Pros: "Friendly crew"
Cons: "Boarding was from front to back and soooooo slow. The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us."
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Pros: "First flight with Avianca. Truly enjoyed it."
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Pros: "I like the service"
Cons: "It will be really nice if there more healthy food options"
Pros: "The food, entertainment"
Pros: "Great costumer service and very clean airplanes"
Cons: "Everything was good"
Cons: "No one knows what going in the airport from Avianca and flight were delayed or cancell with no explanation several times"
Cons: "The declining seats moved too far into my table space."
Pros: "Great atmosphere. Excellent movie selections."
Pros: "Excellent flight on time service and food"
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "Good movies"
Cons: "The food but taking in consideration it was economic maybe it's not so bad"
Pros: "Organization and communication"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Cons: "Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen"
Pros: "Everything, especially the helpful and friendly crew and support on land. My bags didn’t get to my final destination so because of my previous airline and Avianca called me several times as arrange the drop off of my bags at a location +1 hour away from the airport. I am impressed by their commitment."
Cons: "Nothing. Everything went well."
Pros: "Nothing. We were unvoluntearly bumped off the plane as we were boarding. No one told us we were Standby."
Cons: "We waited for ever to be told when we would fly out again, our luggage was almost lost."
Pros: "Service, food, customer service"
Pros: "Se atrazo 45 minutos"
Cons: "Migration on Bogota"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Cons: "Flight got cancelled without notice. Customer service couldn't get me a flight."
Cons: "My bag got damaged"
Pros: "Flight on time. Great service even with the pilot strike. Excellent airline"
Pros: "On time and comfortabke"
Cons: "Food was not good"
Cons: "It was delayed 2 hours"
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Pros: "That the flights depart on time"
Cons: "My luggage did not arrive in Buenos Aires and the service to claim was not good or emphatic. I think that the luggage need to be tracked in all stages specially when you are travel doing connections."
Pros: "On time, kind personnel"
Pros: "The attention"
Cons: "It is too long and it was late"
Pros: "The modern aircraft"
Pros: "All of Avianca's employees, from the ones in the check-in counter to the ones that welcome you in Bogota (an obviously the plane crew) are extremely polite and helpful."
Cons: "The provided snack was not good and the entertainment system in the plane is very rudimentary."
Pros: "All things were very well!!! My son left and arrived very very well. Many thanks"
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "Service and food."
Pros: "Like the non-stop flight. It saves a lot of time."
Cons: "I realize it is necessary but being one of the random security checks before boarding sucked."
Pros: "Comfort. Airplane quality. Entertainment was great."
Cons: "Boarding so slow. Pilots got 30 min late. No air conditioning while waiting."
Pros: "Price and schedule"
Cons: "Delay on runway."
Pros: "The variety of movies and TV shows"