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Clean, breakfast was good The male breakfast attendant wasn't friendly , sort of rude
Glass on picture frame was broken, lamp shade was torn and broken, tv remote did not work, beds were very uncomfortable. Teenagers were running up and down the hall around 1:00 in the morning, knocking on our door.
Staff were very kind and accommodating to my and my family's needs. Both hotel employe were especially thoughtful and attentive throughout our stay.
Clean, nice, safe. NO
MANAGEMENT AND STAFF OUTSTANDING
The hotel staff was very friendly. They were very helpful and attentive. The second day of my stay the water was not very hot, luke warm at best. The staff offered to let me shower in a different room.
The staff was super nice loved them I will be back N/A
Location was great. Easy to find. Not really.
Styling, roominess, amenities. I felt it was a little pricey for a somewhat remote location.
Close to the ballpark and resturants.. Very clean and complematory breakfast.. Very small parking lot!
It was close to my family. The water presure and the gas leak smell out side my room. Had to smell it coming and going and never was asked if i wanted to move.
Location. Close to the hospital Very poor room design. I could not sleep b/c the outer curtain on the window did not close completely. The inner sheer curtain was the only barrier b/w the window and the room. All the outside lights and traffic lights shined into my room at night.
I'm comfortable with the location. I don't like that it's next to an empty old shack.
The rooms were nicer than many that I have stayed in when in Las Vegas. The staff were all friendly and welcoming. The restaurant choices were limited - a sports bar, a steak house, a "cafe" with food that hat been sitting forever, and the grossly overpriced buffet. Unless one likes king crab legs (which we don't), the rest of the food was mediocre quality. I've had much better food at my local Luby's for 1/4 of the cost. There is really no where else to go around the casino to eat.
The location, the view from our room, the quiet, well-appointed room, free parking, extensive free breakfast buffet! Front desk staff could be more welcoming.
Nice access to riverfront, good access to downtown, easy to get to the non traffic side of LSU campus. Staff was friendly. Investors in this hotel have apparently decided to mine this property and get what they can out of it without putting anything back. The rooms need updating badly, decor is old, beds old, carpet stained and torn. No HD TVs, old decor, dingy. You can tell it was a once proud property that is now just playing it out till the end. It will soon be another victim of poor ownership, poor management and lack of foresight. Its on a train track, so you will get a nice wake up call every morning.
Location was convenient Room smelled like cigarettes even though it was "smoke free." I have asthma and there was nothing they could do about it. Not to mention there was cigarette burns on the bedside table and in the curtains. The Internet was extremely slow and the TV was at least 15 years old.
Price Not a variety of slot machines
I liked how the staff was accommodating and upgraded us when our room reeked of smoke and was dirty. Our room was disgusting. For the high price I paid to stay there, it was filthy. Our room was almost unbearable with the smoke smell. The bathrooms were gross and needed a deep cleaning. The bathroom floor was also sticky. The breakfast was two thumbs down. The hallways and common areas were just below par. Overall cleanliness was terrible.
Nothing Poor quality
The staff was friendly and helpful The place was gross. Just dirty everywhere. Our room had stains on the walls and furniture. The bathroom was moldy and nasty with other folks hairs of all kinds, stains all over the bathroom, dust on the Kleenex box and hair dryer that also had hairs on it. Hairs on the "clean" towels. Broken light fixtures with the broken piece just leaning against the wall. The bathroom door handle was disgusting, stained with splashes of something and sticky. The shower was nasty with mold, hair, and lime rust all over the shower head. The popcorn ceiling was splotched with darkness from being a smoking room in the past. Pieces missing of furniture. The stand alone chair was covered in stains.
Gated parking. There must have been a group of 40-50 individuals crowded around the front entrance while checking in, cars parked blocking traffic waiting to pick up employees. Later in evening, cops were called to break up the crowd. The employees seemed to have zero leadership and were there for a paycheck, when questions where asked to them the answers were short and rude. Once checked in, bathroom was dirty, hair and used dental floss on walls, mold appears to be around the top base of showers.
Nothing The smell of this hotel is horrendous. When you enter the lobby, there is a smell that attacks your nostrils. This place needs a thorough cleaning and an overall update. The staff is lazy and always have to be searched for. They sit around and chat as if they have not work to do. Security is a joke. I would never stay here again.
Location and friendly staff Needs updating
Never, ever again! Dirty, gross smells, dirty sheets. Just ew!
The bed was very comfortable. Modern stylish design. New development around the hotel. Service. Food/drink prices. Breakfast buffet was sub standard and greatly overpriced. Nothing within safe walking distance.
Some of the hotel staff was very friendly. The first girl I spoke to acted as if it was a burden to answer any of my questions. I just thought id be getting more for a "superior suite." The room was an hour and a half late getting ready, I was nearly late to my friends wedding because of it. Overall experience was not impressed
The hotel décor/beautiful! This is very minor, but hearing local traffic...
