Pros: "Crew and i ohhh ver all copa experience."
Cons: "Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa"
Pros: "The seat comfort and staff especially the captain - very engaging"
Cons: "WiFi on the airplane to access flight map and other services."
Pros: "good crew, food was okay."
Cons: "really uncomfortable seats, too small for an international flight. couldn't lean back because the guy behind me was tall, so my back was hurting the entire time."
Pros: "Nice crew, work well together!"
Cons: "Nice job!!"
Pros: "Friendly crew, always on time"
Cons: "The food was very little, a cold sandwich."
Pros: "Everything was ok except for the body odor seated next to me."
Cons: "person next to me had bad body odor and urinated in the seat. Was on a 7 hr flight trying to avoid the smell. The caretaker of the person didn’t care about the uterine in the seat that I brought to her attention. The man seated in front of me complained about the odor and pointed also noticed the uterine in the seat. I accidentally put this info in the comments on my flight from medellin to panama. This took place on this flight."
Cons: "The fligth could come with entertainment services"
Pros: "Vuelo tranquilo y todo a su hora"
Cons: "The flight is so short that if you didn’t bring headphones, you miss all the entertainment. It wouldn’t be bad at all that the sandwiches are not stone cold. I fly copa very frequently and I know they often heat them up"
Pros: "The crew was attentive and friendly."
Cons: "I was quashed beside a large stranger. The seats were not wide enough."
Cons: "The crew on this particular flight was not up to par with the previous KLM crew standards. From the boarding, which they started letting economy class before elderly people and Skypriority to the lack of at least a smile from the crew serving you. Copa please train your crew. After we are the client"
Cons: "Bathroom sink in first class was inoperable"
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Pros: "The only good think is that they are always on time"
Cons: "Please, better entertainment options. Movies are few and old! Food is getting worst at every flight... And please, don’t be cheap and pay for a tunnel for desembarkment."
Pros: "flight was right on time"
Cons: "not much leg room"
Pros: "Only thing I liked was the tv in the seat"
Cons: "I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options."
Cons: "I asked for vegetarian meals & didn't get it. I asked for seats not on the wing and got the wings all my flights. Not happy, bad service"
Pros: "Comfort and staff on board"
Cons: "Overall good"
Pros: "Excellent service"
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Pros: "The flight was not full so I had the row to myself and could stretch my legs. Overall, though, there was good legroom and the seat was generously sized."
Cons: "Would have like an adjustable headrest so I could sleep more easily."
Cons: "Copa needs to start letting customers choose seats a head of time, for my second leg the system didn't allow me to do so when I checked in the day before, therefore I got a seat didn't want."
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Pros: "Overall service was great"
Cons: "My return flight had me seating separately from my girlfriend that I was traveling with"
Pros: "Price, service, food, entertainment, easy layover"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "The overall experience was excellent, everyone was nice and helpful."
Cons: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
Cons: "My departing flight was cancelled due to weather and the only alternative flight offered was 7 days later. I offered to travel to a nearby airport to fly to the same destination 8 hours later, but was told I would be charged a $800 change fee even though I could buy a new one-way ticket for $400. So I bought a new one-way ticket. Then Copa told me that because I would miss the original connecting flight in Panama (which was impossible to reach because they cancelled the first flight) they would cancel my return flights. They forced me to pay $400 extra on top of the full return fare for just a one way flight, while leaving me to pay for another one way fare at the last minute."
Pros: "On time departure from the gate."
Cons: "Entertainment cut off during the beverage service and wasn’t restored."
Cons: "The Bathroom has paper toilet used in the toilet paper place. The girl was talking in Spanish and English but not friendly at all. Also we went to the gate and we could not pass with water that we bought in the airport to the gate and was not another option to get water once that you get to the gate. Not a good trip at all."
Cons: "The crew was unfriendly"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Cons: "Worst airline of all time. Booked my flight several months ago. Attempted to check in the day prior to my flight but Copa's website was not working. Website was not working for 7 of the girls I was with either. Arrived to the airport over 2 hours early to ensure time for check in. Was told I no longer had a seat on the flight. Copa over booked the flight by 9 people. Was put on standby and luckily made it onto first leg of flight but they again took my seat away for the next leg of the trip. VERY upset. Will never fly this airline again."
Pros: "Got off the ground quick"
Cons: "We had to sit on the tarmac taxiing for almost 20-25 mins and I had a connecting flight I easily could've missed had it taken much longer"
Pros: "All the way it should be!"
Pros: "Food and drinks on even short flights Very efficient and friendly crew"
Cons: "The flights had connections that were too close together which almost caused us to miss the flight"
Pros: "Food was okay and flight was comfortable enough to sleep through."
Cons: "Flight was delayed and we sat on the tarmac for ages."
