 hour late getting to Hilo"

Pros: "Hawaiian fruit drink. Nice movie selection on Ipad. Nice staff. enough space eg empty seat next to me."
Cons: "Would be nice not to pay so much for Ipads to watch movies, shows. Nicer to have free screens on seats in front. No fault of the airline but there were really long lines at the airport to get through security."

Pros: "I just liked the feel and ambience. Crew made it nice"
Cons: "My bags not making it to my final destination"

Pros: "inflight service consistent good. my top favorite airline."

Pros: "I always love flying Hawaiian, nice planes, nice flight Attendants, they are always on time or early. Their food and beverage service is great too!!!! It's always a pleasure to fly with them. I make multiple trips per year."

Pros: "Flight 22 did not have a gate at SEATAC. We waited over a hour before we could disembark!!"

Cons: "There was no vegetarian option on this flight for the meal, very disappointing. Other Hawaiian flights I've been on have all had one."

Pros: "individual entertainment"
Cons: "system was slow, unresponsive touch screen, issue resolved with system reboot"

Pros: "Best flights I've ever had! Complimentary meals and wine/drinks and snacks. Quick, with great service."

Pros: "Good customer service. Very peaceful environment"

Pros: "The Self Check-in computer terminal would recognize my credit card or my confirmation number. So I had to wait in line 20 minutes st the customer service desk. The staff person said the same problem was happening more frequently. And, I have a Hawaiian Air frequent flyer account. I bought my ticket through KAYAK, maybe that was the problem. Hawaiian Air planes are newer and quieter than Alaska Air. And there serve a real meal for free. They have more leg room too. I like Hawaiian a lot."

Cons: "Six non stop crying kids from Hawaii to seattle. That's all I have 5o say. Unreal."

Cons: "Flight was delayed for 2 hrs. Due to mechinal problems"

Pros: "I'm really glad I used Kayak, it was very easy to use the app, it quickly guided me through the fields, booked my flight and excepted my payment the first try"

Pros: "the overall ambiance and the cheerfulness of the flight attendants made returning back to the grind easier, and meal service made the flight seem to go faster even though I didn't want to leave paradise. Seemed like more leg room in coach. Maybe because it was a 767."
Cons: "n/a"

Pros: "I liked the awesome customer service that was given by all the workers there the landing I hardly felt and I've been flying since I was 6 and this was the easiest flight that I have ever been on and I would like to say thanks"

Pros: "I have only ever flown once not was a great experience. I would usually give all 5/5. The problem that I've had with this airlines has since been resolved by a supervisor at Hawaiian airlines names Alfred."
Cons: "Somehow someone was able to call in my place and cancel my flight. When I tried to get customer service to help I heard nothing back. I am still in a very difficult situation because of them never getting back to me. I was given the complete run around. Due to this my 7 year old daughter and I were left homeless in Hawaii for a week. It was Hell!!! I was not taken seriously or heard by anyone until o demanded a supervisor names Alfred who quickly gave my situation a look and fixed it within minutes. Thank your Hawaiian Airlines doe hiring someone who could quickly solve the problem. As for the security he and I made my account extra secure and my perception of this airline is restored."

Pros: "Departed on time, I liked that there was a meal on that long flight."
Cons: "Too bad they don't fly to other areas I go to."

Pros: "Very good"
Cons: "None"

Pros: "why are movies so $$$"

Pros: "It's a great gesture to provide food to passengers"
Cons: "It's a great gesture to provide food to passengers, but no option for vegetarians though. Entertainment package expensive at 7.99. I purchased for both me and my wife."

Pros: "Food and beverage service, and also legroom, in Economy were superior to major US airlines, let alone bargain carriers. Flight was chock full and late, but attendants served everyone efficiently and courteously. They did everything they could to make the best of the situation."
Cons: "Flight was late due to plane maintenance issue. Nearly 45 minutes' delay in departure reduced to 30 minutes in arrival. Entertainment screen was unresponsive, maybe the system was overloaded by chock full passenger load?"

Pros: "Hawaiian Airlines provides superb service from reservation assistants to friendly, helpful flight attendants to great service and great pilots. We have had excellent experiences with them always."

