Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Samarkand
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Scores according to KAYAK customer reviews
"the food on board."
Pros: "Flying Business with them couldn’t have been better. The 10 hours flight didn’t feel that long thanks to the first class service"
Cons: "Th flight from Istanbul to Saint Petersburg though was in an old Airbus 319-100 that should be retired or upgraded soon. Unfortunately I lost my Vaccination Card boarding this last flight. Is there any way I could get it back?"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "Customer service"
Pros: "Food & entertainment system"
Cons: "Tight seats"
Pros: "Pilots were good, they provided a smooth ride."
Cons: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
Pros: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Cons: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."
Cons: "Crew could have been more friendly."
Cons: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
Pros: "The flight crew was excellent IAD to IST."
Cons: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"
Cons: "The seats are so small and place was very squeeze"
Pros: "The food was great, customer service also good and price is Afordable"
Pros: "Onboard the flight service was fine."
Cons: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Pros: "Nothing. I guess the fact that I made it to Israel?"
Cons: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pros: "The crew were all very polite and friendly."
Cons: "Nothing to complain about!"
Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "Crew were polite and helpful"
Cons: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Cons: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Pros: "Treated very poorly no hotel stay in the airport for 24 hour"
Pros: "The food and entertainment were okay."
Cons: "The staff was rude. The entertainment consoles didn’t work well."
Pros: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Pros: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Cons: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."
Pros: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Cons: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."
Pros: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Cons: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
Pros: "Care packages, the hot washcloth, the little details on the toilet and the choices"
Cons: "It seemed the flight attendants were annoyed by the passengers. Heard there was one food Cart missing so that may have caused the briskness in attitude. Seats weren't as comfortable as I was hoping"
Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Pros: "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
Cons: "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."
Pros: "In flight entertainment is great! Good selection of movies, nice screens."
Cons: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Cons: "Very small space"
Pros: "Offered us a free meal for the poor service."
Cons: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Pros: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Cons: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Pros: "Honestly, not very much. The Entertainment system kind of worked, although the touch screen barely worked, and the movie selection was mediocre."
Cons: "Very old plane, with barely any leg room, poorly functioning seats that didn't recline--and when others recline, I couldn't even open my tray table. The crew was incredibly rude and generally unhappy to help--a consistent show of attitude, as if WE were a pain to service, when just asking for water/tea because they kept skipping us! The food also was really bad, nothing like it used to be. By far the worst Turkish Airlines experience I've had, and I may reconsider booking in the future."
Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."
Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."
Pros: "I liked everything"
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Cons: "Absulotely nothing."
Cons: "Rude stewardess"
Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pros: "The crew and food were excellent! Movie choices were plentiful!"
Cons: "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."
Cons: "It left at a bad hour of the day"
Pros: "Flight was smooth for the most part, they didn't keep the fasten seatbelt sign on for the whole flight like last time I flew from DC to Moscow. (they did keep it on for too long again though)"
Cons: "Crew was fine, one lady really tried to help us get proper food for our baby. They only offered drinks once before each meal, would be nice to have a couple glasses of wine or cups of juice etc, for a 9+ hr flight. And they were quite slow with collecting services after the fact. Hard with a baby."
Pros: "Very friendly staff, good meals, and movie selections."
Cons: "There were no air vents available to control air flow. It was a bit warm at times."
Pros: "Crew was very helpful and friendly."
Cons: "Seats were an avarage, leg space too small. Food - I've ordered kosher food - was not so tasty, as it takes place at European destinations. In fact, not tasty.AND FINALLY, WHY IT IS ALWAYS SO HOT AT AIRFLOT FLIGHTS??? CONTINIOUS SWETTING."
Pros: "all was good"
Pros: "That we arrived timely"
Cons: "My baby stroller got lost. I'm still not sure if it will be found."
Cons: "Delay for 3 hours 30 minutes is ridiculous !! Specially to sit on the unmoving plane all these time."
