The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Pros: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Cons: "The second food service."
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "Crew - excellent service orientation"
Cons: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Pros: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Cons: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Pros: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "crew from the check in to airplane very good"
Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "Very good experience with ANA."
Pros: "A nice crew and service very friendly."
Cons: "The transfer walking to long."
Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Cons: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Pros: "The service, our seats, overall comfort and cleanliness of the plane."
Pros: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Cons: "Very good overall. The entertainment could you a little more choices."
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "It was an awesome flight, very nice and great service,"
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Most all."
Cons: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Pros: "The best service I have ever received. The stewardess ladies are incredible."
Cons: "Alternative movie options."
Pros: "Excellent food and service"
1. I’ve never seen any airline weight and enforce carry on luggage. 10kg for carry on and laptop bag is way little. I had to move stuff to check in bag at thr airport and pay excess luggage fees. 2. Food was sub par and not tasty at all. Ended up eating fruits only.
I was comfortable and happy all the way
Boarding and In flight customer service
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Cabin crew were great. Not impressed with the food.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Cons: "Food options were very similar. And the pre-made meals are hit or miss"
Pros: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Cons: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Cons: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Pros: "Good movie selection, very friendly crew"
Pros: "Excellent on board staff"
Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Cons: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Cons: "Extremely small leg pitch"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "Good legroom, friendly crew."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Cons: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Cons: "A little crowded but still great service."
Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Cons: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."
Very good experience . Will fly again and will recommend friends and family to fly THY
Pros: "The crew was good and the seat allocation and comfort was excellent."
Cons: "Food was below average. This needs to be improved otherwise it is not worth it."
Cons: "I had difficulty checking online, because I didn’t have the right ticket number. By the time I contact you and get the right one all the windows seats or aisle seats in the airplane where taken. I had to go with middle seat which can be super tight and uncomfortable when you have two strangers on both of your sides for such a long flight. I wish they email me the right tiket number on time."
Cons: "Cabin temperature too warm"
Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Pros: "comfortable plane: new, new media systems, leg room. usb to charge my phone."
Cons: "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
Cons: "The plane was too hot"
Pros: "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
Cons: "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pros: "Crew were amazing. Warm approachable and professional. They tried several times to repair my screen. After these attempts they found me a different seat with a working screen."
Pros: "Good service, friendly staff."
Cons: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Cons: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"
Pros: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Cons: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Pros: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Cons: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Cons: "They didnt load a special meal (child) that I had requested for my two year old. Luckily we had packed extra food. They returned that car seat all wet at SFO. Didn't even have the decency to put a plastic cover on it. Overall I found the crew lacking any warmth and the service was mediocre at best. The food was below average. Overall highly disappointed. I had assumed that Turkish would be like it's other middle Eastern airlines line Emirates or Qutar but they are not. I would take my business elsewhere"
Pros: "Its was sooo goood, thanks"
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Cons: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
Pros: "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Cons: "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."
Cons: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Pros: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Cons: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Cons: "They changed checkined seat numbers. Air conditioning was a total failure."
Cons: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Pros: "Awesome cabin crew."
Cons: "Tight seats and some passengers were so noisy and loud throughout the trip."
Cons: "my seat was uncomfortable"
Pros: "Fantastic food and service"
Cons: "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"
Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Pros: "Flight was on time, staff were professional"
Cons: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
Cons: "Very bad customer service It will be my very last flight with them"
Pros: "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
Cons: "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
Pros: "The crew were amazing.. very helpful and accommodating! The food was also 5 stars, and the entertainment was great! Enjoyed every minute of it!"
Cons: "Boarding was not really done according to groups A, B, etc, but it was only a small holdup.. really nothing much at all :) Comfort was great, although a little more leg room might have been nice. But again, not a really big deal!"
Pros: "The window seat"
Cons: "Pathetic vegetarian food."
Cons: "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"
Pros: "The crew and their service was great, and there were lots of choices for entertainment."
Cons: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Pros: "such an accommodating airline. Great customer service"
Cons: "2 hour departure delay."
Cons: "Lack of meal options for second meal and under cooked meals."
Pros: "politely crew."
Cons: "food caused stomach pain"
Pros: "The bread service"
Cons: "I had two checked baggage a and o my 1 was delivered. I have reported this at the airport and have been following up with their customer service many times but no information is yet provided after days."
Pros: "The stewardess was accommodating, boarding was easy"
Cons: "Made my connection with 5 mins of plane takeoff, My luggage was lost, found the following day."
Cons: "old and boring entertainment movies for a 7 hour trip. The cabine had no USB port or electrical port."
Pros: "The service, the food, everything."
Pros: "Flight duration"
Cons: "They ran out of chicken servings and more than 50 percent were pasta which was too greasy. They should know how many adults going to lahore would like to eat pasta. Tea and coffee was so so."
Take off and landing were ATROCIOUS.
Rome to Paris delayed- tight connection time. Air France escorted the 30 people on the connecting flight to SFO through the airport-even providing a special bus taking up right to our gate-Bravo!
We got delayed so much I almost missed my connection but I understand safety first.
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
Major miss in rescheduling causing us to miss flight.
