Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"
Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "Everything is excellent"
Cons: "All is well"
Pros: "The crew was v good"
Cons: "The seats and boarding staff"
Pros: "Amazing service. Incredible comfort."
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Pros: "Amazing staff"
Cons: "Uncomfortable seats and poor entertainment systems"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Attentive and efficient"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Excellent service !!!"
Pros: "Everything was GREAT!"
Cons: "The flight is too long"
Cons: "Many of the entertainment systems were broken."
Cons: "Food and seat comfort could be better"
Pros: "The airline was helpful even though the flight was delayed"
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Too tired after almost 24 hours traveling. No complaints."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Pros: "Excellent service. Excellent quality of food."
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Excellent service from the crew. Flight on time."
Pros: "I like everything about the flight"
Cons: "Flight was very long"
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."
Pros: "Complimentary upgrade to business class."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Pros: "Over all it was a good experience"
Cons: "IEvery thing was fine."
Pros: "Crews and quality of food was great"
Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Cons: "There wasn’t any entertainment on this flight though which made the time a little difficult to pass..."
Pros: "The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything"
Cons: "The crew could be more friendly , more personal"
Pros: "crew was decent"
Pros: "The crew"
Cons: "sea food"
Pros: "Crew and hospitality"
Pros: "Helpful crew, great bathrooms"
Cons: "More organized boarding & more AC in the back of the flight"
Cons: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."
Cons: "Smooth & a v.comfortable flight!"
Pros: "Boarding was quick and professional. Service was excellent and entertainment was varied with movies, shows and games with accompanying head phones."
Cons: "The foot rest in business class didn’t work, but the seat still reclined and was comfortable."
Cons: "The food was seriously too small in portion! Had to go hungry on a full service 14hr flight!"
Pros: "Shoud be treated good meal in flight."
Pros: "Got an upgrade to business class"
Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"
Pros: "The USA immigration at Abu Dhabi is an advantage"
Cons: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."
Pros: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Cons: "The attitude of the airline n everyone was poor. No help nothing from anyone."
Cons: "they asked me to check-in my carry on (which i am always able to take with me, and which i was able to take with me on the first leg of even this journey). it came as a surprise and i was in a flux, Thank God I had my passport in my pocket or it would have turned into a nightmare (I keep my stuff e.g. jacket, wallet, etc in my carry on)"
Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Pros: "Crews were great"
Cons: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
Cons: "Flight was delayed for around an hour, without any prior notice."
Pros: "Only inflight entertainment"
Cons: "No one told me or suggested me of asking for accomodation as I had stopover for over 15 hours. Staff made an excuse and blamed ticketing agent. Even Kayak.com did not suggest this. Had to spend couple of hundred dollar for accomodation . Not happy at all. First time experience with flight and booking agent is very unsatisfied. Thank you though"
Pros: "I liked the flight from abhudhabi to hyderabad"
Cons: "On board staff not responding not friendly"
Cons: "Awful crew it was. They were non co operative to us."
Pros: "Quick flight"
Cons: "Seating is tight"
Cons: "Custumer care"
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Cons: "plane was an older model a bit noisy inside"
Cons: "Food selection.in the morning, you don't want to eat dinner food. Should be breakfast."
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Cons: "The bathroom floors were not cleaned often enough and after 10 hours in flight the flight attendants stopped answering the call buttons. Not usually an issue as I like to get up and walk back to request something during long flights but we had children this time and this is harder to do when they are sleeing on you."
Pros: "Flight was spacious better than others."
Cons: "No option to choose kids food in website. Also the vegetarian food was bad. Passengers were made to stand near the door of the flight for around 30min as cleaning was going on. Should have at least left them seated at the waiting area."
Pros: "Service and food, comfy seats!"
Cons: "Being charged £94 each suitcase for excess baggage from Manchester! Our bags weighed in at 29k and 31k and was told it was a maximum weight of 23k! However when we left Brisbane our bags weighed the same and nothing mentioned to us! How can this happen? Same airline company different rules depending which country you depart? Very very angry with Etihad."
Pros: "Awesome Planes... Great service... Nice Staff. Onboard Entertainment was Amazing both for Kids and Adults."
Cons: "The jet airways flight from Abu Dhabi to Ahmedabad."
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "Crew comfort"
Pros: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Pros: "Everything specialy the crew. But food list was poor. entirtainment is excellent. Seats are cogested . Boarding was good."
Cons: "They took a lot of time for check in .. although i made the online check-in"
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Pros: "Comfortable flight and excellent in-flight service."
