Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.
Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.
Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.
I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.
The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.
I liked everything about the flight except how the layover was handled. The original aircraft for the leg of the flight from Doha to L.A. had to be changed, and it seemed like confusion descended, and 2 hours later, we were finally boarded on the new aircraft.
The added time to my layover was hard because it was unexpected, and was handled poorly, in my opinion.
Cabin cleanliness : efficiency: polite and attentive attendants.
I am sure they have superior and excellent service in first and business class, but for the common folk in economy, I'm afraid the service is slowly becoming average.
For travel on an 11 hour flightnon economy,
I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask.
I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly.
As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time.
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