Cons: "Seats are small and not good for one's neck"
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "Aircraft was too warm. Needed more air!"
Cons: "Better allergy aware food."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Pros: "Crew really was cheerful and happy"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Pros: "Crew was helpful and food was good."
Pros: "Great food and bev service"
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "Good food, prompt service. Kind crew"
Pros: "Military boarded first"
Cons: "Disabled US Veterans should be allowed to board with active and retired military"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Cons: "staff wasn't very friendly"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "The vegan meal was not good"
Pros: "Attentiveness, service, and smiles!"
Pros: "They must deliver my missing bag on top most priority."
Cons: "All four checked baggages received up to Mumbai. I handed over to domestic jet airways all four bags as per the system at Mumbai. But at the end I received only three baggages at Ahmedabad. I informed jet airways about one missing bag. They have acknowledged it and the missing bag was to arrive at Ahmedabad in the next flight. I am still waiting for the missing bag."
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"
Pros: "Who could ask for more?"
Cons: "Jet airways sucks"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
The seats are very comfortable and reclined a bit. The lighting on the red eye was pleasantly dim. The noise level was pretty good for sleeping. The staff were all quite nice. The vegetarian food was good with clever wooden utensils. Virgin Atlantic is miles above Spirit, Frontier, and that ilk. There is no nickel and diming, except for internet access.
On my flight call for seat belts was given but few passengers ignored it, were still walking around. Safety should be first for the passengers walking around if not for the sitting passengers. This is my main concern. Thank you!
Better healthy food not dog food
Virgin Wi-Fi price is price gauging
Check in was very difficult. On-line checkin would not work. At the airport, check in had to be via a customer terminal, where you entered all the information, only for it to reject and asked to you seek assistance. Checkin was finally via a Virgin Support Staff member, who was in great demand by many others with the same problem. The bag drop line was one to two hours long. The security line was very long. General anarchy in the whole terminal.
The seats are angled in upper class a bit uncomfortable and the Tv screen could be larger.
The Airbus A330 used on this leg needs to be refurbished. The seats are all damaged, the in-seat power did not work (both 110v outlets and USB outlets) - the IFE screen looked like it was about 10 years old and would not stay unfolded, it just kept flopping down. At one point the flight attendant offered to "fetch some tape" to hold it in place for the flight. I felt very bad for her that she had been put in a position where this was even a reasonable suggestion to have to make.
Have traveled with V.A. to Florida for over 15years. Unfortunately post covid or flights were disappointing. We really miss the Jumbo as the new planes are smaller & grotty. We traveled out “first class” - it was anything but first class. There is now a third row of seats and the bar that had been in the first class cabin was gone. They ran out of meal choices- cobbled together a cream tea as they ran short of those too. There were no small bottles on the way out. The only thing pleasant about our outward journey was the staff who were lovely. Our return journey was Premium Economy, it was 100 times worse. The food was disgusting & once again they ran out of meal choices. There were no snacks ( pretzels) with our drinks - this time there was only two pleasant stewardesses the rest were “unfriendly “ bordering on rude!! We used to get a nice bottle of water in the back of our seats - pre covid these bottles had shrunk to half size & now non existent? We were offered a plastic cup of water- which we had to sit between our seats when the lights went out & unseen after several hours - got knocked over!! This never happened with the bottles? To add insult to injury Virgin have switched the Orlando flight to Edinburgh- we flew over Glasgow on the way out & the way back and spoke to several people who were just as unhappy as we were- what was wrong with Glasgow? Honestly Virgin have lost the plot- old aircraft -( on the way home) unpleasant Manchester crew ( what’s wrong with a Scottish crew from Scotland?) Unfortunately in the north of the UK we’re not spoiled for choice the only direct flights being Virgin (now Edinburgh) or as my son advised Tui - who apparently do I very good Premium Economy from Glasgow. Given my recent experience- I feel that my 20 years travelling with Virgin may have come to an end!
The flight was three hours late because of a problem with the door. I nearly missed my next flight because of that.
The flight was delayed twice causing us to arrive in Amsterdam about 5 hours late.