Design of Hotel, breakfast, clean rooms ELEVATORS...too few...too slow.
The hotel staff is very knowledgeable and friendly. The service is impeccable. We specially like the morning made to order breakfast and the evening reception which brought a relaxing atmosphere to our stay at the Embassy Suite in Baton Rouge. I will be traveling to NY and would like to stay at the Embassy Suites but the price is prohibitive.
This property is older and in need of updating ,...was slightly disappointed, ...would rate it a B- or C property at best,...however,...staff was great...I would not return or recommend against other hotel options in the market...I think Hilton corporate QC might be embarrassed by this property.
Price was good. We've stayed there many times in the past and it has become a little rundown. Toilets didn't flush well. Rooms smelled dank and moldy.
the BF and room size Front desk staff was not helpful. I had to fly in an AM flight to the town and sent this info to hotel as I know that normal check-in is noon or after. Despite of the fact that many rooms were empty when I was trying to check in (10 AM) the staff said no rooms are ready! it was till 4pm when a room was ready!!
Great breakfast buffet, big room, afternoon drinks/snacks were great and nice staff No towels upon arrival. Had to call for hair dryer. Phones in room were broken. Elevators are very slow!
Wonderful breakfast. Staff was very nice. Room was nice and spacious. The kids were running rampant all through the hotel. On every floor there was stomping, room doors being slammed. Kids turning flips on the couches and chairs in the atrium. Never seen anything like it at a hotel before. A security guard need to be hired to run the kids back to their rooms while their parent drink or swim. Total chaos until late at night. We couldn't get a good nights sleep for all the noise. The hotel in itself is very nice and I would stay there again if there was some kind of control and peace and quiet. Embassy suites are always a favorite of ours.
The bedsheets and towels were very comfy and clean. We needed a small crib for our infant but when we called, they told us they had ran out. It would be nice that they have more.
the size of the rooms, rooms are musky smelling the mattress on the sofa is unusable, no free wireless in room, breakfast line was 45 min suggest you add more staff to help with breakfast
Very clean and comfortable , staff was very helpful
The rooms were clean with attractive, fresh decor and the breakfast buffet was excellent. The rooms were rather small.
great downtown Baton Rouge location My room had no cold water, only hot. And the buttons did not work on the telephone.
The maintainable crew was amazing and deserve a raise The room was to small for the money I paid
Loved the location, ease of getting around downtown BR, Live after Five was awesome. Need new pillows. Had a great time.
The room was impeccable. The front desk, maid, luggage handler, and all phone reps were beyond friendly. I wish I had gotten their names for praise to the managers. Especially considering how busy they must of have been for the holiday, they went above and beyond. The view from our room (river) was perfect and the fireworks show from the pool deck gave me chills! The restaurant staff... Let's see. I placed a breakfast order to go about an hour before they stopped serving on July 4. All staff was wonderful, and I have no complaints. They went above and beyond. While the food was good (lacking much flavor, but cooked okay), the service got them a 30% tip on a to go order. On July 5, I dined alone and ordered the buffet. My 'server' must have partied a bit too hard the night before. All she served me - without me having to ask - was the check, which she brought as soon as I got my food, right after I had to ask for my first water a second time. The buffet had a nice spread, but I guess she assumed that since she didn't have to serve my food, I wouldn't need service at all. I had to ask for refills twice more. She got a 10% tip, and I should have just given that directly to the busser. I was confused about the pool. They gave all of these rules about passes for guests, with it being the 4th. So, I followed the rules and turned 4 people away (my parents and their two out of town friends) from watching with us at the pool. During the show, we were surrounded by loud, obnoxious people NOT WEARING THE 'REQUIRED' WRIST BANDS. if they're going to set restrictions, they should stick to them. Obviously those who don't follow, will also tend to be disrespectful to those around them. Also, not the hotel's fault, I blame parents... The kids were in the pool ALL DAY splashing everyone. I know my mom wouldn't have stood for that. And maybe they should have someone by the pool making sure that all guests can enjoy the amenities, rather than just the children and the parents who used the pool as included childcare. Also, I found out later that the free buffet that was to be for paying guests was in the lobby and the staff said free food from 7-9. We all assumed it was by the pool since the wrist bands were for the pool area. So, we missed out on that and paid for the pool deck food, which was okay.
Really great on the first night. We had the pool to ourselves. It got a bit crowded after that but understandably since it was the holiday weekend. Overall a good place to stay --- but I found the city itself a little depressing! Overall a good place to stay --- but I found the city itself a little depressing!
Comfortable beds, friendly staff. Clean rooms and great location. No complaints.
The breakfast was disappointing.