Cons: "Flight was delayed leaving New York and arrived Abu Dhabi late. Had to rush to catch the connecting flight."
Cons: "Bathroom floors were wet most of the time."
Cons: "On March 20, 2016, Baggage conveyor system not operational causing great inconvenience and needed more Check-in ticket agents. Food was OK except the Breakfast or last meal before arrival at Lahore Pakistan."
Pros: "Food entertainment."
Cons: "Baggage rules."
Pros: "The food was amazing and the hostesses were so nice"
Cons: "Many things"
Pros: "Chauffeur driven service"
Cons: "seat is uncomfortable for flight from UAE to Thailand"
Omar airways mishandled my baggage, it took me 2 weeks to get my baggage back. It's been delivered to someone else.
Pros: "Every think was a range and serve nicely"
Cons: "Arriving time"
Pros: "Nothing to like, seats are cramped and worn out."
Cons: "No subtitles or closed captioning on movies or TV programs"
Cons: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"
Pros: "Everything was smooth. Crew always smiling and helpful."
Pros: "Boarding on time"
Cons: "No healthy food options"
Pros: "Quick boarding."
Cons: "Rough landing in Bah."
Pros: "Crew good and friendly"
Cons: "Very old fleet from Muscat to Kuala Lumpur. The entertainment very limited compared to Emirate Airlines"
Cons: "Again entertainment system was horrible with flickering screens"
Pros: "Seats were superb. Competitive price"
Cons: "To begin with they checked our boarding pass a minimum of 7 times, it makes one feel like they are in the wrong place. Secondly the seats offer leg room as an LCC, but charging non LCC money for them. Overall poor airline, staff wasn’t kind at all."
Pros: "Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing."
Cons: "No inflight entertainment or, if there is, there are no headsets."
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "food was ok and ample."
Cons: "window seat bad for me as I stand frequently. Cramped leg room Seperated from my wife"
Cons: "Meals, Bathrooms."
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Pros: "Evrything about it i loved"
Cons: "No comment"
Pros: "As above."
Cons: "As above."
Pros: "It was only a short trip from Doha to Muscat to Dubai but it went very well. The flights were on time, the plane was comfortable and the staff were very helpful."
Cons: "My only concern was that unless I caught the 4.00 pm flight I had to wait until the 7.30 pm (4 hour layover) or 9.30 pm (2 hour layover) flights from Doha both of which do not get to Dubai until 3.30 am. I could not catch the 4.00 pm as it was a work day. The flight timings are not good."
Pros: "Roomy business class"
Cons: "All ok"
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Crew making announcements on landing were unprofessional, heard co-pilot or steward laughing in the background - while captain droned on in Arabic - this does not engender confidence in their ability to fly the plane!"
Pros: "Business lounge & airport in Muscat efficient in operation"
Cons: "Seats in business were ok but do not offer the position options that most airlines offer in Business."
Pros: "Good aircraft from Muscat to Bangkok"
Cons: "The food was really sad"
Cons: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."
Pros: "Every thing was as per as mentioned g"
Cons: "So far good experience"
Pros: "Service was sufficient."
Cons: "We were told our luggage will be on the ramp but we had to wait at the luggage carousel. Our landing was very rough and alarming."
Pros: "I do like few thinks apart from most importance thing such as blanket..! We have asked for blanket at night due to freezing cold the crew has replied sorry the ground staff has forgot to load the blankets to the air craft ."
Cons: "Well pilot was very nice experienced.smootj Takeoff and landing.thank you sir!"
Pros: "Straight to my destination"
Cons: "The worst food you could ever have in a expensive flight. Just pretzels and water. And the plane is really old & the chairs are really stiff that hearts the back"
Pros: "Not much"
Cons: "Less legroom than usual/expected. Crew was fine but wasn't too proactive and took quite a while to get things going regarding food/beverages."
Pros: "The crew was good. snack was ok."
Cons: "The cramped seats, no width or legroom and I'm not that tall. I think they're the most uncomfortable seats I've flown in. for a short flight they're ok, but I wouldn'tt book a long haul flight with them."
Pros: "Nearly all staff very professional and trying to 'be the best'. Generous with drinks."
Cons: "Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA 'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered."
Pros: "Food good, film selection enjoyable, staff very pleasant - great value for money. We went half-way around the world at 10,000m!!"
Cons: "Just the regular plane things - nothing specially"
Cons: "What airline in 2017 requires you to present your credit card if booked using CC at time of bording, then takes 20 minutes to verify this? Oman air does. In addition, they called me to tell me my flight time changed and so decided to push the flight back one day, so they rebooked me. Then at airport was told i missed my flight...completely maddening and had to throw a fit before they finally booked us on the flight we were told by phone we had yet didnt seem to register in their systems."
