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Pros: great crew
Cons: better breakfast or snack before arrival
Pros: great crew
Cons: better breakfast or snack before arrival
Pros: crew was excellent!
Cons: More variety of movies
Pros: Love everything
Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well
Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight
Pros: Crew was attentive and informative of delays
Cons: This was American Airlines .. my Bags came out late even though i was in Biz Class
Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.
Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.
Pros: Perfect service, never had a more pleasant and attentive crew
Cons: Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?
Pros: Spacious leg room.
Cons: The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell.
Cons: Please contact me immediately!
Pros: They were very accommodating and helped ensure a good travel experience (first time traveling with a young child).
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
Pros: The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!
Cons: No entertainment. Still a long flight for kids.
Pros: i cancelled my flight and still have not got my money returned
Cons: I dont have my return but you take it right away
Pros: I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3
Cons: Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep.
Pros: The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others.
Cons: The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable.
Pros: The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!
Pros: Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world.
Pros: Good space between seats. Cleanest of the restroom. Nice crew service
Pros: The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service.
Pros: As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport.
Cons: I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air.
Pros: Excelent good service.Staff are friendly.
Cons: Almost i like everything
Pros: This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable.
Cons: The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together.
Pros: Great crew, good food selection.
Cons: Everything was good
Pros: From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard.
Cons: The flights were everything I expected and more.
Pros: From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard.
Cons: The flights were everything I expected and more.
Pros: The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one.
Pros: Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers.
Pros: JAL always have good services.
Pros: Met a very nice Taiwanese sitting next to me. We spoke the entire trip.
Pros: Same as above
Pros: They were good at helping with problems being it was my first time on a plane.
Cons: The food was ok but not very good for as the meals go but they did fill me up with drinks lol
Pros: Business class seat was good.
Cons: Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal.
Pros: The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service.
Pros: Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it
Cons: 11 hour flight! Can't do much about that
Pros: The staff tried to accommodate all of our needs. Everyone was polite and friendly.
Cons: Food was not the worst but not so great
Pros: The food was excellent and the stewardesses were extremely attentive and helpful.
Pros: Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section.
Cons: We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled.
Pros: Very good premium economy seats and airline service was excellent - highly recommended
Pros: Good service, good food. On time arrival. Comfortable seats. Great airline.
Pros: The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it.
Pros: Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall.
Cons: Can't think of anything, really.
Pros: The food and plum wine. The entertainment packet was nice too!
Cons: The folks coughing on the plane.
Pros: Economy seats were extremely comfortable and roomy. What a difference that makes.
Cons: Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas.
Pros: New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere.
Pros: I had a cheap ticket and expected much less, but food was great, crew was creat, boarding was easy.
Cons: The boarding was on small plane parked far away from the terminal and we had such a long bus ride I started to think "what is going on"...
Pros: Same as before
Cons: Same as before
Cons: Flight was a little long!
Cons: No gate for departure or arrival. No business class longe in Cape Town.
Pros: Great crew, great customer service by phone, great food and entertainment.
Cons: Boarding and deplaning took ages, but don't they always?
Pros: Service & information
Cons: I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why
Pros: From new York to Doha flight seats are not that comfortable.
Pros: Seat comfortable
Cons: 19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines.
Pros: Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good.
Pros: Crew were friendly
Cons: Food could be better and frequent
Pros: Crew was friendly.
Pros: Excellent food, service and comfortable seats.
Pros: Good service and a modern airplane
Cons: The check in at JFK, too chaotic
Pros: The entertainment was reasonable, I enjoyed the festive choices.
Cons: Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!
Pros: New plane and Q suite was excellent
Cons: The AVML selection could be better
Pros: Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough.
Cons: (1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago.
Pros: Went out of their way to be helpful
Cons: Transit 9 hours without hotel
Pros: Terry was wonderful
Pros: Excellent service. Excellent quality of food.
Cons: I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids
Pros: Comfortable, on time
Pros: Dedicated to customer service
Pros: Very Good Company
Pros: Plane, crew, boarding
Cons: Coach class is not for long haul flights
Pros: Boarding from Doha and service in doha.
Cons: ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?
Pros: Very nice. Everything was great.
Pros: Landing and botding is safe
Pros: Hospitality, boarding process
Cons: Food was slightly undercooked (chicken). Should have better process to check for that
Pros: Crew are great and entertainment options are good.
Cons: The seats are quite uncomfortable and small. Really struggled to get comfortable.
Pros: Comfort and Cleaniness.
Cons: Food and ways to provide chairs - avoiding providing wheel chairs and food requirement.
Pros: Very punctual departures and arrival schedules and compliance
Cons: Nothing to mention
Pros: Over all it was a good experience
Cons: IEvery thing was fine.
Pros: Overall OK food not all that up to the mark
Cons: 3 out of 4 bags did not arrive even after 1 day of journey completion
Pros: The entertainment options.
Cons: I didn't have any complaints. I thought everything went very well.
Pros: Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew.
Pros: I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!
Cons: Not one thing!!
Pros: Excellent service and in time flights.
Pros: Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious.
Cons: Seats were a little narrow, especially the middle ones but to be expected when flying economy.
Pros: Very kind and helping crew.. professional and helpfull
Cons: I dont have anything to complain about
Pros: The best service
Cons: Nothing bad to say
Cons: I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks.
Pros: Quick boarding, semi- spacious seats, decent snack food
Cons: Not much to dislike, but I still will NEVER fly Qatar again.
Cons: I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!
Pros: Once I made it to my seat, easily slipped back into a meditative trance.
Cons: Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to.
Pros: Excellent customer service
Pros: Crew , good Seats o paid for it to have it good legroom
Cons: Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
Pros: Easy boarding process
Cons: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Pros: Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time
Pros: Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,
Cons: Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA.
Cons: Light was delayed 3 hours. I had to wait 9 hours for a next plane to my final destination
Cons: Leg room
Pros: Quick and easy flight decent cold sandwiches.
Pros: great over all experiance. Don't let the other negative reviews put you off
Pros: Timeliness of flight
Cons: My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!
Pros: Very satisfied
Pros: i didnt take the first leg of the flight as i was visiting relatives in munich the day before
Pros: Helpfun plane crew
Cons: Flight got delayed. We got put ln differnt flight thru san Francisco. Another flight got delayed. When we got transfer no one told us we have only bearly 1 h to catch the next place to Germany. They assured us we will make it twice. We missrf the plane to Germany over 30 min. San Francisco airport horrible. No one gave us any information. They didnt know wfere is what. No one helped us.
Pros: Loved the flight. Definitely better than Swiss which is what we flew in.
Cons: We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need
Pros: Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense.
Cons: First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief.
Pros: Comfort, flight on time.
Cons: Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short
Pros: Same nice crew
Cons: My luggage destroied
Pros: They even filled my water bottle a couple of times in addition to numerous glasses at my seat.
Pros: Everything was on time, the service was very nice as well. No problems at all.
Cons: Missed transfer, despite assurance before takeoff.
Cons: My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline.
Cons: Did not happen
Pros: Clean plane..
Cons: I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!
Pros: Seats on PE were comfortable, on time, clean flight.
Cons: The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO.
Cons: Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight.
Pros: For a direct flight between the N.E. and Frankfurt, it is one of the best.
Cons: As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like.
Pros: They were nice
Cons: They were good
Pros: on time
Cons: Overall okay. Boarding was substandard
Pros: The crew
Cons: No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good
Pros: Good crew, okay seats, perfectly adequate food
Cons: Entertainment choices were not so hot. Lots of movies, but few new ones.
Pros: Crew was more understanding. Placed us to row 18...emergency exit.
Cons: Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client...
Cons: Not so friendly crew
Cons: Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever
Pros: Entertainment system
Cons: I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room.
