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Round-trip
1 adult
Economy
Thu 3/2
Thu 3/9
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Top 5 airlines serving from Connecticut to Caribbean Islands
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19432 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Cons: "Late boarding, crew was snotty, plane was freezing"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Pros: "Free Wifi is great, the plane hugged the coast so it worked for most of the flight. The snacks are decent albeit limited."
Cons: "The baggage check-in system was completely down for over an hour. They didn't communicate to the throngs of people and by luck the system slowly came back up with just enough time to clear security and board."
Pros: "Comfortable plane. Great staff!!"
Cons: "Our flight was delayed an hour"
Pros: "nothing"
Cons: "3 hours late 2 returns to terminal and change of plane and gate"
Pros: "Nice leg room, I like the option to watch TV for free"
Cons: "Our plane had a maintenance issue we didn’t bord for an hour after the original Time. The communication could have been way better from the gate agent to let us know updates."
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Pros: "Lots of legroom."
Cons: "the tv's wouldn't work at first"
Pros: "Crew was the best"
Cons: "45 min flt - nothing else they could do"
Cons: "If the flight was not delayed for so long"
Cons: "On time departure"
Cons: "3 hour delay."
Pros: "Wonderful service; very helpful with wheelchair assist from arrival at check-in to getting on and off the plane. Pleasant staff all around. Thank you."
Pros: "Fly crew were friendly"
Cons: "The airplane seamed VERY WEARED OUT, even the winds, when you look through the window. Crew had to beat really hard carry-on luggage containers to close them. There was a lot of turbulence and because of the visible bad conditions of the plane we heard noises from the fuselage that were not normal. We feared for our lives... when in the way for landing we were loosing altitud softly, as it should, but there was a moment that the pilot pushed SUDENLY up again in a very hard way, after a few minutes he said it was to allow more time between planes, and that we will do one more tour that will take 10 more minutes. When we finally landed people were clapping, we also clapped celebrating we were alive. I think, if Jet Blue doesn’t replace or at least FIX this kind of rusty planes, I’m done with this company. It was a couple of dollars cheaper, but, my life is worth more than this."
Cons: "Why are all your flights delayed? It’s ridiculous."
Pros: "Sat on the runway for 50 minutes after a 35 minute delay. Was very uncomfortable. Not happy."
Pros: "Everything was smooth and went as desired. All staff pleasant and helpful. Kept informed every step of the way. Airplane comfy and clean."
Cons: "N/A"
Pros: "Flight was on time. Decent snack, very friendly."
Cons: "It wasn’t enough food. Too many kids on board"
Pros: "JetBlue operates very smoothly"
Cons: "Choice of food on board is limited. You can purchase boxes of snacks but they aren’t sufficient. Bring your own food. JFK terminal food is also limited"
Pros: "Landed much earlier than expected!"
Pros: "At first I was in edge because I couldn't checkin on the app or at the kiosk. But once I reached customer service it was smooth sailing. Boarding was effortless and the flight attendants wonderful."
Cons: "The kiosk gave me problems"
Cons: "Flight was. Delay"
Cons: "Se extraño tanto porqu usualmente son puntuales esta vez con 4 horas de atrasos."
Pros: "We left on time."
Cons: "The entreteiment is poor."
Pros: "Tons of leg room, free WiFi, and they handed out free small bags of snacks for everyone. Very nice and helpful crew, very smooth flight take off and landing. Will choose JetBlue as preference for next flight!"
Cons: "Nothing! Everything was great."
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Cons: "The flight was delayed for at least 40 minutes because there was no copilot!!"
Pros: "The attendants are the stars in this company. I like to go with JetBlue because of their service."
Cons: "No tv, bad seats, they feel extremely worn out, and one would think that flights from SJU to BDL would be okay but man it breaks your back and your neck."
Pros: "The crew was excellent. The seats are comfortable. We arrived 45 minutes early."
Cons: "The WiFi was horrible. Too slow to do ANY work that I counted on doing before starting my vacation."
Pros: "lots of room."
Cons: "not one thing all good"
Pros: "See ratings. I liked the crew, the boarding process and the tv options, the text messages about flight status and changes were helpful. Free headphones for my child when we boarded was nice"
Cons: "My chair was broken (arm rest padding came off and unable to recline) and flight was delayed. Buttons on the arm rest were not located well, my co passenger’s elbow kept changing the channel and volume. Free wings sticker for my child was poorly made"
Pros: "The flight wa on time, fast and safe."
Cons: "Everthing was fine"
Pros: "If you have amazon prime, free wifi, any of amazon streaming service!"
Cons: "Food options, but, who has good food on an airplane?"
Pros: "Tons of leg room"
Cons: "Na"
Pros: "Crew was exceptional"
Pros: "Same"
Cons: "Same"
Pros: "Easy flight, size of plane and a really nice staff this trip"
Pros: "The free snacks were a nice touch."
