They canceled the whole flight because of a warning light! Everyone had to spend another night because they did not stock a simple part. Then the staff timed out and had to take a break. Ridiculous
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Pros: "Flight was smooth and amazing"
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "Crew was great! Friendly"
Cons: "Monitors for in flight entertainment didn’t work."
Cons: "Seats are small and not good for one's neck"
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Small plane, feels cramped"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "The planes were actually Delta. Comfortable and spacious in economy. Amazing crew at the airport and on the plane."
Cons: "Honestly nothing to improve"
Pros: "Very friendly crew with a clean plane!"
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
Cons: "I liked everything"
Pros: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Cons: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Cannot. Figure out how to use the wifi."
Cons: "Didnt fly from San Francisco to Atlanta"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Pros: "Nothing at all."
Cons: "The fact that this is the second time I’ve been stranded at my layover city without a flight out. Also, the second time I had to rent a one way car and drive through the night to make my morning meeting. United is the worst."
Pros: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Pros: "Delta gave me a free rum. It helped. We arrived on time. Thank you."
Cons: "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Quick and Easy"
Cons: "It would be nice to over drinks at least. I know its a short flight but coffee would have been nice."
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Cons: "Aeromexico has terrible customer services from check in to over the phone. There are no other options and I can't believe Delta works w/ them. Just no words to describe the horrible experience all around."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Crew was amazing. Seats were comfortable."
Cons: "When I bought my tickets I didn’t realize it was called a basic ticket. So when I tried to upgrade my tickets they told me I couldn’t. I have never had an airline not want to let me pay the difference for a better seat when the flight was only half full."
Pros: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Cons: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"
Pros: "Good entertainment"
Cons: "No delays, better communication, more comfortable seats that recline"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Cons: "While I completely understand the visa policy the flight attendants should be more educated in regards of the visa, and ESTA required to enter the US. As a Canadian I am not required an ESTA to enter the US at any time and I had to politly argue with the airline employe at check-in over that mater."
Pros: "Overall, Aeromexico staff in the airport were kind and friendly. Flight crew members were friendly, attentive and presentable. I appreciate the fact that Aeromexico still provides food and refreshments."
Cons: "Flight was delayed by approximately 30 to 40 minutes. However, I appreciate that staff kept us informed and updated on flight status. Since I hadn't reserved a seat, I got seated near the emergency exit. On a positive note, it's more spacious hence more leg room. However, you're not allowed to keep any items with you in case of an emergency during take off and landing. It seems that there was some type of entertainment on the TV screens but noticed they were on for less than 40 minutes and then they went blank for the remainder of the flight . I'm not sure if other passengers were offered headphones but I was not."
Pros: "The business class amenities were amazing. Food was great and service was great."
Cons: "Will not travel with this airline again"
Pros: "the service, everything perfect"
Pros: "I was pretty happy with the legroom, didn't feel too cramped. Good service and on time departure / arrival"
Pros: "La puntualidad, la amabilidad del personal y la comodidad"
Cons: "Cambian la sala de espera para el abordaje de el avion sin previo aviso. La comida no fue un plato completo, si no que solo fue un refrigerio"
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Pros: "Todo muy bien"
Pros: "It was quick and easy to get through everything"
Cons: "Dinner was terrible"
Pros: "It was a very good fare in terms of biz class"
Cons: "Food was terrible . Drink selections terrible, bathroom dirty , service was not good at all"
Pros: "The crew were very attentive. I welcomed the unexpected food. They warned ahead of time of a full flight for people to check in carry on's at no charge. Can't beat the entertainment. Had a blast with the movie selection. Definitely I'm coming back to fly with Aeromexico."
Cons: "The long line/wait to check in my bags and the erroneous information about the weight of the luggage I was allowed which ended up in me paying excess weight . But since my ticket was very inexpensive; it compensated for that. Otherwise, I will be a bit upset. Please check on more non-stop flight from Bay Area California to MX City."
Pros: "Friendly staff. Snacks."
Pros: "Crew was very nice."
Cons: "A lot of waste of time"
Cons: "the escalator to the plane was about 30 cm away from it, a kid could fall"
Pros: "The plane is very comfortable"
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "Friendly, efficient crew, good entertainment system and content."
