My connecting International was Qatar and allowing 15kg Carry, Vistara allowed 12.5kg only and made me throw 1 KG plus from my checkin too. Ordered Veg And Available option was Hyd Biryani and got some lemon rice with bad curry and dal.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
On time flight, baggage came out fast. Overall good experience
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Cons: "Co passengers"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Cons: "To avoid travelling by indigo would be better"
Cons: "Flight delay was not communicated timely"
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Could have been on time"
Cons: "Flight was on time. Crew were professional."
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Very efficient transport to/from craft. Staff very helpful"
Cons: "Flight was delayed"
Pros: "Very good cabin crew"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Cons: "Flight delayed and no info"
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Cons: "Delay from in DEL caused a missed connection."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Kayak service is not good"
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "Time keeping and professional experience"
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Pros: "Poor on board service"
Cons: "Flight was Scheduled to departure at - 22:10.I reached and took boarding passes 1.5 Hours before. They Gave me Passes with Departure Time - 22:30. So delay was pre planned. At 21:45 they announced delay just before boarding start time"
Pros: "One of the most horrible experience. No information system for checkin. Was made to run from counter to counter just for checking.. Even no display on the TV screens. Not just for checkin.. even similar situations for boarding gates. Boarding gate changes 3 times .. no passenger management in place with all the chaos.. Overall a horrible experience."
Pros: "Some timely advice on departure time would be useful rather than no info"
Cons: "both my inbound and outbound leg was late :("
Cons: "I got transferred problem, little time to go to the 44A number gate It's little bit problem otherwise nothing to write"
Pros: "Yes it's good"
Cons: "Crowd less flight got departure easily"
Cons: "No comment"
Pros: "The crew was amazing but the seat was too close, very little leg room"
Cons: "Food was strictly Indian, not for an international chooice"
Pros: "The crew on board were very friendly."
Cons: "Flight kept getting delayed for no apparent reason. Also, the life jackets were loose under the seats and kept sliding around during take off and landing. Should be a safety violation! I would no recommend SpiceJet."
Pros: "Good team on the aircraft"
Cons: "Terrible at communicating of delays. We were left wondering what was going on for 3 hours."
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."
Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"
Cons: "Cramped seating. No recline Ended up with sore leg after only 01:10 flight. Security at PNY ludicrous. They tie your luggage with plastic ties. Once at the hotel you need scissors or a knife to open it, and guess what, because of security, your sharp objects are inside the luggage! I understand that it creates jobs, but frankly I cannot see the added value of this procedure in terms of security... On the light side, there is a very formal notice listing people excluded from security procedures, including the President, [...] former prime ministers and their spouses (!), and .... the Dalai Lama!"
Pros: "Nothing much - just value for money."
Cons: "Seat in front of mine was broken - too leaned backwards to me. Though they notified to prepone the flight time by 15 minutes but in reality it was delayed by 20 minutes!"
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "Flight on time"
Pros: "The crew was friendly and professional."
Cons: "The check-in staff at the counter give the first impression, and my impression was that they were stressed. Perhaps they need more support. The cabin crew was very pleasant and professional. The aircraft was clean. We arrived in Delhi without complications. The luggage was quickly delivered. Will fly with them again."
Pros: "Price and schedule"
Cons: "Ability to use international credit card to pay for extra services when checking in online"
Pros: "Crew service."
Cons: "Seats cramped enough to cause cramps."
Cons: "Flight was delayed by 7 hrs"
Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."
Pros: "The crew was professional. It was an ATR - which are not known for their comfort."
Pros: "Seats and the airplane, in general, was very dirty. Some of seat parts were falling and my back rest wouldn't rest straight, it can only be in the reclined position."
Cons: "A clean airplane would go a long way."
Pros: "Direct flight to Delhi"
Cons: "Flight crew was almost rude. No communication from the flight deck to the passengers"
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."
Pros: "Everything was great"
Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"
Cons: "When you order ticket through flightnetwork.com, apparently you pay to them, but they pay to the airline. In India, some airlines like Spicejet asks you if you actually carry the credit card by which it was paired to the airline. If not, the airline will make you pay the entire fare again. The flightnetwork gets refunded, and you will be paying for it twice!! Watch out!"
Pros: "Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals."
Cons: "They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items."
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."
Cons: "The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :("
Pros: "Any other airlines but not SpiceJet"
Cons: "Long story. Have international flight with 2 pieces of 23 kgs luggage from Bangalore from Hyderabad. But at Hyderabad this guy who is not quailed to print boarding passes made me to check in my carry in bag because they won’t allow a laptop bag and charged me 6,000 rupees. Ridiculous. Their website misleads. They just rip you off. Worst airlines and shameful for airline industry. If Indian government don’t regulate these scams, will loose lot of tourist"
Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."
