Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
Pros: "Every thing"
Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
Pros: "Easy booking on Kayak! Good service overall."
Cons: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Cons: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Pros: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Pros: "I liked the food and the staff were very friendly"
Pros: "The food was excellent."
Cons: "The middle seat was cramped."
Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Cons: "Very small space"
Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Cons: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."
Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"
Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."
Pros: "I liked everything"
Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"
Cons: "Absulotely nothing."
Cons: "Rude stewardess"
Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pros: "The planes were clean and staff really helpful. The actual flights were great."
Cons: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."
Cons: "Bathroom very dirty with odors!"
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Pros: "Food was good. Service was excellent."
Pros: "Excellent flight experience"
Cons: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."
Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."
Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pros: "Care and attention the flight attendance showed."
Pros: "The crew and food were excellent! Movie choices were plentiful!"
Cons: "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."
Pros: "Comfortable. Excellent service"
Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"
Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."
Pros: "Top of the line service!!"
Cons: "Seating was terrible. My seat was broken."
Pros: "Once on board, the service is very good!"
Cons: "Very long lines and long waiting time to check in."
Pros: "Everything was very good"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Pros: "Good in general."
Cons: "No wifi, no leg room"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Excellent service, God flight"
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Not much"
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Pros: "that there was a water and a blanket on each seat!"
Cons: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Pros: "Good boarding process and crew today."
Cons: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Cons: "The flight was cancelled without explanation"
Pros: "Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair."
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Cons: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Cons: "My luggage was lost and still not found"
Pros: "Food was okay. Very smooth landing"
Cons: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Pros: "Great flight on SAS"
Cons: "Very good food and outstanding choice of movies as entertainment."
Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "We could not order vegetarian, so arrived hungry."
Pros: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Cons: "Limited free drink options on a transatlantic flight."
Cons: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Cons: "Pay for a coke?"
Pros: "Friendly service. No problem with moving to open seats to stretch out."
Cons: "Even though it was an older plane, it was still comfortable."
Pros: "Decent movie selection and very smooth landing"
Cons: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Pros: "The crew is great. Did everything within their abilities to be comfortable"
Cons: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Pros: "The comfort and technology on the aircraft."
Pros: "Not full. Kind crew."
Cons: "No complaints."
Pros: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Cons: "Crew not very friendly."
Cons: "Should at least serve some water"
Pros: "Seats are more comfortable than those of many other airlines."
Cons: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Pros: "Seating was great, bumped to business class w/ extra chg."
Cons: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Pros: "Power plugs at all seats"
Cons: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Pros: "Relatively new aircraft. Estonian pilots."
Cons: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Pros: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Pros: "I had a window seat with a view of New York City as we flew North."
Cons: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Pros: "service was good"
Cons: "The plane was full. Sets in economy were very small."
Pros: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Pros: "Timely or even earlier arrival. Generally, very good experience"
Cons: "Delay after delay. Screaming kid"
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Pros: "Modern plane, great entertainment system"
Cons: "Paying for booze, vegetarian breakfast is awful."
Cons: "Small and tight seats."
Pros: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Cons: "Seat was not very comfortable."
Cons: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"
Pros: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Cons: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Cons: "Too much meat in meals."
Cons: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Pros: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Pros: "All of it."
Cons: "None of it."
Pros: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Cons: "Old airplanes, you have to pay for alcohol...."
Cons: "I was bumped off. So I liked nothing about that SAS flight."
Cons: "Lost luggage delivered today"
Pros: "The plane was nice and clean, the crew was kind."
Cons: "There were no food options, only preset meals. Not fantastic for a vegetarian. Also, for two and a half hours we were delayed (while sitting on the plane after pushing back and then returning to the gate) due to something wrong with the plane. Along with being unnerving, it caused nearly everyone on the flight to miss their comnecting flight."
Pros: "A350, very comfortable and quiet. Good crew and pleasant flight"
Cons: "cabin temperature was a bit too high through the night."
Pros: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Cons: "I hate paying for water but I seem to do this all over town."
Cons: "It was late"
Pros: "Crew great."
