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Empty seats next to me - wish it had been for a longer flight!!

Terrible last row seats many seats available but no offer to move to better seat

They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.

Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.

Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.

Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late

The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom

I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now

The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.

We were not aware that the check-in counter didn't open until 8:30 am. We arrive at 7:30 for our 10:30 flight ending in Chicago which is standard time allowance for international flights. I guess because the flight stopped in Copenhagen it was considered domestic? Anyway, would have been nice to know they didn't start check in until 8:30am.

Check in folks were very helpful. Hardly any wait at any point in the process, when we had heard that morning flights were crowded and difficult to get through. Crew was also very happy and kind to passengers

Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.

Flight from Geneva arrived in Cophegan with one hour to make connection we had a 15 minute walk from one terminal to next (arrived terminal B had to go terminal C) and still had to go thru passport control. Fortunately we got someone to help us get thru and our flight was already boarding. We boarded with ten minutes to spare. In the futygoing into Copenhagen needs more time between connections

I was on SAS, not AeroMexico. How the great have fallen. I used to revere SAS-no more. First off, I was charged a $150 for two checked bags (that's almost twice what the bottom-feeder American Airlines charges). Talk about predatory. The aircraft was a crappy Boeing 757, with a seat pitch tighter than a cut-rate airline like United or Frontier. That was one uncomfortable seat, not leather, but rough cloth. Most of all irritation, no soda or snack on a four hour trip. Wow, cheapskate cut-rate airline. They used to be very comfortable and generous, but that was a decade ago. Never again, that's for sure. The crew was friendly and professional ad they did get there on-time - the only positive aspect of this experience.

The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!

We flew economy+ and it was a great experience. The crew was friendly and helpful, there was a great selection of inflight entertainment and food/beverages.

Copenhaguen airport is not very efficient, signs are not clear enough. Too much walking.

Terrible flight. 1. They’ve only one option for food. 2. Seats are very cramped and screens are tiny 3. No pillow or blanket provided on long haul flight

Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me

I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.

Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work

That was a short flight by the only time I could actually sleep

How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?

Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.

Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.

Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.

my husband's monitor did not work. there was a visibly ill family in my husband's row.