Cons: "flight didn't even happen"
Pros: "Crew was amazing, food was great."
Pros: "Professional and friendly crew. Food was excellent"
Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"
Pros: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Cons: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Cons: "If the flight was on time."
Pros: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Cons: "The movie selection and meals were not bad, but I've had better on other airlines."
Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Pros: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Pros: "The crew was excellent."
Cons: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "The service"
Cons: "Landing was horrible worse landing I have ever had"
Pros: "We had a 4,5 hours delayed.. :("
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "Fast Service , cheerful Members , and positive Vibes all the time."
Cons: "We had to wait until check in to sit together."
Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Cons: "Everything was great!"
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Cons: "Great airline great service. Haihly recommended"
Pros: "Clean and nice staff"
Cons: "Seats separated from my friend for 14hrs."
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Glad to make it to Japan safely and back in one piece"
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "service is great!"
Pros: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Cons: "Nothing! No complaints here"
Pros: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Cons: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Very comfortable, good movie/entertainment choices, great crew"
Pros: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Cons: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"
Pros: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"
Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Pros: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Cons: "The food was more "modest" than I'm used to, but my expectations aren't high"
Pros: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Customer service was awesome and the food was good"
Pros: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Cons: "If they could of tried to be helpful when trying ro change dates"
Pros: "Crew was attentive."
Cons: "Was seated near some noisy distractions i.e. crying baby."
Pros: "Everything. Very comfortable seat. Great food."
Cons: "Better movie selection."
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Pros: "The crew was on it when it came to responding to the call button."
Pros: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Cons: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Cons: "More water"
Pros: "Preference given for those requiring extra help boarding"
Cons: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Pros: "A comfortable flight, with fine service."
Cons: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Pros: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Cons: "The planes are old. The space is tight, especially if you have long legs."
Cons: "Korean air business class does not match their standards any more"
Cons: "would not accept my confirm check in on line"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
Cons: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Cons: "Korean Air is amazing but Flyus.com is horrible."
Pros: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Pros: "Had a smooth flight"
Pros: "Staff was very nice"
Cons: "Very small seats"
Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Pros: "Staff was very warm and accommodating. Flight was smooth"
Pros: "The food is outstanding, the on-board service is wonderful."
Cons: "Unfortunately our flight was very delayed causing problems for lots of connections. Also the check in agent at BKK was not nice at all"
Pros: "I dont have somebody sitting beside me"
Cons: "Boarding and Food"
Pros: "very accommodating for handicap"
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "Comfortable, easy, great service."
Pros: "Great food and smooth flight"
Pros: "the flight attendants were great and it flight was smooth."
Cons: "long flight"
Pros: "Flight attendants"
Cons: "Clean, great service, good food."
Pros: "Cordial; patient; understanding; calm; respectful; and helpful"
Pros: "Business class lie flat bed"
Cons: "Crew does not pay attention to you"
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "All of the people from Korean Air that I spoke with were very considerate and helpful."
Cons: "No legitimate complaints."
Pros: "Service was excellent, as always on KAL flights, top notch airline food."
Pros: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Pros: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Cons: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Pros: "Very friendly crew and quick boarding process"
Cons: "Seat is a bit narrow,"
Pros: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Cons: "There wasn't anything that I didn't like."
Pros: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Pros: "Great service overall . Crew was very nice."
Cons: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "Excellent service, food, and entertainment system; best in all my travels and I travel quite a bit for work and pleasure. Bettween 2 meal services, 2 snacks, drinks, and free entertainment, time went quickly. Everyone gets pillows, blankets, slippers and a toothbrush upon boarding too."
Cons: "10 hr flight in economy from Korea is hard to get comfortable. Seats could be a bit more padded and space is still tight on such a long flight (better than normal and reclined more than avg)) but I guess thats what they want you to pay and upgrade."
Pros: "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
Cons: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Pros: "Leg room was good"
Cons: "Too tight beside neighboring seats"
Pros: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Cons: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Pros: "The take off and landing. Pilots are very good."
Cons: "The restroom lacks basic tissue and paper cups."
Pros: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Cons: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Pros: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Cons: "Flight was a little long!"
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "As always crew magnificent"
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Pros: "yes. great travel and crew"
Pros: "The flight was on time"
Cons: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Pros: "Attentive crew, good menu"
Cons: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Pros: "Excellent food, service and comfortable seats."
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "The airplane and clean"
Cons: "The seats destination between them very small"
Cons: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Pros: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Cons: "The food. Hire a chef that knows how to make the food palatable."
Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "The plane was very new and wasn’t crowded."
Cons: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"
Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Pros: "The crew were nice and cautious"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Terry was wonderful"
Cons: "Very old flight"
Pros: "Seat was comfortable entertainment was nice food was excellent"
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Pros: "Very friendly service!"
Cons: "this time food was not that good which when traveled before."
Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Excellent service"
Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing.every thing is fine"
Pros: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Cons: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Pleasant crew"
Cons: "Crowded flight, late departure."
Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Pros: "Cabin crew courtesy."
Cons: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Pros: "Fantastic crew members who were very helpful with our infant."
Pros: "We were treated very rudely."
Cons: "We were treated very rudely. We should’ve taken another airline"
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Pros: "Great crew and comfortable sear"
Cons: "Older plane so entertainment system left a bit to be desired"
Pros: "Dear ok"
Cons: "Some of the Crew attitude could be better"
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Pros: "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Cons: "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."
Cons: "I paid extra to pick a seat so I can sit with my friends and once I boarded the plane I realized it had been changed. So I spent $60 for nothing. Why charge for seat assignment if it will change??!!"
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "The seat is narrow compare with other airlines."
Cons: "I booked emrits but i was boaded on quants"
Pros: "The service during the flights"
Pros: "The service and flight as total."
Cons: "No issues."
Cons: "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."
Cons: "Why have priority baggage when it doesn’t seem to work, except in inverse proportions"
Pros: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Cons: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."
Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."
Cons: "Nothing not to like"
Cons: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"
Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!"
Cons: "Cramped seats. There is no need for air travel to be so miserable in terms of legroom."
Pros: "Great flight. Staff very friendly. Good food too!"
Pros: "Jean and Dave were excellent stewards"
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "It was a pleasant flight."
Cons: "I'm satisfied"
Pros: "Helpful service and comfortable seats"
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Pros: "Qantas is my favorite airline. I will always fly with them given the choice."
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Pros: "It was on time and very good service."
Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Pros: "Such an arduous and indirect flight route and entertainment screen was non viable but always good to fly with Qantas!"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
Cons: "Flight was delayed by 1 hour"
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Pros: "Staff very friendly"
Cons: "Was forced to check my carry-on by very unaccommodating desk staff only to board the aircraft to see tons of overhead bin space..."
Pros: "The crew was amazing"
Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Cons: "Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "New long haul service is a real improvement in quality"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Cons: "Always seem to be delayed"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Cons: "Value for the price."
Pros: "Good seating, great food, good service."
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Pros: "Seating lacked the ability to recline in any way. There were no snacks or drinks whatsoever"
Cons: "The seats could recline. On a top tier airline I expect comfortable seating that declines for the price"
Cons: "Seats are so small. Flight was delayed."
Pros: "Everything went smoothly. Even though we were delayed for 10 mins We still managed to make it to NYC on time. The crew was friendly. The entertainment was exceptional. Really I have no complaints. I am so happy that they were able to accommodate a seat change at no charge as well."
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "Bad food"
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."
Cons: "Delayed two hours"
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "Fast and very friendly staff."
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Great flight attendant!"
Cons: "Everything was fine"
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."