Cons: No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding.
Pros: The crew was very carrying and attentive. Even food was okay.
Cons: I asked at the Frankfurt Airport if we could do upgrade to Economy Premium.... The answer was NO !! The plane was full. On the plane there was an announcement that there is 2 seats available at EP..... At this point I was so upset that decided not to go for it. The land crew didn't do their job !!! Well....
Cons: I paid for a reserved window seat so I could sleep. The passenger next to me was such a large man his arms and shoulder came way over into my seat space and I had to sit in an awkward and very uncomfortable position twisting my back for the entire flight. I cannot believe I paid extra to be in this position. My back still hurts from being in that position for 9 hours. I was miserable the entire way. And I paid extra for this discomfort. The big guy was plenty comfortable as he took up my seat space and slept well. Not happy at all with the flight and how Lufthansa crams people into seats.
Cons: First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!
Pros: the crew was good
Cons: the seating was cramped. could use more leg room. The food was average.
Pros: Same as above
Cons: Same as above
Pros: Fast boarding, on time
Cons: Too cold in plane, announcements too loud
Pros: Just everything
Pros: missed my connecting flight to hawaii, Lufthansa, put me up in a room and feed me, thank you. Plus got me on the next flight out.
Cons: if I could have got off the plane quicker I maybe could have made my flight. took 20 minutes to de de board
Pros: Nice, comfortable , spacious seats in premium economy. Nice attendants.
Cons: temperature in the Premium Economy sections was freezing. Me and the person next to me wore 3 blankets each and were still shivering from the cold. The windows had ice on them (on the outside of course). Several people got up and wore their jackets and sweaters in addition to the blankets. In the Economy section the temperature was just fine (my husband sat there) and we had to alternate seats so that I don't freeze. He paid extra for me to have a more comfortable arrangement, but it ended up being way too cold. That did not happen on the way to Europe...
Cons: Service, always delay
Pros: service was great. can't complain.
Cons: I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again.
Cons: Was overnight flight but food was served very late and lights were on for a while so people were getting drunk and loud with free alcohol served but no milk for toddlers available.
Pros: Flight overall was unremarkable. Aircraft was almost twenty years old and looked it.
Cons: Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has.
Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.
Pros: Friendly Crew
Cons: delayed for 2 hours
Cons: Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed.
Cons: Waited for over an hour for trams to retrieve us from the aircraft.
Pros: The crew was good
Cons: The entertainment on the plane should be upgraded and wifi should be provided
Pros: The sit
Pros: Friendly crew,
Pros: Comfortable,clean and new plane
Cons: It was all very nice nothing to change
Pros: The seats were comfortable
Cons: Everything was ok
Pros: the flight was on time
Cons: old plane with bad customer service
Cons: The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite.
Pros: I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less
Cons: The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc.
Pros: See above, ditto.
Pros: Good crew and efficient service.
Cons: Not the most comfortable business class seats. Had a hard time getting any sleep.
Pros: Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's
Cons: Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good.
Pros: Friendly staff. The food was Ok. The flight was on time.
Cons: People kept bumping into my shoulder but i guess there isn't much that can be done about it.
Pros: All BA personnel were polite, professional and helpful. The dinner meal (chicken curry) was really good.
Cons: I was jammed into my seat. Once the person ahead of me reclined, my knees were pressed into the seat-back for the duration of the flight.
Pros: crew was nice and friendly food was good bit old aircraft so little bit less comfortable
Cons: Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed. and on top of it their website is not working can't update my contact details and also cant track status of my complain.
Cons: Food look and taste like cat food
Cons: Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways
Pros: Seats were comfortable again.
Cons: Crew seemed to be a little more aggressive and rude than last flight from BA.
Pros: the pre-boarding for families with kids was nice, the staff were helpful during the flight
Cons: The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline.
Pros: Seats were comfortable and the flight attendants very attentive.