The only issue tbf was with the auxiliary engine being down so the a/c couldn't be run at either end
Always a good flight on Virgin
Your check in area was confusing. First no one was there and then we were directed to Delta ro check in. How was I supposed to know this?we were there for an hour before discovering where to go. I looked on line for checking at Virgin Atlantic but it should have been Delta. I wasn't contacted by email for check in durections.
5 hour delay on the runway
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
Pros: "Boarding and crew great!"
Cons: "Seats extremely narrow"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Pros: "The boarding was fast."
Cons: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Cons: "Missed connection to SFO"
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Cons: "Everything about my experience was HORRIBLE."
Pros: "simple easy boarding. Jumbo 747 is always a nice experience."
Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Cons: "Flight was cancelled ."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Pros: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Cons: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
No charger connection on the plane
Loved the pre-screening for US passengers. Would have liked opportunity for soft drinks; only coffee, tea and water offered.
flight was fine. did not eat anything or use entertainment as mostly slept. flight was slightly delayed but not too badly.
Very good boarding and flight left on time and arrived early. The plane itself seemed dated and old. Air hostesses were ok and reasonably friendly.
50% of the flights I took were late and the planes were dated. Flight attendants weee okay.
Pros: "Thanks to COVID, minimal service"
Cons: "A cup of tea about $7.00. Can it be better. Certainly"
Pros: "I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!"
Cons: "Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that."
Cons: "Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option."
Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."
Cons: "The airline charged for luggage at airport check in."
Cons: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."
Pros: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Cons: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Pros: "The crew did great - especially Rob!"
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"
Cons: "No TV on board and you had to pay for a glass of water"
Pros: "NO SECURITY CHECK FOR INBOUND FLIGHTS. What a relief!"
Cons: "Cramped rickety stairs, up & down to Passport control. In flight service non-existent. Tepid coffee at absurd $4.50!"
Pros: "very friendly staff"
Pros: "The plane was clean and comfortable, the crew was friendly"
Cons: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."
Pros: "This was a round trip. From Hartford to Dublin went without a hitch. From Dublin to Hartford was a nightmare - we arrived ninety minutes before scheduled take-off, having checked in and gotten seat assignments the night before. The flight was closing to boarding as we arrived at the airport,so we could not use the self-service kiosks for baggage tags and we got NO direction on how to short-circuit the hours'-long line, even though there is a procedure for doing so. Result - we had to rebook at our cost for the following day and pay for another night in a hotel."
Cons: "Airplane was late 90 mins"
Pros: "Friendly and practical no complaints"
Pros: "We felt like we were flying in a cheap local airlines."
Cons: "The seats, the food."
Pros: "The flight attendants were very cheerful."
Cons: "We were delayed on the tarmac for almost an hour due to a storm at AMS. Then delayed further in AMS waiting for a gate. Not the airlines fault though. They are one of the few major European airlines that don't serve free food."
Pros: "The flight attendents were fabulous, very friendly and helpful. I sat in the first row and when I boarded the attendant helped me find a spot for my carry on luggage."
Cons: "I paid for priority boarding but never had the chance to board early."
Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."
Cons: "this flight was unnecessarily delayed. it was possible to have an earlier connection"
Pros: "Pre clearance in Dublin flights to US is nice. It's helpful for traveling to/from Ireland as they tend of have the only direct routes from a few US cities."
Cons: "Food is terrible. The planes are old. No USB on many of their planes (some have been updated but not all) Can't properly use your own headphones with the entertainment, and the headphones they provide are absolutely horrible. But worst of all is how crammed it all is."
Pros: "Flight crew pleasant and efficient considering it was almost a full flight. We departed Hartford 30 minutes late, but arrived only 10 minutes late."
Cons: "My seat had a broken fold down tray which meant that food and drinks would slide off unless I held it up by my knee."
Pros: "Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight."
Cons: "The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area."
Cons: "Narrowness of seats is extreme. Food was terrible."
Pros: "The people who worked at the front desk and boarding desk were very friendly and met my needs. As I asked to sit up front and they got me seats by aisle in the front. The beef stew were good"
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"
Cons: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."
