Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Pros: "it was ok flight, but on time, very important to me"
Cons: "the food... cream cracker and very sweet cake..."
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Cons: "Full hour to drop our bags at ticketing. Otherwise great."
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Flight was assigned to Level Airlines and meal information was not provided to Level. Level flight attendants refused to serve meals to our family because it was not indicated on our tickets.
They did not explain at a right time for the almost 1.5 hour’s delay after landing. And I think food should be served to every passenger for 9 hours flight, not optional.
Pros: "The price was right!"
Cons: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Cons: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
Cons: "Seats are too close together, very uncomfortable for long international flight"
Pros: "Flight at time. Arrived earlier than expected."
Cons: "I ordered a cava bottle and it was hot. But rest was ok"
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Pros: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Cons: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Pros: "I flew business class for this trip and loved the leg room!! Having frequently flown coach class on these overseas flights, I have a hard time folding my long legs into the cramped seats and arriving rested and in good humor. I can say unequivocally that the flight attendants give you much more personalized attention in business class. I didn't have to, but I preordered my meals and that info was registered, and that way I got what I wanted. I also made use of the Admirals Clubs during layovers."
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "great staff making you feel like home. flight on time,definitely recommend to all."
Pros: "The service provided was excellent. The food was as good as airline food goes. The entertainment options were excellent."
Cons: "Coach seats are a very cramped!"
Cons: "Even on a big ole B777 you better upgrade to bigger seats"
Pros: "Flight on time."
Cons: "USB plug didn't work. Could not charge phone. Touch screen on TV didn't work well."
Pros: "How can you serve food like that."
Cons: "Drinks were fare , had to ask for seconds 10 hour flight. Where were they. I got up and got my own."
Pros: "Flight attendants were polite and welcoming. Good entertainment system too keep busy during flight. Arrived earlier than scheduled."
Cons: "Seat are definitely getting smaller and not too comfortable."
Pros: "The entertainment choices were very good. It made traveling with children easier."
Cons: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
Cons: "Check in was not available and had to fly standby despite having reservation."
Pros: "Vueling is a horrendous company, delayed flights - very bad organisation"
Pros: "The seat comfort was acceptable. this is what you get for what you pay."
Cons: "no comments"
Pros: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Cons: "The coffee wasn’t free."
Cons: "There are no complimentary beverages, not even water, on the flight."
Pros: "It was easy. Very cheap. On time."
Cons: "Seats are not great. But you get what you pay for."
Cons: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Pros: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Cons: "How can I be reimbursed. The way we were treated is a shame"
Pros: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Cons: "Late boarding due to some crew late."
Pros: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Cons: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Pros: "Good entertainment options, a lot of good movies to choose. Flight was on time, we arrived before the scheduled time."
Cons: "The crew seems to have some troubles between them and it was reflected in the service they offered to the passengers. Some of them were rude."