Daily cleaning, installation of cabin HEPA filters on flights from Columbia to Africa
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Scores according to KAYAK customer reviews
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Absolutely professional!"
Cons: "Nothing all perfect"
Pros: "Crew was nice"
Cons: "Bassinet seats could be bigger for comfort with an infant."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Pros: "The seat was comfortable, and food was very nice."
Cons: "Nothing I could think of"
Cons: "Many of the entertainment systems were broken."
Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Pros: "Very comfortable flight and helpful crew"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Pros: "Flight service"
Cons: "I missed my flight from Nairobi to kisumu"
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Pros: "Great services"
Cons: "Boarding slow"
Pros: "Great Staff"
Cons: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Cons: "They cancelled my trip"
Pros: "In-flight treatment"
Cons: "The seat"
Pros: "Excellent friendly service"
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Pros: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Cons: "The food ,however, was disappointing again."
Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."
Cons: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Pros: "Professional courteous friendly and communicative"
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Cons: "My screen was not working."
Cons: "Flight was delayed materially with little forewarning Service was poor"
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Cons: "asian vegetable meal was uninspired"
Pros: "I liked that it was empty and I could lie down."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Cons: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Pros: "On schedule"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Cons: "Take off on time"
Cons: "Late flight. Unacceptable"
Cons: "Broken plane. Why not take better care?"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Cons: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Cons: "Very slow plane turnover."
Pros: "Smooth and comfortable flight."
Pros: "The crew"
Cons: "Being on time"
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "I liked that me and my boyfriend actually got to sit together."
Pros: "Good food, prompt service. Kind crew"
Pros: "Delta flights are usually on time and the staff is always polite and helpful"
Cons: "Both my departure and arrival flight were delayed and I was not please with delay."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Cons: "delays after delays"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "Cabin crew was good."
Cons: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The infotainment screen on back of headrests."
Cons: "No food or beverage service"
Pros: "Free tv"
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "The flight actually took off."
Cons: "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Pros: "The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that."
Cons: "It would be nice if at least snacks and a cup of water were provided."
Cons: "All good."
Pros: "Friendly staff, easy check in. Professional and courteous on board."
Cons: "Food could be better of course and the price could be better,"
Cons: "The airplane was really old."
Cons: "Simply everything"
Pros: "The planes departed and landed on time."
Cons: "My bag remained in London during flight change.Have direct flights to avoid such cases."
Pros: "Crew was nice and friendly."
Cons: "The entertainment equipment needs to be updated. And the seats arrangements are not the best in term of privacy."
Cons: "It started over an hour late and they lost my luggage"
Pros: "The crew worked hard and was courteous."
Cons: "This was American Airlines flight, not British Airways. The plane was old and quite uncomfortable. The entertainment system was subpar. The AA app was supposed to give opportunity to get more choice using personal devices but the system did not work on this old plane."
Pros: "The overall flight experience was positive."
Cons: "Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?"
Cons: "We missed the flight and so has nothing to say. We are still lamenting over our lost luggage"
Pros: "Fruebdjf, courteous and good food."
Pros: "Tight in ecomony. Aisle seats are bad I was hit the entire flight."
Cons: "Seats not the best"
Pros: "The food was ok for an airline and not expensive. Flight attendants were polite and fast to help you."
Cons: "Flight was 1.5 hrs late so that was the only negative"
Cons: "The seats they need to be refurbished I was sitting on the iron"
Pros: "Delayed flight Inflight entertainment notnworking"
Cons: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."
Pros: "Great entertainment choices"
Cons: "Slow crew. Same good choices as flight just before"
Pros: "Crew was great!"
Cons: "entertainment system - very old and no way to get power for personal devices. This is a problem for such long flights"
Cons: "Virtually impossible to feel comfortable that I had successfully checked in. The app kept telling Facebook me I wasn't checked in. AND when I went to review the checked baggage policy to make sure I didn't have to pay for my first checked bag (there was a "YES" notice on a prior screen that made me wonder), the app didn't give me a way to "return to finish check in". Quite unsatisfactory in this day and age. Otherwise, the flight was lovely."
Cons: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."
Pros: "Everything was okay"
Cons: "Everything was okay"
Pros: "We enjoyed the flight from Orlando to London."
Cons: "Trying to find the connecting flight in London and not much leg room."
Pros: "Music, maps, news"
Pros: "Crew was very nice and helpful"
Cons: "Did not get the seat according to the seatplan.I booked exit row seat 30..got 30..but exit row was 28."