Cons: "Food was pretty mediocre. I'd prefer to pay a few dollars extra for a better meal."
Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Pros: "Excellent attention,boarding it was on time"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Cons: "Not knowing where the gate was until 30 min before.No Awro Mexico employee to help with the gate change and monitor was wrong"
Pros: "Because of a leg wound, we could not make the flight. But AM ticket refund is one of the worst in the business."
Cons: "The front desk crew at Guadalajara change me to an earlier flight without me having a say, this flight was delayed and took of later than my original flight. Several customers did not make their connections on time and the crew at the gate were really rude. The worst part is that the reason for the delay was that one flight attendant was running late. I do not know if it is the airline or is the Guadalajara airport but is the 3rd time in a row that I have Issues in there and noone ever says anything."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Cons: "My one piece that was checked in arrived one day after I did."
Pros: "Everything was great other than it would've been nice if they had cut me some slack on the new flight i needed after i missed mine (my fault)"
Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."
Pros: "Excelent at all."
Cons: "The food"
Cons: "the sandwich was on a croissant I rather had a bread."
Cons: "Copa's step was alright. But Aeromexico's Customs form was only in english. Our seats were separated and choosing was 50 dol each."
Cons: "Not much to choose From for entertiement"
Pros: "Nothing. Never made it onto the flight."
Cons: "I booked a flight from LAX to Madrid with a transfer through Mexico City. There was an hour and a half layover which I assumed would be enough time, otherwise why would this even be an option? First my flight arrived in Mexico City late. I run off the plane and proceed to go through immigration and customs which really makes no sense since I am not even in the country for more than an hour at the airport, but I understand this is protocol. What made no sense was there was no separate line to allow people who were trying to make connections to at least skip the gigantic line, nor was there global entry. I ended up missing my flight, even though I arrived at the gate 5 minutes prior to departure. They would not let me on, and then gave me three options for future departures, none which were direct, all which left at least 6 hours later, and I would arrive in Madrid at 11 pm at night and miss an entire first day of my vacation. I was a solo female traveler, which made this even less ideal, as I do not like to wander around alone at night in a foreign city without getting my bearings first during the day. The guy was extremely unhelpful at the desk, and also proceeded the luggage tag of another solo traveler who was in my same predicament. Once I finally arrived in Madrid they told me my luggage was missing, icing on the cake. So now I am stuck in Spain with no luggage, and they still cannot find where it is. Will never take this airline again. They also refused to at least compensate me for a hotel since it was my fault that I booked through another company rather than directly through their website. Worst experience ever."
Cons: "While waiting for my connecting flight in México City, My boarding gate changed and I was not made aware."
Cons: "Seat could not lay back making a Long Flight terribly comfortable. The tv screen did not work, told crew 3x w/o much help."
The airplane had mechanical problems and they changed the airplane really quick.
I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier.
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Pros: "Boarded easy"
Cons: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"
Pros: "Great crew"
Cons: "Left late and had a middle seat"
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Cons: "Of the 4 FA only 2 were pleasant. The others were short and accusatory, not with me but other passengers not okay American"
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Pros: "Is ok"
Cons: "More space between seat and free food"
Pros: "Seat extremely comfortable."
Cons: "We sat waiting a few minutes after everyone was onboard."
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Pros: "The crew was nice."
Cons: "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
Pros: "Good food. Friendly crew. On time, etc."
Cons: "Recycling/reduce waste. Gluten-free choices."
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Cons: "We left more than two hours late because of a mechanical issue with the plane that wasn’t caught until all passengers had boarded the plane. We were forced to deboard the plane after an hour of waiting."
Cons: "Crew needs to improve their attitude"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "The flight was good. Takeoff and landing were great. Service in flight great."
Cons: "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Cons: "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
Cons: "No complains"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "Comfortable seats, boarding was quickly and departed on time. Staff was very nice and courteous"
Pros: "Great fight ! The ground crew in Miami were so helpful"
Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
Cons: "They misplaced my luggage and it did not arrive in Boston"
Pros: "Good food, kind staff, free booze"
Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Pros: "The location of the seat with "leg room" was next to the bathroom."
