Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Moscow
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Scores according to KAYAK customer reviews
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "Pilots. Flight attendants. Space. Left and arrived on time."
Pros: "My flight got delayed twice. Had to get rebooked."
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
Cons: "No entertainment available."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Pros: "Funny crew members and very friendly captain"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Cons: "No food"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "Flight was delayed until it made me miss my connection"
Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Cons: "Not much to read"
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "The entertainment"
Cons: "Did not like that they still made me pay a fee to bring my support dog aboard. Stood at the special services counter just to pay a fine for my medical animal."
Cons: "No wifi, no leg room"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "On time, professional boarding, clean comfortable planes, skilled pilots and professional crew. What more could you ask for."
Cons: "All good."
Pros: "Short flight."
Cons: "Haven't left yet!!!"
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "customer siervice was great and welcoming was awesome"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Cons: "No on board entertainment."
Pros: "The TV selections"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "New equipment"
Cons: "Late departure"
Pros: "friendly flight crew"
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "No issues"
Pros: "Delta is cheap, probably for a reason. Also had no food available on a 3 hour flight."
Cons: "Delta lost our bags immediately. We were two hours early and had more than an hour between our connecting flights. Our connecting flights were literally next door to each other. However, our bag didn't make it to the connecting flight. No excuse, no explanation. We were on a 3 night vacation, and we didn't get our bags for more than 30 hours."
Pros: "Very nice and friendly service"
Pros: "Crew was wonderful. Food and drinks was good."
Cons: "More movies in Russian language, or with English subtitles"
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Pros: "Leg room"
Pros: "Everything about the flight was perfect."
Cons: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"
Pros: "Flight cancelled due to a technical problem, missed connecting flight."
Pros: "Service was great. Seats were spacious and comfortable. Smooth plane ride."
Pros: "Good service, brand new aircrafts, very helpful ticket agent. Yes"
Cons: "Delayed departures, both in Zchicago and Munich."
Pros: "Short flight, snacks, timely take off and landing."
Cons: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Pros: "The service on board was excellent."
Cons: "Boarding got a little bit chaotic for families with small children."
Pros: "Decent food."
Cons: "No onboard entertainment."
Pros: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Cons: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."
Cons: "No entertainment on this flight"
Cons: "Boarding from terminal f sucks"
Pros: "Crew kindness, comfort, convenient structure, etc. I hope to take this airline again for next trip."
Pros: "Had a row to myself coming and going."
Pros: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"
Pros: "Arrived with enough time for me to connect to my international flight."
Cons: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."
Pros: "The crew was very friendly an apologetic for the delay. We had more space on the 1h inner-German connection flight than on our 7h international overnight flight with Lufthansa."
Cons: "Flight departed Duesseldorf an hour late and waited ont he ground in Munich for another 10 minutes before the gateway was connected. Not a problem for us since we were at our final destination but clearly a frustration for many of our fellow passengers. The cereal bar was a nutritional disaster and the the artifical fruit taste was simply awful. Tastes as if LH gets paid for distributing it."
Pros: "Every thing"
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Pros: "The service and food was great."
Cons: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Pros: "On time"
Pros: "There was a problem with baggage self checkin and it was hard to tell what to do"
Cons: "Problem, flight was from Munich to Moscow, got onto flight from Munich to Ankara, boarding staff didn't notice, still not in Moscow."
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pros: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Pros: "Food is worse"
Cons: "Too crowded"
Cons: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Cons: "There is not entertainment and seats not that comfortable"
Cons: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."
Pros: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Pros: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Cons: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Cons: "Last minute gate change in Munich was a bit hectic, as it was a tight connection."
Pros: "Nice crew and dinner."
Cons: "Luggage didn't make the flight."
Cons: "Had to pay to check in one nag"
Pros: "On time arrival and departure along with crew attitude and general high service level."
Pros: "Entertainment food and friendly crew! Alles gut!!!"