Pros: "Comfort was fair and flight attendants were very helpful."
Cons: "Ramen noodles too spicy. TV shows should be included for free."

Pros: "Premium economy was definitely worth the money. Made a huge difference in the long 15 hour leg. Was great to be able to stretch out, as well as easily step over my seat mate to access the aisle without disturbing them. Reading light was well positioned."
Cons: "I asked for a noodle snack a few hours after dinner and the young, uppity stewardess rolled her eyes at me, like it was a huge imposition. She brought the snack 27 minutes later, cold and handed it to me in a huff. It made the rest of the flight extremely uncomfortable, since I didn't feel comfortable asking for water or anything else the entire 10 hours. It soured my experience with Cathay and definitely spoilt the experience of Premium Economy. The older, more seasoned staff was much nicer and politer."

Pros: "The food was great and the in flight entertainment was on par as well"
Cons: "There was a lot of commotion as in other passengers had loud children. Additionally middle seat was uncomfortable for a person with long legs"

Pros: "Cabin crew customer service was excellent..the food was fair..not too many choices .."
Cons: "The seating so close to the restroom was gross..and there was many empty seats.."

Pros: "Flight delayed twice and run out of meal option."

Cons: "They had no clue .. About meal .. What is disappointing was no body had a way to make me feel that they cared or they have an alternate plan"

Pros: "The seating, cleanliness, entertainment are all good. Food was good too. It might not be sufficient for everyone though."
Cons: "The service was not great. There were no greetings and no smiles on the faces."

Pros: "The reclining seats. Even in the middle seat I was comfortable"
Cons: "The Service was so so. they could have come by more often to pick up trash. It took them a while to pick up the meal trays. Bathrooms could have used more upkeeping. In my previous flight, the attendants periodically sprayed cleaning spray to keep the bathrooms more fresh"

Pros: "Comfortable seats and good leg room, crew was very responsive"

Pros: "nothing"
Cons: "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. Indian vegetarian meal (especially jasmine rice) is horrible."

Pros: "Good entertainer"
Cons: "Service good"

Pros: "Crew was courteous."
Cons: "Seat needs to be much roomier. Entertainment and Food should be good and more options."

Pros: "Food for economy was great. Entertainment system great."
Cons: "Left half hour late."

Pros: "Food was fine. Everything was run efficiently. I have no complaints."

Pros: "The vegetarian food was excellent every time."
Cons: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."

Pros: "Great food, service, and timeliness."
Cons: "I wish the seats were more comfortable for such a long flight."

Cons: "Indian vegetarian meal was not great"

Cons: "There was no toiletries and slippers. Snacks should be given timely. It should not ask for it."

Pros: "Passengers was good."
Cons: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"

Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"

Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"

Pros: "Great service from the flight attendants."

Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Cons: "None"

Cons: "Hardly any Indian movies for 15 hours flight. Other flights have more options. Pl aying games was terrible without a handset. Seats are cramped. There was 2 fruits for an Indian vegetarian option and when we asked how come there is no desert they say that is the option which is comes with."

Pros: "They are very Harsh, There was no service at all."
Cons: "Airhostess response is very poor."

Pros: "very comfortable."

Pros: "Offering excellent services to handicapped passengers proactively"
Cons: "After landing in Hong Kong the local airport services to the disabled need better organisation/communication. They claimed that the SFO Cathay Pacific check-in staff had not included me in the list of wheel-chair requesters while I knew that the opposite was true"

Pros: "What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise."
Cons: "There was quite a delay, which was a shame."

Pros: "Decent crew"
Cons: "Bad food"

Pros: "Overall was Ok"
Cons: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."

Pros: "Service at every step and level."
Cons: "Nothing."

Pros: "professional cabin staff & food selection"
Cons: "middle seat because could not book in advance"

Cons: "unable to move around, seat was stiff, stuffy in the rear of the plane,"

Pros: "Got me from point A to point B"
Cons: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"

Cons: "Quality of the veg food.requires improvement."

Pros: "Cathy service"
Cons: "Amazing"

Pros: "Nice crew. Economy seats ok."
Cons: "Really bad food. Ran out of noodles for breakfast and had the worst 'eggs""

Pros: "Hospitality was good. PRO was excellent."
Cons: "Jain Vegetarian Food was not satisfactory. It requires improvement."

