It was my first KLM flight and I loved it. Thank you very much.
Other than the airline changing my aisle seat to a middle row, all else went well.
The cancellation was disappointing but the arrangement afterwards was prompt and efficient. The seats arrangement were good. I still need to read further the details of how to get the compensation. All the flights taken were 100% delayed, not to mention the one that was cancelled. I couldn't sleep much in the flight from Abu Dhabi to Hong Kong because the egornomic design of the seat is not very comfy. Although there is more leg room, the seat itself was too tight and too hard. I suppose it would be the design of the seat that needs further improvements. The service of the crew and the boarding was good. The food on the flight from Amsterdam to Abu Dhabi was better maybe because the flight was in the morning, the food feels much fresher to the palate. And it was tastier.
It will get you where you want to go. Power did not work on ether of the 2 planes but staff was lovely. Wood like to see a improvement to the food as the amount was small but the main issue is the food isn't tyed to the location your going to the airlines own culture. So that would have been nice. Staff was crazy nice and even helped me with a very tight connection
Friendly staff. It was extremely cold in the cabin. I've asked a crew member if they could increase the temperature but there was no change.
The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
Boarding took less than 20 minutes total. They offered free snacks and drinks soon after cruising. They offered more refreshments an hour before landing. This was a 3 hour flight. I haven’t seen this post-COVID. I will be flying KLM more often. The cabin was clean and flight attendants were very nice.
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
Great movie selection. Seats as comfortable as is possible for economy.
Flight was cancelled months ago but we were not notified. Ended up in the last row next to the bathroom
The whole flight the service and how easy everything was to get to our destination. The only frustrating aspect was the fact that we could not check in early consequently on our connecting flight we were not sitting together.
Flight was delayed an hour and a half, bags took almost 40 minutes to come out. Flight staff is not welcoming. Lounge food selection is comical. For business class my knees were jammed into the seat in front of me. Airline needs a lot of work
Boarding on a heavy rain outside new airport with bridges.
Boarding on a heavy rain oitside new airport with bridges.
I thought it was good. There's not much you can do for a short flight for entertainment and the comfort was nice.
Boarding was annoying. Just at boarding they changed my bought and extra payed comfort seat for normal economy seat. And on my seat they placed someone else.
It was great for a short flight - but due to turbulence no service, and there is no entertainment Appreciated leaving and arriving on time!
My comment before for Sarajevo-Zagreb fligh was actually abou flight from Zagreb to Amsterdam.
To not even provide water without overpaying for it was disgraceful.. being crammed in a bus to the plane also unpleasant.. as an Australian I will never fly easyjet again.. just awful
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
Usual issues with flight delay. Perennial problem of travel by plane.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet
The flight boarded a little late but made up the time in flight - much appreciated. The staff were efficient and fairly friendly One of the toilets wasn’t working - having only one functioning toilet for a flight of hundreds isn’t really acceptable. I still find it amazing that the budget airlines can’t even offer free tap water to passengers.