Pros: "Viajo todas las semanas. En todo este tiempo nunca había topado con personal tan amable, simpático, alegre como el de COPA en Nueva Orleans tanto en el mostrador como en el abordaje. Les felicito!! Ojalá todas las estaciones siguieran este ejemplo."
Pros: "Flight left and arrived on time."
Cons: "Anytime I needed something, such as a refreshment or travel form, employees did not follow through on the request or even return to me. It took over an hour from arrival time for luggage to arrive."
Pros: "The flight departed on time, easy connections in PTY hub, crew was very friendly."
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Pros: "Nothing I like"
Cons: "Bad all around"
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. There were no movies to watch. The temperature on the cabin was freezing and there were no blankets available."
Cons: "No food options for vegetarians. Most of the crew seemed to be annoyed that we were vegetarian. No media option from Panama city to San Juan."
Pros: "Space between seats"
Cons: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
Cons: "On a direct flight from Cartagena to San Francisco we were delayed by an hour on the runway then stopped in Cancun for unspecified reasons. The Captain said we prepared to stop for one hour to refuel but one of the flight attendants said it was to change crew, which seemed likelier given the crew did change. We sat there for an hour with no communication from the crew. When we landed in San Francisco we sat for over an hour waiting for an open gate and also had little to no communication about how long we'd be waiting. Baggage claim took 45 minutes. Overall service was poor and communication was terrible. No accommodation for the significant delays and no drink service while we were waiting despite not being able to bring liquids of our own on the flight."
Pros: "this veggie meal had dairy, which makes a big (postive) difference for me the entertainment worked much better. although if it had been working on my first flight, it would not have been enough variety in options for movies"
Cons: "seats were too close together not enough water available"
Cons: "The departure was delayed, but we arrived at the time that was scheduled in New Yotk."
Cons: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."
Cons: "Good airline, will fly them again"
Cons: "Plane delay made us leave after midnight."
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Cons: "The seats were very uncomfortable and cramped."
Pros: "it was ok flight, but on time, very important to me"
Cons: "the food... cream cracker and very sweet cake..."
Pros: "I love the airplane, the service and the food. Was a GREAT AIRLINE!"
Cons: "Maybe innovation..."
Cons: "The landing was a bit rough!!"
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "Yes the crew was great and my veggie meal was great as well"
Cons: "The flight was delayed, I guess was not the airline fault"
Pros: "Crew was amazing"
Cons: "Food please"
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "Seats were fairly comfortable"
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."
Pros: "Quick flight from Medellin to Barranquilla. Easy checkin & boarding. Crew was helpful getting everyone onbard and ready to go. No issues."
Cons: "Perfect flight and staff"
Pros: "Left on time."
Cons: "Inform people of the fee of about $50 that needs to be paid to enter the island!"
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "excellent in alla aspects"
Pros: "On time"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Cons: "Was delay 2 hours and they tell us 3 hours before the dlight"
Cons: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Pros: "Everything was ok except the food. read the other side and do something about it."
Cons: "the food was horrible and cold and with a bad taste. the food must be hot. change it. Copa airline is better"
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Cons: "They rebook ed me thru LAX."
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Cons: "no customer serve no help"
Pros: "New aircraft. Clean. On time departure = on time arrival."
Pros: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Cons: "Started boarding late but the captain got us to our destination early even in spite of late boarding."
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "very professional and helpful staff."
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "Friendly crew"
Cons: "my luggage arrives with delay of 8 hours."
Cons: "This flight was entirely unnecessary. I paid for this flight and a connector from Lima to D.C. I was in Nazca, so could have easily boarded in Lima instead, but the airline forced me to make the 14 hour trip back to Cusco instead, just so I could fly BACK to Lima on their plane, otherwise they would have cancelled my whole reservation. I will never fly with LATAM again."
Pros: "They have all the boxes checked. It is what you would expect from a coach flight."
Cons: "They ran out of overhead baggage space pretty quickly. I found a spot several seats down, but I'm not sure everyone else go in."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "Everything! :)"
Cons: "Leg room nonexistent."
Pros: "I was traveling by myself from southern Chile to California and not too confident in my Spanish skills or knowing how my 6 month pregnant body would do on the long flight. The women and men who were the flight attendants took such amazing care of me and they helped so much to make the flight as comfortable as possible."
Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."
Pros: "Flight came with free entertainment. That's a plus."
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Pros: "Boarding experience was excellent as we used a wheelchair."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Courteous employee interactions from bag check/gate to arrival!"
Cons: "Everything was truly GREAT"
Pros: "Included drink and pretzels. Free carry on and seat."
Cons: "First of all, the line to check in was extremely long and the employees were rude. When I put my bags through the check out they stopped me and said I had to throw away my cologne because it was too large. However, on the Spirit Airlines I had no problem whatsoever. Will never fly with American Airlines again!"