Cons: "Flight did not take off due to technical prOblems with the plane. Looking to get a refund but very bad response rate."
Pros: "Other than the smile of the crew i did not like anything. It was late at night and old AC . I really liked the massage in the business lounge."
Cons: "Old AC no entertainment no usb to charge phon. Seat old with manual recline and don't recline fully. Kept us business messengers waiting in the bus more than 15 minutes because of one late passenger."
Pros: "Pretty much nothing."
Cons: "This is an international flight which didnt have an in seat entertainment. They didnt announce anything and this is the only airline where they serve the food without even checking if you want or not. It was a mid night flight and i was fast asleep after take off. They woke me up and just threw the food on the table and walked off. Another first of its kind is they serve solid food first and followed by drinks so even if you are thirsty, you have to wait. All juice will be served later. and the most uncomfortable old seats. Probably they use different flights for different sectors and to India, they consider every passenger as just "cattle" class and use the worst flight they have. But no other option. There are few direct flights and this is the only choice. So have to fly with them again unfortunately."
Pros: "Friendly crew, timeliness"
Cons: "Insufficient leg space, available movie selection"
Pros: "A/C in aircraft was not adequate when aircraft on ground"
Pros: "The plane was very comfortable and the crew was friendly."
Pros: "The flight attendants and crew were amazing! The airline was top notch!"
Cons: "When I finally got thru customs I picked up my bag and it was all wet. Something that smelt like vinegar was spilt on it. Also when my friend who I was traveling with picked up her luggage the plastic was ripped off. That must be some rough handling they have because this was a hard plastic suitcase.. They need to treat the cargo a little less rough."
Pros: "seats were very comfortable and good leg room"
Cons: "food was not the best. entertainment was ok"
Cons: "Counter lady behavior"
Cons: "After boarding 3 passengers were made to disembark. This happens for different reasons. But the pilot refused to turn any ventilation. Cost savings? We were left to fan ourselves as the cabin overheated in the hot sun. No civilized airline can showe this sort of disregard for passenger comfort. After being tortured for an hour we finally got off the ground. Sorry, Oman Air, lots of room for improvement. I had a wonderful time in Oman and look forward to returning on Emirates."
Pros: "I lost the Skymiles because of that !!!!!"
Cons: "No seats available while waiting to be checked into the gate."
Cons: "Upgraded my ticket to Buisness class only to find out that I could have only 1 bag, so I was forced to pay for my second bag despite having a Buisness class ticket!"
Pros: "The boarding process was efficient. The crew were friendly and professional."
Cons: "The Entertainment system broke down 3 times during the flight."
Pros: "Liked the short flight period. That is all!"
Cons: "Crew service is terrible. Food is rubbish."
Pros: "Please contact me on +966502263227"
Pros: "Flight crew"
Cons: "Changing the seats without telling us or asking us. Basically treating passengers like flying for free"
Cons: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
Pros: "I don’t like the delay"
Pros: "Positive and helpful crew. A few new movies recently released kept me entertained."
Cons: "The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight"
Pros: "All is ok Just one of my bag broke big time"
Cons: "Careful more for all luggage"
Cons: "The flight from Manila to Jeddah was delayed 4 hours prior to departure, and then the connecting flight from Jeddah to Dubai was canceled. I was put on another flight, but my wait time for that connection was almost 6 hours."
Pros: "Flight duratiom"
Cons: "Worn off aircrafts being used on this route. IFE could have been better."
Pros: "Crew was very helpful. Nice clean plane."
Cons: "Airport in Jeddah is not good. Bathrooms are way below standard."
Pros: "Flight from Bali to KL got cancelled & till now still stuck in KL!!!"
Cons: "Read up"
Cons: "Delay, 2 times"
Pros: "On time boarding. On time departure. Smooth departure. Friendly crew. Good food service. On line landing. smooth landing."
Cons: "Checked in Luggage come out 30 minutes late."
Pros: "LOVED the WiFi on board. Awesome."
Cons: "No booze? Wish i would have known that before booking. Probably wouldn’t have chosen this airline. I love having a glass of wine on international flights. It helps me relax. The fact it was 15 hours of dryness, put a damper on the flight. Also, there was a prayer to “allah” that came on the info system, and the plane was chanting. Very uncomfortable. Probably will not fly this airline again."
