Daily cleaning, installation of cabin HEPA filters on flights from Harbin to Georgia
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Scores according to KAYAK customer reviews
Cons: "Movies were very limited and not recent."
Cons: "Transfer process is too hassle"
Cons: "The worse airport of my 22 years experience. Almost everyone there have no english. Unprofessional and kind of disrespectful. The worse of all is too many documents processing. Taking atleast 15 minutes to be cleared just 1. 1h 45 minutes to finish everything. Wuhan haha next time free flight i will not bother. Ohh 1 more thing. They use the Communist system in the international airport"
Pros: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Cons: "The food was mediocre at best."
Pros: "staff was great"
Cons: "old 737s on Guangzhou - Delhi route are not the most comfy, food is not awesome, and the landing was a bit questionable"
Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks."
Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
Pros: "Liked the food and crew members."
Cons: "The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible"
Pros: "Was ok overall."
Cons: "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
Pros: "Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on"
Cons: "Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website"
Pros: "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
Cons: "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
Pros: "Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water."
Cons: "Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning."
Pros: "Price and Plane"
Cons: "Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection."
Pros: "Leg room, food, many opportunities for drinks throughout flight"
Cons: "Already stated"
Cons: "Not a lot of leg space and it was especially tight when the person in front reclined and there was not space for my legs. My flight got delayed and my luggage went missing when I was flying back home. The food was okay, but many times they ran out of other food options. The phone numbers listed on the website were not available to call and I could not get in touch with them when I needed questions answered."
Pros: "The crew was not attentive. I asked some water to take my meds n never get bank to me. I have to asked them 3x."
Cons: "I had to climb 3 sets of stair during the plane change and the flight got delayed."
Pros: "I had never flown China Southern and the 777 flight from JFK to CAN was very nice. Business class seats were some of the most comfortable I have been in."
Cons: "No complaints about anything."
Pros: "It was emty"
Cons: "No commoditys, choice of films"
Pros: "Friendly staff and my ticket price was unbeatable"
Cons: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Cons: "Below average food and absolutely no in-flight entertainment. Flight delayed over an hour....essentially impossible to get wifi at CAN airport and when you do it's so slow so as to be useless anyway. World-class airport or airline? Not even close...."
Pros: "Modern aircraft A330-300, courteous staff, low fare."
Cons: "The interiors look very dated and bare, even though you know that the aircraft is not that old. Chinese tend to travel in groups to Europe and my flight had a handful of those groups. They tend to be loud."
Cons: "Very limited program."
Pros: "Super great customer service, friendly and accommodating."
Cons: "Hard seats...could be made more comfortable"
Pros: "I liked the selection of movies, the staff was polite, and the flight was on time."
Cons: "The seating was cramped and the food was almost inedible."
Pros: "The seats were comfortable and the cabin crew helpful. The entertainment options were pretty varied and there were lots of options either in English or with English subtitles."
Cons: "The food was pretty bad. I was assigned a center seat even though the aisle seat next to me was vacant, so I took that one anyway. The bathroom situation was the worst part. I don't think there were enough on the plane, and other passengers were taking way too long in the bathroom. When one passenger decided economy class passengers weren't allowed to use one of the toilets, the staff did nothing. That was frustrating. :/"
Pros: "Nice crew."
Cons: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
Cons: "WHEN WE BOARDED THE PLANE THEY FINALLY SAID THERE WAS A DELAY ON THE INCOMING PLANE Really! all the planes were late I checked in super early and they would not let me go on an earlier flight; maybe I would have gotten to Yiwu on time..."
Cons: "Crew was not organised"
Cons: "They just two weeks before the flight decided to change the dates of the flight."
Pros: "Plenty of food and drink as well as a well stocked entertainment center."
Cons: "Seat too small and it's just too long"
Pros: "good quality airplane (787 dreamliner)"
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
Cons: "Our flight was delayed although this might not have been their fault."
Cons: "Very bad food."
Pros: "On time and friendly crew. All good"
Cons: "Don't come in with high expectations"
Pros: "Plane was nice and new."
Cons: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Pros: "They had provide us the hotel for us to stay overnight due to flight delay or boarding pass issue."
Pros: "The flights services person in charge is so goods."
Pros: "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
Cons: "Check in agent attitude."
Pros: "more room for leg compared with some of other airline"
Pros: "Better leg room than on other flights."
Pros: "Delta flight with Delta service. All was very good."
Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."
Pros: "Wide seats business class"
Cons: "Food, boarding, poor English"
Pros: "Okay, short flight."
Cons: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
Pros: "Nice prompt flight with good service."
Pros: "China Southern staff in the airport was very professional and helpful in Guangzhou even though the conditions were very hot, humid, and information was confusing. On the plane, the flight crew attitude was professional and friendly. Food choices were great. Seats were larger and more leg room. Seatbelt fit well. I was a little dehydrated from my travel and the flight crew provided extra water on request. VERY SMOOTH landing."
Cons: "Had several gate changes and information was very confusing. The last gate A05 had a small waiting area for too many passengers in the room. It was very loud and also very hot and humid in the room. Some passengers were getting impatient with the delays, gate changes, and lack of information. The China Southern airline staff in the room was doing their best based on the circumstances and they were very professional. Some Chinese / English passengers assisted the airport staff to translate for other non-Chinese speaking passengers, which I thought was wonderful. Announcing system was hard to understand over the noise in the room."
Pros: "Price was good comparatively"
Cons: "Items were missing from my luggage such as bungee cables surrounding bag."
Airlines flying from Harbin to Georgia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Harbin to Georgia
Masks required on board, masks provided on flights from Harbin to Georgia
Social distancing seating
Middle seats unavailable to book on flights from Harbin to Georgia
Testing for antibodies, testing for symptoms for flights from Harbin to Georgia
Waiving of change fees. Search flexible flights from Harbin to Georgia