Cons: "My luggage didn't arrive to Amsterdam. I wasn't offered any assistance and I had to wait a day to receive my luggage! My flight was an early flight so it,ales not sense why it wasn't brought to the same day"
Pros: "The crew was awesome and so accommodating"
Cons: "Not the flight/airline fault, but the getting through us preclearance was a nightmare"
Cons: "Entertainment system old and slow"
Pros: "On time, Boarding very good. Crew were brilliant, especially when they removed an intoxicated woman who was harassing the family seated next to me."
Cons: "Didn't eat dinner on flight as it came too early for a flight at that time. I ate in airport. But the breakfast was just OK & comfort I guess is par for the course these days, seats on economy fares just seem to get narrower & narrower. As far as the entertainment system it just didn't work properly (just as it didn't on the flight over) and the choice of films, TV and current affaires was pretty bad."
Pros: "Nice plane, nice crew, the airline with the best cup of tea and it is the only airline with Tayto Crisps."
Pros: "You can never really go wrong with Aer Lingus."
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Cons: "miserable crew, old equipment. Cabin was very cold during flight"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Cons: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Cons: "Traveling during the holidays is never fun and a flight with American International doesn’t make it any better. No personal entertainment system on board, no place to charge a phone, an overnight flight with lights on bright enough to read by and a seat clearance of about 1cm."
Pros: "Plane was only half full"
Cons: "American did not allow an upgrade at gate and said they never do that but just did it less than a year ago. He said we had to call, then walked away. Plane so old no plugs to charge devices on long flight, horrible."
Cons: "no air jets. told it was an old plane with no air jets. Very uncomfortable flight for 7.5 hours."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Pros: "All of the above marked excellent. Very smooth flight too."
Cons: "The vegan food was a bit ordinary. Maybe think of Thai and indian veggie curries, roasted veggie and potatoes, pasta with no cheese, etc. :)"
Cons: "Overseas flight and the seats were so tiny. I literally have bruises on my legs on the sides and on my knees from being crammed into the seat in front of me. I'm 73" tall and I couldn't even lower my tray all the way to set food and drink on it."
Cons: "the seat space just to tight not any leg room on long flight"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Cons: "Outdated 757. No individual entertainment. Power restricted to premium seats and was intermittent when it worked."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "Plenty space due to flight not completely booked ."
Cons: "No personal choice in entertainment."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "Good personnel"
Cons: "No individual video screens, no choice of movies - as if we're back in the 1990s! Unheard of for a transcontinental flight! Be sure to bring your own entertainment! Gluten Free breakfast was useless - yoghurt which I couldn't eat + underripe fruit. Be sure to bring your own!"
Cons: "plane does not have in seat monitors, using tablets for entertainment. Power plugs worked on and off during the flight old equipment (767) but still better than PHL-AMS 757"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."
Cons: "No TV's in back of seats (aisle TV's with poor resolution), no ac outlets, no wifi onboard. Needed to change a tire, flight was delayed 2 hrs"
Pros: "Nothing, the worse experience I've ever had on a flight from the US Never AA again!!"
Cons: "Unprofessional crew!! The safety instruction was a mess, first it was on the big screen, totally black, only sound, then the crew started a discussion in the ail if the would do the safety instructions yes or no...in the end they did it without explanation what the were doing and in 2 minutes. Al three of them just did something. Rude and chewing gum crew, the dropped a salad bowl but not one of them was thinking about cleaning it up. The entire flight everybody walked over it in to the carpet. Friendlynes and service are two words that does not apply to this crew. From the first flight till the last flight AA made a mess out of it. Canceled our flight in JFK, no help or service, you are on your own when AA cancels a flight, after rebooking our flight we had a 7 hour stopover at Dallas, again no service, no voucher, no nothing. Then today with our return flight AA could not find our ticket numbers, turns out that when they rebooked our inbound flight they forgot to take over the return flight...cost us 2 hours and 10 minutes to check in at LGA Never, ever again with AA, even easyJet provides better service then AA does on intercontinental flight!"
Pros: "Good crew"
Cons: "Very dark and hard to see entire trip Overhead lights too bright and aimed at odd angle"
Pros: "The Spanish staff were nice."
Cons: "Air plain was old."
Pros: "Excellent. See above."
