Have to pay, to have food or drinks...and is expensive!
Cons: "Love it"
Cons: "Very crowded plane."
Pros: "Crew was efficient and helpful. Captain kept us posted along the way. They also keep air flowing when we were delayed to take off so everyone is comfortable inside the crowded cabin."
Cons: "Crew should try to wake me up for meals. Luckily my fellow passengers did. Otherwise I would have missed all my meals."
Pros: "Emergency exit"
Cons: "Extra blankets as emergency exit is terribly cold Boarding"
Cons: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Pros: "Seats were comfortable"
Cons: "The food was literally inedible. The breakfast of mushroom omelette and sausage was so unsavory, I could see the line where the outter “eggy” shell covered the inside, decidedly less eggy and hidden section. I had to stop eating it after 3 bites. Very disappointed with food quality."
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Crew was great. Let me sleep and was pleasant and professional."
Pros: "Fast boarding and helpful crew."
Cons: "Food was cold and soggy."
Pros: "The food was very good. The crew was very pleasant and accommodating. A bit late leaving but time was made up in flight. All in all a pleasant trip."
Cons: "Some of the entertainment screens were inoperative. The occupied light for the forward restroom (in business class) was not working so you never knew if it was free or not."
Cons: "I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean"
Cons: "the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable"
Pros: "On time departure and arrival and a friendly crew helped keep this flight smooth despite some turbulence. The fact that there have been electrical outlets on this route for so long is a testimony to the Continental heritage."
Cons: "The seats in economy are just so tight that sleep on this short overnight flight was almost impossible. The lack of more recline (as in the recarro sears used on the LH/LX products) and short pitch make it hard to either work or sleep. The small plane size makes this sardine feeling worse and slows service to the rear of be craft."
Pros: "Quick direct service with no connections."
Cons: "Seated in 8C on 737-900. Could not strrtch legs as blocked door to toilet in front of my seat. Had one passenger exit the toilet and fall in my lap."
Cons: "the flight was late almost 2.5 hours"
Pros: "Pretty smooth despite high winds and on time."
Pros: "I like how orderly and quick the boarding process was."
Pros: "The friendliness of the staff"
Cons: "Sitting on the plane due to a delay with the system"
Cons: "They don’t care about their passengers one bit"
Cons: "flight was delayed - mechanical; disabled husband (had knee replacement 15 weeks ago) had to walk the entire way from concourse F to A. the caused excruciating pain."
Pros: "We left an hour late. The pilot made up 45 minutes."
Cons: "UA app didn't work. No entertainment. Left an hour late. Not enough space between seats to read! Really hurts yiur eyes to have book too close."
Pros: "We got to Lisbon"
Cons: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."
Pros: "Was clean and nice"
Cons: "Everything was good"
Pros: "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
Cons: "No headphones were given. I left mine at home."
Pros: "The check in with united was rather disappointing. The staff working with united were not clear with instructions and rather rude. Checking in can be a rather stressful process when there are long lines and tons of people.... this person was just short, unclear and rude."
Cons: "Please see above"
Pros: "the personnel were polite and personable and eager to help"
Cons: "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"
Pros: "The flight left on time"
Cons: "Baggage fees were very high for an extra bag. Service on the flight was overall ok. Boarding was slow and a little annoying. Gate agents were rude"
Pros: "Having a flight. United Airlines employee at the help desk was very helpful and found the quickest available flight."
Cons: "Got my ticket. Had to run through the airport because the layover time was too short (as it has been on MANY of my flights with United). Attendant that took my ticket was actually rude to me about having a ticket on the plane. Boarding was disorganized."
Cons: "4 hours late, bad food, stressed staff."
Pros: "Left on time,arrived on time, crew was polite"
Pros: "Crew was nice"
Cons: "Not a crew or airline issue, but strong winds made for three attempted landings."
Cons: "My flight was delay and they change gate like 3 times and when it was boarding time they didn't announce that they were already boarding then when we landed in Chicago it took a long time for the luggage to come out."
Pros: "Delay, delay, delay"
Cons: "Waiting in the airport for 8hours! I have fibromyalgia and it was very uncomfortable. Never got a straight answer about why it kept being delayed. Missed my flight to San Diego!"
Cons: "I didn't like the 1 hr delay and sitting on the plane for an hr before take off"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "The other flight to Newark leaving before ours and trying to get on that flight. With open seats. Yet getting told we can't board because your systems aren't able to process it. Thanks......."
Pros: "The stewardess at the back on the plane was very friendly."
Pros: "On time"
Cons: "Food quality"
Cons: "The pane was 2 hours delayed due tom problem at airport. While we sat on the plane for 2 hours in old uncomfortable seats (5pm - 7pm) we were not offered refreshments or snacks. When the flight finally took off and they got to us after 9pm, they had ran out of food. Lastly, this plan was made for short flights. No one should be asked to sit in those seats for 7 hours."
Cons: "The cabin was very hot"
Cons: "Crew members were not helpful."
Cons: "Flight left 13 hours behind schedule. No hotel room provided."
Cons: "Cancelled and rebooked on a different airline with a long layover."
Cons: "Late take off and had to wait for ground crew when landed"
Pros: "Free individual entertainment systems in each seat back with large selection of TV shows, movies, and music. Please put these in all of your p!anew."
Cons: "There wasn't much to complain about, but it would be nice to bring back meals for all passengers now that fuel prices are substantially lower."