Not discarding recyclables from cabin beverage and snack service into the trash. Otherwise excellent service and an easy flight.
Pros: "Very little"
Cons: "Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask."
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Cons: "Did not serve food."
Pros: "We were a little cramped in, but overall it was nice."
Cons: "Not much. It was a quick flight overall."
Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Pros: "Flight attendants"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The crew"
Cons: "Not recling chair"
Pros: "Simply took 4 mins and I was away !"
Cons: "Everyone was great that I dealt with West Jet is great !"
Pros: "Good crew."
Cons: "My tv screen was not working. I did not have anything to watch my entire 6 hours flight from Toronto to San Jose California. My connecting flight/airline was changed on the day of my flight. Not really a problem as the time was the same."
Cons: "Your website did autofillmwith the passenger name and I had to pay extra to get the bame changed. Pretty bad. Not using your site ever. Thanks"
Cons: "No entertainment service."
Pros: "Crew very kind and smily. Very punctual."
Cons: "Prices ridiculous, one coors light 7dollars and with 7 dollars you buy 12 coors light in Mexico!!!. Food really bad and prices worse. No entertainment."
Pros: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"
Pros: "Entertainment was good"
Cons: "The flight was delayed over an hour and then after landing baggage took a long time to come in. There were a lot of people gathered by the time baggage arrived and caused chaos."
Pros: "WestJet is by far the friendliest and most professional airline"
Pros: "Reasonable price"
Cons: "One of the flight attendents was rude. The head rests on the chairs didn't work. The chairs where uncomfortable. The plane was delayed. The drink selection was poor. The overall general westjet hospitality was just way below average and I felt like the company is turning so cheap I was worried they may have double sold my seat on the plane."
Cons: "Non comfortable cold sensation."
Pros: "Fast connection, friendly crew."
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Cons: "Only gave me 20 hours notice, and put me on hold for an hour when I tried to call"
Pros: "Everything was great"
Pros: "The flight was average. Not great but not bad"
Cons: "I was forced to pay 50 dollars for our first piece of checked luggage on our return flight. This was not indicated to me when purchasing the ticket and absolutely horrible policy of weet jet and kayak by affiliation. How can you be selling tickets and not clearly indicating whether or baggage is not included. Also when we checked in it did not indicate this fee. It wasn’t until we got to the airport were we notified. Not that it makes a difference because obviously if we checked bags original departure we would obviously need to bring them back. The whole thing seems sleazy. Otherwise the service was pretty good."
Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."
Pros: "Clean safe flight at affordable fares"
Cons: "Some in flight entertainment would be nice"
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Pros: "The boarding process wasn't to bad"
Cons: "The crew did not ask if we wanted a snack. I had cranberry juice and thencupnwas barely full. Crew did not ask if I wanted a snack or even offer d a snack. . Yet the people behind me was asked if they wanted a snack. Rude ."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Staff are friendly"
Cons: "The on board menu only caters to rabbits and squirrels. I get some people like to eat that way but what about the other 80 percent of the population????"
Pros: "The pleasantness of the crew. West Jet usually has one of the friendliest staff, in my experience."
Cons: "1st time around, I declined snacks. 2nd time around, I had my tray table down and I wasn’t asked or offered a snack. I could have asked, and my fellow passengers beside me offered to ask when she came back with his drink but I didn’t want to bother. I don’t think she would have refused but I was a bit disappointed that I wasn’t asked."
Pros: "The crew was very nice."
Cons: "The plane was old so no entertainment, food was not good, could not sit in area waiting for flight, no chairs left and I was 5ere. Very early. Travelling is not great anymore, the crew try’s their best I know."
Cons: "Wi fi didn't work"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Pros: "Actual flight went off without a hitch to Vancouver no delays in air."
Cons: "We were moved gates which is understandable, however once moved the estimated time of departure was constantly changed and missed. There was a reasonable cause for delay (cleaning up puke) but took abnormally long > 2hrs. Staff did not seem to be really giving it there all (understandable as it was late and they were probably tired)."