Pros: "Nice crew"
Cons: "Old aircraft with issues"
Pros: "Glad AA offers a direct flight from Philly to Amsterdam."
Cons: "The flight left over two hours late, for reasons never provided. We were not alerted until after I arrived at the airport (thanks for the timely email, AA). I also dislike having to pay extra for a seat after I've already paid for the ticket!"
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "Clean and not much space but ok"
Cons: "No individual screen and no choices"
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
It was very bad experience, this is was my first time experience and will be last one, all flights going and coming to USA, were late, one of my luggage didn’t arrive yet, the counter disk services were not helpful and …,, more other reasons
On board service Priority check in was awful Boarding was a mess
Horrible Horrible Horrible experience Horrible airline with Horrible service. That was our first and last trip with Air Canada
Delayed 4 time once in gate area Delays would be announced after the boarding times posted on the gate screen. So poor communication. No nearby food and very limited food in the F gates. So had been in airport terminals from 8 am to 9 pm when we finally boarded without being able to get food. (We hurried from customs to the gates with out stopping because we were told our flight would board in 30 minutes). Then once on the plane… sat at the gate for 30 or more minutes without an explanation. Just glad the flight was not canceled.
Cons: "Have kinder staff. Be more customer oriented. Be more like Westjet."
Cons: "First plane was newer, 2nd plane was older."
Pros: "There was one crew member was passive aggresive and doing his best to annoy the whole trip, I had to get other crew involved, he was hitting on my friend as well....."
Cons: "This was a United flight sold as Air Canada to me and Lufthansa to my friend. This made check in twice as long since we went to the wrong counters. The quality was horrendous for an international flight and the entertainment system was broken. I paid atleast 50% more than I should have. Never fly UA"
Cons: "Main meal was the worst I have had in over 10 years on a plane. I got the pasta. There were no vegetables or color other than yellow/orange in the dish. The side was a potato salad, which is also not very nutritious. Then you get a brownie and a roll. The breakfast/snack was also a pumpkin slice of bread. The overall food options were not very diverse in terms of the food groups. I thought plane food had improved in the last decade or so, but not on this flight."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Nothing positive"
Cons: "I was stranded in TO for 12 hours without a hotel room because of Air Canada inefficiency and horrible customer service! I’m never flying AC again if there’s any other airlines flying to my destination"
Pros: "On time"
Cons: "Seats the the very rear"
Pros: "Media choice"
Cons: "Crew was very unorganized, had a lot of noticeable blips in service"
Cons: "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."
Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Cons: "One of the crew members seemed a bit out of sorts, didn't smile much and was curt with another passenger when she was asked to take his garbage."
Pros: "Good flight from Toronto."
Pros: "I like the time this flight saved me. The food was good."
Cons: "Not a lot of choice in entertainment, but it still was fine."
Pros: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Pros: "Crew was very friendly"
Cons: "Flight was delayed but only for an hour"
Pros: "Crew friendly and helpful. Short flight. Great service (got a soda and pretzels on a 30 minute flight)"
Cons: "Small, worn plane."
Cons: "It was uncomfortably hot onboard for the entire flight. I couldn't wait to deplane and cool down."
Cons: "Flight was delayed. They lost my baggage. TV in my seat didn't work and they didn't do anything about it."
Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."
Pros: "Staff was extremely nice and the plane itself was comfortable- loved the leg ."
Cons: "Flight to Vancouver: Upon arrival I was told that the luggage from my flight 557 was misplaced and put on plane 775. I had to wait an extra two hours for luggage in customs. I was late to the wedding festivities in Whistler that evening. Flight to Los Angeles: The plane was 30 minutes late. We board the plane and discover there is a sensor issue. We wait 30 minutes. then another 30 and then another 30 as more and more news comes about that the problem is not fixable. We de-board and have to wait in a long line at the complete opposite end of the airport. By 1:00am the line has barely moved and all hotel vouchers has been used. I have to spend the evening on a bench in the airport as a single woman- not comforting. I missed important meetings the next day as I am on the flight home. I understand accidents happen but it happened on both my way there and back. My flight home should have been refunded as it put me in a very insecure position and effected my work performance."
Pros: "The staff were apologetic and understanding. Everyone felt bad for the staff because they had nothing to do with the nightmare."