Cons: "Male and departurr"
Pros: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Pros: "Very bad flight , didn’t like the plane, toilets were not cleaned , not much assisted and poor handling by the crew Sine most of the people were coughing, I felt like I was sitting in the hospital"
Cons: "I didn’t like the plane most of things were not cleaned and my headphones were broken the crew was not welcoming Pathetic service This was my first ever flight from Saudi airlines but I am very disappointed so next time will go on emirates"
Pros: "Steward was helpfull"
Pros: "The chair was comfortable and tbe food was delicious."
Cons: "The movies in the tv wouldnt play during the flight"
Pros: "Comfortable, nice staff clean"
Cons: "Chairs are close to each other"
Pros: "The chair the entertainment system is nice"
Cons: "The meal was not enough not really business class food , the crew is so lazy you have to repeat the order twice so the can understand in Arabic"
Pros: "Everything excellent"
Cons: "Only the thing which is not comfortable is there no comfortable area in Jedda Airport while we are waiting (Lon over time ) if they allow to us to entrer our terminal is better thank you"
Pros: "Ample space. Good food. Place to pray for Muslims."
Pros: "Ease of booking and pricing"
Cons: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Pros: "It has a nice aircraf and on time. The food is great."
Cons: "They don’t board passengers by zone. So passengers need to wait in until the other passengers put his luggage to walk to your seat. Second, they still use buses in Jeddah to get to arrival terminal."
Cons: "Because of your “flight change” i had to miss my flight and oay an extra $100 at cairo international airport to book me the next flight to jeddah, you guys should seriously reimburse me."
Pros: "Great food, friendly staff."
Cons: "They check your ticket way too much for my liking, it is very repetitive."
Pros: "Short transit"
Cons: "People are rude"
Pros: "Short wait transit"
Cons: "Crews are not really helpful. Some of them are. First flight from NY to Saudi was fine but the next one was not so good"
Cons: "Food, service, entertainment n service was pathetic n I will not recommend Saudi Airlines from Riyadh to Pakistan"
Pros: "Over all. ...nice and good"
Pros: "The trip is pretty good but the movies need to be increased and the food needs variety."
Cons: "Food and Jedah Airport"
Cons: "Bad smell. Broken elements"
Cons: "Seat is very small, food came very very late and was collected again very very late. No entertainment whatsoever Cabin crew was not friendly Aircraft was not that good from inside cabin"
Cons: "Need more variety of types of music"
Cons: "Flight was delayed for more than one hour. Flight attendant service was bad and he didn't show any hospitality"
Cons: "Delayed flight Bad captain Turbulences"
Cons: "Also, they do not have any compensation or do nothing to deal with my trouble"
Pros: "Entertainment is way behind emirates air. Mostly either broken and in need for maintainance and fixing. Food just ok, crew good. Compared to emirates is no comparison. Emirates is far superior."
Pros: "The air plane going to Riyadh was very nice."
Cons: "When I was going back to jeddah, the air plane was awful."
Cons: "No headphones available"
Pros: "Every services are excellent."
Cons: "Advance airport recommendations"
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Cons: "Wine ran out at the first meal - they only had 5 red and 5 white for the whole plane for a 13 hour flight. No hard alcohol at all so I couldn’t have my G&T to help with sleep. The food was definitely not anything special - the chicken and potatoes was potatoes with sauce and one nibble of chicken."
Pros: "Very clean, new plane, excellent boarding and flight. Great entertainment options."
Pros: "Polite cabin crew."
Cons: "Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options."
Pros: "I really liked the layout of the seats in Economy. Very comfortable. Didn’t seem like a huge crowded section, and very good service and movie selection. Also bathrooms were very clean. Food service also very good!"
Pros: "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
Cons: "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
Pros: "The flight itself was excellent !"
Cons: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
Cons: "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up aisle seat that had issues maintaining a locked upright position plane left 35 min late"
Pros: "We were a day late in arriving due to lack of assistance by China Southern to get us on our originally scheduled flight"
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Cons: "Only served fish no other choice. Didn’t have red or white wine -only beer. They crew made me move seats so the woman next to me could have the whole row for sleeping."
Pros: "The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded."
Cons: "Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next."
Cons: "Tea coffee not good..food not good...average service"
Pros: "Nice plane"
Pros: "The food & The Staff."
Cons: "That my flight was delayed for 5 hours and my luggage went missing."
Pros: "Nothing much"
Cons: "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
Pros: "Nice crew"
Cons: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
Pros: "Everyone is very helpful in terms of where you go. They are just so happy to help you."
Cons: "The leg room really need to be increased. Its a 12 hour flight and i am 6feet person and i cant stress my legs. That sucks. But everything else are good."
Pros: "The plane was awesome. It was very spacious and very smooth ride."
Cons: "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
Cons: "You left me stranded in Bali and wouldn’t rebook me. You wouldn’t give me a full refund. You made me purchase an entirely new flight with a different airline. I spent FIVE hours on hold waiting to speak with a representative. I will advise anyone I know to never fly China Airlines"
Pros: "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
Cons: "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
Pros: "Crew super helpful"
Cons: "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."
Pros: "Was able to sleep across the whole row at the very back of the plane"
Pros: "Plane is nice. Food is relatively good. Service isn't bad."
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Pros: "Crew is amazing served tirelessly and never lost their smile"
Cons: "No announcement of flight in business lounge nearly missed our flight"
Pros: "Crew efficient, Food satisfactory, Boarding is fine. You just have to have no high expectations"
Pros: "The vegetarian meal was tasty this time compared to last time and better than the other airlines I took in the past. The crew was friendly and not abrupt with passengers."
Cons: "It took a long while to get out of the plane in Guangzhou that I thought I'd miss the flight to LA. The plane's aircon was not working while we were boarding and waiting for passengers in Manila where the weather was hot. Fortunately the aircon worked during the flight fr Mla to Guangzhou"
Cons: "The China Southern Airline in GuangZhou could not validate my online tickets during check-in. I was required to pay more than $200 additional fees for last minute add-on for two tickets and spent over an hour doing this. It was not a pleasant experience at all."
Pros: "The China Southern business class lounge is excellent. It has plenty of seats with good space. It serves excellent breakfast. Services of the business class servant are outstanding."
Cons: "The new Terminal 3 in Chongqing airport has a lot of space. But walking from the airplane deplane location to the luggage site is more than 700 meters. It is too far to walk in particular for people who can not walk well."
Pros: "Nice flight in business class. Good food, good entertainment. No complaints there."
Cons: "The long layover in Wuhan was a drag. China Southern couldn't check me through from Bangkok to San Francisco so I had to claim luggage and wait 7 hours at Wuhan Airport without access to a lounge or anything else for that matter."
Pros: "Very nice flight attendants!"
Cons: "There was smoking on the airplane and it was coming from the cockpit. The pilots are smoking?! What a shame."
Cons: "More variety is needed."
Cons: "the flight left 45 minutes late, food was bad"
Cons: "whole trip was disaster"
Pros: "I liked the courteous and professional staff. The flight wasn't booked to capacity, which was nice. I am pleased that the attendants are multilingual."
Cons: "The flights are always delayed which causes me to have to re-purchase my connecting flights from Manila to Cebu. This is rather consistent. I appreciate the safety measures and I realize that there is nothing that can be done about weather but I am considering booking through Xiamen Airlines from now on because of the consistent nature of these occurrences."
Cons: "It should be zero stars. We never made this flight because of excessive delays. We also had to wait more than 2 days for the next available flight. The airline tried to put us in a very dirty and dumpy hotel 35 minutes away from the airport. We paid out of our own pocket for a hotel at the airport. Worst 15 hours of airline experience I've ever had."
Cons: "Never on time"
Pros: "Airlines is usually always on time. Flight staff very friendly and eager to assist passengers. I usually order my flight ticket months in advance so I always get a very great price. The meals are very good. I've used Eva Air, China Airlines, Cathay Pacific, China Eastern but I now regularly use only China Southern because I know what I will be getting with them. Oh and I fly economy. Robert..."
Cons: "No complaints. This last flight to Asia operated so smoothly."
Pros: "free hotel service for long layover. over all - customer service was good."
Cons: "really hard to get someone on the phone. i had to call customer service in china."
Cons: "Seats were horrible. Alll the cushion seems to have disappeared with age. Also no organization for boarding. Basically a free for all. Lots of pushy passengers. I am questioning whether or not the low fare was worth it."
Cons: "Flight was change to China Airlines"
Pros: "Economy seats were roomy with sufficient movies, music and games to satisfy even long flights. Requested kosher meals, which were provide for all but one meal. The exception was satisfied by a tasty vegetarian meal. CSA has the widest selection of vegetarian / vegan choices of any airline that I have seen. All areas were clean, neat and cared for. Flight attendants were attentive and effective. An Engkish language newspaper was available."
Cons: "n / a"
Pros: "On time"
Cons: "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
Pros: "I love the in flight move and the Stewart's was just wonderful I love everything about the flight"
Pros: "Was prepared for the worst and was actually a good airline."
Cons: "The flight attendents were very rude I was going to write personally Made me feel bad asking for a drink of water - and then the lady grabbed my cup when I went to throw it away"