Cons: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Pros: "Flight as such was good and smooth"
Cons: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Pros: "blueberry juice, service and friendliness"
Cons: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Cons: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"
Pros: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Cons: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."
Cons: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Pros: "Friendly crew. On time. Clean. Comfortable."
Cons: "All was fine."
Pros: "The meal that they served was great."
Cons: "The leg room for someone that is 6ft 4in is not the best."
Pros: "Crew were great / free wine !"
Cons: "Crowded and chaotic boarding"
Pros: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
Cons: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."
Pros: "They lost my bag."
Cons: "They lost my bag."
Pros: "See above."
Cons: "See above"
Cons: "Crew wasn't attentive. Seats were small."
Pros: "Great service and hospitality. Smooth flight. Good 1st experience with Finnair :-)"
Pros: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Cons: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Pros: "HiFly is awful. Terrible food. Really not much service. It gets you from point A to B ..... but not always. Our return flight was cancelled with no reason given. Instead of a 2pm direct we were put on an 8am with a layover. The only saving grace is that our transatlantic was on Delta, which was amazing."
Cons: "Awful food No service Outsourced both flights to a low budget third party carrier Canceled return flight with no reason or apologies OR compensation (as of this moment) provided"
Pros: "Vistas along Mediterranean departing Nice"
Cons: "Interesting conversation with fellow passenger"
Cons: "Wasn't given vegetarian option for food and don't eat meat."
Cons: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Pros: "Good movie selection"
Cons: "Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far."
Cons: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Pros: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Cons: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Pros: "Spacious, on time and smooth"
Cons: "There were no vegetarian options and I was unsure where to select a meal preference. This means that I did not eat anything for the duration of the flight....."
Pros: "Made up some of lost time from delayed departure"
Cons: "Seats cramped"
Pros: "It seems a bit unfair to rate Finnair, when the flight was serviced by Iberia...that being said - everyone seemed to be put out by any request or basic question. The movies were really good and (UNLIKE the flight from Chicago to Madrid, where i was told they didn't do that) the stewardess on the flight home didn't mind giving me a second glass of wine."
Cons: "the people at the boarding desk in O'Hare were rude & indifferent. The flight attendants on way to Spain were non-existant The food was comically awful!!! The man at the check-in desk in Madrid could not have been ruder or less helpful (Hopefully for his wife's sake!) The food on the way home again was unfortunate.....that can NOT possibly be the best food any company can find in Spain. Hell - wed have been better off with a cheese & ham plate with some bread!!"
Pros: "could change to extra legroom on the day without extra charge"
Cons: "no individual entertainment console, and only certain seats had power outlets."
Pros: "The flight attendant ruined my trip and experience3 with this airline."
Cons: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "Friendly staff"
Cons: "Very cramped"
Pros: "Great plane Flight attendant Caroline fantastic"
Pros: "The fact that this is the only daytime flight from Boston to Europe."
Cons: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Pros: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Pros: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Cons: "Terribly uncomfortable seats, very dated entertainment options, bland food."
Pros: "Food and service"
Cons: "Seats were very small"
Pros: "Entertainment choices were good."
Cons: "The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative."
Pros: "The lie flat bed was nice. Lots of good, new movies"
Cons: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Pros: "Great crew. Lots of refreshments."
Cons: "Sat on runway for almost three hours. Delayed connection."
Pros: "Courtesy of attendants, smooth flight, good service"
Cons: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Pros: "Good American Arline's crew"
Cons: "Operated by American Airlines. This was a different filght than was in our tickets because we were late for our connection flight. There were no help from Finnair to find a "replacement" flight."
Pros: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Cons: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Pros: "British Airways operated this flight and it was a great experience. The seats were cramped, but almost to be expected for an economy service overseas."
Pros: "The food and Cava were excellent. So were the friendly staff."
Cons: "Seats slightly too small, but thankfully not as bad as American Airlines on the way over: that was horrible!"
Pros: "Accuracy Staff Serving"
Cons: "My name was wrongly written on the passanger list."
