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Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
The traditional standing No flat screen television in my room
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
Great value and central location. Very nice restaurant and extremely attentive staff
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
Beautifully decorated and restored hotel from the early 20th century.
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
Everything A pool would be nice
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
Good room. Good breakfast. The gym was a little small and windowless
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
A they honored your booking even though they did not have record of your service making a reservation.
Staff treated me and dog very well
Hotell staff and services No
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
Very nice staff, good location noice from other rooms, from the street
It was good to find a vintage hotel lovingly restored and in in full operation.
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
I stayed the Club room at the top flour, however no city mountain view. SPA was needed one day in advance booking. It is difficult to use for one day traveler.
Nice there were street signs all over the city pointing to the Sheraton. Price of room and in main dining room were very high. Service and prices in the cafe were very nice.
Disappointing....unkind staff, forcing the kindness. Rooms are not in accordance with the category of 5 stars taking into account that the La Meridien Lav also 5-star hotel from Starwood group. Sheraton was completely disappointed.
Very helpful staff members.
The hotel is in a fairly convenient location. The buffet breakfast offered was good.
Yes. The room was very disappointing, small, oldish and the bathroom cramped.
Food at the restaurant. Hotel staff. We had to pay addition for sauna at the Hotel. Only swimming pool and fitness was included.
The rooms were beautiful and very comfortable. Location is great-within walking distance to all sights. The food at the hotel was not great. Meals were overcooked or undercooked and Not kid friendly. Pool was too deep for kids also.
Clean rooms and a good location. During the weekend the pool is closed for cleaning reasons. Quite dissapointing if u're staying there in the weekend.
The location of the hotel is just perfect! Main square, pedestrian area, shops, coffee bars, simply everything is at the visitors easiest disposal. Everything was perfect.
The hotel is very nice, lovely big bed, nice breakfast This hotel overlooks the central square, it is very noisy not recommended for light sleepers, noise from 5 a.m. to 12 midnight
Excellent location for everything except arriving by personal car.
Hotel is situated exactly in the centre of Zagreb. Very clean and well furnished. Price reasonable. Personnel very friendly (very good English). Breakfast-very good choice of self-service bar.
Excellent location - best in the city, good breakfast, the size of the hotel guarantees a lot of privacy In the end I was chared a price bigger than the one guaranteed on this site.
Location and the staff No
The location of the hotel is excellent and some of the rroms is refurbished
Location, services and hotel staff are excellent.
location, every day cleanliness, breakfast noisy at night in the street, cold inside as window isolation is not good
the staff was always helpful and made us feel welcome in more ways than one can imagine.
Excellent service close to Zagreb, high value for money
The garden was nice, guests were nice - the heating was not working (it was very cold), restaurant was closed, the drinks had to be payed cash (even if room was paid with visa), bad quality of the beds - very noisy, dusturbing our little child (hearing from other rooms also).
A nice little pension just outside Zagreb. The staff was very gentle and the room was nice and clean.
Stuff is very friendly and the rooms were exactly as i expected.
The hotel was modern and very clean The location was a little rough, closed shops and broken pavements
Great, clean modern hotel. Very close to train station and bus station. Tramway stop right in front. Very good breakfast buffet.A bit expensive, but we wanted to spoil ourselves on the last few days of our trip.
Breakfasts :) Colour of the carpets :(
very spacious light rooms
Room, location and the breakfast No
After 7 weeks of touring Turkey and Croatia, this hotel had the best breakfast by far - saved the best till last. Even provided a breakky pack on our last morning as we had to leave before the 6.30am breakfast.
Shower head broken. Extremely expensive parking compared to room cost.
Easy to find and close to a lot of central Zagreb things The hotel should provide better instructions for parking. There are no signs indicating where the parking is and sometimes it is hard to stop at the hotel to ask where it is because the roads are so busy.
The location was perfect for us. We could easily walk around the city and the hotel was 10 mins from both the train and bus stations. The staff was helpful as well. Breakfast was extensive and delicious.
Good location, friendly staff, for a next stay in Zagreb I would return
comfort of the room
Reasonably priced, 25 minute walk from the main plaza. Really nothing to complain about.
