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Excellent location & value for money. Top class restaurant. Very helpful staff. Room & bathroom clean powerful shower. Efficient laundry service large selection of breakfast food. The decor is a little tired for a 5* hotel
very nice hotel, near town centre, food, kindness of staff, charming decor and rooms air condition - to strong
This is a wonderful hotel! The rooms are stunning and the service excellent. The breakfast buffet is lovely. It rained our entire stay and it was a pleasure to spend this time in our cosy hotel room.
The rooms were large and the view of the Tatra Mountains from our rooms were great. It was like being in a treehouse. My husband & daughter also enjoyed the pool. I especially liked the crepes at the breakfast buffet. It was very difficults to find the hotel driving.
A very comfortable hotel with great location and nice, really nice people, working there.
Everything was first rate
The room was excellent. The windows overlooked the Tatra Mountains on the fifth floor with its own fireplace. The staff was superb and went beyond the call of duty everytime.
Excellent breakfast,very helpful staff.
The staff were superb. I personally thanked them for their great help and excellent service. Even though it is common in easern europe to pay extra for facilities I was surprised that th litwor (4 star) tried to charge 25zl for using sauna and steam room per person per day. I kindly explained that as a 4 star hotel the customer expects 4 star facilities as a given. The staff were extremly understanding and let us use all the facilities for free. Maybe litwor will change their mind on this
Fantastic breakfast, central location Money, money, money. One might rightly say that the only thing that counts there is money - I was asked to pay my room immediately on arrival (two children and five huge bags had to wait), I had to pay the parking twice (on arrival and when leaving), which I did because was too tired to fight. Please do not move any bottle (water or other) in the room because they will make you pay as well even if the bottle was not opened but just moved 25cm farther.
Decor and room was fantastic
The grand splendour and comfort Only the fact that they are building another Villa Marilor next door so the whole place resembled a building site.
Spa facilities and breakfast selection It was all ok
Excellent breakfast ten out of ten Hotel dated - Reception staff a bit odd
This is a great place to stay. The staff was very helpful. The rooms are very nice. It is a 5 minute walk to the main street.
Great atmosphere, beautiful building, helpful staff Language skills of staff are very "basic"
spacious room and fantastic breakfast. very luxurious hotel and fantastic value for money poor english spoken by the room service staff and receptionist was not very helpfull even in her native language. some building works going on nearby
The hotel is very old fashioned and does not qualify for 5 star in my mind.
the rooms were large and comfortable there were no internet facilities
Absolutely everything, well deserved 5 stars. The fridge did not work but it was cold outside, so I used the balcony as a fridge.
excellent buffet breakfast,good swimming pool no tea or coffee facilities in the bedrooms
Absolutely excellent hotel. Wonderful breakfast.
Location - far enough away from the touristy centre, so not noisy, but close enough to make tourism easy. Good restaurants in hotel. Nice fountain. Other people will appreciate the spa - but we didn't use it.
The breakfasts were excellent, the staff attentive and kind.
It;s a beautiful holtel. The food was good and the location convenient while not being right in the center of things. The staff were not as helpful as we had expected. They did not help with arrangements for tours and things, and a major activity we had booked through their tour group was cancelled due to werather but we were not told until we asked about it. It advertises being next tothe Tatras National Park, but that is not quite accurate. It is close to the park, but not well marked.-
proximity to the mountain nature park.
In general we enjoy very much our stay in your hotel, the reception staff was very helpfull, breakfast and staff impressed me very much. My compliment to them. Dinner restaurant , food great, but staff need to improve services .
Everything was perfect. The hotel is in a great location, quiet and perfect location. Breakfast was perfect, a lot of choice. Everything at the hotel was perfect.
kindness of the staff, the location, the breakfast! the thalago center was noisy because a lot of children
everything no english speaking tv
Very clean hotel, very good breakfast, within walking distance to everything I wanted to see Some building work was carried out at the time outside (front facade covered) made hotel a bit difficult to find and a bit noisy from 7am. But was offered 5% discount
Friendly staff and good location on the main street of Krupowki in Zakopane and good value for money.
Excellent location at the end of the main street. Our room was very spacious with a lovely large bathroom. Clean and comfortable with free wifi and a free safe. No noise despite the location. Excellent hotel. Basic breakfast was ok but no toaster was a disappointment.