Cons: "The particular flight attendant crew on this flight weren't friendly or approachable. Def affected overall experience."
Pros: "On time"
Cons: "My trip of a lifetime to Peru (Choquequirao, Sacred Valley, Machu Picchu, Lake Titicaca) has been severely impacted because my luggage was not put on my flight. Computer record showed that I did not board despite my boarding pass being scanned and my passport number entered at the gate before I boarded. I left for a 6 day trek to Choquequirao, Peru without any of the gear that I needed for this trip. I had to acquire the bare minimum in a rush the night before leaving for the trek. I'm 10 days into my trip and still do not have my bag. Central baggage claim has been less than sympathetic and not at all proactive or helpful."
Pros: "What can I say? The trip to Punta Cana was smooth."
Pros: "I like that it was not a scary flight I felt safe the one by quickly the flight attendants were very friendly that you have TVs that there's Wi-Fi"
Cons: "I wish you had food snacks in your choice of snacks that are free"
Pros: "Space between seats and punctuality on flights."
Pros: "Nothing."
Cons: "The flight was delayed, boarding was slow, you could not here the representative over the loudspeaker. Chairs were tight, very little room. They did not even give anything complimentary for the delay."
Pros: "It was a better trip than the one from Orlando to Hartford! Everything was great"
Pros: "Great trip on time would book on jet blue again"
Cons: "The boarding process could've been a lot better. Couldn't even hear the announcements they were making and they had us waiting outside to board the plane for close to 10mins. What if it had been raining? Too chaotic."
Pros: "Most flight attendants were friendly. Food and entertainment were great."
Cons: "One of the male flight attendants was rude to me as I was politely trying to get to the bathroom. Flight was delayed and there was no reason given to us."
Pros: "On time departure and early arrival. Roomy seats."
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Yes crew was great"
Cons: "More leg space"
Cons: "Miniature candy bars are not sufficient for an hour and a half flight."
Pros: "The flight was on time, with no unanticipated problems."
Cons: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Cons: "Refreshments"
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Cons: "insufficient overhead luggage space"
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "nothing"
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "Who could ask for more?"
Cons: "N/A"
Pros: "Great,I loved it!"
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Cons: "The flight was over 20 minutes early"
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "Brand new plane"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Cons: "N/A"
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Pros: "Excellent service"
Cons: "Not being delayed and staying 3 days in Panama"
Pros: "The ride was relaxing."
Cons: "Everything was good. I couldn’t put nothing for entertainment because the TVs were not running. I don’t think they do. Only for information maybe."
Pros: "The crew was great and the flight was good n"
Cons: "Nothing everything was great"
Cons: "The fact that they completely lost my luggage and can't even tell us where it is or when it will arrive. In addition, they refused to have the luggage delivered to the hotel once it does arrive. Inept customer service"
Pros: "Nothing, rude and not caring for their customers. My flight from dtw to Chicago was canceled and I was never informed. I lost 1 day of my trip and a wedding. Worst airline."
Cons: "Notify flight cancellation, rebook the flight with another airline, and offer a compensation since we missed a wedding and that was the whole reason why we were going to Ecuador. Worst costumer service ever."
Pros: "what a difference from the flight crew. Much more attentive and responsive to our flight requests."
Cons: "This flight was better. Short flight and very attentive crew. I figure the seat selection on mobile app would be my choice next time."
Cons: "Mostly, everything."
Pros: "Everything was great"
Cons: "My lay over was too long. I originally booked with a shorter lay over and it was changed 3 weeks ago by Copa"
Pros: "Crew was great. Wasn't expecting a meal(lunch) and full beverage service included. Having a ramp to board was a big plus when travelers have a problem with steps. Something the Big airlines should do until SXM airport is fully functional. Right now flights enter/exit onto the tarmac."
Cons: "Do to the continuing remodeling of SXM airport, checkin was a nightmare. No signage for the correct line for Copa, so what might have been an exit lane from checkin was also being used and agents didn't do anything to stop this. then they went from 4 agents down to 2!"
Cons: "Ok"
Pros: "All the flights in time, and very nice the personal atention"
Cons: "Maybe more vegetables food"
Pros: "I was appalled at the lack of empathy and customer centricity of this central American airline."
Cons: "We arrive at SFO with my family. Two girls 2 and 5 and my wife six months pregnant. There was a misspelling in my wife's name. Easy fix right? Nope! The COPA staff forced us to pay a new ticket for her and did not even respect the price. APPALLING!"
Pros: "everything perfect you guys are the best"
Pros: "Price"
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "Food (business class) was good"
Cons: "Entertainment was lacking. It’s an old plane with awful seats. They keep the cabin temperature like a sauna."
Pros: "Quick flight."