I usally don't like to stay on any floor except the ground floor, unless I am on the beach. Baton Rouge is originally my Home and to be above parts of a city thay in just 2 years, grow so much, I really enjoyed the stay in your Motel. The breakfast bar was ample exept for bacon..you gotta have bacon...but the sausage was very good.All other items in the bar were excellant. I will book this place and recommend it to anyone . Thank you once again for a awesome trip home... Gotta have "BACON" on the breakfast bar..Everything else was really good.
Clean, friendly staff, good location, reasonable rates. The pool is a little small, but did not affect our trip. Overall, one of the best 3 star class hotels I've stayed in.
Spacious, clean, modern room. Comfortable bed, friendly staff. Overall good value for money. Breakfast was disappointing.
The staff was cheerful and accommodating. Love the pancake machine, perfect every time. Peanut butter, please
The hotel and our room was clean Bathroom had no shower pressure and the tub controls fell on the tub bottom. The breakfast at the hotel was very slim
Reasonable price Walls are a bit thin.
The staff is always very friendly and helpful. The rooms are clean. Nothing
Free breakfast n dinner also 3 free drinks for happy hour Tons of kids on Saturday running all over the hotel
We stay at the Drury in BR often. The staff are excellent and very friendly. The free food, drinks, hot tub and pool are wonderful! The decor is gorgeous and more representative of a higher priced hotel! It's family friendly and a great value for your money!
Rooms facing outside . Very noisy. No privacy at all.
This hotel has everything in your room that you need. A microwave is a necessity in hotels. We enjoyed our stay. Wished we could have stayed longer but work called. I would recommend la Quinta Inn to all my friends.
Great WiFi connection. Breakfast. Good cable TV. Comfortable bed. Great size desk in the room. Restaurants within walking distance Good location NA
The location was great. It was very close to many amenities, and was easy to find. I book long in advance for a king room, got there and there were no (non-smoking) king rooms available, I had to take a double room. My wife and I had to sleep in separate beds because they were too small to fit us both. Not cool!
The staff was great very friendly and helpful Bathroom wasn't clean however they did change the room for us with no problem
Customer service N/a
Absolutely nothing. We tried 3 other rooms before we finally got one that was actually guest ready. The first room we received the card lock on the door was messed up so we couldn't get it. The second room had not been cleaned and it was completely trashed. The third room we had problems with door as well and once we got in it hadn't been cleaned either. The 4th was cleaned and the door worked but smelled like smoke. And during all of those problems the clerk acted like it was completely our fault.
Staff AC didn't cool well and the breakfast was lacking
The front desk personnel was very helpful and quickly to accommodate the customer. The night manager was wonderful. It could use a face-lift after the great flood.
Convenient location, easy to find off the highway. Bed very comfortable. Nice shower. Also liked the two separate sink areas for coffee and bathroom. I just looked at my bank statement and it appears that I was over-charged. There was no receipt when checking out and It did take a while to check out. I was expecting the total to be $115 with tax, but I see an EXTRA $15.00 was charged!? We did not have any incidentals and we didn't even have a key to the room because of a recent storm that broke the key system.
Very friendly staff AC in room didn't work. Room was suffocatingly hot. Staff said it was normal and basically said tough luck.
Can't check in late. Phones not working. Staff nice but incompetent. Rooms are updated ok with nice decor and large tv. Huge mall across the street. Many restaurants across the street. Last time there was a wasp nest inside my room. This time it was just not very clean and key didn't work when I moved in room. Couldn't add on a day to my Rez I had to start my Rez over completely. Computers go down at 2 am CST so u can't check in after that. Front doors locked and no one can check in. Even if you get them to open door. They cancel your room. And "close the books" Can't check in late. Phones not working. Staff nice but incompetent. Rooms are updated ok with nice decor and large tv. Huge mall across the street. Many restaurants across the street. Last time there was a wasp nest inside my room. This time it was just not very clean when I moved in room.
Clean Room The toilet in our room did not flush. Needed new valve and flapper. Told front desk three times about it but nothing was done. Facility is getting a little dated and it appears they are not maintaining it very well.
Very clean, modern. Prompt and friendly service. No breakfast included, and food is pricey. No complimentary toiletries. I forgot a comb, and they didn't have any. There are other toiletries for sale.
The staff was great!!
For the price you pay breakfast should be free.
Very close to I10 Easy to get downtown No breakfast
Location was not terrible. Dirty, shower did not drain, not taken care of, out dated, and One of the worst Marriott properties I've ever stayed at.
The décor was awesome, food was well prepared and nice place to have an after dinner cocktail. All the lighting options in the room were WONDERFUL as well as the places to plug in chargers, etc were convenient and easy to access. I have travelled ALOT and these items are some of the best I've seen anywhere. The room floor was dirty, needed mopping, shower didn't drain well.