Cons: "The flight was delayed. The luggage took too long."
Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."
Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."
Cons: "No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage."
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "Aircraft was quite old."
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Cons: "Extremely poor customer service."
Pros: "On time courteous staff"
Pros: "The seating is fine and yhe crew is polite"
Cons: "The aircondition is not working and very hot."
Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."
Cons: "The air lines third party vendor haven't provided the booking confirmation until the end which was hectic for us , the vendor is kiwi.com"
Cleanliness has to be improved, food as well
Good overall. No business lounge access is a sad part
Air India played some games. They cancelled the flight on us, and moved us out by a month. When we asked to change the dates, there was no availability. So I ended up cancelling my flight, however on my original date of travel the flight flew. I wonder if AirIndia is playing games with us and cancelled our tickets alone.
General upkeep of the flight could have been better. One of the toilet in economy class stopped working within 3 hours of the flight. Selection of movies in regional language is not adequate. The monitor was not functioning properly. Map feature not working.
Other than TV everything was good
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."
Pros: "1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc."
Cons: "WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination.."
Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"
Pros: "I really enjoyed these seats, my only fault was there is nowhere to put anything but will know next time, the legroom was great, albeit right by the toilets it did not bother me too much, I knew when the toilets were empty and I could just get up and go.There was no real pooling around the toilet area, at least not when I was awake. Flight time 12 hours 35 mins Flying Sydney to Delhi, I found the crew member for our section most willing and helpful, few issues with the fold away screen, not staying upright and not wanting to twist and be flexible to let you out of your seat! As an International passenger I should have had a landing card but the crew member did not give me one as I was travelling onto Mumbai where on the internal/domestic flight they do not issue one so I had to complete one at Immigration...(that's another story!)"
Cons: "I feel the toilets could be serviced on a more regular basis. With 250 plus passengers and I don't know how many toilets maybe 8, they certainly need regular servicing. Towards the end of the journey they were starting to smell and became very untidy with paper being trailed around the cabin on the bottom of peoples shoes. Maybe a two line guide on the door for passengers who do not take notice of the green and red lights for vacant and engaged. I saw many people just standing there waiting outside the toilet for someone to come out before they went in. Other passengers savvy to this just jumped the queue in front of them thinking they may just be stretching their legs."
Cons: "At the Chicago airport I have to plead for the seats together for my parents and after realizing that my mother had a broken arm ,they finally gave one. This situation became worst when the Air India Airline didn't provided wheel chair assistance to my parents at the destination airport in New Delhi. We had requested it way earlier with our Itinerary. This is one of the worst flight to book. If you are taking this feedback try to work on this and make other customers aware that beware of booking your flights with Air India when you need wheel chair assistance."
Pros: "Food Crew Service"
Cons: "During the time of boating there were two people who were randomly checking the passengers and having them weigh their cabin baggage and carryon bags. In my case I had some extra weight in my bags since I was carrying my work laptop and personal laptop with me. They didn't let me board until I talk to Manager. I wanted to file a complaint regarding it. Both my checking bags had less then 23Kg. No one at the checking told me to weigh my carryon bags. If they would have told me at that time I could have transferred my stuff. This was first and last time I was flying from Air India. I will tell all my friends and family members not to fly with Air India. TV monitor was not working in my whole flight. Even the next seat passenger had the same issues. My seat no was 37D Hope these issues will be resolved for future customers. Pradeep Bhatia"
Cons: "For the price I paid for this trip, I think it’s acceptable and I will fly them again in the future. On time flights, polite cabin crew. Don’t expect over the top services . Limited choices in in flight entertainment system. I’m not used to Indian food so can’t comment much. Didn’t quite like it."
Pros: "All facilities are good"
Cons: "Video system is not working properly. Remain all is good."
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "The customer service and hospitality by staff"
Pros: "The fact that the plane worked and I was able to arrive in New Delhi safely."