Super Location at main Zakopane street! To find hotel, cause Krupowki is closed for cars and there is no traffic indicator to find it. And of course small parking
Breakfast room was delightful and buffet very good. Everything was new and spiffy and rooms were quiet. It was a little hard to find -- address was on the main street, door was just off the main street. Also quite alot of stairs and no lift. Not a deal breaker for us, but might be for some.
There is a good swimming pool. Cleanliness of children play room was poor.
Excellent facilities, great location, helpful staff, excellent breakfast. n/a
extremely friendly hotel within easy walk of town centre and cable car to the mountains. a lot of children during christmas period. great for families. for romantic weekend, not as perfect.
This hotel is fantastic in every way. Definitely worth a little splurge.
locations, friendly stuff grate food realistic pricing n/a
Beautiful historic building with all the bells and whistles; spa and pool, beautiful bar with an attentive bartender, multiple cozy sitting rooms and a grand terrace. The breakfast spread was fabulous. The location a few short steps from the bus station and a quick walk to the Main Street. We loved our stay for our honeymoon and would come back here in a heartbeat.
the staff were very helpful and went to a lot of trouble to change our toom when we asked for it. the spa was excellent - very comfortable and lots of facilities. the rooms are large and comfortable. a very elegant hotel. traffic noise in a lot of the rooms as they face the road but that is a problme with the location.
Booking.com didn't forward my reservation details to the hotel, so I didn't have a room when I arrived, but thankfully the staff were very helpful & found us a very nice room - then made it up to us with a few little 'rewards'. The hotel was one of the best I've stayed in without a doubt. Elegant, comfortable & clean. The buffet breakfast was the best I've had. The only downside was that we didn't have enough time to utilise the spa facilities. Overall, an unbelievable experience!
The food in the hotel resturant was very good, with an extensive menu. The Spa and pool facilities are impressive. In the evenings, the resturant was a little cold, so to be comfortable we often took meals in the sitting area adjacent to the bar, by the fire place (nice).
Good breakfast, swimming pool, Jacuzzi and 3 saunas. Nice café next to the lobby. The air in the room was very dry making night a bit difficult.
Everything! We had a nice room with a huge balcony and a wonderful bathroom. Delicious breakfast- no matter what country you're from, you'll find something tasty for yourself. Great variety of breakfast items. Wi-fi in your room. Beautiful surroundings. Just a short walk to Krupowki- 10 minutes. No.
Location to the mountains and the main downtown area were a short walk away. It was clean and modern hotel with beautiful rooms. The breakfast was delicious and the pool and spa area were well worth using (empty each time we went).
Excellent facilities. Limited number of TV channels
Crocus is a high quality, very nice, new hotel, with good location, friendly hotel staff, absolutely comfortable and well cleaned, very tasty and varied breakfast. Crocus is mostly recommended!
Very good, new hotel, in excellent location in Zakopane and very friendly staff.
Swimming pool, jacuzzi, sauna.
Very professional staff, excellent food, lovely interior design
The meals at the hotel were excellent. The breakfast buffet was well stocked and the dinners we had were as good as you are going to get in Zakopane if not Southern Poland and reasonably priced. The rooms were a little spartan, the beds were OK but not up to the star rating of the hotel. For the rooms without shower stalls, they could use a shower curtain or glass partition to keep the floor from flooding. I'm a shower guy not a bath guy.
An excellent hotel, Quiet location, very comfortable with really good choice at breakfast. Staff were very helpful and we thought it the best hotel we have ever stayed in. Would highly recommend it for a stay.
The rooms were nicely appointed. The staff was excellent with their English. Everything was excellent.
Good value for the money. Nothing fancy, but everything you need including plenty of hot water & good water pressure in the shower. A decent breakfast buffet, & 1 thing that is great about Polish breakfasts is that you can always make yourself a sandwich to take with you while hiking, sightseeing, etc. The WiFi was almost always available in-room...I've paid more to stay at "nicer" hotels in Poland with really slow & erratic internet access. There is a very nice & recommended karczma nearby (Karczma Sopa) if you don't feel like walking all the way back into town for dinner... Just a bit far out of the center & from the bus station, about 20-25 minutes walking. Also, can be pretty noisy in the mornings...
