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great starting with the business Class that's was Amazing . thank you United Airlines and brussels Airlines

What would be infinitely better if for Kayak to not offer this flight as if it was completely different airlines rather than United and then filtering me through some creepy discount site.

Everything works smoothly once I got to Brussels. Flying with United Airlines from Atlanta to Chicago and Leaving Chicago for Brussels was a nightmare though. Slept at the airport in Chicago because my flight got delayed from Atlanta to Chicago. No accommodation provided because united airlines said I had economy ticket.

In general, flight attendants were not very welcoming. Because of delays in departure and luggage handling, we missed our connecting flight. Offered a later flight on standby but available seats were then taken by 4 or 5 airline crew so slept at airport and got home next day. I am a frequent traveler, and this experience was the worst.

The flight was excellent. The crew was great. The food offerings were very good.

Flight was delayed due to the late arrival of the catering truck, which is quite unacceptable. There was a beverage service, but no pretzel, or cookie, or nuts were served in coach.

Liked the excellent United crew, the food selection, the comfortable cabin and the excellent movie and tv shows selection. The interface on the screen is also excellent and gives the option to let the crew know to wake you up for meals, or not. I disliked the onboarding experience at the Brussels airport. The process is convoluted and was not explained to any passengers. I also don't understand why thee is an additional security screening when getting off the plane from Africa, when there was none when getting off the plane from the US.

Worst and most inattentive in-flight service I've ever had.

The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip

It was a good flight. The entertainment could be better.

It’s a business class ticket but they didn’t give a lounge access

excellent, staff and boarding were all seamless and no issues, thank you!

Etihad charged me for 2 check in bags. On Kayak search results price was showing 2 check in bags were included. Kayak need to reimburse me for these additional charges and metal agony and distress. Thanks.

i was not allowed to use lounge, although i had business class ticket, and nobody told me my ticket was not eligible to use lounge

Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.

Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

I request kosha food all my flight but this flight didn’t imclude my kosha meal.

Food from NYC outbound flight was bad. Below average quality.

It feels like the seat did not have any cushion and just ply wood. The seats are so compact that no one would sit comfortably. I am a slim person and it was super hard for me to move in the seat just imagine what someone else would feel. This airline would be my last option. Singapore Air and Emirates are far far far better than this. Do not travel even for free.

Terrible flight. 1. They’ve only one option for food. 2. Seats are very cramped and screens are tiny 3. No pillow or blanket provided on long haul flight

Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me

All great. Very efficient. Good emails that kept us in the know

That was a short flight by the only time I could actually sleep

How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?

Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.

Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.

Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.

I like the frequent mails we get when there is an update. Please keep it up

my husband's monitor did not work. there was a visibly ill family in my husband's row.

We had to wait 2,5 hours in the plane before take off!!!

Dislike standing for 30 minutes waiting to board. Coffee disgusting, hot sandwich almost inedible. Staff cheerful. Flight early.

The flight was 1h delayed. There was a flight attendant making announcements in the cabin, but it was impossible to understand whether the information was important or not. (Although whatever she was saying, it was clearly meant to be communicated to the passengers.) From the way she spoke, it sounded like Spanish, but only thanks to catching one word out of every five or six — mumbled through her teeth — I realized she was actually speaking English. It was quite embarrassing

People at the gate were the worst I ever met from Ryanair

On time was excellent, not serving any water and deliberate seatings apart is deplorable.

Very good, staff seemed to check random cabin bags for size pre boarding.

very delayed boarding; the crew started the service extremely late and everything felt like they didn't want to be there and do their jobs; the pilot changed her mind about landing :))))))))) and we spent 10 more minutes circling around the airport before landing, eventually!!! lack of communication = lack of professionalism. she could have said 'ladies and gentlemen, due to us having taken off very late, we have lost our landing permissions and we'll have to wait some more', but she chose to shut up. big mistake that reflects poorly on the airline and herself.

Flight with Ryanair more than 1,5 hours are awful... No space between seats, absolutely uncomfortable stay.

Boarding was chaotic, the gate changed 4 times and we took off 1 hour late

Kudos to the staff for their patience and professionalism. Next time, please stop serving alcohol to Romanian male passengers who are clearly not able to drink with measure. Appalling behavior.

While the connection was efficient and my luggage arrived intact, the overall onboard service was disappointing. Despite being on a flight lasting more than eight hours in a very cold cabin environment, my request for a blanket was denied on the grounds that blankets were not available for that flight segment. This was particularly surprising, as many airlines, including Ethiopian Airlines, provide blankets upon request even on significantly shorter flights. The lack of accommodation left me uncomfortable and congested throughout the journey. In addition, the crew's overall demeanor seemed indifferent, resulting in a service experience that fell short of expectations for a long-haul flight.

It was okay. Mothers with rowdy children should be invited to sit in front of them.

Even after a delay, getting off the ground, thanks for keeping me safe, the airline made certain that my connecting flight was rebooked to get me to my final destination. It was actually rebooked twice, and my luggage still managed to meet me. The airline gave me a credit for food and beverage to be used at the airport vendors, regretfully, the credit did not transfer to my final boarding pass. Oh, well…

I paid extra for more comfort, didn't get any better than any other seat, tv didn't work on both seats, it'd

This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.

I flew from Brussels to Munich, then from Munich to Denver. The flight from Brussels was only about 2.5 hours and it was okay. But the flight from Munich was about 12 hours and we sat on the plane for a very long time after everyone boarded. I paid something like $75 for a “preferred” seat in economy and it was so cramped my knees rubbed against the hard shell pocket. You couldn’t turn your legs to the side because the passenger next to you was too close. I was on the aisle but couldn’t put my leg out because there was often traffic or carts. Maybe I’m expecting too much but on such a long flight I’d like to see more comfortable seats. I think it was a United A380 plane. I won’t be flying anywhere that far away again. My legs and feet are still swollen 4 days later.

Well the flight was 3 hours delayed taking off which lead to missing the next flight in Newark and an overnight stay in a hotel (at my expense) for a next day flight, 1.5 hour long immigration line, etc. Let's just say my travel experience wasn't pleasant.

We were on a new plane with Lufthansa and everything was clean and seats were comfortable. Staff was courteous and food was good. The only airline that still provides real silverware and not plastic.

On Time departure and arrival Entertainment system not very userfriendly

Wasn’t overbooked, so it was nice having an empty seat next to me. Appreciated the on time flight. Food was really bad though. Received stale vegetarian sandwich with just a slice of cheese and shredded carrots on it. Very strange and not tasty. I didn’t order a vegetarian meal either way of my trip but received all vegetarian meals because they said that’s all they have available.