Cons: "Small seats"
Pros: "The crew were really efficient and polite"
Cons: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Pros: "Really NOTHING!!!"
Cons: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"
Pros: "On time arrival both ways, decent service"
Cons: "Charges for advanced seat assignment on an international flight is ludicrous and unacceptable. Lavatory malfunction on return trip lead to unbearable smell at my seat."
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Cons: "The seat that I paid for was taken from me by Lufthansa without explanation or a refund."
Pros: "Crew was friendly and helpful"
Cons: "That they gouge you buy making you pay for advanced seat reservations on top of already high ticket prices Plane configuration is too crowded. Food quality has declined significantly. The airline was premier at one time but has declined quite a bit"
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Pros: "I love Lufthansa! It's my preferred carrier!"
Pros: "The seats were so comfortable"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Everything works and quick to get to destination."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "Flight got cancelled"
Pros: "Very friendly crew and on time with no problems."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "old screens and entertainment system leg room to small"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "I slept pretty much the whole time"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Eveything is well arranged"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "On time."
Cons: "No negative"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Delays and no proper customer service."
Pros: "Food was relatively good"
Cons: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Pros: "great seats, friendly staff, quick boarding"
Cons: "free snacks"
Pros: "N/A on food and entertainment"
Cons: "It started over an hour late and they lost my luggage"
Cons: "Mostly good."
Cons: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Pros: "Yea the crew members were very polite and nice"
Cons: "There was no charging point in the plane in my returning flight so that was a bit disappointing"
Pros: "I liked crew's friendly attitudes."
Cons: "Nothing, not even water, was offered free"
Pros: "Friendly clean and spacious"
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"
Pros: "The curry was good."
Cons: "LHR-JFK was on an older, more claustrophobic plane. Flight crew had a hard time keeping passengers in check, and there was a lot of yelling. The cabin got quite hot, so we were relieved to get off the plane. Older screens made it difficult to enjoy media."
Cons: "Luggage lost!!"
Pros: "Nothing in particular."
Cons: "Can BA not serve a proper lunch and more than one round of drinks??? It totally ruins an otherwise OK flight experience."
Cons: "Tight seating altho many open at rear so was able to move there"
Pros: "The airplane is large, even in coach you get decent leg space. The crew tries, but clearly not their best."
Cons: "every flight is delayed by a few hours, the plane smells like sewage, the seat next to mines clearly had vomit and they just left it there and told people around that a child may or may not have gotten sick and they said they don’t know how true it is..??????"
Pros: "On time."
Pros: "Boarding was quick and smooth."
Cons: "No complimentary drinks. And a stewardess had no idea which countries’ passengers needed to fill out a travel card for UK. I wasted all that time only to find out I did not have to."
Cons: "Missed the connection"
Pros: "Plenty of food and polite crew."
Cons: "Leg space and lack of movie selection."
Cons: "Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone."
Pros: "Professional pilots. Good flight."
Cons: "Unprofessional and rude flight attendant. Not enough food available on an 11 hours flight."
Pros: "Like the staff were professional and courteous"
Cons: "Food sucked! Plane looked old and IFE on plane was outdated!"
Cons: "delay in London"
Pros: "Seats fairly comfortable (by incredibly low economy standards), leg room decent, good selection of free movies and TV shows, meal was free and actually pretty good! Provided blankets to make up for the fact that it was frigidly cold."
Cons: "Not enough overhead storage space, some rude flight attendants. First half of flight was FREEZING!"
Pros: "Great service"
Pros: "Pilot was great in bad whether."
Cons: "Pork sausage for dinner, we couldn't believe it!! Not a enough food provided to the flight so we got what was available. Our first family vacation to Europe and had a awful experience for my family."
Cons: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Pros: "I liked that they were able to locate my missing bag and deliver it to my door"
Cons: "The missing bag update site does not work. Says unable to proceed.0"
Pros: "Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks."
Cons: "Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport."