Very clean, simple. Table tennis and Pool room. Perfect location
Close to the centre of Zakopane, comfortable and clean with a tasty breakfast and communal balcony. Free wired internet and wonderful helpful staff that came to our rescue when we left our train tickets and needed them desperately. Thankyou for your help Willa Orla ;-) As a reference, if you book a 'double room' it actually means 'twin room' (ie. two single beds). Throw in some new mattresses and the room would be lovely.
The staff were very friendly and willing to help with any queries. Good choice of foods at the breakfast. We were not able to arrive on the day we had planned due to reasons beyond our control but still had to pay for the room for the night we were not there. Maybe could have compromised as it wasn't full and wasn't peak season!
The ambience of the hotel was good, staff friendly and helpful, and facilities good. I would certainly stay there again.
good breakfast internet available parking (but too little) friendly staff booking via your website was not processed correctly fortunately there was another room available but with less comfort hotel located on very busy road dod not sleep much
Nice staff, clean rooms, good breakfast; close tho the slope Polana Szymoszkowa It's a bit far from the center. Takes 35 minutes to get there from the main bus station and about 20 minutes from Krupowki. It's ok if you come to walk, but if you want to ski, the nearest slope is only Polana Szymoszkowa (about 15 minute walk in ski boots). There is no internet in the rooms, only a computer in the hall
The ski in and ski out facility was great for the family - we went down to breakfast in our gear just wearing ski socks on our feet and then padded down to hire our boots, without needing to leave the building. The buffet breakfast had a wide choice available. The pool was a bit cold.
Good location to ski-mountine Expensive pay for car parking
I likes the view from the room. The fast elevators. Lots of space everywhere. Free internet. All of the staff except one.
The room was very nice, excellent view of the mountains. On the last morning breakfast was not brought up to the room because the card on the door knob was not taken.
Location and general facilities. Their Alpine inn across the way .....totally under-utilised and under-appreciated by guests. Buffet style food was generally good but desserts were usually awful - sweet, colourful, creamy concoctions that are meant to imitate some international standard of cuisine. Far better to stick to simple and delicious Polish cakes & cookies , of which there were sadly none. Smell of smoke on some floors despite signs given Polish guests' addiction to cigarettes. The prices for a half-decent glass of wine were extortionate for a 3 star hotel. No free tap water or water dispensers.
very close to ski slope,availability of ski lockers,beautiful views from rooms, superb breakfast. relaxed atmosphere. would have benefited from tea coffee facilities in room,local bus service was not always reliable, depended on the drivers attitude.
Everything, location, staff, facilities, restaurant and on and on
Near center, parking on site, Good Breakfest. Small Rooms, Rooms were not furnishet at high class. One room was smelly at first night. At first the reception did not find our order and told us to pay full standard rate (we payed site rate only after we showed them our reservation from the site)
A friendly atmosphere, beautiful old house, good breakfast, tolerance of dogs, quiet position near restaurants.
It was like home form home ..the staff were friendly and helpful ...you could have tea and codffee free all day long.
Good breakfast and the lounge was good because it had a piano and tv. Hot Eggs for breakfast would have been nice. Gin Bottles under the bed was poor.
The hotel has very good location. Staff was very helpful. Delicious breakfast!
There was an extensive breakfast included in the price and it was quite close to krupowki street The lady at reception when we checked in was extremely rude, even though I spoke to her in Polish and we had no problem communicating. I booked a room for three, but the third bed was not made, and the sheets on the other bed was dirty (they did change the sheet after I complained) The beds were very worn down and the bedding was old and stained. The bathroom was dirty.
Breakfast was great. Too far away from the train station by walk.
The hotel is located a few minutes walk from the main street in Zakopane. A good selection of items on the breakfast buffet. Free tea and coffee available all day and evenings. Bedrooms are quite small
Very convenient for main shopping area and within easy reach of walking opportuities.We also liked the bulding The hotel was furter from the rail/bus station than advertised. It is about 3km.
Good location, quiet but convenient to walk into main street (5 mins) Old style villa but decor tired but you could imagine how luxurious it was in tttimes past. Free parking a big bonus. Room decor tired. Our loo seat was in need of replacement, plastic and badly scratched.
Excellent and very friendly staff
Spacious apartment with secure on site parking in a good quiet location and yet close to the village center.
excelent facilities and location spacious clean rooms breakfast uninteresting and boring
Quiet, clean in fact new, self contained and very spacious. Loved the spa and sauna and the location
The rooms are very clean new and spaceious.