Cons: Having to pay for food or drinks. It's not that much to offer some peanuts and a coke. I would have liked the cabin lighting dimmed sooner and less early before landing.
Cons: British Airways continued giving us hassle about guitar carry-on even though there has never been a problem with finding room for it by plane crew once plane is boarded.
Pros: non-stop flight
Cons: Poor space management in Terminal 5 boarding area. Lack of seats with plenty of open space.
Pros: It was all good.
Cons: No complaints
Pros: The flight safety video and the crew were very helpful.
Cons: No in flight entertainment
Cons: Food and drinks are really sub-par
Cons: the only hard part was the boarding in London, very hard to hear the boarding directions. Kind of chaotic. BUT it all worked out
Pros: Leg room; aisle seat. Pleasant crew.
Cons: Only "tap" water was available at no additional charge for a 2.5 hour flight. (Imho, this a penny-wise-but-pound-foolish offering, as it leaves an acutely negative impression of BA with the customer.) Even when I tried to buy a diet soft drink, non were available. Also, delayed flight -- a moderate inconvenience and, alas, all too frequent occurrence.
Pros: On time
Cons: The plane was ridiculously freezing cold; the AC was way too low and now I am ill. I complained on numerous occasions but the temperature remained! Also there was hardly any leg room.
Pros: They had a lot of entertainment options
Cons: I was skipped over when they served dinner
Pros: Quick flight. Was late leaving but made up time in the air.
Cons: Not enough time to serve folks while in flight. Consider taking orders in the Departure Lounge before boarding flight.
Pros: Seats are less hard than in other airlines (Delta comes to mind). Food was reasonably good. Crew was very attentive.
Cons: They lost my luggage and they have wo
Pros: The people were nice.
Pros: I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in
Cons: I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in
Pros: The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage.
Cons: I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!
Cons: Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge
Cons: Delayed and poor food
Pros: Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour
Cons: Initial boarding. We stood in line for at least 30 - 45 mins to board the plane
Pros: The food was really good, and we were served tea with scones, clotted cream and jam towards the end of the flight. VERY friendly and nice crew.
Cons: Cramped seats - unsuitable for this 6' tall girl
Cons: Seats on 747 recline back way too far. Could not enjoy my flight back from London with the guy in front of me reclined back so far. Was forced to recline my seat all the way back as well if I wanted to watch anything. I guess it's OK if you are on an overnight flight and just want to sleep. Everything else was great though.
Pros: BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it.
Cons: Food and drinks
Pros: The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early.
Pros: The staff was friendly, the available entertainment was good, and the seats were reasonably comfortable.
Cons: Our final connecting flight was late because the plane and the crew had not yet arrived at our airport before we were supposed to start boarding. The airline did not announce this until we were scheduled to start boarding. We had to go to a different gate and wait nearly two more hours for our flight to depart.
Pros: Great crew!
Cons: We paid for WiFi but it was not working on this flight.
Pros: The seat was So so
Cons: My food was cold had to send it back
Cons: The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin.
Pros: The plane was a good size for that length of trip. Free entertainment options were excellent.
Cons: Had to pay $80 for an upgrade to be (fairly) comfortable for the flight.
Cons: The landing was very rough from Nashville to Dallas
Pros: Crew was really great!
Cons: My bag never left Chicago so I had to wait a day to get that
Cons: I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend.
Cons: plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this.
Cons: Paid a LOT of money for a good Exit row window seat and was frozen out, even with a blanket and 2 jackets.
Pros: On time.
Cons: There was a noise as if the seatbelt signs were turning off and on. As you can imagine that became extremely annoying.
Pros: Flight attendant gave me a free beer!
Cons: It’s an absurd to pay so dearly on airline tickets is not to have a booster snack, and no blanket, that’s very cold!
Cons: The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!
Pros: Easy boarding crew were friendly food was hot
Cons: Seating was a pain to try and get 2 seats together even though I booked it months in advance very noisy rude people couldn't sleep on a supposed overnight am exhausted
Pros: The free entertainment.
