No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pros: "Quick trip clean cabin"
Cons: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Pros: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Cons: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Pros: "The food was very good and the crew were great."
Cons: "Due to security concerns and having to go through security again, the flight was delayed."
Pros: "Crew was excellent"
Cons: "Uncomfortable tight seating in economy"
Pros: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Cons: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Cons: "Better entertainment"
Pros: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Cons: "Had to wait in tarmac forever from Frankfurt to Florence"
Pros: "Crew was helpful, food was good"
Cons: "Seating could have been better"
Pros: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"
Pros: "The food was good was good"
Cons: "The entertainment was poor the movies selection was poor"
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Cons: "I get Emergency to be sick and be in hospital and the request company for exchange my fly back from Slovakia back to my country USA and they declined my refund or exchange tickets even if I have doctors statement being in the hospital they’re rude and mean and decline make any changes for me"
Pros: "The video library was huge, current and very helpful. The good was great"
Cons: "Way too stingy with ice - 4 ice cubes at one time was the max allowed."
Pros: "Great service. Comfortable business class seats."
Cons: "Plane was old and had no in flight entertainment"
Cons: "You cancelled my flight & I lost a whole day of mt trip!"
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Pros: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Cons: "We landed an hour later than planned with no warning, I missed my connecting flight."
Cons: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Pros: "Flight itself was fine. Some turbulence but that could not be helped"
Cons: "My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped"
Pros: "I loved flying with Lufthansa , amazing airline"
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Cons: "Me starting to get sick!"
Pros: "The service couldn’t have been better! Constant supply of water, the food was good, and they have champagne in economy - always a win for me!"
Pros: "Food, crew and comfort was alright"
Cons: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Pros: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Cons: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Pros: "Attentive crew. Smooth flight!"
Cons: "All good"
Pros: "The aircraft was clean. The service was great. Food was OK. I enjoyed the wine service. Lots of movie choices. HOW does one get "bumped up" to Premium Economy?"
Cons: "The seats in Economy were the most uncomfortable I have ever sat in for such a long time nine and a half hours. All six of us found them to be uncomfortable. No seat bottom cushioning. I had a back pain. Boarding started with the First Class and Business Class first. It took an additional 20 minutes for Economy class to start boarding. The line was very, very long and interfered with other travelers in the airport terminal. "boarding area to Frankfurt was cramped" When we arrived in Denver, only five Custom Agents were on duty to process our arrival passports, although there are 14 control stations at Denver. It appeared as though the Custom Agents were not aware of the arrival of the Lufthansa 747 nor the one that followed. All other Custom in Europe were much more efficient and move people through quickly. What a bad first impress made by the USA Customs people."
Cons: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."
Pros: "So much continent flight with online check - in. I have to stayed over night at the hotel in Frankfurt and all my lagged come from Barcelona to the end of my destination. On my flight had one passenger got sick before boarding, the crew had responded very quick to support his life. And great entertainment."
Pros: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Cons: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient!"
Pros: "Superb service thru Lufthansa"
Cons: "Long wait, but it was cheap so it ofset it"
Pros: "crew was very polite & attentive; relatively comfortable even though the flight was packed; free cognac after dinner, even in economy class!"
Cons: "some of the food was only so-so, but still not bad"
Pros: "flight left on time"
Cons: "arrived on time with no problems"
Pros: "Nice courageous service"
Cons: "I didn't find any dislike"
Pros: "Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service"
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Cons: "I took Lufthansa round-trip from the US to Italy. One of the worst long-trip flying experiences I've had. Bad airplanes, with even smaller seats than US carriers, terrible service (attendants were not friendly or pleasant), terrible food. On one of the long flights, the cabin temperature was 75F and passengers were perspiring the whole flight. I will not take Lufthansa again."
Pros: "All good"
Cons: "But leg room"
Cons: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."