Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival
They let me sleep.
I liked everything.
great service by flight attendant; clean bathroom; free tasty meals and snacks
Nice, clean plane
Food is the same all the time
China Irline crew and staff have the painful boarding and check-in process to a science: impressively organized which makes check-in and boarding such a breath.
Everything was fine
The seats hurt my butt
Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!
We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!
Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid.
Seats and service
Very helpful and accommodating flight attendants ... all with a smile!
On time with no drama
On time as scheduled.
They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
Late, slow, de-icing in Detroit took nearly an hour!
Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers.
It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United.
Plane seats were so narrow that my knees were pressed into the back of seat infront of me.
Gate agent was sincere and professional.
Aircraft cabin temperature far to warm and uncomfortable.
I enjoyed the crew and the service... Top notch
No tv on plain no free wifi like it was advertised
Good crew!! Entertainment screen not as good as SAS
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