Cons: "The location of the upgraded seat with "leg room" was only half way open to leg room due to the exit door inconvenience"
Pros: "Friendly crew, nice meal, relaxing flight. Really appreciated the opportunity to get the Dasani Lime sparkling water. Nice, healthy alternative to soda and such. I appreciated that loud PA system announcements weren't being made all night long during the flight. This allowed me to get truly relaxed and enjoy the flight part of the experience. Thank you."
Cons: "I flew economy so I have no complaints. The movies weren't my cup of tea, but I was exhausted and slept anyway, so it didn't matter."
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Pros: "It was comfortable, nice staff and had a meal as well"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
I’m disappointed with the first class amenities. I upgraded to take advantage of the premium check in/TSA service. I did not receive this service on either leg of my trip. I was thrown in with everyone else. I no longer feel first class is any different than economy. It was a waste of money
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
Pros: "Seats are too crowded."
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Pros: "Everything was on time. I got an aisle seat and I didn't have to pay the ridiculous online fee. Crew were great. Lots of great movies to watch. Free beer and wine. Didn't lose my bag, made my connection which was tight. Very happy."
Cons: "The size of the seats"
Pros: "Staff are very nice"
Cons: "Not user friendly for videos"
Pros: "Excellent customer service, flight attendants were responsive and attentive."
Cons: "I was billed for 58$ for check-in baggage despite I upgraded my seat to economy plus paying 187$."
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "Flight was calm and arrived early"
Cons: "Odd seat rows are cramped. Food was below average. Dry salmon and chicken. Flight attendants were barely visible. My seat did not work properly"
Pros: "Great service in business class, as always."
Cons: "Weather system on the way down, but the pilot and first officer were tops"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "Overall I am so disappointed"
Cons: "Deleyed flight in Huston, my baggage’s stayed behind"
Cons: "Flight left 6 hours late with only vague explanations. Simply, "we had to get our equipment in the right places." Attempts to standby on 3 other flights were fruitless and UA airport staff gave no direction or recommendations other than "were sorry.""
Cons: "flight was delayed - mechanical; disabled husband (had knee replacement 15 weeks ago) had to walk the entire way from concourse F to A. the caused excruciating pain."
Pros: "Confort and puntual"
Pros: "Everything was good !"
Pros: "Very couteous and helpful at gate"
Cons: "Delayed two hours which caused many travel problems"
Pros: "Entertainment was very good"
Cons: "It was freezing cold. Apparently something went wrong with AC system as even despite numerous complaints by passengers nothing could be done. Spending 9 hours in a freezing cold plane already has affected my and my husvand's health as we are both now coughing and with blocked noses."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Pros: "Despite delay, flight arrived at gate on time."
Cons: "Insufficient meals available for the passengers. Flight time was moved back twice and then up. It can really cause problems for people when departure times are moved up. In flight programs were good but no headphones provided. Good thing we brought some!"
Pros: "Oh all try other airline next time"
Cons: "2hours and 30 minutes delay time for unreasonable issue And a bayless little drink for 8 dollars + tax really."
Cons: "The plane was 3 hrs late from dulles to houston ww were only given snack they should given us a full lunch."
Pros: "Is goood"
Cons: "Very good"
Pros: "Comfortable seating and very accommodating attendants made my flight fantastic. Our pilot got us to our destination 35 minutes ahead of schedule which makes coming back into the U.S. a little easier since you know you'll be waiting at customs for a while :)"
Pros: "Crew was great. Very patient with a difficult situation."
Cons: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
Pros: "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
Cons: "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."
Cons: "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
Pros: "Left on time,arrived on time, crew was polite"
Pros: "Helpfully and we'll guided"
Cons: "Not a crew or airline issue, but strong winds made for three attempted landings."
Pros: "Delay, delay, delay"
Cons: "Waiting in the airport for 8hours! I have fibromyalgia and it was very uncomfortable. Never got a straight answer about why it kept being delayed. Missed my flight to San Diego!"
Pros: "I realy enjoy the flight"
Cons: "Wifi is wrong"
Cons: "I didn't like the 1 hr delay and sitting on the plane for an hr before take off"
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "They allowed time between boarding groups to cutdown on congestion. Worked great! Never had an airline do that. All employees were very nice and friendly not just all business."