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Easy to board. Comfortable seats. Very kind flight crew."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Cons: "Nonoption for wireless headphones to connect via Bluetooth."
Pros: "Fast and much more efficient than the previous leg of our trip"
Cons: "No other snack choice, just pretzel. Can we have some cookies?"
Pros: "The flight was on time, nice crew."
Cons: "Only pretzels and drink on a 2.5 hour flight."
Cons: "Cabin pressure was not great!"
Cons: "Missed flight in DFW. All other flights full. Had to reroute thru Miami"
Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."
Pros: "Cookies they offered were vegan friendly."
Cons: "Had to sit in the very last row which didn’t recline."
Cons: "Just little delay."
Pros: "On time"
Cons: "Rude flight attendant"
Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Cons: "No food, no entertainment, no room for luggage, no good."
Pros: "Seat was pretty good, flight crew performed well."
Cons: "Left and landed over 2 hours late. Still, it took forever to board the flight. The cabin staff was unorganized and unpleasant."
Pros: "free movies"
Cons: "flight attendant was rude"
Pros: "Flight attendant was friendly and gave great service!"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "The landing was great!"
Cons: "Crew not very friendly but thats normal in AA"
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Pros: "Forgot to load meals for first class! Otherwise good"
Cons: "Still waiting after long walk for baggage"
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "That I at least had an aisle seat."
Cons: "I used to fly USAir all the time. The service was excellent. Following the merger, not so much anymore. The seat was very cramped. So much so that I had trouble walking when I got off the plane, and I'm in pretty good shape. I used to get upgraded often with USAir. Now that I have 3 times the mileage built up, it never happens. This wasn't the worst American flight , however. I recently had the displeasure of flying on one of the new planes, and that seat was so upright, cramped, and hard, it was like being on Spirit! (And I refuse to get on their planes ever again) my entire body was sore and stiff after flying on the new AA jet."
Pros: "Entertainment and crew"
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The planes people and service."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Cons: "Security going through my luggage over a candle"
Pros: "Flight and flight crew were wonderful. No problems at all."
Cons: "I was stranded in Miami airport because I was bumped from every flight. I was late to my 0500 flight from Houston because I circled the airport 3 times looking for the rental car return. Tried to check in 5 min. before boarding time. Was told I had to be rebooked. No problem. Next flight left about 0830. Made it to Miami. Was bumped every flight that day. Was #1 and #2 on waiting list for last 4 flights of the day, but was not given a seat. Others who were either employees or also waiting somehow got a seat though. How is this? Had to sleep in airport and pray to make the AM flight. I'm so disappointed that we are not picked in waiting order. No, all the others did not have priority seating or something. Passengers talk while waiting, so I know I'm not assuming this. We also heard the employees conversations about "hoping to get a seat too". None of us were told our new flight assignments were "stand by" either. If I was aware of this, I would have made another flight arrangement or could have driven to my destination! I paid for a ticket, yet employees on stand by flight get priority. Not right!"
Pros: "On time"
Cons: "Worst seat on the plane. Had to pay more for my carry on bag than my flight ticket"
Cons: "Flight was not smooth, lots of turbulence, landing not great. Seats are hard and uncomfortable. It took longer to get my luggage than the flight was...1 hour 25 minute flight, 1 hour and 30 minute wait time for luggage- will not use Spirit ever again. Heard from other people waiting this is not unusual for Spirit. I will not fly with them again."
Pros: "Damn cheap. Like 30$ for a flight to Atlanta from Chicago. I mean seriously! But of course pay for everything on the plane. To be expected and also can’t complain. Only reason for 4 stars is because I didn’t want to go to Atlanta. Had to because Of business. So, not a good representation really. Plane looked new. All guys as attendants which was a first. They were cool. And the baby next to me didn’t cry the entire trip which was a complete surprise. Just wish I didn’t get motion sicknesss so easily. Good flight though."
Cons: "I didn’t want to go home."
Cons: "They charged so much for my carry on I have to pay $114.00 I never pay that much."
Pros: "The actual flight( taxi, takeoff, cruise, approach, landing)"
Cons: "I am writing this review while waiting for my luggage. IT’S BEEN one hour. The ground crew wasn’t ready at ATL to guide the plane in, we had to wait. The boarding process was disorganized, with only 2 folks available to help our citizen on wheelchairs. My flight took off from Terminal 3 (gate E9), but how come nowhere was it mentioned that SPIRIT check in was on Terminal 4 (out of Fort Lauderdale). UPDATE: still waiting on my check in luggage. We reached the gate at 12:36 (midnight) and it’s now 1:33 am. Are we serious here? NEVER WILL I EVER FLY SPIRIT NOR RECOMMEND TO ANYONE. Kayak, I wish there was a way to block results from certain airlines.... in this Case SPIRIT."