Pros: "The staff was very nice they got me water right away when I had to take my puffers as someone had perfume on"
Cons: "2cookies and a drink of orange juice on a 5 hour flight is food and no movie for five hours I could of got that on air Canada but one hour difference I took this flight comb"
Pros: "The reliable, friendly crew"
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Boarding was quick and efficient, Crew was nice, competent and friendly. The Flight was quick and uneventful."
Cons: "1. Unexpected 25$ checked baggage fee 2.No meal: They only served drinks, pretzels and hard cookies. Extra food needed to be paid for. 3.Older aircraft so no entertainment options other than TV and Movies. (no way to start, pause or end any movies or programs."
Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"
Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."
Pros: "We did not have to wait long in Calgary after landing and arriving at our luggage carousel. Our two bags were not only first off the belt but side-by-side and we were away in no time-- that never happens!"
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
Pros: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Cons: "No snacks available."
Cons: "Food option to purchase"
Cons: "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Pros: "Easy boarding."
Cons: "No usb charger. Flight delayed."
Cons: "less expensive wifi. more confortable seats"
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Pros: "It was a short flight but it was clean and comfortable. The boarding process was organized also. Crew was friendly and helpful."
Cons: "Everything was good."
Pros: "Everything was seamless."
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Pros: "Good overall service level of AA"
Cons: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Cons: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Pros: "Average but what we’ve come to expect from american airline companies"
Pros: "Only thing I like we got here early."
Cons: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Pros: "Good entertainment selection"
Cons: "Most was as expected."
Pros: "- Crew was friendly and pleasant - Good movie options"
Cons: "- No updates or reason given for why BCN to JFK flight was delayed so everyone waited around confused"
Pros: "The crew was amazing - agreeing to work extra because it was Christmas eve and they wanted us all to get to our destinations for Christmas. They were very gracious and helpful."
Cons: "We were over an hour late to leave. I understand the reason for the delay because of weather. What I was disappointed in is that the delay was not announced until our actual scheduled time to leave. It meant people coming to pick me up didn't get the change information in a timely manner."
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Cons: "this flight was delayed going both directions."
Cons: "Seats were too narrow and hard. The food was mediocre. I ordered a second glass of wine and never got it."
Pros: "Comfortable seat and environment, great food, smiling helpful staff"
Pros: "(1) The flight was overbooked and boarded late. (2) The crew and flight attendants flying to NY had more baggage space than the passengers. (3) The pilot and crew were excellent and I enjoyed my overall flight."
Cons: "Stop overbooking the plan. I don't mind paying more"
Cons: "Crew behaviour is ridiculous. She says I am not here for listening you, you have to listen to us only, otherwise we will call security"
Pros: "The flight was right on time. Also, in first class it seemed to me we had more legroom than on similar Delta flights."
Pros: "We had a very pleasant staff!"
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "We were delayed out of Tokyo and missed our connector into Tampa but the airline did a stellar job of being here at the gate with our new flight and boarding passes and also Did a great job makeing sure our luggage arrived in Tampa."
Cons: "Plane going over much better. Had better tv screens charging ports and seemed more comfortable. We were delayed 4 hours out of Tokyo but I know that just happens when you travel sometimes"
Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Pros: "How the pilot was insistent on the idea of taking off and flying, although we were informed of two system error messages, alledgedly the first for an issue with the AC, the other regarding the drain system. After our return to the gate for the second warning, I deplaned. Didn't feel safe after that!"
Cons: "Same as above."
Cons: "Food was bad even for airline standards. Seats uncomfortable. There were 2 female crew members who seemed like they didn't want to be there or cared. Movie selection was limited with not many new releases. One of the worst international flights I've been on for a long time."
Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."
Cons: "Fight was cancelled as reported a light near the exit sign was out. Had to sit in the airport 8 hours a regular delay of the this route."