Cons: "Not only that I missed my connecting flight, when I was actually able to board 24 hours later the boarding experience was a complete nightmare with long lines and completely disorganized boarding system. I am curious to see whether I will get compensated for the missed hotel accommodations in Amsterdam. Keeping my fingers crossed. All to say, my last trip with Air Canada."
Cons: "The flight was delayed 3 hours."
Cons: "I don't care for the practice of charging to select ones seat"
Pros: "Food was really good and they passed drinks a few times as well as walking through with water. Staff was friendly"
Pros: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Cons: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Pros: "The flight was smooth and on time. The cabin was very comfortable to fly in although the headrests were unnecessary since a small pillow was provided. Thank you for the pillow and blanket - that made the night flight much more comfortable. The crew were all professional and friendly. I appreciated how quickly we boarded and exited the plane. The staff made this very quick and efficient."
Cons: "Every time the male attendant walked by he brushed his hand along the overhead luggage compartment. This woke me up from my sleep over a dozen times. It was fine once or twice but became very annoying. The zones at the gate were very crowded and too close together. They were also right beside the food vendors and made it nearly impossible for other people in the terminal to easily walk by. The seating area was overcrowded and had more seating with computer hookups than without. It was also not kept tidy. Compared to other airports this was by far the most disorganized and least clean."
Pros: "Everything was okay to good, industry standard these days flying from Northern America."
Cons: "Banana bread for breakfast?"
Pros: "Good entertainment options"
Pros: "The crew was very nice and helpful. The in flight movies are good."
Cons: "Boarding was a little hectic and unorganized. And although my luggage made it to my second flight, my friends luggage was left in Toronto. Now we are in Amsterdam and she has no clothes. My head phone jack was also broken and could barely be used."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Pros: "Crew very polite and professional."
Cons: "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
Pros: "The crew was excellent, and the flight procedures were very efficient."
Cons: "I have no criticisms to offer."
Pros: "Boarding was on time, flight was smooth and the service was great!"
Cons: "I don't have anything negative to say about this flight!"
Pros: "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
Cons: "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
Pros: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."
Pros: "Safe landing"
Cons: "Service. French crew from Montreal. Rude at best. They were bothered to do anything. Awful service. Movies only via iPad with Air Canada app. Old movies. No free wine with dinner on international flight. Both luggage damaged and they do not cover it."
Pros: "The flight crew was very nice."
Cons: "In flight entertainment sucked."
Pros: "Easy boarding"
Cons: "Outrageous price for short trip zero amenities turbo prop"
Pros: "Flight attendants were great, very nice, professional, accommodating. I woke up in the middle of the night and they politely gave me a glass of water, good food and drink service. I was so tired, I chose not to eat the dinner, so I can't speak to that, but the breakfast was juice, coffee and a slice of banana bread which was very good. Pilot was great, easy flight, easy landing. No complaints!"
Cons: "The seat I sat in felt lumpy. Its also always so loud in the smaller planes, but I knew that."
Pros: "Overall not a bad flight. Comfortable enough, good movie options. Food tasted could, but did not agree with my body."
Pros: "speed of the flight"
Cons: "The plane is noisy, uncomfortable, cold and cramped"
Pros: "The crew, as always, was great. Very helpful, friendly, etc. Everything on the flight was good - had no problems."
Cons: "We flew out of Tampa to Toronto. Our flight was at 10:40 a.m. and we arrived at the airport at 8:05 a.m. Glad we arrived extra early because it took us 2 hours to get to our gate. Why? When we got to the Air Canada check-in area, we discovered a line that seemed to be about a 100 yards long. Air Canada had 3 flights scheduled around 10:00 that day. I heard from another passenger that the check-in desk was not opened until 8:00 and many customers were already waiting. Many passengers were older and did not check-in online. All we had to do was to drop our bags but we were still required to wait in the long line with those that had not checked in yet. It took almost an hour to get our bags dropped and it would have been even slower if we had not checked in online the night before (we were allowed to move to the bag drop line at the very end). The only positive about that experience is that at least Air Canada had a representative "directing traffic" to get passengers through the line as quickly as possible."
Cons: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."