Cons: "There was nothing to like about this trip because the website would not send me a boarding pass although I checked in online twice the day before, so I never had the opportunity to even get in the gate. I asked for a boarding pass through an email and it didn't come through, twice. I did not think much of it because I have had problems receiving emails from Spirit in the past and I have always been able to log into my account and access the boarding pass on the website. The morning of the flight, the website locked me out and wouldn't allow me to log in. I actually had to leave the security line to try to sort the issue out. The kiosk at the airport told me I was at the wrong airport (I was not). I went to the front desk and the agent was SUPREMELY unhelpful and unconcerned, and marked me as a no show at 7:05 for a flight leaving at 7:25. Even though I was standing right in front of her. Even though I had left the security line to deal with the issue. I had to get to my destination that day, which happens to be the reason I bought a ticket in the first place, so I had to spend an additional $500 on a Southwest ticket because the agent at the front desk of Spirit said I had no other options with Spirit that day. I called customer service and despite escalating the issue to a manager, I was essentially told "sorry for your luck" and sent on my way. The manager even asked, at the end of the call after telling me a refund would not be possible, if I wanted to purchase an airline ticket while I was on the phone. I have bought a fair number of Spirit tickets in the past. I unfortunately already have a ticket lined up with Spirit Airlines in November but I will never be purchasing another ticket from this airline again. It was an absurd scenario - I paid for a ticket and was not able to redeem the ticket I paid for - and I should not be have to pay the price for Spirit Airlines having poor IT."
Pros: "Very comfortable seats and smooth ride"
Pros: "The staff was friendly. The plane took off on time. And we arrived at our destination on time."
Cons: "I flew to Atlanta to have a special MRI/MRV with a 3-Tesla machine because I suffer from Trigeminal Neuralgia aka Suicide Disease. It's called that bc it's supposedly the worst pain known to mankind and there is presently no cure. I've had it for 12 years, every second of every day. We have not been able to find the source of the pain and we're hoping that this higher resolution machine will give us some answers. Anyway, bc of the medicine I take, I have extremely dry mouth. I asked for a small cup of water. The flight attendant told me that she couldn't give me water without charging me $5! But she could give me a cup of ice. How does that make sense?? Ice and water are essentially the same thing. So it just seems like Spirit Airlines came up with some arbitrary rule or something that prevents them from showing compassion and caring more about the profits and bottom line."
Pros: "Swap to Delta flight."
Cons: "Return ticket also cancelled without my knowledge. Had to argue to get return ticket restored."
Pros: "Not much"
Cons: "My first time flying with Spirit and it started off bad to begin with. First learned that you can't carry on a bag without a $55 per leg fee adding 50% more to the trip. We decided to check one bag instead at a cost of $40 per leg but then Spirit considers over 40 Lbs overweight instead of 50 like other airlines so another $30 for overweight per leg for an extra $140 for the trip. Then soft drinks are $3 everything costs more. I will say the flight crew did a great job when there was a heart attack on our flight and they attended to him with great care. Then our flight back was cancelled due to the Hurricane but no other airline had to cancel that far out from the hurricane actually hitting. It seems Spirit couldn't get flights to Chicago with nothing to do with Atlanta. In fact we ended up driving all the way back to Atlanta only to see Delta and other airlines landing at the airport 11 hours later. Only Spirit wouldn't fly in more than a day before it effected the area. They did at least refund most of my money. I'll just never fly them again."
Pros: "The flight down was fine. The plane seemed new and well-appointed. Boarding and staff were fine."
Cons: "My return flight was affected by Hurricane Irma. Spirit's first response was understandable under the circumstances, and I felt that they handled it as well as could be expected. They canceled my flight, notifying me about 8 hours prior to the flight, and automatically booked me for a new one for the next day. However, when I arrived for that flight, they cancelled after I was already checked in. The lack of prior notification -- and the fact that it was now two days after the tropical storm -- made me think that this was poorly handled. At that point, I bought a ticket on another airline. Spirit emailed me two $50 vouchers with an apology, which I appreciate, but I plan to contact them for a refund."
Cons: "it was not evident at booking that there was a fee for carryon bags it was my first time on spirit and i knew it was no frills but $57 per carryon piece is outrageous. i chose spirit because it saved me $250 over my preferred delta i ended up spending an additional $340 for 3 carry on bags!!! if i had been aware at the very least i would have packed one large bag for the three of us and checked it for a lot less money. i am a seasoned traveler and this illogical charge was not evident at booking on priceline. I am ok paying extra for preferred seating, food, even water but my carry on? what choice do you have, travel without luggage ? this fee should be included in your comparison. makes me wonder about your site."
