Just overall a poor experience with little to justify the price of the ticket!
I am very satisfied for choosing that Airlines! It was my first time but the everything went smoothly! Thank you!
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.
Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!
It was very good, ,especially the working people in the plane, they are so polite.,thank you
Very nice and comfy flight , and sharp on the time
The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.
The crew was attentive but not intrusive, and was always kind in every interaction.
Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.
Flew Premium Economy. The seats were comfortable and tilted back far enough to sleep. Food was okay and service friendly and efficient. We bought tickets through Kayak partner Underpricer and the price was good.
Lufthansa seats were much more comfortable than United. While they had about the same video selection, Lufthansa didn't put advertisements in with the movies like United did. And the Lufthansa food was much better than United.
Boarding to the plan was smooth. The plan itself was fine but the entertainment system work only on some seats (in our 3-seats row area only one seat had a working system). Landing not on a shoulder is very uncomfortable (departing the plan and travel in buses like it used to be 35 years ago)
ITA has these new Airbus A330 Neo that hates economy class passengers. The seats have absolutely no cushion to a point where it hits your spine constantly and reminds you to fork out for premium economy or don’t travel next time. The food was absolutely horrible, ETA mentioned 3 meals for 12 hour flight but it was mostly 1 meal and 2 light snacks. I am vegetarian, so my 2’d food was 1 slice of tomato, 1 cucumber on a dry cold bun. The other 2 meals were disgusting. My young one threw up the entire time. Flight attendants were the cherry on top - plain bad. They would skip servicing drinks to some passengers completely and if you call for an attendant, they will come and stop the button on top without even asking you what you need. I would avoid ITA by all means - there are plenty of options including SAS for same routes with better seats and humane treatment.
Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.
Comfortable flight Attendants are professional Had a luggage delay at one destination but was delivered the next day
I guess that was fine with ITA but the Rome airport is so difficult to navigate with so many checkpoints getting new tickets from what was originally given to me
Two of my four flights had issues with toilets either NOT fully operational or completely out of order. Boarding was a joke because they have NOT established who is running the show. In the end, she did a terrible job. The seats 💺 were loose goose and the drinks and snacks were limiting in choices. Also, following Alitalia as an inspiration was strange since they went out of business.
Boarding in Rome for the Venice connection was disappointing. Very hot after a long flight, being herded on a crowded, unairconditioned bus to be transported to the tarmac for boarding for our connection. ITA you can do better than this, especially for international passengers!
Never went to Rome's airport and it was beautiful!!
