The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
Pros: "Social distance and crew was very nice."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "In flight entertainment"
Cons: "The plane was very hot."
Cons: "Explain why there’s over a 2 hour delay"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "The entertainment system was out completely for the whole flight"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Cons: "Turbulence but no one can help that"
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "Friendly staff. Comfortable seats"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "The crew were excellent and made the flight nice."
Cons: "They were changing companies for supplies so they had no wine, Champaign and two selections of beer. Unbelievable! Also no entertainment on the plane, common, upgrade your planes!"
Cons: "My luggage is lost."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "the service, on time departure, early arrival, FOOD at no cost"
Cons: "nothing...everything was great"
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Pros: "The movie options."
Cons: "Delayed due to problem with the door"
Cons: "No issues. Smooth ride. Decent service."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "Nice flight and good staff and service"
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "The crew was very friendly and had great humor."
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "entertainment services"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Pros: "The flight attendants were very friendly"
Pros: "We were kept informed about the delays. I was was automatically rebooked on connecting flights because of the delays."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Gate agents were nice, crew was ok"
Cons: "but we could tell they were not happy with something and it's hard to hide that in the way you speak to and treat your passengers."
Pros: "The airplane"
Cons: "Poor food"
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"