Cons: "No Vegetarian food option."
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Pros: "On time performance"
Cons: "outdated seats, video system, food"
Pros: "Smooth flight"
Pros: "Airport Assistance, and flight cree. Top service."
Cons: "Quality of food."
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Pros: "The crew was very friendly."
Cons: "I was quite disappointed that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So rather than offering something different which I'm assuming was not even available I didn't get anything to eat. Wouldn't it make more sense to have 2 ... or even one non meat option rather than 2 with meat considering meat eaters will eat things lacking meat while vegitarian cannot."
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No Entertainment at all! No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "The process of checking in and waiting to board on the plane was perfect time! The flight was long but the attention to detail and customer service was phenomenal."
Cons: "There is no WiFi"
Pros: "Amabilidad"
Cons: "Muy atentos"
Cons: "My seat would not recline and when I mentioned this to the flight attendant, she said it was because it was an aisle seat. Safety was her reason. Other aisle seats I have had did recline. The result, was back pain. I have repeatedly tried to have my last two trips to Chile and Colombia register frequent flyer miles on Copa. I was not able to figuire out how to do this on the web site. When I asked for help at the Copa counter, I was told it can only be done on the web site. Fortunate, my recent trip to and from Ecuador did register frequent flyer miles."
Pros: "Attendants were very nice"
Cons: "Food, movie options were bad"
Cons: "Too much complain whit my carry on"
Cons: "My pc was reseted twice and didn’t work properly. Copa employee didn’t aske me, he just told me only rice with meat. We don’t have more pasta!!! Really bad trip overall"
Pros: "Everything was great good service and good attention"
Pros: "The crew and staff were wonderful and professional"
Cons: "This airline Lost my baggage and they didn’t help me"
Pros: "Dinner wasn’t anything special, but it tasted good (better than other airline food that I have had."
Cons: "Salad literally was about 3 sprigs of lettuce. When boarding onto the plane 5 passengers were booked in the same theee seats on their actual boarding passes, so that took some time to figure out while having to stand on the isle while other passengers boarded and stowed luggage"
Pros: "The seat was comfortable"
Cons: "Broke my wheel off my check luggage, food wasnt good. Staff are somewhat curt & could be more friendly/accomodating."
Pros: "Personal entertainment screen."
Cons: "The food!!!"
Cons: "Late departure"
Pros: "No delays, quick flight, friendly staff."
Cons: "They could have better snacks."
Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."
Pros: "on flight service was good, friendly & efficient"
Cons: "was seated in a row, where you cannot move your backrest"
Pros: "Punctuality"
Cons: "Meals Chatting and gossiping of crew"
Pros: "attendants were very friendly and the flight was on time."
Cons: "Business class seats were really economy seats in a closed section (this is the norm on flights operated by Copa Columbia)."
Pros: "Copa provided us with nice food and drinks and were very courteous with passengers"
Cons: "Eventhough it was a 2 hour flight, I would have preferred to hear some music, for which nobody provided us with nothing, nor could we watch any movies."
Pros: "Movie and game options"
Cons: "No Wifi!! No food for purchase :("
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Cons: "Good👍👍👍"
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Cons: "Better food"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Cons: "The on-line entertainment system wasn't working."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Cons: "Asked for ginger ale, was not given one"
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Pros: "Nothing"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Cons: "Weather"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Pros: "Perfect"
Cons: "Nothing"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Cons: "Separated from luggage"
Pros: "Got us in a little early. Nice smooth flight"
Cons: "Everything"
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Cons: "First plane was newer, 2nd plane was older."
Cons: "Being near the back of the plane we missed out on all the food options except for the chicken wrap which was horrible. You ran out of everything else."
Pros: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Cons: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Cons: "left 40 minutes late"
Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
Pros: "Smooth flight."
Cons: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"
Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Cons: "5h travel at noon, no meal, this is a bit cheap."
Pros: "A lot of leg room."
Cons: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."
Pros: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
Pros: "Good flight from Toronto."
Cons: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Pros: "Great service. Only one other person in business class. Very pleasant flight"
Cons: "Late departure"
Pros: "Husband uses a walker and staff assisted him as much as possible. All in all it was a good trip. I still prefer to fly Air Canada."
Cons: "x"
Pros: "I made the connection. I got to London on time,so did my luggage! The people with Air Canada are GREAT."
Cons: "I flew Air Canada the whole way. I checked in HOURS ahead of time. The first leg was delayed, but I made the second connection only to find that we had been "off loaded" which meant that even though we were on all the correct flights, we couldn't sit together anymore. We were put on the flight and all worked out, but I was not pleased!"
Pros: "The process was ridiculous to get booked for a flight that morrow and get to hotel"
Pros: "The seats were generous. The crew was efficient. The flight was on time going but late returning due to fog which is not the fault of the airline."