Staff were lovely. A very comfortable cosy place to stay. Only a short walk to town but the path go under a bridge which is very poorly lit and I wouldn't advise young girls on their own to take. Not sure if there was another route, this was the way the hotel staff directed us. Nothing to complain about.
Fantastic location, beautiful apartments, friendly and helpful staff, and within a couple of minutes walk from the main street Krupowki.
There was no wireless internet in my room
New, nice & clean. Peaceful surroundings No lift
Why would I ever now stay anywhere else? Outstanding comfort, wonderfully clean and a haven of peace, yet within 5 minutes walk of the main streets packed with shops and restaurants. A real gem in a great location to explore the mountains of southern Poland. It would also be very convenient for skiing, a short walk to the lifts and funicular railway. Breakfast started too late for the summer visitor, probably ok in winter. I understand that the start time is under review. There are great breakfast places nearby.
Excellent service, place for car, good breakfast
Friendly and cheerful staff. They did not have tourist information such as local maps, local event schedules and town issued guide books.
We loved the views from our balcony at the south side of the hotel. The balcony and the room itself was spacious, fresh and comfortable. Staff were very plesant. The buffet breakfast was uninspired. The breakfast room is awful. Why has it been sited in a stuffy underground hall when the hotel has such wonderful ground floor possibilities???!!!
Very cheap in summer season, but the facility is really good. Breakfast is also good and all crews are very kind. .
The quite big room was even equipped with a microwave oven, fridge, corkscrew, plates and cutlery (although no glasses for wine). The bed and quilt was very good (pillows might be better). Very convenient underground parking. Perfect location for trips into mountains while only 10 minutes walking to the town center. The hotel feels brand new, clean and has amazing quality-to-price ratio. The room design lacks style. The same for almost all of the hotel employees we met. In the room there are no bathroom amenities (not even a soap, not to mention a shampoo or a Kleenex). There is no tea, coffee and sugar even though there is quite a big kettle. In the bathroom there is only a shower (no bath), which made an intimate hygiene quite complicated. The weakest part of the hotel's offer is a breakfast. It is served only from 8 to 10 and when you come at 9:30 almost nothing is left to eat. Juices are undrinkable, There is no still nor sparkling water. Luckily scramble eggs, ham and bread are quite tasty. The pool is closed too early (at 21 - just when we came back from trips - so we never made it).
A very comfortable and clean hotel, large rooms with kitchenette, courteous and efficient service, private parking, pleasant breakfast, very close to the cable car, 3 minuets drive to the town's center. Rooms are not cleaned daily.
The rooms are spacious adn we layed out, with an excelent bathroom. I loved he swimming pool and sauna. The breakfast was very good, but it would be a good idea to introduce a bit more variety.
Excellent quality-price ratio. Nice swimming-pool and saunas, the breakfast was pretty good and our room wasn´t a room, it was an appartament, almost 60m2 : )
excellent location, comfortable room, garage. very poor breakfast, swimming pool with cold water running from 16 to 21, closed bar
Proved to an excellent choice for a walking/relaxing holiday. We enjoyed the breakfasts and also the added benefit of a fridge and electric kettle in the room. It was located just outside the town but within very easy walking distance. Would have appreciated a hair dryer.
The Villa was fairly close to the centre for resturants etc.also close by was a lovely swimming pool .The chair lift up the mountain was within easy reach with spectacular views Breakfast was good . We had to request a change of towels after four days ,our holiday was for eight nights and our towels were not changed for the remainder of our stay.The room was very clean when we arrived but was not cleaned for the whole of our holiday .
It was good and above my expectation.
the room was really nice. the staff was great and very helpful the breakpest was ok but nothing fancy-continental only.the hotel was 10 min walk from the main street, but it wasn't nice to walk in the evening-too dark for us.but on the second evening we just took the car and park it next to the main street and it felt much safer.
The location is far away from the town centre to be quiet but still within easy walking distance. The staff were pleasant but not intrusive. Our room was spacious, nicely furnished, warm and very pleasant with beautiful views. The bedding was attractive but a bigger quilt and bottom sheet would have been nice.
Great location, great breakfast. Manager speaks very little English, but one of her workers helped with translation.
The rooms were really nice and the views from the windows of the mountains were breathtaking The walk from the main square went under the viaduct and was poorly lit, which made it quite intimidating walking back.