Pros: "Absolutely nothing"
Cons: "The fact you lied about baggage fees, the fact your airline took it upon them selves to chance the standard size and weight of a carry on bag, the fact they charge you a "convience" fee for carrying your own bag. It's actually cheaper to have the airline handle your luggage than for you to carry it. The fact luggage fees seem to randomly change. I was charged 45$ for my bag on the outbound flight but for some reason I was charged 57 for the same bag for the return flight. Had I been made fully aware of all these charges I would have been able to save money while flying on a real airline."
Pros: "Staff gave me a refund for return flight& baggage fee"
Cons: "I was supposed to depart at 10 pm. Flight was delayed twice via email & again once I arrived at the airport to 1:40 am. Around 1 am, the flight was cancelled. There was almost an angry & very immature mob at the gate desk for flight rebooking or refunds. There were few flights for the following evening, which sold out quickly; then rebooking were for the day after that. They did not offer to cover any hotel arrangements. The staff handled it pretty well, but it made my wait to get a refund even longer. I had to find a rental car to drive overnight from Orlando to Atlanta. I finally got home at 10:30 am."
Pros: "The price"
Cons: "The experience felt a bit chaotic and impersonal. It's a bit stressful to manage all the extra costs as well. I tend to enjoy flying but I mostly just wanted to get this experience over with. Spirit gets you from point A to point B, safely but there's nothing enjoyable about it. Also, on the flight back we waited on the runway almost 45 minutes for an open terminal. We were about 30 minutes early but that wouldn't explain the terminal opening up 15 mins after our expected arrival time. However, I don't know if this was Spirit's fault or the airport's."
Cons: "Spirit Airlines was a mess, we got told the wrong information to stand in a line that was too long, and we were not going to get through even though we were an hour before our flight. I went back to the lady, and once they called our flight at the 50 min mark and said that we need our bags checked now. The line agent again told me to go and wait in the line, only to wait and be told we missed our window which was what I was trying to tell the lady earlier. To add fuel to the fire, it seemed three of the people were arguing and then switched to Spanish when it got heated. Lucky, we were able to go out on Delta an hour later without issue and went well. I'll never fly Spirit again for it was a horrible experience and that's from someone who flies's various airlines and 160,000 miles a year! After many years of flying this is my first complaint. However, I would warn others to spend the extra few dollars to go with another airline when traveling."
Cons: "First of all the costumer service is really poor, I was told I have to pay $35 for my bag and I was charged $60 when I was doing the check in, of course I asked why and the girl couldn't answer why she just said is the airline policy, second the seats selection does not exists in this airline I was given the middle seat in all flights with really big people in the first flight, the boarding was a mess, all snacks, drinks and water is pay pay and pay I mean is 2017 maybe they should look at delta's costumer service and learn, also there was a delay and the captain would not update on anything not even turbulence. Overall really poor service."
Cons: "We were over 1 hour late getting to Orlando as there was a passenger who was on the plane in stand by . Spirit overbooked the flight and they down 45 minutes trying to resolve the issue. I was suppose to get to Orlando at 10:30 . I got to Orlando at 12;30 . I had to be up and ready at 6:00 . It took me 45 minutes to get a ride. This past Thursday I was suppose to fly spirit to New Orleans . The security people search me for around 40 minutes . The plane was still at the tarmac however the spirt person had closed the ramp and would not let me on the plane . The plane set there for additional 25 minutes . I drove to New Orleans for 7 hours for a meeting. I will never , ever fly spirit again ."
Cons: "Apparently the spirit kiosk went down this caused huge lines and stranded travelers. When people ask the customer reps what they could do all they said was that the flights were non refundable and we had to wait in line to find out our options. This pissed off a lot of people one lady punched someone and was arrested. The crowed was justifiably getting very hostel. I have never seen anything like this ever, please do not fly this airline it's not worth the savings which aren't that much when you consider you h e to pay 55 dollars for a carry on."
Cons: "From the very beginning of my trip, the customer service of this airline was horrible. I showed up almost three hours ahead of my flight to check in and yet found myself RUNNING to catch my flight. They were completely unorganized at checkin and had people waiting to be helped for close to 45 minutes. Whenever I or another customer would ask a question we were told to just stand here or stand there, move over to this line, or "well you should be standing up there." The service was just very poor and caused a lot of unnecessary stress to me and others."
Pros: "The crew was very kind"
Cons: "The simple fact is that, besides the $55 carry on fee, there is a much greater cost to such cheap flights. That comes in the overall experience. I arrived early to the airport, as recommended, to find no one working at the Spirit desk. They told one man to come back later. Also, the airline is often pushed into a tiny terminal with far too many people. It felt congested in the terminal and plane. The crew was quite kind; I am surprised they haven't left the airline. All to say: there is a very real cost to such cheap flights; do not underestimate it."