Cons: "Staff were not communicative and rude when it came to dispensing dinner. Business class has decider between to seats, while eat my meal watching a movie. Staff you lean across my meal while I was eating and obstructing view of picture. No communication to say excuse me oreplanation what they had to do!!"
Cons: "Food are discasting"
Pros: "The long wait at the airport had air conditioning"
Cons: "Webjet.com and me are waiting to get my flight changed by British Airways. I tried to change my flight because of paperwork issues. I was not given any paper to report the issue. I took pictures of myself at the British Airways counter. I called customer service. They told me my contract was with webjet.com. Webjet.com told me British Airways initially reported that it was a no show. (I was at the counter for about 2 hours, and they knew I had a contract with webjet.com). I hope that my contract with webjet.com does not become frustrated because of British Airways interference. I was not even allowed to change my flight to come back at the end of September. It is very likely that British Airways has some part of the money paid to webjet.com. I am still waiting for British Airways to cooperate. I don't understand why webjet.com had to tell me British Airways initially reported my long wait and conversations with their agents for 2 hours as a no show. I can prove I was there and that I talked to their agents. I also have the email from webjet.com in which they told me British Airways was reporting it to the webjet.com as a no show (and they knew I had a contract with webjet.com)"
Cons: "We sat on the plane for over an hour and waited for luggage for 30 minutes!!!"
Pros: "I like the way they treat people. Each crew member was friendly and worked very hard to please everyone"
Cons: "I have no negative comments."
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Cons: "Boarding started 10-15 minutes before the announced boarding time and I did not hear an announcement for that. Seats are very uncomfortable, they have no lumbar support and my lower back still hurts from the three hours on the plane. 2 toilets for all economy class passengers are not enough - there was a line most of the time. Water for purchase???Are you kidding me? That was the worst surprise! What a shame, British Airways! Now you are one of the inhumane airlines! I will tell THE WORLD about that ridiculous fact! And not even extra small packages of snacks?! Now my favorite airline becomes Delta. There was no entertainment of any kind. There were no air vents above our seats (row 20 in that Airbus) and it got really hot before we were airborne."
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "On time."
Cons: "Economy seat space is inappropriate for any paying customer."
Pros: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Cons: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Cons: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."
Pros: "Everything went as well as expected. Nothing out of the ordinary."
Cons: "No response from stewardess when I handed her the envelope with Money for the BA children's program. I kinda expected a thank you. But then I guess God wants us to give without expecting anything in return."
Pros: "The flight was fine..."
Cons: "But Dulles Airport needs to control the level of toxicity experienced when certain entitled passengers think they have to pack the tarmac shuttle under NO PARTICULAR AUTHORITY, shouting "MOVE BACK [YOU] PEOPLE" into the closest ear. There should be someone other than the driver on those shuttles monitoring people, since they obviously need a babysitter."
Cons: "Interior of aircraft was terrible. Seat back pouches and headrests torn. In need of a serious upgrade."
Cons: "It was not British Airways but Aer Lingus !!"
Pros: "Better in meal flight meal than I though."
Cons: "Kayak didn't let us know our first leg was cancelled."
Pros: "Entertainment was excellent, the crew was very professional, overall the flight was very pleasant"
Cons: "The flight was 2 hours late on the take off"
Cons: "Unfortunately, the passenger beside me a young man was over served by the flight attendant and became extremely inebriated so that when I tried to ignore him and sleep, he kept touching me, rubbing my arm and leg. The crew were aware of what was happening and tried to reprimand him. It made my flight extremely difficult and it was all because the flight attendant served him doubles of whiskey (which the passenger was drinking neat) on six occasions, two bottles of red wine and that does not include the doubles the passenger procured for himself from other attendants. In all the behaviour of this passenger made my flight a complete nightmare and it was totally unnecessary for him to be served this much alcohol."
Pros: "The crew was friendly and professional."
Cons: "Boarding the plane by taking a bus that I had to stand on was very uncomfortable (I have bad knees)."
