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CAN — Texas
Dec 24 — Dec 311
Round-trip
1 adult
Economy
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Sat 12/24
Sat 12/31
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Top 5 airlines serving Guangzhou Baiyun to Texas
Scores according to KAYAK customer reviews8.7
Korean AirOverall score based on 5171 reviews
8.8Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
All the things are good people are very nice thanks ☺️
Cons: "failed to give credit for cancel flight."
Cons: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Pros: "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
Cons: "My usb charger connection was too loose to charge"
Pros: "The services that the representative up to the flight crew provided to the passengers are excellent."
Cons: "Smooth flight"
Cons: "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
Pros: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Cons: "Foam earplugs would be a welcome addition."
Cons: "Overall experience is good."
Pros: "Everything was great!"
Cons: "More dates available for reward redemption"
Pros: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Cons: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "Creew, food , prompt service"
Pros: "Very nice trip"
Cons: "Clean the restroom more often"
Pros: "service, food, kindness"
Cons: "none"
Cons: "Inconsistent entertainment system"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "great service. my kids loved the special treatment!"
Cons: "They need to offer more water on the flight. Had to keep asking."
Pros: "Clean and nice crew"
Cons: "Food choices and not as comfortable as I had hoped"
Pros: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Cons: "My original seat assignments were not found so I lost my window seat on one flight."
Pros: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Cons: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Cons: "N/A"
Pros: "Food, service"
Pros: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Cons: "I have nothing negative to say. I love this airline!"
Pros: "Everyone is so helpful and when I have questions anyone is ready to answer."
Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Pros: "The plane was clean and the staff was great."
Pros: "Boarding was made easy by my status"
Cons: "Seats weren't comfortable. Crew were rude."
Pros: "Everything went well. Crew were helpful."
Cons: "There was no onboard entertainment system."
Pros: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Pros: "food selection & crew courtesy"
Pros: "Again plenty of food and beverages."
Pros: "Fare was cheap w/ beuatiful service from korean airlines"
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Pros: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Cons: "No legitimate complaints."
Pros: "Acceptable legroom. Appreciated the cups of water and juice served regularly. Very good breakfast."
Cons: "Hostesses could have redistributed passengers to empty seats so everyone could have been more comfortable, especially for an overnight flight."
Pros: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Cons: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Cons: "Legroom"
Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Pros: "The stewardesses are very good and attentive."
Cons: "Not applicable"
Pros: "The entertainment was great ,and the food"
Cons: "Waiting on long line to use bathroom"
Pros: "Food and crew's profesional service and care"
Cons: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Pros: "service, food and great staff"
Cons: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Pros: "The flight was on time and the food was acceptable."
Cons: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Pros: "Stewerdesses were great"
Pros: "It was all good. Really no complaints."
Pros: "Really nothing about American airline from Korea to Dallas. I Realy thaught it's going to b actual Korean air line operated by American air line. It was a total surprise and bad experience knowing that it was American airline aircraft."
Great
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pros: "Very clean. Crew was very good. Food was for the most part fine."
Cons: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Cons: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Pros: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Pros: "Great experience all together"
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"
Pros: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Cons: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Cons: "Did not like emergency exit seat."
Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Pros: "Friendly crew"
Cons: "Hard seats!"
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
Pros: "Really good service."
Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Pros: "Food and services"
Pros: "Clean and comfortable"
Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"
Pros: "The crew are so courteous and helpful."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Food was quite good"
Cons: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Cons: "Not enough space to put my luggages"
Pros: "Nice space between seats for the economy class."
Cons: "The entertainment center (sound) did not work in my son's seat."
Pros: "Food was good also"
Pros: "Comfortable seats, very friendly staff."
Pros: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Cons: "The food good but not great. But...it’s airplane food."
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "Everthything"
Cons: "Nothing"
Pros: "Everything"
Cons: "N/a"
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Pros: "Love the staff, helpful and polite!"
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Pros: "Great service, accommodating staff. Seats were comfortable."
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"
Cons: "Flight were shaking badly several times and I feel dizzy"
Pros: "Best service ever provided by an airline"
Pros: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Cons: "Internet is way too expensive and barely works."