Cons: "We were the last ones to board the plane and the boarding crew had a bad attitude. We had each had a carry on, a backpack and a roll on which was small enough to fit under the seat. They made us pay $100 to board with the roll on. We saw plenty of other passengers go through with roll on's that weren't paid for nor did they stop them to pay. We flew from atl to Detroit and did not have this problem and have never had this problem when flying with Spirit before. We felt very unappreciated and there was no kind of concern for us. The rest of the flight was ruined by paying for an expense we shouldn't have had to pay."
Pros: "We arrived alive."
Cons: "We got overcharged for a carry on, after our tickets clearly said we were ok to bring our own bags up to a certain size and weight (we were supposed to be allowed one personal item for free). Ended up paying an extra $130 last second so that we could board the plane. Tried the same suitcase on the way back and it fit the parameters of a personal item- so as our ticket said- it should've been FREE there and back. Whatever, we had the money but I don't like feeling like I am being cheated. The flight was EXTREMELY cramped, and I am a 5'3" female of average weight..so if you're tall or even slightly overweight I would definitely pass. Refreshments on the plane are marked up & definitely not complimentary- of course. It doesn't make it any less of a bummer though. We hit the WORST turbulence I have ever experienced before and didn't hear a word from any of the cabin crew. Most air lines will at least come over the intercom to calm people's worries and explain that we are flying over some bad weather but are perfectly safe. Instead, there was silence. Multliple people were hyperventilating and one girl was even crying she was so upset. The flight attendants just kind of sat there looking stoic and I am assuming the pilots didn't give af either because we never heard a word."
Pros: "Easy to book and cheap but you get what you pay for."
Cons: "I knew the luggage requirement that was not an issue for me however they delay your flights without reason. I was delayed on departure from ATL to HOU and then delayed 3 times on the return flight and ended up having to book a one way ticket for $345 on Delta in order to ensure I got to work on time the next day. No refunds offered. You will miss other departures or the start of your vacation messing with this airline. Wish I would have done my research and just paid more to begin with. NEVER FLYING SPIRIT AGAIN"
Pros: "I paid twice as much to check bags as I do on other airlines. It costed me a total of $94 to check one bag to and from. Also the customer service was poor. It took forever to claim my luggage because the flight attendants told me an incorrect carousel number. I was on a wild goose in the airport and because of this I obviously don't feel it was worth the extra money checking bags. Also I didn't like that I had to become an online member only to save ten bucks on my returning checked luggage. Don't waste your money!"
Pros: "This flight was canceled because the AC didn't work. I rescheduled for the next day (after being on hold for at least 20 min), but was almost charged a rescheduling fee of more than $100. I am disappointed to be away from home still, but am more concerned with how disorganized they were during this process. It took them hours to decide to cancel the flight, and once they did still more time to clarify where people should go and what the next steps should be. People were left in a line of at least 100 people, but only attended to 2 at a time. No one was directed to call Spirit, even though it would obviously be the most efficient way to get the line moving. Yes, machinery goes wrong, but this should not get in the way of customer service."
Pros: "Seat design was ok. I had leg room."
Cons: "The staff is overall rude. I sensed they took pleasure in being unhelpful when my bag was missing. The flight was also delayed for 2.5 hours, but they didn't notify anyone until 15 minutes before the flight was due to take off. One attendant stated that the flight hadn't yet left Florida and Florida is 2 hours away from Atlanta at the least, so I think Spirit could have notified passengers of a delay 2 hours earlier. Every little thing is an upcharge that people aren't prepared for. I get the sense they're preying on the poor. Spirit really sucks. I will never take them again. They will be out of business soon."
Pros: "I liked the price of the flight... That lasted until I realized that I would have to purchase "upgrades" such as carry-on (and opted instead for checking a bag since that oddly was cheaper)"
Cons: "Our flight was delayed over two hours due to weather for our incoming flight. Understandable, however, they gate agents never gave an explanation (also, all screens other than the one at the gate did not say our new departure time, only that it had a "new time"). When we were in the air and beginning out descent, we suddenly felt weightless and then very heavy in our seats. I looked to the left, out the window, and another airplane could be seen at our same altitude beyond our wing. For an idea of how close the other plane was, hold your thumb and forefinger two inches apart at arm's length. That's how big the other plane was from my vantage point. My mother in the front of the plane got motion sick from the maneuver (if it hadn't woken me from sleep, I probably would have been too). From my seat a few rows behind the wing, I could see the air brake panels come up on the wing. In addition, customer service has been a pain to deal with. Would not fly their airline again - would rather pay more and go elsewhere."
Pros: "Smoothest landings I have ever experienced."