Pros: "Food was great as alwaya, staff was ok"
Cons: "Boarding at IAD is difficult, the airport is very space restricted. (At the united terminals) so it makes kt a little uncomfortable. The configuration of the old United planes in business is horrible, 2-4-2. I was on a 4 seat and you don't get your own place. By far, Continental planes are much better. Apart from this: Love United"
Cons: "Same as first leg of the trip"
Pros: "i am glad they had entertainment"
Pros: "Everything was smooth"
Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"
Pros: "The only thing I liked was that Frontier didn't wait until the last minute to tell us the flight was delayed (twice)"
Cons: "Everything else. There was no food. The seats did not recline (confirmed by flight attendant), no entertainment, baggage claim took over 45 minutes. The tickets were not that cheap, especially after being nickel-and-dimed for every little thing. But for zero amenities I would hope they would at leas"
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "Good flight crew and comfortable seating Efficient boarding"
Cons: "The flight had been delayed 6 hours at 6 am but we were not notified of a delay until we arrived at airport at 9, then didn't fly out until 4:45. If we had been notified earlier we could've spent the holiday in Chicago touring vs sitting at the airport. Honesty with customers is best policy"
Pros: "friendly attitude"
Cons: "$85 for two checked bags, many little issues along the way but got there safely"
Pros: "front row seats were spacious. when there was a delay, it was announced a couple of times."
Cons: "My flights were delayed by 30+min both departing and returning. While sitting in the front row seats we were told even our purses (even though small) had to be stored in the overhead compartment."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Cons: "Honestly I wouldn't fly through this airline again. Although the price was low, once you add cost for luggage and seating, it is not actually a low price. Could not get comfortable, even when we paid for the better seats on the return."
Cons: "No place to charge a phone on the plane."
Pros: "We have not left yet 4 hr delay"
Cons: "FWe have not left yet 4 hr delay"
Pros: "Not much."
Cons: "Frontier Airlines Lost My snowboard bag. No electronic system to track bags means you must rely on their human communication, and this is terrible. I can't believe they haven't invested in this type of tracking system....its 2017!!! Very bad customer service. No communication or mis communication on status of lost bag. Really they have no idea where it is. Promises to deliver lost bag at certain times and never do. Took time out of my day to stay home and wait for bag between 12pm - 6pm as they asked. Never showed up. Never called to say they wouldn't be showing up. They did this to me 3 times! It's 1 week later and I still don't have my bag. My ski trip was completely ruined. I've flown domestically, internationally, and I have never felt so uncared for as a customer. Tales of this terrible airline were told to me before I chose it. I can't stress this to any future potential customer. Choose another airline. Not worth it no matter how low the price is. Hidden baggage fees and terrible customer service will get you in the end!"
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "On mobile safari online checkin doesn't work. Customer service reps on phone incredibly cannot check a passenger in. I almost missed flight for this. Most uncomfortable seats I've ever had to sit it for four straight hours. Arm rests are hard plastic, seats don't recline, hard seats too. And it's not cheap despite discomfort"
Pros: "I am sitting at the gate 4 hours delayed"
Cons: "Nothing what a disaster"
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Pros: "Boarding seemed smoother than American. Seats are pretty comfortable."
Cons: "Extra charges for carry on is not great, but it does make you think about what you pack!"
Pros: "There was nothing that I liked about flying with Frontier. It is a nothing special airline."
Cons: "I dislike the hidden charges everywhere along the way. They position it as tailored to customer needs but I see as hidden charges. I am surprised that they don't charge for using the restrooms on the plane. When all said and done, it is not a cheap air fare. The customer service was not empowered to help customers. The flight crew was practically unnoticeable. Not even sure what the crew did. It simply is nothing positive that I can say about Frontier. I will even go further to say that if I see Frontier on Kayak, I will not even use Kayak again."
Cons: "I haven't even left yet my flight has been delayed for 5 hours. No updates on flight status and all in all its been a stressful endeavor."
Pros: "Steamboat Springs, CO There were many CUBS fans on this flight! Good to leave rainy Chicago & arrive in dry Denver! Even though the plane was late, I was still able to catch my Alpine Taxi to Steamboat!"
Cons: "There should be a way to know when the bathroom is available!"
Pros: "The staff and crew were handling the situation well given the hand they were dealt."
Cons: "6 hour delay before they found replacement airplane, waiting till almost all food was closed before issuing meal vouchers, chairs do not recline at all, no head rest padding."