Delta terminal 2 gate 24B would not allow us to board the plane 3 minutes after main2 zone was called. We were forced to take a flight 4 hours later, waiting at the airport. And the female check in lady at the gate was rude and completely unhelpful. Delta service is poor at LAX
Getting a response for my entertainment unit to be rebooted took almost an hour! One flight attendant walked right by with my wife’s call light ON! smh
It would have been nice to be served some water
Cons: "More arm space and leg room for cabin"
Pros: "Staff was really friendly. Everything went well."
Pros: "Comfortable and safe flight."
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Cons: "No hubo comida suficiente"
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Service by crew. I was flying economy but it was par to business class."
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Cons: "Everything was perfect!"
Cons: "They my flight"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Pros: "Video access"
Cons: "Too hot, too crowded"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Cons: "Left 30 minutes late from SLC."
Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "In a pinch they were able t"
Cons: "The vegan meal was not good"
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
Cons: "nothing, it was great."
Pros: "Love the hospitality and the staffs kindness"
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Cons: "No power to charge"
Pros: "Get a day in NYC"
Cons: "Two daytime flights booked so can't get to Bangor until the 9:00 pm flight tonight. Aitline only coveted one night at the hotel. Had to buy a second night so we don't have to carry our bags around all day."
Cons: "Was required to gate check my luggage through to baggage claim."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "It's just a really small plane so the comfort isn't great but only a half hour flight"
Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"
Very poor food and service. Cattle class and treatment is poor by staff
I was expecting more from them. Decent food at the start—with no choice of options. At the end of the flight they almost sprinted down the aisles. Movies were not great. No place to get up and stretch your legs since they closed off so much of the back end of the plane. I have never seen that. My flights with Qatar were much better in comparison.
They ask for electronic vaccination status to be downloaded but then they ask to see it again!!! Whats the point of downloading?? Also economy class was allowed to board through business and were not told to go to a different line
On time and even earlier arrival!! The food is poor and really a downer, LH was never a great but now they hit a new low point…
Overbooked flight. No seat for me. I had to stay extra day because of it. No customer service available for a whole that time. I spent 3h trying to get in touch with them. No luck.
Pros: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Cons: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."
Pros: "Everything is well organized, crew members were great."
Cons: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Pros: "Crew seem competent, airplane was fairly clean and not too old, food not awful, ac outlets in economy, headphones not the worst."
Cons: "I hate that there's no free checked bag anymore! Two mile walk with heavy bag in Frankfurt. Provide carts in FRA! Crowded: seat pitch small, seats narrow, flight totally full, toilets filthy by the end. IFE: English options boring (German options not subtitled), touch screen not responsive."
Pros: "This was our return flight back to the US much better then going to Europe!"
Cons: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Pros: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Cons: "Food was mediocre."
Cons: "Never made the flight because my first flight was delayed."
Pros: "there is a big amount of space between the rows making sitting very comfortable"
Cons: "lack of ventilation above the heads"
Pros: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Cons: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Pros: "Great service and timeliness."
Cons: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Cons: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Pros: "on time no hassle"
Cons: "nothing in particular"
Pros: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Pros: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Pros: "There was an empty seat next to me. Sat near the back & it was still a pleasant flight with sufficient room in my seat. Served food & drinks with no charge."
Cons: "I will fly Lufthansa every chance I get."
Pros: "Crew was outstanding"
Pros: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Pros: "The various entertainment choices, movies, tv and games to while away the time."
Cons: "food was mediocre"
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "Good pilots as usual new plane great service clean"
Cons: "Food could always get improvements"
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Pros: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Pros: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Pros: "Seat and service on board"
Cons: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."
Pros: "Lufthansa flights are by far the best way to fly transatlantic!!"
Cons: "Airline lost my luggage on the last leg of our trip."
Pros: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Cons: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Pros: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Cons: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."
Pros: "The food, comfort, and entertainment"
Pros: "As always, Lufthansa provides a great flight experience. Attentive crew, clean seats, and good leg room. Will fly Lufthansa again and again."
Cons: "Food wasn't as good as last year. Not bad, just not as good."
Pros: "I love lufthansa"
Cons: "We waited 1 hour inside the plane for a tore change. That should have been done before take off time."
Pros: "Had really less than an hour to pass through immigration and catch a connecting flight to Rome. In particular I thought my bag would not make the connection, and as I was going on to Perugia that evening and it would have been a big mess. At check-in for the Rome flight, the LH lady was able to confirm my bag was already aboard which put me at ease. It came through very quickly in Rome and I arrived in Perugia on time and with my bag! Food from Bogota was tasty and there was a complimentary snack on flight to Rome."
Pros: "Nothing. Never was able to get on the flight"
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Pros: "friendly staff"
Cons: "bad food"
Pros: "On time arrival both ways, decent service"
Cons: "Charges for advanced seat assignment on an international flight is ludicrous and unacceptable. Lavatory malfunction on return trip lead to unbearable smell at my seat."
Pros: "Most of all."
Cons: "The headphone connection method. It is difficult to replace the headphone w/ your own because the connector is located deep in the headphone compartment and you cannot see it in easily. As far as you use the built-in headphones, no problem."
Cons: "Boarding at Frankfurt was a nightmare. All the economy class was pushing and shoving and cutting in front of other people. People were standing outside the line and putting their tickets on the entry system and the attendants were doing nothing to stop them or tell them to go to the end of the line. When left from Chicago to Frankfurt they seated you by rows and this was much more efficient. All flights should board by some system vs. just everyone trying to go at once."
Cons: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"