Cons: "Their website is cumbersome-- continuously tries to sell you their $9 club and credit card with annoying Pop ups. **Their website does not work well with Internet Explorer. Use Google Chrome. They are changing their allowable Carry-on next year! So you will have to oay for that bag next year--UGHHH! I met a girl at an Apple Store and she has been building websites for 10 years and she said she had a difficult time understanding Spirits's website. I had to make entjrely too many calls for clarification!"
Cons: "Can't think of anything"
Pros: "Fine & good every thing was good Good care and timings also good"
Cons: "Delayed five hours for mechanical problems without any explanation and lies when they did explain. Finally boarded is on another plane where we sat for thirty minutes before they cancelled and sent us off the plane. Rebooking took hours at midnight in an empty airport and the staff was incompetent and unprepared. They used personal accounts to rebook. They also claimed hotel vouchers were coming but in reality some woman was simply calling hotels from her personal phone to see if they could accommodate all of us and never ended up getting anything forcing us to find out own and hope for later reimbursement. Experience best summed up by the counter agent rebooking me who said "good thing you got here first, those people in the back of the line are f@$&ed." I wish I could give negative stars."
Pros: "The seating and the Captain of the plane"
Cons: "I ended up spending another $600 to get home from Vegas with another airline July 18th 2016. The manager at the gate in Vegas his name was "Omaha" did absolutely nothing to help me get home what made the experience even worse the next flight was a connecting flight that was sold out so they tried to fly me to Detroit where I would have been stuck til the next day and they didn't care about me having to work the next day. I also payed the extra $52 baggage fee with Spirit leaving Vegas but that needs to be refunded as well as my flight that was previously paid for that I take. Overall because of the unhelpful employees I had to spend an extra $600 to fly with another airline to make it home that day and I also pay $52 baggage fee with Spirit that I didn't even use that needs to be refunded."
Pros: "I liked that I never flew with this airline."
Cons: "My flight that was supposed to be only two hours from Baltimore to Atlanta never happened. Upon arrival to check my bag, a mere twenty minutes after receiving an "on time" email from the airline, they canceled the flight. Not delayed, straight up canceled it. The next flight offered to me would be two days later arriving late Saturday night and with a layover. Their customer service was terrible, no one cared that they were putting so many people out from families to single travelers. It was nuts. I eventually got a refund and flew out the next day on a different airline, vowing to never book with Spirit again."
Pros: "The crew and the airport staff was amazing!"
Cons: "The horrible baggage add process. It took me a total of 6 hours to add a bag to reservation. 3 calls to customer service and hours on their broken site trying to add baggage. I finally escalated to a supervisor who said (after speaking with other representives who told me something was wrong with my browser) that I couldn't add bags to a reservation that had already been checked into. She unchecked me and I was able to add the baggage for a very large fee. Kayak- I do all my business with you but if you continue to do business with Spirit and not Southwest, I will use other sources."
Pros: "Everything was great! Stuff was really sweet and helpful."
Pros: "I liked that we had a female pilot on this particular flight."
Cons: "I had to pay to get a seat on the plane after I had bought the ticket. Seat prices ranged from $4-$20+, in addition to the plane ticket. There is not a carry on bag included in any of this so you have to pay an additional $45-$55 for a carry on and even more if you want to check a bag. There is no in flight entertainment (I like to read so this I didn't mind too much) or complimentary beverage service. Also, the seats don't recline at all. It ends up being a very uncomfortable flight for the same price you would pay for a better airline that builds that into the price instead of surprising you with fees after the fact. Will likely never fly Spirit again."
Cons: "The flight was delayed by weather. However, the Spirit e-mails were inaccurate and I almost missed boarding because I believed the e-mails and the airport board. When I, by chance checked the board, I found out that the incoming plane in question had landed and, therefore, went to the gate and learned that Spirit had "secretly" moved things up and would soon close the door. Had I believed the e-mail from Spirit, I would have been left -- and they would have blamed it on me -- because I relied on Spirit's e-mails."
Pros: "The boarding process was very smooth and efficient."
Cons: "The plane is small and cramped. The attendants weren't very friendly. They didn't provide a welcoming atmosphere. I chose poorly looking for a quick and cheap flight. The a la cartel approach to airfare just isn't for me."
Pros: "The boarding was great & efficient."
Cons: "Crew- Josh, a blond, & brunette. The brunette arguing with passengers. Not explaining the Spirit policy that "Everything costs including water!" Getting an attitude and stating " don't be looking at me like that after the price was stated." Then during the landing process while gathered in the back galley... Spoke about ... Hoping they don't miss there train once arriving at the airport, these people move slow, Josh - We do have 6 wheelchairs but we will see if they can miraculously walk once we arrive. The brunnette, 19f (the water passenger) better hope I don't have the marshals waiting for her, let her look at me one more time!" I was sitting in row 24... Yes I could hear it all.... Completely UNPROFESSIONAL...!"