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "I liked the food and the personal television you get. You can play video games on it which was cool."
Cons: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Pros: "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Cons: "Nothing"
Flight was onetime plane was clean and the staff was courteous.
They damaged my suitcase when reach to Pakistan it’s was broken from the bottom it’s was hard suitcase
Great food and service
They used be great airline but no more.
Liked food. Service could have been better. More water trips would have been good.
Pros: "Excellent"
Pros: "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
Cons: "EVERYTHING."
Cons: "Love it! Next time, I will for sure buy tickets from Kayak"
Pros: "I don’t like it"
Cons: "They take my money because my flight it’s was over And they charge me twice"
Cons: "Offer cappuccino along with coffee, tea, and juice."
Pros: "Crew"
Cons: "Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks"
Pros: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Cons: "Availability of livesport tv channels"
Pros: "The crew was really nice."
Cons: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
Pros: "super comfortable. Food is not very tasty , could be better."
Cons: "Food in business class is not very tasty , could be better."
Cons: "seat was ok staff are very rude food was poor and cold on first flight"
Cons: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Pros: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Cons: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
Pros: "The service, food and flight entertainment was great."
Pros: "The food and beverage selection was great."
Cons: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Pros: "Everything as usual"
Cons: "Some rude passengers"
Pros: "The Crew on Emirates are just the best in the industry"
Cons: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Cons: "Being late and have 24 layover at Dubai . Am still at dubai"
Cons: "good seevice spacious seat amazing crew"
Pros: "Great service and airplane!!!"
Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "On time"
Cons: "Non"
Pros: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
Pros: "The outstanding service of the flight attendants."
Cons: "Nothing!"
Pros: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Cons: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
Cons: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
Pros: "Entertainment"
Cons: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Pros: "I love the experience of fly with kayak and look forward to many more"
Cons: "Nothing. Everything was expected from a good flight."
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "As comfortable as one could hope for a long haul economy seat."
Pros: "great ICE programming"
Cons: "very infrequent drink service and erratic requests response for drin ks"
Pros: "Would have been better if the Veg food was not of the saem menu as in the preceding flight"
Cons: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
Pros: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Pros: "The service was excellent good legroom for flying economy."
Pros: "The service was great and the comfort and leg space and need to mention the quality of food."
Pros: "Intertainment,"
Cons: "India to dubai had poor Intertainment system"
Cons: "Not enough food and snacks"
Pros: "This airline is consistently great. Comfortable, lovely staff members, and great in flight entertainment."
Cons: "Was a bit disappointed in the food this time."
Pros: "Everyone was very friendly and the meals were more than one would expect (still airplane food though). In flight entertainment was pretty robust and the inflight care packages (sleep mask, toothbrush/paste) were a nice touch. Although my wife and I were jealous of the business class luxury we were very satisfied with our 15 hour flight."
Cons: "no complaints!"
Pros: "Same as above."
Everything went as the worst possible scenario possible that I have experienced in my lifetime. I’ll definitely avoid all parties involved for future vacation plans.
The staff were really friendly and very accommodating. There was a slight delay on our departure though…
Smart and friendly staff
Could organize boarding better
Flight was delayed 2 hrs.
Comfortable aircraft and excellent service
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Everything was excellence and good
Pros: "Nothing"
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pros: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Pros: "everything"
Cons: "nothing"
Cons: "Every thing is good"
Cons: "Friendly and wellmennerd team."
Pros: "the crew was amazing"
Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."
Pros: "Everything is perfect"
Cons: "Food and seat comfort could be better"
Cons: "The new Q suites in business are GREAT!"
Cons: "All was well, thanks"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."
Pros: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Cons: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Pros: "Food and service."
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pros: "Nice"
Cons: "Everything ok"
Pros: "Movies collections, friendly staffs"
Pros: "Service"
Cons: "Just bathroom in end"
Pros: "Everything"
Pros: "Overall"
Cons: "Overall"
Pros: "Entertainment"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Pros: "Food"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Quality food and hospitality"
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "طيران ممتاز"
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pros: "Staff courtesy"
Pros: "food and courtesy of the staff"
Cons: "nothing"
Cons: "Food serving took a while. And need improvements."
