Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.
The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.
staff are overall friendly.
flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay
I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.
Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.
Delayed flights, missed connections, lost luggage
Great service, comfortable seats.
The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.
no aisle seat
No PED was available didn’t have anything for entertainment if you weren’t buying it seems every thing available for 3 hour flight and flight was scheduled for 2 hours and 55 minutes No snacks made available came thru once had a small bag of pretzels cup of coffee and never came back
All the effort to make my need for wheelchair problem free
That it got me to Paris safe
No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta.
Attentive and polite staff. Comfortable planes. On time flights.
I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.
Seats and service
crew was professional and very attentive and beer and wine and ice cream on the flight
wish they had more movies choices from the u.s.
They came around often to see if we needed water or anything. Food was good.
Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time.
Everything was fine
The seats hurt my butt
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