The staff are exceptionally friendly, helpful, discreet, and cheerful. The decoration, ambiance, and layout is extremely pleasing. The spa is exceptional, one of the best in Switzerland.
4 stars
Backstage Boutique Spa Hotel
Photos of Backstage Boutique Spa Hotel
Overview
Mountain ski retreat with 2 restaurants and full-service spa Backstage Boutique Hotel guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an outdoor pool and a full-service spa. Backstage Boutique Hotel offers 34 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. 48-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Backstage Boutique Spa Hotel
- Outdoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Dishwasher
- Oven
- Stovetop
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
General
- Family rooms
- Hardwood or parquet floors
- Lockers
- Mountain view
- Ski storage
- Storage available
- Fireplace
- Seating area
- Slippers
- Sofa
- Telephone
Services and conveniences
- Wake-up service
- Concierge service
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Ski equipment rental (on site)
- Ski pass vendor
- Tour desk
- Key card access
- Private check-in/check-out
- Safety deposit box
Pool and spa
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Spa and wellness center
- Massage
- Sauna
Accessibility and suitability
- Hypoallergenic
- No smoking
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Elevator
- Accessible by elevator
- Upper floors accessible by stairs
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
Things to do
- Ski school
- Bicycle rental
- Cycling
- Skiing
- Evening entertainment
- Night club
- Hiking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Blu-ray player
- CD player
- TV
- DVD player
Bedroom
- Feather pillow
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Dining
- Restaurant
- Bar/Lounge
- Minibar
- Dining table
Outdoor
- Garden
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Laundry service
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Parking and transportation
- Airport shuttle (surcharge)
Workspace
- Desk
Fitness
- Tennis
Reviews of Backstage Boutique Spa Hotel
8.9
Very good
2161 verified ratings
Wonderful
1499
Very good
324
Good
189
Okay
56
Fair
46
Mediocre
19
Poor
28
Summary of reviews
Guests say
Guests generally loved the hotel's location and praised the friendly service. Many enjoyed the unique design and amenities, particularly the spa. However, there were significant complaints regarding cleanliness and maintenance issues, which detracted from the overall experience for some guests.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
58 reviews
9.7 out of 10
3 reviews
All reviews
Pros (+) The room we stayed in was amazing. The design and style is so unique, yet super comfortable. The staff are very friendly and extremely helpful. I had a massage that I wish had gone on for another hour.
Pros (+) the spa
Cons (-) confirmation of services
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a great wellness area, good breakfast buffet, and a romantic and beautiful room design. Additionally, guests can enjoy the spa, evening entertainment, and complimentary breakfast.
Is the hotel staff accommodating and friendly?
Yes, the staff is exceptional, providing meticulous attention to cleanliness and outstanding service. Guests have praised the staff's professionalism, genuine friendliness, and dedication to making guests feel valued.
Are there any concerns about the hotel's facilities?
Some guests have mentioned that the room on the second floor can be noisy due to restaurant, reception, and night club noises. Additionally, there were comments about the room's design and functionality.
What practical information should guests know about the hotel's location?
The hotel is conveniently located in the city center, close to the train station, and offers a quirky vibe with excellent, attentive staff and beautiful amenities. Additionally, guests can expect heavy volume parties at the basement restaurant on some nights.
What are guests' opinions about the hotel's breakfast and dining options?
Guests have praised the great breakfast, wonderful dining options, and friendly staff. However, some have mentioned the need for variety in the breakfast menu and concerns about the room's bathroom setup.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Matterhorn comes highly recommended.
Take Advantage of the Spa Facilities
Many guests praised the spa facilities, highlighting the quality and originality. Be sure to set aside time to enjoy the spa during your stay.
Consider Noise Levels
Some guests reported noise issues, particularly from the restaurant, reception corridor, and night club. If you are sensitive to noise, consider requesting a room away from these areas.
Utilize the Free Shuttle Service
The hotel offers a free shuttle service, which guests found to be convenient. Take advantage of this service for easy transportation to the train station or other nearby locations.
Engage with the Friendly Staff
Numerous guests commended the staff for their friendliness and exceptional service. Don't hesitate to interact with the staff, as they are dedicated to ensuring a comfortable and enjoyable stay.
Check Room Amenities
Some guests found the room setup and decorations to be a matter of personal taste. Before booking, consider reviewing the room amenities and layout to ensure they align with your preferences.
Be Mindful of Noise from Basement Restaurant
A few guests mentioned that the hotel hosted loud parties in the basement restaurant, causing disturbance in the rooms. If you are sensitive to noise, inquire about potential events during your stay.
Explore the Nearby Attractions
The hotel's central location and proximity to the train station make it convenient for exploring Zermatt. Take advantage of the hotel's location to visit nearby attractions such as the Matterhorn Museum and Zermatt-Matterhorn Ski Resort.
Enjoy the Unique Hotel Features
The hotel boasts an oldest cinema in Zermatt, which some guests found to be an interesting and unique feature. Take the opportunity to explore the hotel's distinctive offerings during your stay.
Take Note of Room Lighting and Air Conditioning
Some guests found the room lighting system and air conditioning to be different from what they were accustomed to. Familiarize yourself with the room features to ensure a comfortable stay.
Location
Hofmattstrasse 4, 3920 Zermatt, Valais
What's nearby
- Matterhorn Museum293 yd
- Zermatt-Matterhorn Ski Resort315 yd
- Zermatt Railway Station384 yd
- Gornerschlucht1 mi
- Sunnegga Ski Resort1.1 mi
- Unter Gabelhorn2.4 mi
- Riffelsee2.8 mi
- Riffelhorn2.9 mi
- Schwarzsee2.9 mi
- Bosentrift3 mi
- Gornergrat3.2 mi
- KOSMA3.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Backstage Boutique Spa Hotel
Low season | August |
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High season | December |
Average price (weeknight) | $467 |
Average price (weekend night) | $345 |
When to book a room at Backstage Boutique Spa Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Backstage Boutique Spa Hotel
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Value for money | 8.2 |
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Distance to city center | 0.1 mi |
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