The location was great! Rooms were big and the bathroom was roomy. There were renovations going on which I was not told about when I called the hotel the day before to confirm my reservation. The outdoor renovations were "closed" down around 5pm so noise wasn't a problem. The problem was that they were updating some kind of wiring inside the hotel and there were wires hanging from the ceiling on my floor in lots of places, ceiling dust and wood was also all over the floor. This gave the whole interior a dirty, dusty smell and look. I may return once all of the renovations are complete, but I felt that the staff should have given me the renovation information so that I could have made the decision to stay there or not!
The location was convenient. The staff was unorganized and clearly did not communicate. The room was filthy.
Very clean room with a thoughtful layout. nothing
Lots of room for the 4 of us! Loved staying here and will definitely stay again. Everything was great, no complaints.
Very good location for getting around the Baton Rouge area. Nice hotel with nice facilities, including a workout facility. The breakfast was a nice touch with eggs cooked to order. Although it is not a 5 star hotel, it really served its purpose well. Roof top A/C system was loud and noticeable in the room.
The bed was hard as a rock, the pillows to soft our room was facing the Main Street close to the interstate. Very noisy.
The King Suite was wonderful in every way. Great place and would definately stay again.
Regardless of what they say, their air conditioners are preset at 85 degrees and are on a timer to automatically reset to 85 degrees after a certain time. We checked in and turned our a/c down so it would be comfortable when we returned from our concert. When we returned at 130 am, it was reset back and was 85 degrees in the room. Miserably hot for sleeping. I turned it down again and by 7am it was already reset back to 85 degrees and the room temperature was rising yet again. When I confronted the front desk upon check out, they said it's because the a\c freezes up. A thermostat has to be programmed to do that. When an a/c freezes up, it doesn't blow cool air and just gets hotter. This was not the case. Will not be staying here again.
- Convenient location - Small rooms - Uncomfortable furniture - Poor wireless coverage
Room location staff
we loved how big the rooms were.
For what I was there for, I enjoyed everything there was to enjoy. Pool, bar, restaurant close by
Our suite was really nice and fairly large. The pool was super clean and very inviting. Great value. We wouldn't hesitate to book this hotel in the future. We had only one minor problem. Our thermostat had an issue but after lowering it to 62°, the A/C worked fine.
Arrived late. Front Desk Clerk on a personal phone call. Waited 15 Minutes to be checked-in. Room felt cramped, weird layout. Sheets didn't fit the bed had to fix it throughout the night. Room service came early while we were still n the room. Asked if they could come back later. When we returned at 11:30 pm the room was still untouched. Ran out to toilet paper, had to go the the desk to request fresh towels and coffee. Not at all what I am used to with Hilton properties.
I love the comfort and appearance of the room. Front desk person was very friendly and helpful Closing of pool was too early for the weekend
The staff was super friendly. The room and facility were very clean. Appreciate the effort to be green with the divided trash cans though a liner in the"trash" side would be nice. Restaurant prices were high for what you get. The pool is very small.
The staff was all very friendly and welcoming. The food was not good. The breakfast buffet was cold, out of several items. In Room dining menu had items on the menu that weren't available in the kitchen. The kitchen and bar were closed on Saturday night, 1/28/17 bc "the chef had a personal emergency". That sounds like a missed opportunity for revenue as well as services to the guests.
We travelled all over the north east and payed hundreds of dollars on hotels (one was $800 for two nights) this hotel beat all of them in price and luxury! Perfect size safe and BEAUTIFUL rooms. Happiest I've ever been spending money on a room.
Friendly staff, very accommodating I was pleased with it all
great location would've been nice to have a free breakfast
The maids are way to loud in the morning in the halls... No everyone wants up by 9 am
This guest did not leave comments about this hotel.
Comfortable room No
it was close to where i had go. no
N/a The tub had built up mold
Friendly staff The ac unit in the room did not work well. Room was warm at night, 2nd night the ac unit shut off itself and room was hot.
I don't know recall her name (Customer Service Representative). When I checked into the hotel this employee possesses a strong vocabulary and excels in effective in interpersonal communications.
My only problem was that they charged for breakfast.
The staff was very hospitable. The staff was very helpful and knowledgeable. The firm mattress.
It was an excellent location for my business needs. The beds were very comfortable. Then room was very clean. It did not offer a free continental breakfast. The tv didn't work. I couldn't figure out how to reset the time on the clock.
The location was exactly what I was looking for in the right area close to everything. I appreciated the king suite but I got a room for a handicap person. I'm six feet tall and having to stoop down to take a shower was not very practical. Like I said I liked the room but in the future they should ask if a handicap would be ok.
It's in close proximity to SU and the airport. It also utilizes the Marriott app for easy remote check-in/out. A great hotel for quick-stays. The complimentary breakfast could be more appealing.
Cleanliness! Rooms & public areas were well kept, attractive & welcoming. Personnel were friendly & helpful. Walls very thin...could hear plumbing in other rooms.