Cons: "I didn't like that I was charged after buying my ticket from Kayak for checking in luggage. I was under the impression that I had paid for the a checked bag with Kayak since it was more expensive than going through frontier's website. Also seats were very uncomfortable and the tray couldn't even hold my drink let alone my laptop. Never flying Frontier again."
Pros: "If I needed to leave in an emergency and could leave my bags in Chicago, this would have been an option."
Cons: "I just bought a different flight on southwest because I didn't feel like paying extra for bags and shitty service. Better to pay more for a known commodity even thought I would much rather fly a major airline than southwest."
Pros: "I actually like that you cannot lean your seat back. It's too imposing on the passenger behind you."
Cons: "They charge extra for everything. Every seat has an extra charge except for the middle seats in the very back row. Once you've paid for your seat and for your carry-on bag(!), you've paid as much as you would have flying with Alaska, American, United, etc. There was no entertainment whatsoever on a 5 hour flight (not even for purchase) and no snack provide either. I believe there was food for purchase but I didn't even look at it. Also, they do not support TSA pre-check. This would have been something the representative I called should have informed me of but instead she told me she had updated my records. So in addition to the fee gouging, their staff are either uninformed or outright dishonest."
Pros: "I appreciated that after you were charged for a carry-on bag you were actually put into the first boarding group. This allowed those of us with carry-on bags the opportunity to stow them."
Cons: "I didn't like all of the additional charges to get a seat assignment, to carry-on a bag, and sodas on the flight. The flight was delayed for over an hour. The group of passengers joked that it is typical to have a one hour delay on all Frontier flights. I wish I had know that going into it."
Cons: "Our flight was delayed, which I understand was due to weather and no fault of Frontier, but I was told, moments before I stepped on board, that my bag needed to be checked. I paid the full carry-on fee but was not credited the amount for having the bag checked. We were then delayed even longer on the runway. The flight itself was very rough and we had about an hour straight of turbulence. Then we landed and were stuck on the runway for an hour and a half! While we were stuck, there was a loud beeping sound that played the entire time we sat there! We received one update from the captain and flight attendants while we were waiting. The flight attendant came on the speaker and told us we couldn't move because everyone's seat belt was not fastened. They were very rude. I can honestly say that I will not fly Frontier in the future!"
Cons: "I had to change my destination no fault of Frontier. My problem is trying to get a refund for extra sitting and baggage I paid for in advance. I don't expect to get a refund on the flight it was cheap enough and this was a return flight. I tried to cancel flight but the hassle wasn't worth it. If I get a refund and can update this I will."
Cons: "The airline charges additional fees every steps for the trip, including seat selection, baggage fees. We will not book on this airline again."
Cons: "We landed in Denver and landed a little behind schedule. The flight was below average as the pilot was navigating in "bad" weather. It was not even raining. Once we landed the pilot continues to get on the radio to tell us we would be sitting for 10 minutes. After over an hour we finally moved to a gate. Now that we are over 1.5 hrs after our schedule time frontier took over another hour to get the bags to baggage claim. This is embarrassing for a company that is inflexible in changing flights, charges you to pick a seat, charges you to check a bag, and charges you to carry a bag on. They should return all their customers money from this flight I will not be flying frontier again."
Pros: "Boarding was quick."
Cons: "Flight delayed due to "changing of aircraft "- we taxied off the runway over an hour late. Nothing like getting to the airport early and then waiting even longer due to the airlines mistake. The plane was disgusting- food and crumbs all over the floor (not exaggerating). Add to that Frontiers extra charges ($40 for a carry-on and anywhere from $5-25 for choosing your seat) and no drink service (not even a water) offered to us- it was terrible. Thankful it was a short flight and we were safe but for what we paid and the delay factor l wish we would have just drove. While l now know to do my homework ahead of time, Kayak should list airlines that do not include at least a checked bag with the price."