Pros: "Service and food, wonderful pilots"
Cons: "Went to SVO at 6 AM on June 11th for flight at 8:10 AM to Brussels. Waited in line to check-in untl 7:23 AM Because of long lines at check-in (Russia Day, apparently) and inadequate staffing for the large numbers, I succeeded in getting through passport control and security ten minutes before flight time, only to be told "no Flight" I had to buy another ticket for the next day at a second fare, all because of Aeroflot' s inadequate staffing. Aeroflot service desk only told me to " go back into the city" where I found an Aeroflot office. After meeting three staff members in succession there, they made no effort to make good on their error. I will avoid AEROFLOT on all future travel. Brussels and Amsterdam airports were so much better set up to handle the crowds"
Pros: "The flight crew was very friendly"
Cons: "Checkin personnel was not friendly"
Cons: "Very rude staff checking in the bags. My bag got lost, so here I am in Romania, on vacation without any clothes and toiletries."
Pros: "Good experience on the board, fast and effective service"
Cons: "Huge airport slowdown with check-in and baggage drop off, likely due to computer problems."
Pros: "Crew is helpful, food ok, USB charger exist, but very weak"
Cons: "I had my suit in a garment bag - usually there is room in plane to keep it hanging. This service rejected, because "it's for business class". Srsly? USB charger can be too weak to charge - that's was the case for ipad of my neighbour"
Pros: "it was on time"
Cons: "food could be better"
Pros: "Good seats,fast takeoff/land, good movies"
Cons: "Got out of date butter"
Pros: "New sparkling clean plane, Great service, Great food! What’s not to like?"
Cons: "All was great!"
Cons: "No movies to watch. or even music to listen to."
Pros: "Great pilots. The flight is smooth which makes me feel safe (because I’m always nervous when I fly). They are also punctual. This is my third time flying with them and the attention to the passengers is getting much better. The flight attendants are nice and helpful."
Cons: "What I didn’t like was that they run out of breakfast omelette. The chairs in front of me got eggs and the rest of us on the back got two small plain pancakes with a super sweet can fruits which were not that good. I really was waiting for that omelette. I got so hungry and angry to smell those eggs and sausages and being punished with those ugly pancakes."
Cons: "Old/poor entertainment system. The crew was rude pre-departure, and were not very clear/didn’t speak English very well. The food was ok, but very bad on the Moscow- Hanoi portion"
Pros: "Very profesional crew!"
Cons: "No entertainment at all, the distance between the seats is very small, the seats themselves are very narrow even for a medium sized person, no food selection remained even in the second row of the economy class, no wine for dinner. The whole experience is rather of a lowcoster."
Cons: "Kayak apparently is out of touch with the companies it ‘provides’ traveling thru. Your flight might be cancelled, but kayak will tell you that everything is fine. Not using the app anymore. Expidia is way more reliable."
Pros: "Entertainment and the flight crew."
Cons: "The fact my hockey sticks didnt even make it on the first plane to moscow and I need them for a game this afternoon. I also had to have a friend that works from Delta take the sticks from you guys because of the forwarding process."
Cons: "Boarding was halfhazardly handled."
Pros: "Boarding was smooth and the crew did a wonderful job."
Cons: "The TV screen froze often and was hard to navigate because it responded so slowly."
Pros: "Excellent flight. Prompt service. Very organized."
Cons: "No organization to board. Long lines, people pushing and cutting."
Pros: "Liked very little of this flight."
Cons: "Tight legroom. I'm. It that tall (5'10") but seems like they squish you in. Food was frozen still, left late from wash D.C. Crew was somber. My connection was delayed an extra four hours on top of my 2 hour layover! Moscow airport has NO AC and was crazy hot in aug! No place to sit. I wouldn't fly Aeroflot again if you paid me."
Pros: "Fast and attentive service"
Pros: "Entertainment, excellent. Many, many options. Crew was very good, attentive."
Cons: "The seats were very uncomfortable. Too close together, very cramped leg room for the people in my party - 5 ft. 6, and 5 fr. 10. They seem to have added a special pillow thing for your head, with folding things on the side, for sleeping, but the additional pillow made your head go forward, very very difficult to sleep. Could not use a travel pillow as that made your head go forward even more."