Cons: "Sadly, it took 1.5 hours to check in at the Air Canada counter in St. Maarten. You could not do it online!!! It was a very long time to wait in line. Plus, we didn't have time to make any duty free purchases. Unfortunate."
Pros: "Friendliness of stewardship."
Cons: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"
Cons: "I was at the gate to board and the supervisor Gabriel refused me boarding because I checked in late and he was mad. This was the last flight of the day and left with empty seats on it. I'm very disappointed"
Cons: "Too hot and cramped"
Cons: "Luggage delivery was slow it took almost 20 min very inefficient compared to other airport we r travelled to other major cities"
Pros: "The van that waited to quickly take us to customs and then to the gate to escort us to our connecting flight (which had been held for us) was incredibly welcome and helpful. I am grateful for that consideration and effort made on our behalf. The flight staff was excellent. Everything seemed to go very smoothly. I really liked the built in screens (& headphones) and entertainment programming made available to us."
Cons: "The food was tasty, but portions were a bit small, particularly in the main meal."
Pros: "The experience on the flight from san diego to Toronto was excellent from curb side there all the way to baggage claim in Toronto. The service by ground staff on both sides was excellent, The staff on board was helpful, efficient and very polite. In flight Entertainment was good too, unlike on the way to San Diego when the choice was so limited it was not worth my time to use it."
Cons: "Very bumpy ride"
Cons: "My flight from Milan was 1 1/2 hr late but before landing it was announced that our seats on the connecting flight was "protected". I got to my gate 40 min. before takeoff (it was 15 min. delayed). Upon boarding I was told my seat was given away. They assumed I would miss my flight. I had to wait another 4 hr. to board a flight to Vancouver BC leaving 11pm. I had to go to a hotel at 2 am and take a 8:50 am flight to PDX. Before boarding I was again stopped because my ticket didn't have the proper security stamp. The agent there was extremely rude and condescending. This was a terrible experience!"
Pros: "Crew was super nice. Free entertainment even though the flight was only three hours."
Cons: "Small, cramped plane with no free snacks."
Pros: "That it brought me to my destination"
Cons: "I' a small person is this i entirely uncomfortable, so i can't imagine what it's like for bigger ppl. BTW seems like Air Canada was just opening at 4am, so there were huge lines for checkin but no people were attending the Air Canada counters. THen at about 4:30 they all started coming out. For a 6am flight ppl are supposed to be there 2 hours before. I usually don't feel nauseated on planes but I did for this ride."
Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault. Also, the in-flight movie selection was horrible, probably due to the fact that they had so many Canadian films (which apparently is required in Canada)."
Pros: "At least we had movies and a book."
Cons: "The checkin staff were not at there designated area on time and the flight was delayed for over an hour causing us to not be able to board our connecting flight from Toronto to Milan."
Pros: "great seats much roomier than other airlines"
Cons: "AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!"
Pros: "Love the new 787, don't know how I can fly in another airplane again now."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Pros: "A wonderful agent named Danyelle Mariner in Raleigh did an excellent job finding us an alternative flight when she saw that we would not make our connecting flight in Toronto. Thanks"
Cons: "There seems to be a problem with the Toronto flights in the afternoon. If they are all being rescheduled change the plan."
Cons: "Their entertainment system relied on customer iPads! Software proved nearly impossible to install. Food service very slow."
Pros: "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
Cons: "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
Pros: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."
Pros: "on time -thank you"
Cons: "my headset didn't work - it should have - the individual entertainment system on the flight was not working"
Pros: "Although I didn't have a seat assignment when I went to the airport I was treated very politely and given my choice of seats."
Cons: "My first message was to advise me my flight was 2 hours & 45 minutes late 2 hours before I was to go to the airport. My seat light switch didn't function neither did the jack on the entertainment system (unless one held it in exactly the right way while watching. I lasted 1 1/2 hours before I gave up. So I spent 2 hours dealing with being able to fly with Air Canada before I even got on the plane. I'm switching."
Cons: "The plane was filthy. The leg room seemed smaller than usual. The crew wasn't very friendly."
Pros: "Easy boarding"
Cons: "Outrageous price for short trip zero amenities turbo prop"
Pros: "Good flight and on time."
Cons: "The seat I sat in felt lumpy. Its also always so loud in the smaller planes, but I knew that."
Pros: "speed of the flight"
Cons: "The plane is noisy, uncomfortable, cold and cramped"
Cons: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."
Cons: "food can improve some"
Pros: "The flight was smooth and quick. The crew was good communicators."
Cons: "Boarding in Toronto was tough as there was a flight to Dubai adjacent to our gate and we had to compete for the ability to get through the crowd to the boarding gate. Once past that point boarding was smooth."
Cons: "Boarding in Shanghai was very unorganized. Business class passengers were mixed in with economy class when boarding!"
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