Bording theough the E gates is terrible. Bus ride, no aircon wait on the bus, not great
Flight cancelled by Seuss air and all onward flights missed
This is a quick flight from JoBerg to Livingstone. The small meal was very good, surprisingly, not a sandwich but a nice little chicken salad. Easy breezy flight if you travel long distance a lot. There is no entertainment and none needed for this short flight
Loved the in flight meal! Surprisingly good.! Staff on board were all friendly and professional! Book as far ahead as possible! Get your seat selection locked in ASAP
Far better than last return flight we had when the flight was delayed due to technical error and we missed our connection flight with no initial support from Airlink. This time thankfully all went well and will use again.
This was an excellent flight with great crew and a full complement service including a sandwich, a drink from the bar, tea, coffee or water with the meal and then a further bar service.
I can't understand how the priority boarding queue has so many people standing in it. I was travelling business class and arrived 40 minutes before boarding time and there we about 25 people in the queue ahead of me?
Delayed boarding... we were kept standing in the bus for too long... the bus was packed and smelling people!!! As if it's not enough,when we finally came off the bus, we had to wait again standing in the sun waiting to board..
+ There was a great small meal even on the short flight + They gave our kids a magazine that kept them busy because there were no screens - We didn't get a boarding pass for our infant in arms for the connecting flight
this route is more expensive than you would expect. Boarding, disembarking was easy and fast. Cabin crew was friendly. Seats are small
Seat reclining, foot space; entertainment non-existent, but OK for sort flight! Staff super.
You get what you pay for. Uncomfortable seats, pay sky high prices for snacks, a passenger along side me was distressed and crying through most of the flight. I went to the tail of the plane to give to the distraught passenger. A stewardess approached me and I explained the situation. I was then charged R19 for a small bottle of water.!!!
A snack was advertised on my booking but when they came around I was told that is wrong. I wanted juice so I had to pay for it. I flew business class and was unable to book a business class seat on the website. Lucky there was still one available when I checked in at the airport.
I love FlySafair! PUNCTUALITY is what they do best, and thier schedule is so flexible, how they've structured Departure slots, one can decide to leave any time of the day. I am a coffee lover, I was astonished with their partnership with Boottleggers to allow us have specialty coffee on board, so wonderful.
Seats are very narrow. Boarding was delayed. The R85 voucher is insufficient for a wine and mixed nuts. Needs to be increased for "business class".
Our flight was canceled. The airline was apparently on strike.
Don’t waist money on priority. Changed the gates. Then let everyone through while priority row was twice as long. Got sooner to my seat jumping to the end of the line
Old planes and lack of attention to detail. Horrible experience.
Make some provisions for non-disabled elderly people who don't require assistance necessarily but would appreciate not having to walks long distances or stand for prolonged periods of time. For example: Seats close to boarding gates. Not being required to climb down and up stairs to board and deplane if in rows 17 upwards. Not being required to stand in long queues in boarding tunnels waiting to board. Priority fast track through security points to avoid long queues in departure halls.
Free or minimal cost water available in recyclable cups on board would be very welcome! Everything else was great!
There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
This was my first time flying with Emirates. Overall, the experience was very good. I thought the seats in economy would have been a bit more comfortable, but, they seem to be on par with other airlines. The food was excellent and very satisfying. If you can afford it, I would definitely suggest upgrading to at lest premium economy seats for long haul flights.
First time and very memorable, the finest flying experience ive ever had
Thay crew was so nice.Air hostess il ham was so nice.my mom was little scray with airplan turbulence she help us alot.
No Vegetarian options onboard, made to wait for a long time for boarding
The internet connection did was not functioning as per normal.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
For such a long flight I feel the spacing of seats could’ve been better to make it more comfortable for passengers. Very little space to move & stretch legs.
The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London
This airline has now finally turned the corner and reminiscent of the old day service. Would definitely recommend flying with SAA.
Great experience all-round. From re-checking baggage directly before leaving the arrivals hall (coming from international), to fast and friendly boarding, to complimentary drinks and snacks on board. This was a very pleasant experience - even my luggage was delivered on the belt very quickly and it was a wonderful end to a 28 hour transit.
I had a very good experience from boarding to arrivals.
Boarded almost 48 hrs later after a scheduling change on my initial flight that was not communicated either by kayak of SAA.
I had booked a ticket for a 6:40 am departure in July 2025, but it appears there was a change to 8;00 am, which meant I missed my connecting flight which departed 10 m minutes before I landed. I had seen this problem only the previous day and try to resolve it with South African air, but they are very uncooperative on the phone. All they could say was all flights were fully booked and I ended up buying paying $2,000+ to secure a ticket for my family to ensure we got out of South Africa by Monday, which am currently pursuing with the airline.
South African Airways on the outside, a very old shabby Qatar Airways plane on the inside
The food options were beef or veg, No alternatives for Hindus, that don't eat beef...
Flight was on time Seats ( business class) are terrible- you keep on slipping down as it doesn’t lie flat Food service is like economy class. Meals ( still wrapped in plastic) are just dropped in front of you
Flight was cancelled with no notification until I reached the check-in desk at the airport. I also got downgraded and they lost my luggage.
First row in business class is terrible - no storage space with video screen folded down between seats. Entertainment system didn't show flight info...
cabin crew was OK, food was OK, the trip from the US to Munich was actually pretty bad comfort wise. Noisy aircraft, lights never dimmed even in Business class (night flight) barely sufficient amenities for the price. I have millions of miles with United but TBH American is gaining ground and Delta has always been marginally better then United although on paper United has more longes and cheaper upgrades.
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Food was very very bad! Same flight from US was amazing with great food but the food prepared for the flight from Cape Town to New York was not eatable. The crew also did not smile once. They all looked like it was a shift they had not signed up for but were forced to take. :(
On time - really well operated flight. Friendly staff. Super impressed with United on this round trip.
Less packaged foods in between meals Appreciated fruits cheese platters ice cream
Flight was canceled and United offered zero assistance. Left many of us in an unsafe situation
The flight itself was fine and the pilots were great. The crew was awful - the purser WOULD NOT SHUT UP, they ran out of food, I would not serve the “beef” dinner option to my dog. The boarding process was a clusterfuck-no announcements were made about boarding groups, and when we did get on the plane, attendants were blocking the aisles taking orders for the premier lounge and not letting the poors get to their seats