Cons: "I've always been dedicated to Frontier but am quickly losing hope. They gave our gate away to another flight that was 3 hrs late. While boarding that flight, the gate attendant announced the Captain was on the wrong plane so passengers deplaned and started over. Our gate changed eventually. When arriving, our gate wasn't ready, and the crew had difficulty pulling in. We had a 2 hour delay with 40 minutes waiting for our baggage. Very poor communication. We found out more info on line than at gate. This was coming home. My story getting to Chicago on Frontier was as bad if not worse. Many other stories were being shared as well. Sad to see an airline that fought so hard to survive treat their loyal customers like this."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Pros: "Absolutely nothing. The worse airline out there. Bunch of crooks. Kept 150 more people in the dark while we were delayed for almost 7 hours! Did not offer any information, did not solve any issues, did not even offer a damn bottle of water! GOD AWFUL customer service. Never again will Frontier get my business. Neither us or anyone else that I know."
Cons: "Everything about it was horrible. I will make sure our Awful experience will be heard every where in the media. It's a shame that Kayak supports such a low rate airline. Next time around I will check other sites before finalizing my ticket with Kayak."
Pros: "cheap ticket, short flight"
Cons: "luggage, carry on policies, cheap seats and feel"
Pros: "Animal picture on tail of plane"
Cons: "20 minutes into flight had to return to Chicago due to mrchanical problem. Then had to wait 3 hours in terminal before could board new plane. Got to Denver 3 1/2 hours after expected arrival. Then wasn't even offered something free to drink on new flight. Bad PR for airline."
Pros: "The pricing of the flight was great in comparison to other airlines, the flight was also on time and a bit early arriving to my destination. I did do my research prior to flying with frontier and noticed that many other travelers have complained about the added costs; the airlines website states that you have to pay ahead for baggage and carry-on's prior to arriving at the airport otherwise it'll be a lot more expensive there. I paid for luggage each way, no carry-on during this flight but did choose my seat ahead of time as well as I was traveling with my husband."
Cons: "The bathroom was not clean and smelled terrible - this should definitely be looked into as airplane restrooms are pretty gross already (also being pregnant, the smell was even worse). You don't get a complimentary snack/drink on the plane light other airlines but the ticket was about $100 cheaper than competitors so it wasn't anything to really complain about."
Cons: "Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Cons: "seats are hard. the time on the ticket was not changed for the time zones so we waited to get to gate"
Cons: "They had me get off the plane during layover in Chicago and were less than polite when reboarding, even with my ticket. The seats had no passing to them. The cost of snacks on the flight were high."
Pros: "Boarding was quick and easy"
Cons: "everything is an up charge, from carry-on bags to soda and snacks. if you want any and I mean any extra legroom expect to pay 17-25 dollars extra as well."
Cons: "You get what you pay for. I will pay for better service next time. I'm not a tall person I and I felt cramped in the seats. There was no in flight movie. It was a 4 hour flight. With all the add ons my ticket ended up being the same price as the other airlines. I will never fly frontier again."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Pros: "Very efficient boarding process Comfortable seast. crew was friendly. Unfortunately, we had to sit in the plane for an hour waiting for it to be de-iced. I don't know whether front tier could have done anything to avoid that, but they did make up almost all the time and we landed hardly late."
Cons: "More announcements as to why we were so delayed we are sitting on the plane"
Cons: "With having to pay for your seat when checking in, that should be included in the total fare."
Cons: "You should consider removing flightnetwork.com from your list of appropriate suppliers. Anyone thinking of booking the ought this site should consider all other alternatives before using this one. A mistake was made in the booking. Called within minutes of noticing the mistake. They would not provide any refund. Service was terrible. Very disappointing experience for someone who travels quite a bit."
Pros: "Same as many other reviews, upset I had to pay extra just to select not a premium seat, but literally a seat on a flight I already paid for & pay to either check a bag or carry a bag on. I'll never fly frontier again & probably never book through kayak again either."
Pros: "Flights were cheap."
Cons: "You end up paying an additional $30-35 to check a bag or carry on-board, you also end up paying $15-20 to reserve a seat. In addition, they won't accept your checked-in baggage if you're not at the airport 45 min before boarding to drop it off. They made me re-book my flight out of Chicago for the next day and charged me $99. I was only 5 min late to drop my bag off, and because of bad traffic. The airline has no empathy, they seem to be only concerned with charging you at every opportunity they get. I will never fly frontier again."
Pros: "I tried to buy the $25 check in luggage with my ticket, but it was extremely difficult, so 1check in and 1 carry on was $85 extra. I will UPS luggage for return."
Cons: "Seats are packed tightly."