Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
We departed late but made up most of the time in flight. Our ticket was pure economy, so it wasn’t anything fancy; however, I heard that we arrived in Madrid at the exact same time that First Class passengers arrived! Overall, our experience was similar to what we had on other American Airlines transatlantic flights - good value at a reasonable price. We were even able to get our carry-on baggage onto the plane without needing to gate check it.
The crew were not very personable. The crew did not serve tea or coffee. The bathroom was not kept clean. Two out of the 5 toilets in the cabin weren't working.
I described my experience in the previous window. I didn't realize that there would be another opportunity for this flight. Please look at my response in the previous window.
Boarding was 2 1/2 late no explanation Captain said he did not know why, but he rested at home for an extra couple of hours. Food was edible, Nothing more.
As always a terrible experience. AA stole a day from my vacation days planned to be spent with my Family. Response: delays related to weather issues.
The flight was delayed twice. When the crew explained about the debris causing flat tires, I was glad they took the time to change all four.
The seats were way too crowded. Just because I do not have the luxury of a suite, does not mean that I want to fly from Austin to London scrunched between two people and the seat in front of me in my face. Ridiculous. I should have flown with Turkish Airlines...
The cabin crew were great very helpful and accommodating. We had a fellow passenger throw up next to us. The flight crew did an amazing job cleaning up and reseating us. We did question as to if he should have been let on the flight as his condition was likely self imposed.
The airline refused to board me because I showed up only 50 minutes prior to departure time, despite the fact that shortly before that, when I arrived at the airport still in time, they changed the terminal and I had to take a bus that took 20 minutes. Keep in mind that for some maintenance error I could not check in online like I usually do. Personnel at the airport was unable to let me in, customer care was beyond useless, the original airline operator (Iberia) was as useless as a toilet paper roll core in time of a wipe and all this uselessness made me waste my ticket, my reservations, my long time parking, food and most of all the joy of being with my family for the new year after working my bottom off even at Christmas. Am I happy? Come and ask me in person!