Cons: "Late by 2 hrs and missing connecting flight to Berlin. Getting a new flight and ticket took an hour at the BA service desk."
Pros: "everyone was great."
Cons: "very full flight but that's expected."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Pros: "Smooth flight. But cramped"
Cons: "Why do you allow people to carry on 3 suitcases and don't leave room for others' 1 carryon. Each seat should have room overhead for each passengers carryon, but they always seem to be full because of people taking on 2-3 carrying"
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Cons: "Nothing. Everything was great"
Pros: "flight was okay"
Cons: "Late 2 hours due to weather, but then had to sit in plan 1.5 hours due to no gate available."
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Cons: "Not more sugar snack"
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Pros: "On time, flight attends are superb"
Cons: "Cramped seats due to greedy corporation trying to appease the share holders"
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Pros: "I was stuck at the airport and needed to get home to see my daughter. She was expecting me to get her from school. I was able to make it there in time due to the fact that I was able to purchase a ticket one hour before my flight left for a price that was much lower than any other airline."
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Cons: "We were delayed by more than 6 hours."
Pros: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "Plane was clean"
Cons: "No wifi"
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Cons: "Awful communication from united about the delays. It was 'on time' up until after we were supposed to depart. Initially delayed a half hour then an hour then so on and so on. I live 5 minutes from the airport and could have handled differently with communication. United is THE WORST"
Cons: "Something was wrong with the plane and I miss work"
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Cons: "Paying for my first and only bag"
Pros: "Streamlined experience and on time. My choice of seat as well at the terminal desk."
Cons: "Pay for wifi and tv. Jet blue gives it to you for free."
Cons: "Food service"
Cons: "i sat in front of the exit row which was feeezing. My boyfriend and I needed extra blankets because it is a red eye and sleeping is important but they would not give them to us. We were pretty much shivering the entire way home and could not sleep."
Cons: "Very uncomfortable seat"
Pros: "This overhead bag thing is just nuts. We were told there was no more room for bags after visibly panicked attendant came running up the jetway. Five poor people got their bags checks, then the plan was abandoned. In row 31, there were still empty bins. Do yourselves a big favor, UAL, and make it easier, not harder to fly. I have flown United for 30+ years but when you start charging for overhead bins, I am gone. This is insane. Win your customers' loyalty if you want your profits to rise."
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Pros: "I haven't flown United in quite some time and Im not sure why but I can tell you that this was by far the best airline service I have received in many years. The staff was friendly and accommodating. I will fly United as often as possible going forward."
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Cons: "i booked my flight on Kayak and immediately been cancelled dunno why"
Pros: "Flight was fine."
Cons: "Didn't actually fly to Indianapolis due to missed connection, flew from LAX to SFO to ORD to IND. Two days to get home from Los Angeles."
Pros: "Landed on time."
Cons: "Cramped seats."
Cons: "The other flight to Newark leaving before ours and trying to get on that flight. With open seats. Yet getting told we can't board because your systems aren't able to process it. Thanks......."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Cons: "Flight was delayed not enough information. Missed connection."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Pilot was very happy and friendly! Very informative throughout flight."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
Pros: "Meals, for a coach ticket, were surprisingly good."
Cons: "I have alloted enough time for my next flight. Your airline crew in PhX did not extend any help in my problem even i asked them very polity in two instances. For me not to miss my flight i left my baggaes in the conveyor and I have to disturbed my friends in sfo to get my bags. I want to be conunmpensated with your poor service. Im expecting your respond"
Pros: "Only outstanding thing about the flight was the agent, Annie C. who checked us in at Logan. She was pleasant, polite, friendly and so helpful. If only the other personnel at United were like her."
Cons: "Flight delay"
Airlines flying from Alabama to Moscow have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Moscow
Masks required on board, masks provided on flights from Alabama to Moscow
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Moscow
Testing for antibodies, testing for symptoms for flights from Alabama to Moscow
Waiving of change fees. Search flexible flights from Alabama to Moscow