Cons: "Awful service! The air hosts/hostesses don't care about you if you traveling economy. This was a 16 hour flight but they didn't even offer water for 6-7 hours. I used my attendant button at least 12 times and no one came to my seat. I had to hunt them down and found all of them holed up in the back of the plan gossiping and laughing. Adding to this, their entertainment systems were faulty and didn't work half of the time I was on the plane. The sound quality may have been alright but the headphones that they provided gave a really muffled sound so it was really hard to understand. I tried to use my personal headphones but the entertainment system would only allow for Air India's "special" headphones. The food was mediocre and they served their meals in spurts. Within the first two hours of the plane taking off, they served us one meal. Then there was no food or water service for at least 8 more hours. Then they gave us a meal 4 hours before we were supposed to land and then again a heavy snack an hour later. So basically, we were left to fend for ourselves for 8 hours with no food or water. I am dreading the journey back from Delhi to Chicago now."
Cons: "very poor service, no facilities during the halt"
Cons: "Flight got canceled . But passengers were not told about it . Instead they were asked to just leave the boarding area and go back to the booking counter to get new boarding passes. When the passengers reached the boarding counter, new passes were not issued. Passengers were asked to simply waiti for 3 hours to find out if flight wasn’t going to leave . After 3 hours they were asked to wait a another hour. After 5 hours passengers were informed that flight was canceled and to check back the next day for the flight. No reasons we’re pricided. Weather was clear. Staff did not know anything. They would r even associate themselves with Air India. I would not tecommmed this airline to anyone . If this is any evidence of how any airline is run, then I wouldn’t feel safe traveling in that airline."
Pros: "Boarding was surprisingly smooth and food, as anticipated was really good."
Cons: "Neither the touch screen display or the remote worked. Mentioned that to one of the flight attendant who told me that the system will be reset after the food service. That did not happen so after waiting for another 2 hours into the flight, I spoke to another attendant who did reset the entertainment system. It did not work. Brought it to her attention and the response I got was, "Sorry, the flight is full and there is no other seat available". I had to sit through 14 hour long journey looking at other passengers or hear babies cry non-stop !"
Pros: "Comfortable and without any hassles to change plane."
Pros: "Nthg to like"
Cons: "Worse thana budget airline, flight delayed by an hourwith no information. No in flight entertainment. All drinks over. No pillow or blankets. Rude and inexperienced crew. Food was wraped and presented horribly."
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Cons: "Food was very bad"
Pros: "Enough leg space compare to other carrier, Nice food and excellent staff"
Cons: "Boarding was really messed up in Patna airport"
Pros: "Very pour quality amenities, horrible food quality even for Indian taste. Most of the screens don't work, seat cushions very bad shape and untidy. Air hostess are useless, no body knows where they are most of the time. Only Reason We chose air India was due to convenient timings."
Cons: "As v mentioned above"
Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Pros: "Rang the bell for servise. Flight attendants walk past ignoring the call. After 40 mins I called one of them and ask for a cup of tea."
Pros: "Very comfortable..boarding, crew, landing...everything was smooth"
Cons: "Food could have been better..were given cookies and juice."
Pros: "Spacious leg room"
Cons: "everything else"
Pros: "Some of the food was tasty, and most of the flight attendants were trying their best to be friendly."
Cons: "Check-in was slow and indifferent. Boarding was chaos and then we had to be held back on the bridge because they realized the aircraft was still being cleaned. Plane was dirty and rundown, despite being a recent Boeing Dreamliner - looked like a drunken rugby stag party had spent a night kicking the seats. In-flight information for immigration was incorrect, leading us to stand in the wrong line for 10 minutes once we got to Delhi. Priority baggage tags were useless - I had a quick domestic connection in Delhi that we almost missed because they couldn't find my luggage, then when we arrived at our final destination the luggage was still back in Delhi. I had to wait 24 hours for it to arrive in Jodhpur. I left sunglasses and headphones on the plane but don't bother trying to contact lost property - the email address on Air India website is no longer in use, and customer service don't want to know about it and said to call the airport."
Pros: "I loved the food! It tantalized my taste buds. I also like that I was able to sit in the seats I reserved online."
Cons: "The plane was a mess - there was trash on the floor throughout the entire plane, and flight attendants just ignored it. I don't mean one little piece of paper...I mean actual garbage littering the walkways. Flight attendants were scarce during the flight. The entertainment systems were terrible. My touchscreen was broken and the selection button on the remote didn't work, and my wife had a broken remote as well. I specifically selected Air India over several other reputable airlines, but I feel a bit ripped off. For a short flight these things aren't a big issue, but for a 13.5 hour flight I must have quality and reliability. Next time I will book with Emirates."
Pros: "There was nothing that I really liked. Either it was okay or poor"
Cons: "1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!"
Cons: "bad service by crew flight is late all the time no regrets by air india"
Cons: "dirty flight bad service as usual"
Pros: "The aircraft is beautiful. Enough leg room."
Pros: "There was nothing good about this trip"
Cons: "Horrible experience with delays and bad flight"
Cons: "they use older aircraft. nothing works, the entertainment center, the touch screen don't work at all, if you want to look at the map, none of your neighbor passenger's screen is working, or you want to listen or watch something you will never get it, looks like only 30% of the economy class touch screen/entertainment center works. the food sucks. crew only serves food and do nothing more for passengers. most of the time they dont have non veg, they dont even ask for veg or non veg, they will give you what they have. they don't serve drinks, you have to get up and go to the crew to get drinks. once they serve food, they go back to their hole. they wont come to check the needs of the passenger - water or other drinks. you have to go and get it yourself. horrible horrible experience in a long haul flight of 16 hours."
Pros: "Crew was very helpful in general. I did not have any issues, but the passenger in the seat next to me had quite a lot of issues, since it was the first time she was travelling. The crew was very helpful, and in my opinion, they did everything possible to make her comfortable."
Cons: "The luggage check in process was a mess. We were directed to a particular line to complete the check in. As we were standing in the line, 4 out 6 agents closed down and went elsewhere, leaving everyone in the line to check in with remaining 2 agents there. An old couple were there as well, who moved from one counter to the next, to the next, and they were then told to come back in the line! Two of us were traveling together, and presented our tickets together, but we were given seats far away. I requested them for adjacent seats and they said that none were available. I insisted and stayed at the counter, and immediately, the agent found 2 adjacent seats, going on to show that she did not even look for it the first time. The seats have poor cushion. I needed to use multiple pillows to provide cushion for sitting and for back support. The food was average. For some reason, they make the curry extremely spicy, as a result of which many of the passengers find it difficult to eat. The inconsistency of the entertainment unit in AI flights is well known. In many flights, in many rows, it does not work, immaterial of the number of times they reset it. Fortunately for us, this time, the unit was working fine in both our seats. That was not the case during our to-journey."
Cons: "Poor service. Staff not just indifferent but mistreat passengers"
Cons: "Many seats on the plane were empty and I tried the touch screen consoles in 5-6 seats and none of them seemed to work. The plane was old and poorly maintained."
Pros: "We had a great flight with Air India. The seats were comfortable and the leg space ample. Entertainment system worked fine. Food was good and crew helpful. The flight reached 10 mins before time."
Cons: "Food could have been better..They served biscuits and mango juice"
Cons: "Flight was late by 2 hours which was informed at the last moment. Flights from Jodhpur to Delhi of all other airlines operated on schedule."
Cons: "We left 3 hours late. I missed my second flight. The flight attendants on the plane were lovely and helpful but the the Air India crew in the airport was not helpful at all in solving the problem their company created. On top of that my luggage is missing and I keep getting the run-around from Air India. I called a number, they told me to call another number. I called 6 times before anyone picked up. They told me to send an email. It's been a week and I still haven't even talked to anyone about my luggage."
Pros: "- Crew lack courtesy - Aircraft Seat cushion is not there - Seats mechanical system not in good condition - USB for mobile charger of maximum seats not working - touch screen of TV screen not working - few buttons of hand held remote missing - no soap in washroom - Loss of checked in luggage at destination airport, response of team not very cooperative."
Pros: "I have to admit they are predictable -- after quite a few flights with them, I always experience:"
Cons: "- their inability to run a flight on time, and - their lack of procedures accepted everywhere else in the world as to checking passengers and luggage through for connecting flights"
Pros: "One of the crew members was courteous"
Cons: "The entertainment system was not working at my seat. Passenger in front of me also had issues with the entertainment system. Specifically the audio port had issues. Crew member suggested I shift to another seat where he said it was working. At that seat the video was not working. On being informed of the same he asked me to shift again. I didn't trust the crew and gave up. Being a long distance flight, working in flight entertainment is a necessary element. The second seat had issue while tilting back. It tilted back almost flat( broken )."
Cons: "Flew the AIR INDIA direct flight from SFO to Delhi with return. None of on-board services were working as expected with extended delay in services. The in-flight entertainment system did not work at all. Neither the touch mode, nor the remote controller mode. In fact, buttons had come out from the remote controller, even the button to call flight attendsnt had come out. The headset was broken. I thought atleast food will be better than other flights, but it was sub-standards. You better make plans outside of food, drinks and in-flight entertainment if you still like to take advantage of the flight being non-stop. Like have your own book, ipad, headset, these were my saviour."
Pros: "Food , Crew"
Cons: "Very less entertainment on board, little delays in travel time"