Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The first flight had built in video screens."
Cons: "But video screens in all aircraft."
Pros: "Small plane ,comfortable seats,"
Cons: "The stretched 757 is a crowded cramped uncomfortable airplane."
Pros: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
Pros: "A Typical good US airline."
Cons: "The airplane"
Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Cons: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Pros: "Crew was great, accommodating and friendly. Beverage and snack service were on par with other United flights."
Cons: "Flight had issues with WiFi so personal entertainment didn’t work until a few hours into the flight. Although, I was never fully able to watch a movie due to buffering. As for boarding, Honolulu airport terminal is under construction so it made boarding the plane a mess as groups merged with other groups. Not United’s fault but felt it could have been managed better."
Pros: "The captain was diligent to keep us informed of the flight progress."
Cons: "Another major airline’s equipment failure delaying our pushback! In spite of that, our crew delivered us to FAT on time!"
Pros: "Friendly crew (on-board and at gate) and smooth boarding process."
Cons: "Terrible seats. No comfort. Had to stand up just to get my under-seat item out/put away. Felt like a sardine for 4 hours."
Pros: "They held the plane in order for me to catch it after my late flight to Chicago."
Cons: "The crew member promised my $60 in checked bags would still follow me, but when I arrived In Vancouver I was Informed they were still in Chicago. My seat did not recline and my reading lamp was broken after paying $80 for the upgraded seat. The flight attendant was a bit grouchy about it. The WiFi was very sporadic and didn’t work for the majority of the trip.. which I wasted 900 miles on. Not impressed this time around."
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Cons: "18 mini pretzels. really?"
Pros: "Aircraft was very nice...seats good, clean"
Cons: "Way too hot on the plane, Service was poor. No wifi working. many people had to go to desk...seat assignments stamped see at gate."
Pros: "The flight attendant was positive."
Cons: "Baggage check in was very rude. I handed my boarding pass and passport first and the mouthy black man yelled that my bag should be placed first. I was making sure first that I didn't need to go to a different area for bag check. United needs to teach their workers some manners."
Pros: "Friendly flight attendant in back of cabin,"
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "An agent heard about our first flight and seated my wife and I together, in a row with extra leg room. And after weather delays the crew gave the entire flight free entertainment - it was great!!"
Cons: "The woman at check in demanded my wife check in her carry on bag, because she had a small pocket book and a plastic bag with 3 souvenir t-shirts. I told her we'd put the purse in the bag but for some reason she demanded we check in our carry on. And we saw two women right in front of us with "3" bags... That meant an additional 30 minutes at bag check while our ride circled the airport. The was the last of 4 flights, and it was the only time anyone made this an issue."
Pros: "Not much except crew on board was polite"
Cons: "Delay and bad service at Dulles airport"
Pros: "I like watching "Hacksaw Ridge" on the flight."
Cons: "I was only offered a cookie, no snack mix. Not a big deal. The landing was terrifying. The winds must've been bad?"
Pros: "Flight crew was helpful, good communication ahead of turbulence so people could use the restroom, etc."
Cons: "I reserved an aisle seat at booking, but had a message to see gate attendent for seat assignment when i checked in. My seat was changed to middle position and there was no recourse. There are way too many people assigned group 3 and 4 , the line at pheonix and most other airports blocked the throughway for other people."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "It was a short flight and everything went fine after our initial delay."
Cons: "We were never notified of the gate change and had to stand by a monitor for updates"
Pros: "I really love the customer service of wheel chair for my mom , he was super nice , could not believe that he took care of my mom untile her seat , amazing . His name was Brooks Vestal , I will never forget this flight"
Pros: "Timely boarding"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "4 hours late leaving bc they were waiting on a plane."
Cons: "My seat didn't recline - by design given then exit row behind me. I get that, except the seat in front of me did recline, so my knees were crushed and I couldn't do anything to accommodate the fact that there was another passenger in my face. If a seat is unable to recline by design, it needs extra space. The entertainment via the app failed to load. United has really dropped the ball on being a world class airline."
Pros: "temperature was right not blanket needed"
Cons: "they ignore me never offer me a drink and I was thirsty"
Cons: "First of all the flight was delayed for hours for no reason then the plane got packed because it was delayed so they kept on selling tickets to fill up the plane because the plane was half empty all of a sudden the plane was full of people no more chairs I tried to get the exit row from where you do a check in to get your pass to go through security my credit card was not being excepted nothing wrong with my credit card it worked totally fine in the airport restaurants and for other uses I had to use for but it would not work to upgrade my seat to an exit row united is the worst airline ever seen in my life I am a little bit big for normal size I totally understand that but when you have people that are big like me not that big I'm only 61 230 pounds I was put all the way in the back would not be able to fit in my chair for a four hour flight and when the plane had three exit rows available and the crew for their flight 395 United from Chicago to O'Hare October 18 I will never forget this day totally beautiful day in the city Chicago United Airline decided to delay to make more money I understand it's good business but there are people arranged for the flight do you have available of time therefore now the plane is totally full understand you're trying to make more money this is not the worst of it here comes so when I asked to get the extra chair because my credit card was not working when I got my pass to go through security at that point the exit chair was $67 to upgrade I was totally afford was willing to pay because I understand my size but then when I got to my flight into my airplane that's the airplane Stewart to allow me to get a extra chair and I told her I would pay for it then the lady came and told me a ridiculous price told me $149 not acceptable was not able to afford double the price when I already purchased a ticket and was willing to pay the $67 that's one issue on how the plane flight started when we are sitting on the runway for over one hour and not moving something is wrong with the plane they're saying then we should not be waiting over four hours of delayed then we should've been put in on a new plane fine you're looking to make more money this is good business whoever was the decision-maker of tonight needs to be fired from United or O'Hare airport when all of this is going on don't forget now I am the last seat on the airplane but cannot fit in my seat my knees are smashed against the seat the seat that's not decline it is the last row in the airplane now i'm totally not comfortable that's fine so now the store is giving drinks and taking orders for people to eat or order their food when the story gets towards the back she says we are totally out of food packs we only have snacks which is peanuts after a delay of an airplane I think you should understand it's obviously the people are hungry in the airplane for your mistake there are kids that were on the airplane crying there was a lot of chaos in this flight"
Pros: "Aisle seat made it tokerable"
Cons: "Crew seemed grumpy and not happy to be working. Snacks was small bag of mix and no choice."
Pros: "Crew was very helpful and good"
Cons: "Seats are not comfortable and no entertainment no refreshments improve in this field"
Pros: "Check in was easy and staff was very helping."
Cons: "There should be more food options to buy."
Pros: "Crew was polite."
Cons: "United can't get anywhere on time. It was a beautiful day no weather issues and we were still 30 minutes late. This is the 7 th time this summer there have been issues with united out of Bangor or Portland. I'm going to always take jet blue in the future."
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "The flight attendant did the best he could knowing I was uncomfortably hot and there was nothing I could do. He gave me an extra ice cream to help :)"
Cons: "Complained to flight attendant about RIDICULOUSLY high temperature of the air craft. Flight attendants told me they had already requested the pilots turn the head down twice. The temperature of the plane made me extremely uncomfortable and unhappy."
Cons: "Flight left 13 hours behind schedule. No hotel room provided."
Cons: "Cat meowing loudly in seat in front of us"
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "Took Delta"
Cons: "Cancelled flight"
Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "Lost my bag"
Pros: "The flight attendants were great, the in cabin service was perfect, and the blanket provided was a sweet gift"
Pros: "It went great. The service was excellent!"
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Airlines flying from Armenia to Maine have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights