Boarding area chaotic and priority boarding poorly monitored. No pre-departure beverages in first class. Pilot deviated storms nicely.
Delayed 4 hours due to crew. Then it began to rain and lightening. Crew arrived but then flight cancelled due to weather. American Airlines are thieves. No hotel voucher provided.
Cons: "Book seats together for parties traveling together."
Pros: "Crew was. Great"
Cons: "Some thing better to chew on"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "Nice crew, short flight, comfortable."
Pros: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."
Pros: "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
Cons: "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Pros: "Plane landed in one piece, which I very much like."
Cons: "The plane was insufferably hot during the whole flight with AC that felt like a radiator was blowing gently on my head. F-"
Cons: "The online information was inaccurate on where the pet relief areas were located and I nearly missed my flight as a result. Need to install more ESA /Supprt animal relief areas to make It more friendly to travelers. Very stressful experience overall"
Pros: "Good plane with excellent crew."
Cons: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Cons: "American Airlines couldn’t make plane seats anymore cramped. Cabin was very cold with no way to control climate. If you don’t buy first class or premium be ready for very uncomfortable flight."
Pros: "We were rerouted through Philadelphia."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "Perfect flight and 40 minutes early!"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Pros: "Friendly staff, good entertainment option, good food."
Cons: "I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger."
Pros: "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
Cons: "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
Pros: "Clean and on time flight!"
Cons: "The Food"
Pros: "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
Cons: "The space under the seats on the floor has gotten very small."
Pros: "It was quick and easy."
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Pros: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."
Pros: "The flight was comfortable with good food and movie options."
Cons: "Being in the last row, the deaf didn't recline much and I had difficulty sleeping. Also, I was not informed on the ticket that this particular international flight only allowed one free checked bag, not two, ad got stuck with a $100 extra baggage fee."
Cons: "Will probably never choose to fly with American Airlines again."
Pros: "Liked that one of the flights ha a usb connection to charge my phone"
Cons: "It was slightly more cramped in the seating and it was very warm for the duration of the flight"
Pros: "Food was okay for airplane food"
Cons: "I was overlooked multiple times during beverage distribution and kept getting bumped in the head even though I did not rest my head outside the headrests. Makes it difficult to get some sleep on long flights."
Cons: "Terribly uncomfortable seats"
Pros: "Good crew, everything efficient with no problems for getting from point A to point B."
Cons: "I really am starting to hate the CRJ-700. I dislike being packed into one with 50 of my closest friends I never knew."
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Pros: "Flight took off and landed on time."
Cons: "Nothing really. A very typical flight."
Pros: "Flight operated safely and on time."
Cons: "As an Executive Platinum member, there was no recognition by the first class cabin attendants. There were no pre-departure beverages provided to anyone in the first class cabin after boarding, and no pre-arrival beverages were provided. Mediocre at best for a 4+ hour flight."
Pros: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Cons: "that was much too long a flight to be to be put through such an inferior"
Cons: "I don't understand why the carryon limitation can't be better enforced. I watched several people put multiple bags in the overhead compartments and nothing under their seats, yet those in boarding groups 3 & 4 often are required to check their baggage."
Pros: "Left Venice on time and arrived in Philadelphia on time. Selection of free movies was good."
Cons: "Food is so awful I wouldn't' feed it to a pig. Did not offer anything other than coffee, tea or water to drink during the 8+ hour flight after the first offering of complementary wine or soda. Seats are cramped as always on US airlines. I would not like to be an overweight person jammed into these seats for so many hours."
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Cons: "Cancelled, had to stay in Dallas until next day"
Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Pros: "Nothing at all."
Cons: "Flight was canceled... apparently they won't be able to get me home until 24 hours later than I was scheduled to get there. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around."
You cancelled our flight without even notifying us up till today. Luckily for us we found out about it about 10 hours before our flight. My son Desmond Owen was in contact with you about the refund. Goodday.
Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Cons: "Punctuality. I landed over 2 hours late"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."
Cons: "Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow."
Cons: "This flight was cancelled"
Pros: "Crew was very friendly"
Cons: "It was 45 min late so that needs fixing"
Cons: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Cons: "Delays in the food service occurred because the credit card machine stopped working. Rather than stop the purchase food options they continued which meant they could only reach row 16 by the time our flight began its descent. Since were in row 19, we were not offered any food or water, during lunch."
Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Pros: "Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable."
Cons: "Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between."
Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pros: "Friendly staff that helped me change seat after I landed in a middle seat."
Cons: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Pros: "Staff and food"
Cons: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to <madrid. <our flight was late 20 minutes and sat in tarmac another 15 minutes before pulling in to gate. This limited the amount of time to get to train, get on a bus, as the first bus was full, so we had to wait another 10 minutes, etc. <heathrow has terrible navigational system of transportation to move customers through the airport. We missed our connecting flight. The TSA purposefully and maliciously laughed at their ability to control myu suitcase and not check it so delaying my departure and missing my connecting flight."
Cons: "Double charge and unprofessional untrained staff on the counter"
Pros: "Comfortable on plane. Pleasant crew"
Cons: "Check in at Dusseldorf was a scrum. Aircraft significantly late."
Pros: "Customer service was awesome"
Pros: "That it's non-stop"
Cons: "Except for the snacks, the food was barely edible."
Pros: "Food was delicious and out flight attendant was very helpful. Plane was quiet and the movie options were good."
Cons: "Plane was honestly very dirty. There was a ton of crumbs and gross stuff in th seat back pocket. Which I did not even use because I didn't want any of my things to touch. The overhead lights were covered in dust. So make sure you have some some type of cleaning wipes with you!! I do understand that I was flying economy, but that doesn't mean nothing should be cleaned."
Pros: "the foods"
Pros: "Nice new plane. Spacey."
Cons: "Ba.com app is flaky. Looks like s/w not tested properly"
Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Pros: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."
Cons: "The flight got delayed 1:30 hours, because they had to change planes in London and we were wating in Amsterdam. We didn't aboard fast since there was no space for the hand luggage so they had to send the luggage to the belly of the plane at tha last minute. Definetly the worst fligth ever!!!"
Pros: "flight cancelled"
Cons: "flight cancelled because of fog,........ there was no fog"
Cons: "You have to pay to select seats for water and even a basic snack"
Pros: "Crew, funny safety instructions with Gordon Ramsey"
Pros: "Easy boarding, quick travel and smooth landing."
Cons: "Basic snacks"
Pros: "The crew was amazing!!!!"
Cons: "No leg room!"
Pros: "The flight and everything associated with it. Food, crew etc"
Cons: "Customer services failed me"
Pros: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Pros: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Cons: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"
Cons: "Was given the wrong flight information. The email I received the day of the flight was incorrect and now I have no way of getting to Bergen until tomorrow. I am forced to spend the night in London. This is inexcusable."
Pros: "Entrees were OK"
Cons: "Not nearly enough snacks. They were pretty much out in business class half way through the flight"
Cons: "Food wasn't great."
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Cons: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."
Pros: "Crew were pleasant"
Cons: "Business class seating is bad but centre row in business is terrible in all respects. Tickets should be sold at half price"
Pros: "It was great. Staff was very nice."
Pros: "The crew was very friendly and the captain did his best to make up for a delay"
Cons: "There was a bit of stress during boarding with people unable to find luggage space - and at least one verbal argument between passengers"
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Pros: "Everything that BA is not; excellent crew & food"
Pros: "No comment."
Cons: "Flying in and flying out was a headache! Both times, the flights were delayed, therefore causing me to have to miss my connecting flights "BOTH times!!!!" I had to rebook and reticket my luggages throughout both travels! I will NEVER EVER book with Bristish Airways EVER again! Worst experience ever thus far! Worst part was that I had my elderly parents with me and I had to continuously make changes because of the flight delays, which put all of us in extreme stress! Made me sick to my stomach of how unprofessional BA staff were when it came to accommodating us due to their delays."
Cons: "Delay. Poor food."
Pros: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Best best ever love it and would travel with this airline again
Pros: "Premium plus was a good deal with good seats and smaller, almost separate cabin. Food they served was okay."
Cons: "The crew, from the moment we boarded, was terrible. One flight attendant was very rude to my wife, another was rude to me. Another backed a beverage cart right into my wife as she was retrieving her bag from an overhead bin. In comparison to the two other flights we were on recently, where the crew was helpful and pleasant, this crew was cranky and incompetent. Also in comparison to Austria Airlines, United's food and beverage service was stingy."
Cons: "Wifi and entertainment was on the fritz throughout the entire flight and, about half way through, just conked out completely."
Cons: "We waited nearly TWO hours in line to check in our unaccompanied minors."
Cons: "The flight was delayed and then the pilot decided to (after the doors were closed and ready to go) unload and reload cargo and board more people. So based on their decision, we were even further delayed and subsequently missed our connection in sydney. United has offered no compensation either for our change fee in sydney nor for the stress they added to our vacation - on a Christmas flight nonetheless!"
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Pros: "Flight was fine"
Cons: "Horrible service at Newark. Delta and Airport staff directed me to A terminal with my luggage. Waited in line for 1 hr only to be asked to go back and send my checked luggage then go back in the same line for another 20 minutes. Utter disregard to customers. Very rude staff."
Pros: "The funny crew"
Cons: "Softer landing"
Cons: "We had a 45 minute maintenance delay. After, there was a medical emergency (NOT the crew's fault) leading to an additional1.5 hr delay. I didn't appreciate how much the crew shared about the patient's status over the intercoms--felt like a violation. There were also numerous long comms throughout th"
Cons: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Pros: "Great boarding service and flight crew"
Cons: "no in flight entertinment"
Pros: "Great crew! My husband had a cold, so he wore a mask. One flight attendant was so helpful, bringing him hot tea and lots of liquids."
Cons: "I'd love to know how to request a gluten free meal before a flight."
Cons: "Original flight through Houston was delayed and rerouted through SFO. Then the connecting SFO flight was delayed and missed original flight. Spent 24 additional hours at the airport to catch the next available direct flight. Had an aisle seat but then put between two men who took both armrests for 15 hours."
Pros: "Arrived early 787-9"
Cons: "My baggage was lost."
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Pros: "More space, better flight attendants, 3 free meals and free alcoholic beverages. It’s all good."
Cons: "Nothing, loved it."
Pros: "Excellent service ample legroom"
Pros: "Pilot interaction."
Cons: "Entertainment system did not work for anyone on the 14 hour flight!"
Pros: "Food was not tasty. Some crew members weee to task oriented and it is make them less friendly"
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Pros: "The staff was amazing made you feel really confident!"
Cons: "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
Cons: "The flight was late, which I realize isn't any one person's fault, but it was annoying. We were actually taxiing almost as long as we were in the air! The part that was really frustrating was that my infant's car seat was damaged, but United refused to acknowledge that they did it because it hadn't been something severe like being run over by a forklift. The good news is that I now know to avoid flying United."
Cons: "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
Cons: "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
Cons: "Delayed 5 hours. We missed the window to depart because the originating flight was over an hour late. After which there was a ground stop at the destination airport."
Cons: "Getting bk to anchorage @midnight instead of the origibal time of 2:00 due to not having a fuckin pilot in new orleans"
Pros: "The boarding agent and the flight crew were very polite and professional"
Cons: "The flight from Denver to Pittsburgh went very well. Great flight attendants, a smooth flight PLUS, early arrival... Just can't beat that"
Pros: "First of all, I was excited to get to Puerto Vallarta! Unfortunately, we had a delay due to a child who got sick as the plane was backing from the gate. The crew was fantastic and had paramedics load the plane to check on toddler. The family deboarded and United crew cleaned the throw up. The pilots kept the passengers informed and we proceeded with the flight. The flight attendants were fantastic, particularly the brunette attendant who remembered me from a previous flight. Best flight attendant ever!! Thank you United!!!"
Pros: "Flight was 30 minutes early"
Cons: "Fully booked plane"
Pros: "Loved being able to watch a newer movie in flight. Enjoyed the pillow and blanket and the ability to charge my phone during flight"
Cons: "The plane was a little over crowded."
Pros: "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
Pros: "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
Cons: "Over a 3 hr delay in leaving Flont"
Pros: "The staff tried hard to be nice and we got to San Fran safe."
Cons: "The flight being delayed and my liggage getting lost."
Cons: "In two weeks I've flown from EWR to San Fran and Lax and both return flights got cancelled. Also i paid for a direct and got moved to a one stop. Not cool"
Pros: "Nice assortment of movies"
Cons: "The chairs barely recline and my chair never stayed reclined. Crew was off putting. Not very friendly."
Pros: "They did not care"
Pros: "The staff at the terminal as well as on the plane were very helpful and curteous"
Pros: "Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag"
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Pros: "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
Cons: "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
Pros: "Lots of turbulence"
Pros: "The O'Hare bathrooms, which I shaved in? Everything else about the flights and the airports were awful, like of course"
Pros: "on time everything was good"
Cons: "the ac was so strong too cold"
Pros: "For a coach seat, it was ok since I sat with my wife in a 3 seats row."
Cons: "The fact that you couldn't upgrade with miles."
Pros: "Overall, I was satisfied with my flight experience. There were no delays and boarding was smooth."
Cons: "I had the same sad flight attendant on both flights that I had that day. Her name was Brittany. She didn't smile or seem at all content to be alive. It was awkward. Also, wish we had wifi."
Pros: "Overall, good. The champagne pre-take off was probably the worst I've ever tried. Service was variable. The seat and in flight entertainment are good."