Pros: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Cons: "Strange seat layout. It felt crowded."
Pros: "Crew and airport personnel friendly and efficient. 747 economy seats very comfortable. Entertainment system is great."
Cons: "Food is mediocre."
Pros: "Boarding, friendly people in London and Hamburg"
Cons: "Flight attendants, plane, food"
Pros: "It was the typical cattle car flight. It was on time and crew were fine"
Pros: "We had a horrible experience with BA customer service located somewhere....in the world! Couldn't even communicate in Eng...."
Cons: "Poor, very poor customer service, over the phone. On flight things were ok."
Pros: "The Crew was very helpful and friendly!"
Cons: "It was a little cramped for space for my legs and I am not very tall."
Pros: "Crew was awesome. Seats were very comfortable. I slept the entire flight do so I am unable to comment on food or entertainment"
Cons: "The boarding process could use a lot of work. The gate isn't known until practically boarding time. The Admirals Lounge really could use an upgrade. It was uncomfortable and it was a great disappointment."
Pros: "Flight attendants are so friendly, cheerful, personable and polite"
Cons: "BA website required payment for any seat selection, so I paid $35 for two aisle seats to be close to my husband. Then, BA website did not allow change or upgrade of seating when I at last discovered upper deck availability and paid another $50 each for us to sit together.. I purchased seating months in advance, and so did friends travelling with me, but my husband's seat was given free to a man who said had just purchased 2 days prior. I purchased my one friend an exit row seat in main cabin for $75 but BA gave it to someone else. Yes, I want refunds and will be writing more about this to BA and posting about this horrid discomfort."
Pros: "Crew were per usual all very professional."
Cons: "Older equipment without USB or outlets: deal breaker in this day and age."
Pros: "We made it safely"
Cons: "No USB or outlet ports for charging the devices. Excuse me, but it is 2017."
Pros: "Short flight. It was Ok."
Cons: "Nothing to dislike."
Pros: "Staff is always nice. Food service is generally good and the food tasty."
Cons: "Older plane that only upgraded business and first class. Standard class seats and entertainment old and nominally functional. Felt more like a third world country than what I'm used to on BA"
Pros: "The information about the plane delay was not clear at all. All passengers were confused asking each other what was happening."
Cons: "I like everything except for the boarding"
Pros: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Pros: "Liked club class seats!"
Cons: "If BA wants to do business in USA, perhaps they might consider that many international travelers use Global Entry and TSA precheck services. It's not nice showing up and taking your shoes off and fumbling through your carry on to consolidate liquids without being forewarned!"
Pros: "The inflight entertainment was terrific The crew was friendly"
Cons: "When we landed in London, we had to wait take a long bus ride to the terminal, and then we had the absolutely longer line for passport control in Heathrow. My seat didn't have enough leg room for my Feet and a small bag. The breakfast was just a granola bar"
Cons: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Cons: "Long delay on a intention flight"
Pros: "Very clean craft, Nice staff and smooth flight."
Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."
Pros: "Good and on time flight. Loved the information given by all crews."
Cons: "My bags arrived a day later on 25th night which caused alot of inconviniency because i had to travel back to the Airport the following day for my cloths. The baggage handlers opened my bags and removed some items which is unacceptable . Stressed still about that"
Pros: "The crew was great."
Cons: "British airways will not allow us to check in online. We had to do it at the desk before the flight. We had some problems getting seats together."
Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Pros: "Airplane, staff,"
Cons: "Meal. Options contain a high amount of cheese and all in my family are lactose intolerant. So a long trip with only drinks"
Pros: "The flight got me to my destination"
Cons: "Flight was delayed by an hour, leg room was very cramped, we sat on the tarmac at O’Hare for almost an hour upon arrival"
Pros: "On time!"
Cons: "Leg space and seat"
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Cons: "Flight was cancelled due to weather. Earlier flight delayed twice for take off."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "no food service. Entertainment is limited."
Pros: "I enjoyed the crew and the service... Top notch"
Cons: "No tv on plain no free wifi like it was advertised"
Cons: "More comfortable seat. The seat on this airplane offers little back support."
Cons: "No room for overhead bag. The overhead has room for 3 bags over each set of 3 seats. So there’s room for one bag for each passenger. How does united allow the overhead to fill up in an unfair manner"
Pros: "Boarding quickly"
Pros: "It was fast"
Cons: "No peanuts"
Pros: "Multiple passengers were assigned the same seats so we had to do some shuffling once everyone had boarded. There were however enough seats for everyone."