Cons: "Service is horrible experience bad turbulence both ways I have never flew such rough ride not even on a small plane I had to leave my luggage in Vegas because I lost my debit card and I was told that I had to pay for my bad coming back when I simply called and asked that 800 number did I have to pay both ways or what's the time I paid for both ways and a Gentleman answer me yes once you paid on that you do not have to pay again they did not make no reception so I lost a lot of good clothes expensive shoes medicine because I have Lupus as well as makeup jewelry because I was told wrong information and being so I lost my debit card it was nothing I can do about it cuz I had no one to call to pay over the phone you don't get no time for me for you water nothing to drink and the price I pay for round-trip I have paid for that on American Airlines Delta Airlines Southwest and they're not still have to pay for luggage going both ways and did not have to pay to get a confirmation drink and be thirsty the whole ride home Spirit prices are not that cheap for them to be charging for every little thing including water that is pathetic I wouldn't fly with them again if my life depended on it I'll die first"
Cons: "We had got stuck in traffic on the way to O'hare yet still arrived MORE than 45 minutes before our flight, but the Spirit airlines crew did not even give us the opportunity to ATTEMPT to check in to get our boarding passes. We missed our flight and are now out all of the money we had spent to go enjoy our first wedding anniversary together. This is unacceptable... While I understand that traffic issues fall outside of the airline's responsibility - SHOWING EMPATHY toward our situation could have made things easier, but they didn't - just very cold, non-customer service friendly, garbage. Perhaps if the Spirit airlines team was better at checking people in at the terminal, instead of having a 'who cares' mentality and allowing a 35 person line to be AT A STAND STILL, perhaps we could have made the plane, and I currently could have been writing an amazing review in Florida right now, but I'm not. I am in Indiana, trying to fight with the airline, the travel insurance agency, and others trying to re-coop my losses. this was an overall terrible experience, and I feel like a fool even attempting to try doing this. By all means feel free to contact me to discuss my frustration in person Sean Warren"
Cons: "No TSA pre-check, $55 fee for a carry on, crowded seating - felt like I was taking a bus. Would rather pay full price for another airline"
Pros: "Nothing...the entire experience was the most terrible flying experience."
Cons: "From the start...I walked up to the counter (first time flying Spirit) and the girl working the counter was on her cell on Facebook or texting, she immediately had an attitude. I said, how's your day, she wouldn't even look at me, she said 'fine' and wouldn't ask me about mine...she said 'give me your license...put your bag on the scale'...the she said something and I couldn't understand her and when I said, Jm sorry what did you say, she says slowly and really loudly in a condescending manner...after all this I say...I'm sorry, is there something wrong...and she said 'the moment you walked in here you disrespected me so I'm gonna disrespect you back' - that was the beginning first impression of your airline...I've never written a comment to an airline...this I can't stop thinking about. I was treated, the moment we walked in there, like we treated people terribly and I must confess I can't stop thinking about it and it's not the way we are. The immediate blame placed on us was unfounded and unfare...this is not a bad day for someone...this is an attitude and one that is Cleary approved of by the company. The sad part is, when we share our experience, anyone we talked with had the exact same one."
Cons: "My 16yr old was flying alone while I was away on military duty. The transportation service I arranged for him didn't get him to the airport until an hour before his flight. The ticketing agent held my son up at the counter to make him pay for his bags. When he got to the gate they had just closed the doors. Because he missed the flight his return flight was canceled without my notification. When I called the airline they offered me nothing other than "there's nothing we can do for you". That's poor customer service and I will never fly this airline again. I ended up having to purchase another round trip ticket for my son with a different airline."
Pros: "What did I like? Getting of your airline and being done with Spirit for forever. I won't ever use our recommend Spirit to ANYONE. Not even my worst enemy."
Cons: "I did not like having to pay for a carry on bag, a drink/snack that is normally complimentary on any other airline. I did not like the upset and annoyed attitude of your staff. I did not like the very uncomfortable seats. I did not like the woman next to me being told that she would just have to be cold because Spirit did not carry blankets even for a charge. I did not like being treated life just another annoying customer won you staff could not be more annoyed with out happier to see leave. SPIRIT AIRLINE = 5#1T AIRLINE"
Pros: "my ticket was cheap and once it was canceled my ticket price was refunded without hassle."
Cons: "My trip was canceled and I never received any notification that it had been, so I took a bus to the train station, the train into Boston (an hour away), the Silver Line bus from the train station to the airport, and only THEN learned that my flight had been canceled. Checked my email and never received any notification by email or phone that my trip had been canceled so I essentially had to spend several hours making a trip into Boston during a snowstorm in order to find out that I couldn't go anywhere. They transferred me to a flight on a different airline but I had to pay another $580 for that privilege. Very unsatisfactory. At the very least I should have received an email notification of trip cancellation."