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$25 per day charge for internet use and could not access from my room.
Great location and facilities. Dinner at the restaurant was one of the best we've had this trip. No internet in room. Wireless in lounges, but apparently the transmitter for the wireless only reaches the rooms nearest to reception. There were also a lot of bugs inside the hotel, but that appears to be a seasonal matter due to the extra heavy rains this year.
Beautiful setting. Good food. helpful staff
Resort manager addressed our complaints to our satisfaction. No plug provided for jacuzzi and staff unable to locate a correctly-sized spare one because housekeeping staff made themselves unavailable 24/7. Housekeeping staff stripped the room before checkout time and took all soaps away before we had our shower. Showers over bathtubs made access awkward. Reception staff did not advise us that disabled parking was available closer to the rooms.
Just loved the Hotel.We felt that we had certainly picked the best from the Resort ones.Each day we went out into the heat it was wonderful to come home to such a lovely welcoming hotel..Breakfast were beautiful, staff so helpful.Couldn't fault it....Because it is expensive in this area it is wise to get a good offer.Resort has a 20 minute shuttle bus to all of the Hotels.....A bbq at the Pioneer Hotel was our favourite with a great singer each night about 8pm.We were upgraded to a Spa room as it was our Ruby Anniversary.So was wonderful to arrive with this and a bottle of Champs on Ice complimentary,,,,,,,,spoilt .Uluru was wonderful, every Australian should go. Can't believe we took so long to get there, great experience
We stayed in a room with a view of Uluru.. It was fantastic. Having to wait for our room for checkin.
Rooms were clean and a good size. Housekeeping was tip top. The black flys were very annoying and difficult to get away from.
Lovely pool area, great landscaping with native plants. Comfortable room. Restaurant staff pleasant and efficient. Delicious food - though alcohol very expensive. Reception staff quite distant and cool. The air conditioner was odd - came on when you left the room and off when you inserted your key on return making for over-warm nights. Internet only available in the foyer and expensive. Whole resort owned by the one company so no competition and everything very expensive. A room service plate was on the patio outside the room next to us when we arrived - and was still there three days later even though I had reported it to one of the staff.the second day.
The location to ayres rock This is one very expencive chain of hotels all the hotels in ayres rock are owned by one company so thay have got you where thay want you pay or go hungry pay or die if thurst.got yah
Excellent views of Uluru. Good hotel rooms. Facility, compared to rooms, could do with some renovation to bring it into the 21st century.
The hotel gardens were great and appropriate for central Australia. They made the hotel more private.
Location Quality of tours Room was not properly cleaned, patio was a disgrace - needed power washed, paint, decent furniture
The hotel is well located, and provides a good range of facilities, and overall we enjoyed our brief stay. The accommodation is spread over a fairly wide area, so some walking between restaurant or bar and your room is required. The whole resort is eye-wateringly expensive, but the Desert Gardens seems to offer the best balance between price and quality, and the extra cost of a room with a view of the Rock was well worth it. Rather indifferent staff compared to almost every other hotel we have stayed at in Australia.
Convenient and homey and it met our group's needs.
The size of the rooms, the location, the Check in was a nightmare. It was a bad time with two flights and several buses arriving at once but we had to wait 2hrs for our room to be ready even though we only arrived 15minutes prior to the checkin time. The desk was understaffed for influxes like that, and at a location where the hotel owns the whole town and would definitely be aware of arrivals I did not see that as an acceptable standard.
The Apartment was to the standard expected.
Being able to prepare food Friendly staff at check in and check out Uncomfortable couch - it is a sofa bed but uncomfortable to sit on
The location is great, near Uluru and Kata Tjuta, our main destinations. Great that we could use the facilities in the whole resort - pools, restaurants etc and charge meals to the room. The ability to cook since this was an apartment rather than a hotel room.
Family comfort Nothing
Nothing. Beds were uncomfortable bunk beds. Shower was filthy with mold on tiles. Toilet stopped up after single use. Young, poorly trained staff. I get that we're a captive audience but 270 AUD a night for a room with bunk beds is just highway robbery, however you look at it.
Staff was good. There are only about five hotels in the area, so there is not much competition. So you're going to pay a lot more than you would in other cities.
In one sense, it is very good, that construction and development is prohibited any further in the Uluru area, for conserving sacred Anangu land. On the other hand, it makes for a captive consumer segment, with the Pioneer lodge dormitories the only affordable option under 40 dollars in the Ayer's Rock resort complex. Everything is basic. A/C was definitely appreciated. The December rains caused flooding all over the resort. The staff was always helpful and friendly. Grocery store nearby was very convenient.