Pros: "I like everything about Qatar Airways"
Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pros: "Boarding and Seat comfort was good"
Cons: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Cons: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"
Too many people are crammed into the business class. I understand the reason for this however, next time I’ll look for another carrier. I do feel extremely sorry for the cabin crew and everyone who has to clean up the plane. The people left it looking horrible.
All was good
Avoid Turkish if possible, worst mentality for agents working behind counters.
Food and coffee was very good! Flight attendants so helpful!entertament excellent.
Thanks
Better than any other airline I have traveled with. Amazing.
Lost baggage
They should allowed free seat section
COVID enforcement was horrific These guys in Turkey trying to force US citizens to take more covid tests
I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Pros: "Crew was good."
Cons: "Flight was good, not excellent, but good."
Pros: "Nope"
Cons: "Packed plane. No social distancing!"
Pros: "Business class was actually economy class."
Cons: "Real business class"
Cons: "there is little time for lay over in turkey going to Egypt one hours is not enough."
Pros: "nothing"
Cons: "nothing"
Cons: "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
Pros: "Well I liked the idea that I landed safe and sound to see my family"
Cons: "I wish I could get the seat that I wanted because I had a long flight. The girl at the check in didn't give an A row seat :-((("
Pros: "Service ,food"
Cons: "Boarding take long time"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "The crew is phenomenal"
Cons: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Pros: "Great crew, good entertainment, nice planes."
Pros: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Cons: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Cons: "they lost one pc of luggage which is not good but otherwise we were hasppy"
Pros: "The food was good and the staff were nice"
Cons: "The seats are very small and extremely discomfort for overseas flight"
Pros: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Cons: "For a long international travel, there is nothing bad to say. They are superb!"
Pros: "Food was good. Flight was good. Crew during the flight was good"
Cons: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Cons: "Lost my baggage and didn’t get any clear answer about it"
Pros: "(see above)"
Cons: "(see above)"
Pros: "Confort"
Cons: "None"
Pros: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"
Pros: "I sat on the right side of the plane this time and I was more comfortable than last time where my seat did not recline. Food was great and this crew picked up the dishes much quicker than my first flight"
Cons: "I asked for white wine and lady gives me red. Then I asked for the correct one and felt an attitude only then confirmed when I rang the attendant button it took them 18 minutes, yes, I counted to come to my seat. Then I asked for another drink. This lady was not as nice as the rest of the crew and I observed. I'm sorry but I'm flying 13 hours I will be asking for things."
Cons: "poor to non existence service in economy class. all crew up front with zero crew In back."
Pros: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Cons: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Pros: "Good entertainment system, nice food"
Cons: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Pros: "Enjoyed the long flight with warm hospitality"
Pros: "Easy check in online, staff onboard very pleasant, good varied food onboard"
Cons: "Everything was smooth... what happened to the turkey delights at the beginning of each flight?"
Pros: "Everything was good and smooth"
Cons: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"
Cons: "I missed this flight also and tried to get a refund for it because the times were not good for me."
Cons: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Pros: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Pros: "Choice of in-flight entertainment was excellent."
Cons: "Boarding process in BKK was haphazard due to non-calling to board by Group number."
Cons: "The plane was half empty yet they say everyone uncomfortable towards the front."
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Pros: "Nice hotel, meals, and transport, plus $$."
Cons: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
Cons: "My Luggage did not make it, I don't have any information about it :)"
Pros: "I liked the food on my flights. The seats were comfortable. The movie selection was very good as well. They had a lot of new releases."
Cons: "I noticed that food service on both my Turkish Airline flights for this trip was slow. I feel in general passengers take a longer time to be served and the time it takes the crew to clean up the trays after a meal is even longer. Some the the passengers win my flights were even getting out of their seats to bring their trays to the flight attendant station because they wanted to be more comfortable in their seats. I also noticed they did not come by to collect trash as frequently as other airlines. The entertainment selection was good as far as movies but the music option was very limited and difficult to navigate."
Pros: "The color of the seats"
Cons: "Everything"
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