Pros: "Got a very nice vegetarian meal"
Cons: "Entertainment system didn't work"
Cons: "Flight was more than one hour late"
Pros: "same as above"
Cons: "same as above"
Pros: "Very reasonable cost, on time, clean plane and courteous service"
Cons: "The least pleasant part of the trip from Seattle to Copenhagen via Reykjavik is the boarding process in Reykjavik: standing packed in line waiting a long time for a bus that then goes only a very short distance to the plane."
Cons: "Desk agent asked if we were willing to sit in exit row. We agreed. Seat assignment turned out to be next row forward so we were unable to recline for a 5 hour red-eye."
Pros: "Great flight all around! Can't wait to explore!"
Pros: "Crew, entertainment & cleanliness of plane."
Cons: "Lack of food."
Cons: "My flight was cancelled and I never got to go. I'm very upset about this."
Pros: "The plane got us on time"
Cons: "A little delays at boarding, not sure why."
Cons: "5 hours of flight in narrow sits and only a small drink cup offered. No complementary food."
Pros: "No one was in my row. Was able to lie down and sleep during the flight. Crew was very pleasant."
Cons: "No food."
Pros: "Crew was pleasant"
Cons: "Worst seat on the plane - very back row - seat wouldn't recline - toilet kept flushing all through the flight. No free headphones. No meal."
Pros: "Good entertainment options and device charging."
Cons: "No meal. One drink."
Pros: "I got to my destination safely"
Cons: "I paid a ridiculous amount for it"
Pros: "Staff on plane."
Cons: "Hardest and narrowest seats I've ever experienced. No complementary food served on transatlantic flight and the food offered for sale was unappealing and expensive. There was a problem with staff meeting the arriving plane to open the door and allow passengers to disembark. The wait was 15 minutes for someone to show up on each leg of the trip."
Pros: "The crew were very friendly and helpful. Also our flight from DC arrived late, the connecting flight waited."
Cons: "My suitcase did not arrive (which was to be expected as we arrived late), but it did not arrive 24 hours later either. No food was served, not even a small snack. Boarding was slow and it was hard to hear the announcements. (Maybe this is an airport issue)."
Pros: "I only liked the water and the food choices."
Cons: "The plane was dirty, I could see spilled and stuck food where I was sitting. From the seat belt to the tray table and under the plane window. Maybe a child had many accidents there but they failed to clean it up. Somehow they also managed to leave my luggage in Iceland making the rest of my trip a nightmare."
Pros: "Overall the service was good and the crew."
Cons: "Seats are so uncomfortable! And the flight was delayed due to technical issues."
Pros: "Boarding was organized and efficient. Made sense to do it from the rear of the plane forward, by rows. Flight attnendants courteous and very helpful. Pillow/blanket/multiple non-alcoholic beverage services. Limited but adequate movie/tv selection. I watched all the Icelandair Iceland travel specials instead--highly recommend. We were delayed 20 mins leaving as the incoming flight was late but we made up the time in the air. Minimal/unobtrusive cockpit announcements. Very nice red eye flight."
Pros: "In flight entertainment was great, great selections!"
Cons: "No free snacks distributed on the flight"
Cons: "3 hour delay causing me to miss the car rental in CPH. Very uncomfortable seat. Extremely poor communication about the delay. At 4:10 pm the gate still announced departure by 4 pm despite boarding hadn't started yet"
Pros: "I was the first one off the plane"
Cons: "The emergency door was in front of my seat. I couldn't sit without my knees hitting it or at an angle which is uncomfortable. I asked the flight attendants if I could I've and they said "no it's a different class". I paid for a seat on your airline and all I wanted was that seat but was given something Waltham was not what I paid for. Also, I had to hold my water bottle and book bc there was no seat back pocket. It was a miserable flight. Especially since the gentleman on the other side of the plane in front of the emerge door was able to move to one of the seats that, "was a different class". I guess just a different class for me??"
Pros: "Arrived safe."
Cons: "Technical problems kept us at gate for 3 hours."