Cons: "Seat didn't recline"

Pros: "Seat was good."
Cons: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"

Pros: "The crew members treated me well."
Cons: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."

Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."

Cons: "Hindi movies not that many choices."

Pros: "All as expected - no surprises"

Pros: "Entertainment system"
Cons: "The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight."

Pros: "Excellent crew service, comfortable seats."
Cons: "A little difficult to understand the announcement in English."

Pros: "Better hindu veg meal"
Cons: "Leg room"

Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."

Pros: "The crew and staff were generally friendly and the food was fine."
Cons: "For the first time in thirteen years traveling with my guitar, I was forced to check in my guitar, potentially in violation of the US Department of Transportation's rule on musical instruments. While my guitar thankfully arrived in good condition, this caused an unnecessary amount of stress in my 24 total hours of travel. I'd highly advise Cathay Pacific to revise their inflexible stance towards musical instruments, as many passengers brought carry-on bags which were much larger than my guitar in its case."

Pros: "The food"
Cons: "seat did not recline."

Pros: "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Cons: "n/a"

Pros: "The crew was very nice and helpful."
Cons: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."

Pros: "Crew was very friendly and attentive, movie and tv options were great."
Cons: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."

Pros: "Absolutely:$"

Pros: "The crew is totally unprofessional and uptight"
Cons: "A more professional and well trained crew"

Pros: "On time. Good service"
Cons: "More leg room"

Pros: "Crew was great."
Cons: "We didn’t appreciate the delay."

Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."

Pros: "comfort is alright"
Cons: "no entertainment not even music"

Pros: "Crew is nice"
Cons: "Older plane and seating. Boarding not great in SG. Food marginal."

Pros: "Boarding was quick and efficient."
Cons: "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."

Cons: "No movies in thePR301"

Pros: "Japan is so nice and clean. People were very helpful. Good food."
Cons: "During my Manila 8 hour layover, someone forced tonight unlock my luggage, opened some gifts inside( canned candies) envelope containing money and gifts. At this point while writing this review, im not finish unpacking and will continue to check next day to make sure im not missing anything else."

Pros: "the people"
Cons: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."

Pros: "The crew and staff"
Cons: "I liked everything. This is a great airline"

Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."

Pros: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Cons: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."

Pros: "Decent video choices but not great; decent checkin process"
Cons: "No leg room. Bad food."

Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"

Pros: "The comfort of the cabin and the service from the crew was superb."
Cons: "Nothing"

Pros: "It's an old aircraft so we were given a personal ipad each passenger which is so good! We were emailed for flight time changed but didn't know our aircraft was changed too so our reserve seats were gone too."
Cons: "Food is very dull. Our flight coming in and out were both delayed."

Pros: "It landed safely."
Cons: "It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty."

Pros: "I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!"
Cons: "It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability."

Pros: "The prompt boarding and courteous staff."
Cons: "Nothing!"

Pros: "Entertainment"
Cons: "Super delayed flight was delayed about 4hours, but is understandable due to storms."

Pros: "The boarding was on time and it was a smooth landing."

Pros: "the airline crew were very accommodating to get the family seated together when everybody were boarded."

Pros: "The overall price of the airline tickets."
Cons: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"

Cons: "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."

Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"

Cons: "It was fine."

Pros: "Food was excellent!"

Cons: "I'm 6'2" and just barely fit into my seat. Two inches taller and I wouldn't have fit at all. I know they're marketed towards a primarily Asian audience, and the plane was totally full, but don't expect to be comfortable if you're bigger than 6'."

Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"

Pros: "Food quality ,presentation and taste has improved a lot!!"
Cons: "It's not exactly that i didn't like... It's just that there's still room for improvement with the crew service."

Pros: "comfortable plane, nice crew, on time"

Pros: "HNL to MNL - cost me 10hrs of my precious time as the plane was diverted to Clatk International Airport. MNL to SING - flight was delayed for an hour. SING to MNL - status update from PAL indicated our flight was changed from 10:30 to 11:30 therefore my connecting flight to HNL as well as arrival time has also changed. VERY POOR PAL AIRPORT FACILITY FOR HAVJNG ONLY ONE WORKING RESTROOM FOR THE WHOLE TERMINAL! With flights getting delayed people are anxious and frustrated. There are no place to relaxed and calm down. Staff are everywhere standing and glaring so as the other passenger. Worst airport ever!"
Cons: "See above!"

Pros: "Few passengers during the flight."
Cons: "They served meal an hour after the take off. Then another meal an hour before landing. I was starving. Some stewardess are not friendly. One stewardess spilled water on me and she didn't even say sorry."

Pros: "Quiet, food was good Good seating organization for separating family with babies and single person. I enjoyed my flight very much."

Pros: "The crew was pleasant."
Cons: "For an international flight to not have individual monitors is very unappealing. The expectation is that we're to use our own individual mobile devices and yet no one informs passengers ahead of time that this particular airplane has no monitors so you should download the app. Then if we did manage to have the app, there are no USB or plugs to allow passengers to charge their devices in order to use the app?! Makes no sense. This flight (PR 102 MNL-LAX) was also terrible due to the fact that it was delayed more than 1hr 45 mins. I know several passengers that missed connecting flights upon arrival to LAX. When we finally landed at 8:51 pm (orig 7 pm), we were held on the plane and finally able to deplane at 9:30 PM. During the time waiting, the power (air, lights, etc) were turned off so we were essentially sitting/standing in darkness for approximately 30 mins. Then baggage wasn't unloaded until almost 10:45 pm. All the passengers were standing around waiting for their luggage for an extremely long time."

Pros: "The crew was friendly."
Cons: "Boarding took too long, overhead compartment to small"

Pros: "Service A+"

Cons: "My partner and I took two flights on Philippine Airlines, one International and one within regions and both were delayed on the tarmac and both times the flights were delayed due to a back-up of other flights leaving. Our International flight spent two entire hours sitting on the tarmac before take-off and we waited over a half hour on the inter-regional flight which made us almost miss our land transfer. I realize the Manila airport is busy, but in speaking with many others, it seems as though this is a fairly common occurrence. I don't understand why you are not able to know ahead of time how many planes are scheduled for take-off at any given time."

Pros: "Nothing"
Cons: "I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again"

Pros: "Oh PAL...how could you have gone so low. Flight delayed by at least an hour, waiting time painful. Worst before and during. I am so embarrassed to share my experience with friends. Food bland. Unappetizing. Bread chewy, fruit a little bit on the overripe side.I chose Bicol express. Disappointed.Just mostly grizzly meat that got stuck between my teeth. Plane smelled of urine as we got in. Table was hanging, unscrewed. Entertainment, dismal! Tv near seat was not working, watched a distant tvcwith intermittent sound."
Cons: "Not full, able to stretch."

Pros: "Flight attendent was great."
Cons: "Late. Late. Late. Late sucks."

Pros: "Nothing."
Cons: "Both their International Flights and domestic flights are very poor. My flight from Honolulu to Manila was delayed also my domestic flight to Coron, Palawan. My wife"s Philippine Airline flight from Honolulu to Manila on Jan. 21 (Flight PR 101) was cancelled without prior notice. I was only notified by my online booking company- Airfare.com 2 days before scheduled flight and scrambled to find another flight for her. This has been an on going proceedure by Philippine Airlines if they dont have enought passengers for their scheduled flights. It has also happened to many of our friends in Honolulu, Hawaii. If you dont want to ruin your business do not cater for this airline anymore."

Pros: "Excellent service"
Cons: "Flight delayed 4 hours"

Cons: "No entertainment at all."

Pros: "The pilot was awesome."

Pros: "The flights on PAL are cheaper than most, so if you are on a budget, this is for you. Also the crew is pretty nice overall."
Cons: "There is no entertainment on the flight unless you buy it. And even then, you have to watch it on your phone. So unless you sleep a lot or have your own stuff to read or watch, forget it! Some of the bathrooms are not well kept and on one plane, the mirror was cracked...it looked like a public park restroom. Crew is nice. PAL's customer service line, not so much. Side note, bring pesos for your layover in Manila because the international terminal vendors take cash only, and there are no money exchanges or ATMs."