Friendly staff Nothing
Everything was as good as 4 stars hotel requires. I liked especially free wifi. Very small remark - there was no bottle water or coffee in the room, even if the coffee machine was there. Fortunately a gas station is 200 m away so no problem in getting some stuff. for yourself.
inattention while the staff made a bill for the accomodation. The date of departure was listed incorrectly.
excellent facility, good central location
Nice size rooms, very clean, very good casino and the staff were very helpful
Helpful staff difficult to find. No airport pickup
Cleanliness of the room
Fast reception, Czech TV channel with news No reasonable Internet in room, quite high Internet price. In **** hotel it shlould be just a service
the reception is affable and pleasant in dialogue The central aircondition worked badly.The staff could not repair it.
The two rooms we stayed in had very good view. Nope. It was all good.
free internet-corner they wanted to charge more than the price from booking was, we had to talk twice to the reception supervisor to get the rate we booked!!! therefore checking your bill is essential
Spacious lobby good for gathering/meeting, nice room and size was OK, furnishings were in very good condition, nice bathroom. Hotel restaurant was a bit pricey. Only one computer in the Business Center for guest use. Air-conditioning in our room did not work.
Everything from rooms to services
very nice hotel, good value for money a 15 min tram ride from centre
Nice big rooms with big bathroom. Great Breakfast! The ladw at the reception was strange. She asked for credit card to secure the payment (which was already made on the internet!?! Then she did not really want to help to have a room with one big bed instead of 2 small beds...???
price relatively OK finally we were charged more than we have agreed due to exchange rate difference; we didn't have the option to pay in euro, and their POS didn't work, so we were forced to exchange euro to kuna at the hotel rate which was not attractive
The room is very comfortable. The position is great, near the opera house and Mimara, near the tram stop (the trams 12 and 17 in few minutes take you to the main square, Trg Jelacic). Breakfast too expensive. We did not have brakfast there, prefering two excellent bars near the hotel and the Opera House (one is named Hemingway and is very stylish).
The pool is great and the room service not bad. The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.
Location, room quality, view from Starwood preferred quest floor. -
location, location, location. The bed was extremely comfortable and luxurious and excellent tv selections in English They charged you for additional coffee from your coffee maker in your room after one use. This is a five star hotel.
Excellent services. Staff very friendly. A very comfortable room, nice view over the city, excellent gym
The staff was friendly and helpful. The restaurant was good. The spa facilities were a disappointment.
The hotel is beautiful, and the staff is very nice. Also the location is very good.
Good location, spotless room, comfortable bed Smoky lobby area, reception can get overwhelmed by groups
Relax area, gym and breakfast Cost of parking
Actually everything...! :-)
Location, room size,
big, comfortable room
Limited parking space in surrounding. Also no direction parking garage belongs yes/no to hotel.
the use of the wellbeing centre. ie pool,spa,sauna . we enjoyed our stay. However the staff were not very customer focused. particularly the girls in the spa centre.a smile goes a long way which these girls did not have.
It is a very clean and modern hotel good located if coming by car while on the main road (Zagrebacka Ut.) with large rooms and a good restaurant with a variety of a breakfast buffet. Maybe range of outdoor parking could be more.
Wonderful hotel with lots of amenities. 4 Star looking to be 5 Star for the price of 3 Star. Everything about this hotel is first class. Quite a long way from City Center
Very nice hotel, staff was excellent, clean and spacy rooms. Very easy to find The location is not very good if you're going to visit the city center but however, if you have business meeting it is excellent for that.
New,modern hotel with excellent breakfast - very comfortable if you plan to visit Samobor,Slovenia and West coast
Very professional and helpful staff. Nice pool. Good breakfast selection. Comfy rooms, with plenty of space.
Very friendly staff that were extremely accomadating. For example, our room included breakfast but we were missing it because we had an early flight so they packed it for us in the morning to take. The room was extremely clean and spacious. The location is right next to the bus station so that was convenient. It is far from the airport and while they say they have an airport shuttle, it does cost you money (about $30 bucks/120 kuna) to book so we were slightly misled. It's also a walk to get to the town center (30-45 minutes) and at night I would not advise walking back but rather get a taxi because the area closer to the bus station is slightly greasy.