Pros: "The only direct flight between Moscow and Washington"
Cons: "The flight was late, the menus had no relation to actually available food, some of the passengers were obnoxious drunks and crew didn't want to restrain them even after repeated complaints of harassment. Not the first time either, so this is a recurrent problem. On the other hand, if luck is with you, you may get few unusually nice flying companions or enjoy some offbeat movies."
Cons: "It was beyond boiling and stuffy... for 9 hrs! We asked the crew many times but they didn't know English so kept saying they will take care of it and they never did. Extremely unpleasant. And unimpressive."
Pros: "Nice crew and good service"
Cons: "Great pilots and crew always ready to take care of our needs."
Pros: "The flight was easy."
Cons: "Food was terrible."
Cons: "Boarding was again delayed. The luggage didn't arrive, it was eventually delivered after 48h."
Pros: "I liked nothing about this flight."
Cons: "Flight was canceled. 24 hrs just to rebook. Aerflot customer service did not help at all because in their system flight was departed. It wasnt because the rear door was ripped off. Alternative flight arranged 30hrs plus later as a red eye. First and last time with aeroflot."
Pros: "The flight was fine. The crew on the plane was fine, but wasn't nice, did their jobs. The entertainment plan was good. The food was okay. The boarding/baggage drop procedure is well organized and they have reasonable pricing on excess luggage."
Cons: "Customer service. My baggage was damaged and I reported it first thing when I came off the flight. But Aeroflot's Baggage Damage department was unreachable by phone the entire day after my flight, when I was still in Moscow (it was a connection). When I contacted them, 3 weeks later (by the instruction of their Lost and Found personnel) on the way back from Tokyo, they said it was too late to process my claim. Apparantly I had to contact them (an unreachable department) up to 7 days from the flight. Now they still won't compensate me in any way. The plane crew just do their jobs but they are not even trying to be nice. On 3 of our 4 flights there was not enough room for my legs. the audio on the entertainment plan was bad and their headphones (you must use) are also horrible. I will never fly Aeroflot again."
Pros: "Movies Not as tight as other airlines"
Cons: "Need more games like trivia Food was very bad crew did not come to pick up trash"
Pros: "some of the food"
Cons: "Worst flying experience. Very over obese guy and his wife (at least 6'3" and 400 ibs) were seated next to me. I never had that ever happen to me and during the flight from LA to Moscow, the guy's body for 12 hrs was all over me and sweaty. Most disgusting. It was an invasion of my private space and taking the right to my seat because his body was on my seat. No human being should suffer through that experience I ordered special meal and it was all plain and vegitarian even though I am not vegiterian"
Cons: "I think I cannot think even one thing that I like about Aeroflot. Staff behavior was very very rude and unprofessional - didn't know how to talk to customers. In flight food special meal Asian vegetarian was the worst food I had. Air hostess were very rude and unprofessional, brought me non veg meals instead despite of special requests. Both of my flights were delayed which made me miss my connections delaying my trip by 1 day and missing my other connections which made me incur a loss of more than $200. The remuneration I was given for meals was enough for just 2 chocolates a meal."
Pros: "The service, polite flight attendants, a variety of entertainment to choose from."
Cons: "The fact that there was no vegetarian or pescaterian option by default, the choice was only between beef and chicken, but there was no option to choose fish, or plain veggies. And the seats were uncomfortable."
Pros: "The service was good and courteous, the food was, surprisingly, pretty good."
Cons: "The leg space is way too crammed. I'm not overly tall, ~6', but my legs actually were pined by the seat in front once it reclined."
Pros: "convenient flight times, very good service"
Cons: "My screen was broken, so I was unable to watch anything on the flight. The food was poor. I made it to Istanbul Istanbul fine, it just could have been more enjoyable."
Airlines flying from District of Columbia to Samarkand have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Samarkand
Masks required on board, masks provided on flights from District of Columbia to Samarkand
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Samarkand
Testing for antibodies, testing for symptoms for flights from District of Columbia to Samarkand
Waiving of change fees. Search flexible flights from District of Columbia to Samarkand