Cons: "I was surprised that we did not get a meal service, not even a little snack for a long hall, from D.C. to Iceland. The only service we had was the water. I probably won't fly with this airline again....Sorry."
Pros: "Nothing out of the normal good mannered stewards and stewardesses. We didn't experience this but when we got to our final destination, all our luggage was there at the claim area. Which means Iceland Air didn't leave it in Iceland which was wonderful!!"
Cons: "The amount of layovers."
Pros: "On time, clean, price of ticket."
Cons: "Seat cushion was not comfortable."
Cons: "No leg space , no free food at all on a international flight, lost our stroller! Very disorganized , rude personnel ! Never ever again!"
Pros: "Friendly crew. Clean plane"
Cons: "You have to pay for most everything"
Pros: "I liked being greeted at the door with a bottle of Iceland water. The flight attendants were very professional and helpful."
Cons: "No meal on the flight."
Cons: "The entertainment package didn't have as many viewing options as other airlines."
Pros: "Flight was cheapest option for a family of 6. We had mechanical issues prior to leaving DC and missed our connecting flight. Icelandair did a great job in putting us in a hotel and providing free transportation to and from the airport. Reykjavik is a beautiful city and we made the best of the layover. We plan to come back to Iceland for a longer visit to explore more."
Cons: "Next time I would plan for a stop over-- it seemed to run so smoothly that it must of happened often. We lost a day in Paris due to the delay which we were disappointed in and they did nothing for our lost hotel day that was paid for."
Pros: "i was grateful for the attention and service provided for the children. The plane was very clean and the spacing for chairs was more comfortable compared to other airlines I have flown on before. I found the unique Icelandic programing very interesting and helpful."
Cons: "It would have been nice to know ahead of time that all food for adults would be at a price. If that information was shared at time of booking I did not notice. Some movie selections were rather out dated."
Cons: "It was delayed causing me to miss my connection"
Pros: "See above"
Cons: "See above"
Pros: "They set us up with free hotel in Reykavik, but that's about it."
Cons: "Where to start? They were delayed 3 hours leaving DC because of technical issues and kept promising us they would hold our connecting flight to Zurich. That of course didn't happen, so we proceeded to have to wait in a line at their service desk for 2.5 hours just so they could rebook us for the next day. We lost a day of our vacation due to Iceland Air incompetence"
Pros: "The overnight flight from the states to Iceland was really nice and the airline provided pillows/blankets. The stopover in Iceland was easy to navigate in the smaller airport."
Cons: "See above. Missed flights. Because it was third party we couldn't change our flights."
Pros: "Service was excellent."
Cons: "Have no complaints at all"
Pros: "Exit row seating was comfortable with plenty of legroom."
Cons: "Delayed flight with no communication from boarding gate. Knew about delay from Kayak hours before we heard about it at the airport."
Pros: "That there were complimentary blankets and pillows."
Cons: "There wasn't a good variety of food/meals. There were mostly just overpriced snacks."
Pros: "Very nice plane with free movies and comfortable seats."
Pros: "good legroom, free entertainment, flight on time, two free bags"
Cons: "No food"
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "Delays lost luggage"
Cons: "Boarding/departure was 30 min late. Sat in the back of the plane - the stench coming from the bathroom was nearly vomit-inducing."
Pros: "The crew was wonderful and the boarding process was smooth"
Cons: "The seats were stiff and uncomfortable."
Pros: "Crew was friendly, flight was good"
Cons: "The seats on our plane were the worst seats of my experience EVER. When you have to be seated for 5+ hours, some level of comfort is required. I could barely stand by the time we got to Iceland. NEVER again. I'm not usually picky but this was ridiculous"
Pros: "Excellent service and friendly people Check in was very easy When flight was delayed they held. The plane for us"
Pros: "Nice flight crew, seats more comfortable than I expected, in-flight entertainment system included music, movies, promotional videos...but make sure you bring your own headphones! They have some for purchase, though."
Cons: "Other than the 2 free checked bags, pretty much everything else costs extra. I didn't try any food or drinks, so I can't comment on them."
Airlines flying from District of Columbia to Denmark have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights