Cons: "Food offering"
Pros: "I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son."
Cons: "Please see answer above. The aircraft should have been maintained."
Cons: "Sorry the attitude to help people after a cancelled flight is sucks,"
Cons: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Pros: "Nice staff"
Cons: "Seats are too small, I don't have space for my upper legs."
Pros: "In hour 20 of delays and being held in a room with no access to water"
Cons: "Absolutely everything. Access to food or water. Basic communication. A semblance of organization."
Cons: "Luggage did not make it to Warsaw"
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Pros: "Crew was polite and helped a lot."
Cons: "Confusing information about the terminal in Miami. Terminal C does not exist."
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Pros: "We were able to pre-board with our toddler."
Cons: "The heat was on for the entire flight, it was miserable. The worst flight I’ve ever taken."
Pros: "The Airbus was a real nice ride, with a great entertainment choices."
Cons: "The only thing was the two hour delay getting out of Heathrow. But that was for safety reasons, a bag had been loaded that shouldn't have been."
Cons: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."
Pros: "Made it to Zurich"
Cons: "48 hrs and as far as I know the bag has not been put on a BA flight after missing my flight on Wednesday! Also, I asked for a cup of water, but I guess I had to buy water because I was basically ignored,"
Pros: "The privilege of getting business class perks"
Cons: "The business class seats are economy class seats with the middle seat blocked, the leg space are same as economy."
Pros: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Cons: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."
Cons: "They even charge for water, just like Easy Jet and the low price airlines. BA doesn’t accept US credit cards online, nor do they accept cash. The simple drink service takes forever. I feel sorry for the flight attendants who have to fill out paper credit card forms if you present an American credit card. It’s like we are back in the 1970s. Ridiculous. It’s a $45/bag charge to check your bag. That’s almost double the standard $25 for American carriers. May try to avoid BA in the future."
Pros: "On time , efficient process. Courteous counter staff."
Cons: "Only H2O. Nicole and dime on everything else."
Pros: "Hard working crew and lots of movies to watch. Food was much better than the Philadelphia outbound trip."
Cons: "Seats weren't very comfortable"
Pros: "All staff were lovely, food was good."
Cons: "I travel on Jet Aircraft every week, I'm also a part time pilot and work on aircraft ACMs (the bit that controls pressurization, heating and cooling). When the APU was switched on, the cabin was contaminated with gases from the engine bleed air and/or the APU. IT STANK. On the ground at JFK it happened again, one expects the slight ingestion of exhaust gases, but not in the air and not to this extent. BA is a good airline, I believe this was a maintenance oversight."
Pros: "Nothing really"
Cons: "Quality of service, the fact that they charge you for a bottle of water!"
Cons: "Missed the connection"
Pros: "There was one female stewardess who was extremely kind and helpful"
Cons: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Pros: "Entertainment system worked well and had good selection of movies"
Cons: "Armrests didn't go up which is a problem with a toddler needing to sleep. Seat was broken so that pressure would make it lean back. Left over an hour late."
Pros: "Friendly staff Not crowded"
Cons: "Please at least give free coffee/ tea or soft drink as it is an international flight Also I was told at checkin that I needn’t have paid $45 for my checked bag as it was under 10 kilos- but this was NOT clearly stated"
Pros: "Mostly the crew made me feel welcomed. They were polite and courteous, when I ordered hot food, they advised there would be a delay, but promptly delivered it after. When they forgot my drink, they did not seem put out to get it for me."
Cons: "When I boarded, I was asked by a lady at the gate how many months I was pregnant, I felt her manner could have been more polite, and that, since she had noticed I was pregnant and I was quite tired, I might have been given a bit of priority to get to my seat, but I was stood in the queue and had quite a wait."
Pros: "Your staff were truly excellent, helpful and engaging."
Cons: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Pros: "Great plane - new and quiet"
Cons: "Cramped in the back. Ridiculously so"
Pros: "I can't believe how close the seats are. The lady behind me got mad at me for wiggling in my seat. My butt was sore as the seat is so small and the guy next to me had his arm on the console all the time so I had to lean left the whole trip. I couldn't charge my phone for 8 hours of the flight so when I got to JFK my phone was dead. It doesn't heart to put power plugs in every row. This is the 21st century and this is British airways representing great Britain. I guess gb isn't great no more. One more thing I don't eat pork and when the flight attendant offered me dinner she said I only have sausage. Be considerate on passengers that don't eat pork"
Pros: "Flight left Seville on time, and landed 10 mins early. Friendly crew. Marks and Spencer food available to buy on flight. Reasonable vegetarian options available - thank goodness. Didn't have to pay for extra leg room in exit aisle - probably because no-one had bought them when I checked in at airport. Would definitely recommend."
Cons: "Only downside is crew member in Seville at the airport gate could not be understood. She spoke English with such a thick Spanish accent and intonations that no-one understood what she was saying on the speaker. She also sounded as if she was arguing, as opposed to inviting us on board in a welcoming and orderly fashion. Although at times funny, it ultimately translated into a lot of noise on her part, and a headache on my part."
Pros: "The crew was excellent and attentive and I was mostly comfortable."
Pros: "Reached Home"
Cons: "No Proper servings Entertainment was poor Beverages were not adequate Seats were narrow"
Cons: "Checking into Heathrow was interesting because they have automated systems to bag drop. I always like talking to a person which I could have done but was unaware. I had printed my boarding passes which then was sent to the automated line. That being said I had an issue with my carry on it was a literally too big because of the handle sticking out. So I had to check it. One of the women there was kind and sent met back to the British Airways check in section again to check it. She said don't worry it'll be free. So I went to the assigned line and a woman stopped me and told me I needed to stand with the rest of the people in the checked baggage line not the hand baggage line. I said I was sent to this line. She said well you're going to have to pay if it is too big. I said I was sent to this line because I was told it would be free to check it. Her attitude/tone was rude. Which for me was not ok. I had just landed in Heathrow from Newark and was starting jet lag, plus I literally was able to carry on my bag at Newark. Same company! I was trying my best to be kind but she just kept insisting that I was going to pay for the bag. I then stated that I already had paid for the bag! As I had paid for 4 and only checked 3! So if necessary this would be the 4th bag. Now I would not have had to do this if British Airways had allowed me to tack on my Athens trip to my Heathrow trip. When I found out they could do that they said it would be an extra $1025 to do so. I told them that I would just go through customs and get my bags and put them on the Athens flight. Of course I get to the counter and the woman there was wonderful and told me not to worry that it would be taken care of. So thank you to the woman who diverged a ridiculous argument over the handle not fitting in the cage. Moving forward boarding was interesting as I have never ridden in a train that takes you to the plane on the tarmac. It was a little long and VERY hot as they fill them to the brim and it was a good 10 min ride with people packed like sardines. When we got to the plane boarding was quick and efficient. The seating in that plane was very much like a spirit flight for close to 4 hours. There was a lot of turbulence and the landing was a little hard but that's to be expected in planes."
Cons: "They didn't have complimentary water on a 3-hour flight from Rome to London so I bought a small water for £1.80. Compared to KLM, which served organic and free range food, even on a much shorter flight, British Airways doesn't hold up."
Pros: "The plane, that is. Seats are small in economy. The plane was hot. And we spent an hour on the runway with no air for a mechanical issue. At least the service was nice."
Cons: "Time on runway. Seats uncomfortable. Entertainment is old and small screens - hard to see."
Pros: "Nice in flight crew"
Cons: "Horrible food selection, very uncomfortable seats, poor entertainment . I called the customer service line to change my seat and the experience was terrible. The lady barely spoke English and put my on hold twice for 5 minutes to end up saying she couldn't help me. Overall, 25 minutes at the phone"
Cons: "arrive the air craft. By buses"
Pros: "Great service and good food."
Cons: "About 100 people didn't make the flight!"
Pros: "BA always has the most pleasant and accommodating flight crew. They go out of their way to make me feel special on any flights I've taken with them. Other airlines should take note. Thanks for a great flight."
Pros: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Cons: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."
Pros: "The in-flight food was good"
Cons: "Not being able to select seating for free at time of ticket purchase"
Pros: "Nothing to say"
Cons: "Too many Delays Very bad wheelchair service at Heathrow Airport Delayed Baggage Bad food options at American Airlines Flight"
Pros: "The food was good and the leg room was very good. The flight was on time."
Cons: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."
Cons: "the airplane was delayed for 40 minutes and then another hour detour up in the air so 1.40 minutes late arrival. No BRITISH AIRWAYS Bussines lounge at the airport"
Pros: "The plane had quite a bit of leg room, more than my flight from Denver to London. The movie selection was nice. Free wine and beer is always a plus. They gave a nice sized cup of coffee, but the coffee was terrible. The crew was nice."
Cons: "The head phone jack only allowed sound in one ear. The food wasn't great, and the expectations were low."
Cons: "Poor movie selection, and no personal screens for each seat. Made the 8 hour flight quite long and boring."
Pros: "Customer Concern."
Cons: "Food Quality needs improvement w.r.t the Indian Food."