Pros: "That it finally took off and landed."
Cons: "Everything else! American is getting worst by the day."
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine.
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"
Pros: "Upgrade to economy plus"
Cons: "Flight attendant was not helpful with large package"
Cons: "Flight was cancelled"
Pros: "Smooth and easy flight."
Pros: "Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went."
Cons: "I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though."
Pros: "Not mu h"
Cons: "Sardine packed"
Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Pros: "Stroopwaffles, TVs"
Cons: "They made me check my bag which was ridiculous. It’s been on numerous flights and was smaller than any other bag in the overhead bins"
Pros: "The crew was very friendly on board. The gate crew were a little curt, but it was a full flight and they were really trying to get everyone on board quickly so I can't be too upset about that."
Cons: "Few entertainment options - direct TV unavailable for about half the flight, WiFi also unavailable for the same."
Pros: "When we finally got in board and going the pilot got us there quickly to make up for lost time. Staff was nice, it was beyond their control."
Cons: "We waited an hour to board due to a seat that would not stay upright and mechanics fixing it. I was very tired after international travel and it was my last flight to get to my car and go home."
Cons: "power plug didn't work"
Cons: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."
Pros: "On time"
Cons: "Paid entertainment"
Pros: "The transportation..."
Cons: "There's absolutely no leg room it's the smallest amount of room I have ever experienced on a plane - even the first class is eh - mediocre at best. I am slim and fit and I had very little to no room. Consider someone overweight and they would have to buy 2 seats... united is definitely not my favorite airline..."
Cons: "I reboarded the same plane for this leg of the trip. The same issue with the air being unbearably cold."
Cons: "Crew is like very impolite for passengers"
Cons: "Very turbulent flight"
Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"
Cons: "Our flight was canceled and they did not notify us"
Cons: "That i sat grounded for an extra 45min over Fuel discrepancy."
Pros: "I like the United app for ease of checkin"
Cons: "Flying itself is a terrible experience. Cramped seats, food is nonexistent, no wifi"
Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Pros: "I liked kayak, recommended by a friend and my new booking application. Thank you."
Pros: "Flight was re booked and we got seats on the next flight"
Cons: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"
Pros: "quick boarding"
Cons: "no outlets!"
Cons: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."
Cons: "Cant take a carry on AND personal bag if im not premium member."
Pros: "Staff are friendly."
Cons: "Very small space. The entertainment app is very slow for buffering. Quite frustrated when watching movies/TV."
Pros: "Boarding procedure and crew were excellent!"
Pros: "Getting to distination early."
Cons: "United customer service is cold."
Pros: "Crew was friendly."
Pros: "Everything was on time, crew was friendly."
Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Pros: "Horrible leg room but everything else was good"
Pros: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Cons: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
Cons: "An old plane with only public TV. American crew is not too pleasant compared to the English crew on our other flight"
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "Getting off the plane"
Cons: "Very delayed flight No updates for departure, empty desk until it was time to depart, for why we sat on the runway for so long, no update on landing time or that we were starting descent"
Pros: "I experienced absolutely no problems before/during after my flight. Everything went smoothly. I wish every flight ran as smoothly as the two flights I took that day."
Pros: "Easily the best flight of our entire trip. Airplanes was nicer so the others couldn't help that but the crew was outstanding on this flight. All of them were amazing! Kindness is what the world needs and all three were wonderful. The comfort was also the best on this plane. This was the first time flying with United."
Cons: "Problem was after the flight. My luggage was lost. This was the first trip with United so I'm not sure about the future. This was the first time my luggage has ever been misplaced."
Cons: "Your crew and service atrocious"
Cons: "Flight updates were terrible, non existent. The people by the gate were not helpful. My daughter had to check online for updates.Customer service over the phone was poor as well. No one knew what time the plane would board,etc. Terrible overall experience. Need to improve on communication with passengers."