Cons: "The staff was very pleasant and professional."
Pros: "Great UA crew on flight to SFO."
Cons: "UA plane stayed a long time on O'Hare tarmac waiting for takeoff to LA. Then parking at gate in LA took a long time. The result was I missed my UA connection to SFO. UA put me in the next LA-SFO flight."
Cons: "There were a three drubknguys talking loudly and doing shots the whole flight"
Cons: "3 delays, but United refused to cancel the flight which would allow the passengers to rebook. Pilots were dismissed and we were given vouchers to the worst motel that I have EVER stayed in. Since I had to be in Washington the next morning, I purchased a $600 ticket online after the gate agent told all of the passengers that United could not get them to D.C. until the next evening. To top it off, they used the same plane with mechanical problems the next morning, which caused further delays. Terrible and costly."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Cons: "Layoverof 3 hours"
Pros: "The app, United airlines, the whole experience."
Pros: "Aircraft was newer"
Cons: "A no-frills airline"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Cons: "Seats and food were disappointing ."
Cons: "I didn't get on it because you cancelled the first flight"
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "Grea flight if not for...."
Cons: "The gentleman next to me was half way in my seat the whole flight Luckily it was short but when I asked if one of us could move to a open seat, I was told "I've already done the count". It would seem that United ticketing would be able to put someone who is visibly too large for a regular seat in a row of their own when there are empty seats....don't leave it up to the paying customer to uncomfortably have to say something ..... have someone sitting on you with their elbows in your side"
Pros: "No delays. Crew was mostly friendly."
Cons: "The food was not great and never is, and the tv screens did not work very well. The people and children around me made for a very long, noisy, uncomfortable flight, but that was not the airline or crew's fault. Also wish wifi was free."
Pros: "Was fine"
Cons: "United airlines ground team need to knwo whats is costumer service...."
Pros: "Newer aircraft very comfortable"
Cons: "The flight from Scranton to Newark was delayed causing a 2 hour overall delay"
Cons: "i had to pay $25.00 for my one bag on my flight home but didn't have to pay from indy to washington"
Pros: "Good flight."
Pros: "The professionalism of the airline stewardess says that's what I like the most"
Cons: "I really can't say that I truly would call something I didn't like"
Cons: "The entertainment system did not work. The plane took off late, we were in the plane for over 8 hours and the movies kept dropping. I will never fly in United to Europe again. Our flight attendant was very slow, the other side had their food like 10 minutes before us. When it was our turn she was out of chicken. We were four traveling together and purchased our tickets at least two months in advance and they didn't seat us together."
Cons: "Sat on the plane for over an hour at the gate. Then it took another 30 minutes to taxi and take off. No food, drinks or restroom b"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Staff was professional. Flight was on time"
Pros: "On time."
Pros: "They were patient"
Cons: "My flight was delayed and I had a question which they could not answer unless I waited in like. There were only three people ahead of me but I waited in that line for 45 minutes. You guys need another computer station to keep the line moving. Then when I went to board the plane, the woman who helped me before customs had printed out the wrong ticket for me so I had to wait in a line AGAIN and get a new ticket printed out."
Pros: "Everything except the delay"
Cons: "Flight was delayed with little communication or reassurance. When I had to rebook my connection, the counter was woefully understaffed and they were not equipped with new enough computers to quickly address my problem."
Cons: "Delays in both flights"
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "CSR people were very nice"
Cons: "I took this flight based on the schedule because I needed to be back home after being gone for 21 days for a very important for some very important events with my wife and family I had already been delayed one day by my employer to find out that I'm delayed in O'Hare by united airlines for over two hours crammed into a airplane like a bunch of sardines no place to upgrade the service was horrible the flight was horrible in O'Hare is horrible"
Cons: "Mechanical delay where the flight attendant kept saying "ten more minute" but it took nearly two hours. Don't overpromise and under deliver. Then we pushed back and got stuck on run way for another hour."
Pros: "The staff was nice and friendly."
Cons: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Airlines flying from Columbia to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Columbia to Africa
Masks required on board, masks provided on flights from Columbia to Africa
Social distancing seating
Middle seats unavailable to book on flights from Columbia to Africa
Testing for antibodies, testing for symptoms for flights from Columbia to Africa
Waiving of change fees. Search flexible flights from Columbia to Africa