Cons: Everything was great.
Pros: On time!!!
Cons: Small chairs.
Cons: Hour delay
Pros: The flight crew was nice and sweet for an early morning flight.
Cons: We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying.
Pros: Flight was only 25% full. Nice crew
Cons: Seats are cramped. No noise canceling headphones.
Pros: Aircraft and crew were great
Cons: After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better.
Pros: Nice plane, lost of overhead space Friendly staff
Cons: Was a few minutes late
Pros: Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick
Cons: Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing.
Cons: It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible
Pros: Great service great entertainment to make long flight bearable
Pros: The flight was lovely from beginning to end. There were no issues.
Cons: The flight was delayed and the information was not displayed on the FIDS until the aircraft arrived at the gate
Pros: Once we got flying, everything was fine.
Cons: Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice.
Pros: On time
Cons: The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting.
Pros: Not much
Cons: Older plane
Pros: Comfortable seats.
Cons: Internet slow to access.
Pros: Staff was friendly, helpful, flight was on time, seats were comfortable, worked with me to sit next to my wife. The meal and one of the snacks was really good.
Cons: Bag drop process at CDG was long and confusing, but the staff were doing all they could to help us get through it. Bravo to them. The food could have been a little healthier (a little too much of it was high in sugar).
Pros: The crew was nice.
Cons: We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor.
Cons: Beverage service 10 minutes before landing. The cabin crew waited quite some time before starting service which meant they finished late
Pros: I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!
Pros: Biscotti, pilot, crew
Cons: Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?
Pros: Boarding was fast and easy gate agents were awesome.
Cons: Older plane. Very uncomfortable
Cons: Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle.
Cons: Lost luggage. Not enough time so missed flight
Pros: Ordinary flight, not too chaotic for holiday weekend.
Cons: My luggage was lost! Had to wait an entire day to recuperate my suitcases.
Cons: Customer service unwilling to change flight during hurricane.
Pros: I was lucky to get an upgrade to business class. It was fantastic, of course, as business class should be. Great crew, great space.
Cons: Limited selection of movies. Or maybe I'm just old and grumpy and not interested in dozens of superhero movies!
Pros: not beat up
Cons: people trying to get extra carry on on
Pros: Captain was like a tour guide, gave us info about what we were flying over and kept us super up to date on all info.
Cons: Seat in front distance. Granted I'm over 6 feet tall but sucks to have to pay $50 just to be slightly comfortable. Then in the aisle getting bumped all the time with people going by. Got rammed by the flight attendant cart, wasn't very fun. Left a nice bruise on my shin.
Pros: Not a lot!
Cons: We had about seven wheelchair passengers booked on this flight and no one had a clue how to manage it. two ended up being carted off to other gates and the rest boarded slowly, resulting in a 40 minute delay departing. When we got to Charlotte there were planes backed up, another 20 minutes to get to a gate. My 90 minute leisurely stroll to my next flight morphed into a race across three concourses. Charlotte is a nightmare under the best conditions, this just sucked.
Pros: Boarding to take off was relatively quick. Free In flight movies. Good service from flight attendants.
Cons: The outlet for chargers under the seat didn't work. And the WiFi would not connect. Could not hear the correct loading group from the staff at the gate, there was much confusion amongst the passengers.
Pros: Excellent flight, very smooth and very courteous flight crew for both the Boise to Phoenix and Phoenix to Philadelphia segments.
Cons: The individual seat air flow was nice and cool during take off and landing. However the in flight air flow was warm the entire flight. This applies only to the Phoenix to Philadelphia flight.
Airlines flying from Idaho to India have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Idaho to India
Masks required on board, masks provided on flights from Idaho to India
Social distancing seating
Middle seats unavailable to book on flights from Idaho to India
Testing for antibodies, testing for symptoms for flights from Idaho to India
Waiving of change fees. Search flexible flights from Idaho to India