In general was good.Very modern room big bathroom everything clean and friendly . The location was for my purpose well located. High parking fees for one night for Croatia and a badly damaged entrance door in my room.Normally they should not rent a room like that.
Very convenient for train and bus stations. Nice breakfast.
Location staff was not very accommodating. We had 4 pieces of luggage that no one assisted us with.
very good location, close to the railway station, bus station and to the center
This is the most friendly and helpful staff I've ever encountered in my extensive travel experiences. They always met me with a friendly smile and greeting, and were very willing to help with travel and other questions. The location is fantastic. A short walk to all the sights.
Close to the railway station. Price
Only there a short while. Had to leave at 5:00 A.M. but staff was helpful Couldn't get the air conditioner to work
24 hour reception, good rooms, good brekfast, there is car parking tram line under the window (very loud), there is no restaurant inside the hotel
Good location, in front of the Central Station. Hair dryer is nearly broken.
location Some of the staff were not friendly. Cost was slightly higher than quoted.
The location is very convenient, especially on weekend when all shops are closed, there is an underground shopping center near Main Railway Station (Glavny Kolodvor), which works on Sat-Sun.
Great access go the sites and transportations
The hotel is near the railway station and the tram station. The breakfast is good. The hotel staff are cool.
This Hotel was excellent. The room was spacious and comfortable and the Hotel was very clean and modern. We only stayed overnight but it was a great Hotel to arrive to after a long days travel. No
Good night's sleep n/a
I like the room and the restaurant of the hotel. All the people who work there are very friendly and professional. Very important also the frre connection in every room!!!
Assistance with transportation to airport. Very old internet/computer system. Needs new mouse. Needs a better way of getting to the @ sign. Guests should not be blaimed if the access is denied due to inexperience of hotel staff with computer. Not having a dining room and having to pay for breakfast when it is not available at time of departure. Hotel was ask before booking if they could accommondate a gluten free (wheat free) breakfast. Non was availabe
Efficient and friendly staff; clean simple surroundings; close to airport; the meal we had at the hotel restaurant a few minutes walk from the hotel was probably the best meal we've eaten in Croatia - and we've been going there for four years.
very nice spa and wellnes, comfortable room and nice bathroom little bit complicated checking out if you pay cash in Euro.firstly you have to exchange money to local money and then you can pay your bill.
The staff were very helpful and friendly. The location was very handy to saty out of the city and near the main highway to drive to Rovinj the next day. The hotel was new, sparkling clean and the staff all spoke English which was very helpful. Thank you so much.
very polite staff, very good quality of services; excellent dinner n/a
exceptionally good & friendly service, full attention at any time
The location was perfect, just below the old town. The staff were pleasant and helpful and we were given a small suite, although we only booked a double room. Excellent value. The guide book recommended the hotel restaurant, but unfortunately this has now closed.
Close to the sights we wanted to see. Nice and helpful staff.
The staff is very friendly and helpful, they are really very nice people. The hotel is in the center of Zagreb.
Very warm and attencious staff Nothing in the mini-bar; old beds.
The location is superb and the staff (almost all of them) extremely helpful! The facilities are a bit worn, but if you don't expect luxury it's ok. And the location makes up for any defects!
The place where the hotel is great Everything was fine.
Good location if travelling without car Room had unpleasant smell coming from bathroom and flooring was noisy. No possibility to alter heating of room - sometimes it was cold. Possibly due to cold weather outside dining-room was wintery as well.
the breakfast saloon is decorated very nice; breakfast meal was good and various the hotel is situated on a pedestrian street / no auto access; a little bit of distance for carrying the luggage from the parking
If I am correct the hotel is the oldest hotel of Zagreb. The hotel is clean and the people are friendly but for me it was not what I expected as I was looking more for a business hotel. The hotel did not have an elevator, the parking is 5 minutes walking and you cannot get to the hotel with your car as the street is a walking street. Also the hotel is hard to find as it is located in a old shopping mall. Personally I would advice this hotel to tourists who want to be in the centre of the city without having to pay a high cost.
It would be hard to be more central Zagreb than that... and the staff, in our case anyway, were not simply staff, they became friends.